80 FR 18830 - Agency Information Collection Activities: Submission for OMB Review; Comment Request

BUREAU OF CONSUMER FINANCIAL PROTECTION

Federal Register Volume 80, Issue 67 (April 8, 2015)

In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB) is proposing to renew the approval for an existing information collection titled, ``Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback).''

[Federal Register Volume 80, Number 67 (Wednesday, April 8, 2015)]
[Notices]
[Page 18830]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-08099]



[[Page 18830]]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2015-0015]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB) is proposing to renew 
the approval for an existing information collection titled, ``Generic 
Information Collection Plan for Consumer Complaint and Information 
Collection System (Testing and Feedback).''

DATES: Written comments are encouraged and must be received on or 
before May 8, 2015 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     OMB: Office of Management and Budget, New Executive Office 
Building, Room 10235, Washington, DC 20503 or fax to (202) 395-5806. 
Mailed or faxed comments to OMB should be to the attention of the OMB 
Desk Officer for the Bureau of Consumer Financial Protection.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or social security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link active on the day following publication of this notice). 
Select ``information Collection Review,'' under ``Currently under 
review, use the dropdown menu ``Select Agency'' and select ``Consumer 
Financial Protection Bureau'' (recent submissions to OMB will be at the 
top of the list). The same documentation is also available at http://www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected].
    Please do not submit comments to this email box.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Information Collection Plan for 
Consumer Complaint and Information Collection System (Testing and 
Feedback).
    OMB Control Number: 3170-0042.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 710,000.
    Estimated Total Annual Burden Hours: 118,334.
    Abstract: Over the past several years, the CFPB has undertaken a 
variety of service delivery-focused activities contemplated by the 
Dodd-Frank and Wall Street Reform and Consumer Protection Act, Pub. L. 
111-2013. These activities, which include consumer complaint and 
inquiry processing, referral, and monitoring, involve several 
interrelated systems. The streamlined process of the generic clearance 
will continue to allow the CFPB to implement these systems efficiently, 
in line with the CFPB's commitment to continuous improvement of its 
delivery of services through iterative testing and feedback collection.
    Request for Comments: The CFPB issued a 60-day Federal Register 
notice on December 29, 2014 (79 FR 78069). Comments were solicited and 
continue to be invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the CFPB, 
including whether the information will have practical utility; (b) The 
accuracy of CFPB's estimate of the burden of the collection of 
information, including the validity of the methods and the assumptions 
used; (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) Ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for Office of Management and 
Budget (OMB) approval. All comments will become a matter of public 
record.

    Dated: April 2, 2015.
Ashwin Vasan,
Chief Information Officer, Bureau of Consumer Financial Protection.
[FR Doc. 2015-08099 Filed 4-7-15; 8:45 am]
 BILLING CODE 4810-AM-P