80 FR 34148 - Agency Information Collection Activities: Comment Request

BUREAU OF CONSUMER FINANCIAL PROTECTION

Federal Register Volume 80, Issue 114 (June 15, 2015)

In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (Bureau) is requesting to renew the approval for an existing information collection titled, ``Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery.''

[Federal Register Volume 80, Number 114 (Monday, June 15, 2015)]
[Notices]
[Page 34148]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-14634]



[[Page 34148]]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2015-0022]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau) is requesting to 
renew the approval for an existing information collection titled, 
``Generic Information Collection Plan for the Collection of Qualitative 
Feedback on Bureau Service Delivery.''

DATES: Written comments are encouraged and must be received on or 
before August 14, 2015 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail: Consumer Financial Protection Bureau (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552.
     Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1275 First Street NE., Washington, DC 
20002.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or social security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. Please do not submit comments to this mailbox.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Information Collection Plan for the 
Collection of Qualitative Feedback on Bureau Service Delivery.
    OMB Control Number: 3170-0024.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individual or Households; State, Local, or Tribal 
Governments; and Private Sector.
    Estimated Number of Respondents: 32,000.
    Estimated Total Annual Burden Hours: 32,000.
    Abstract: This generic information collection plan provides for the 
collection of qualitative feedback from consumers, financial 
institutions, and stakeholders on a wide range of services the Bureau 
provides in an efficient, timely manner, in accordance with the 
Bureau's commitment to improving service delivery. By qualitative 
feedback, the Bureau means information that provides useful insights 
on, for example, comprehension, usability, perceptions, and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. The Bureau expects this 
feedback to include insights into consumer, financial institution, or 
stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative, and actionable communications between the Bureau and 
consumers, financial institutions, and stakeholders. It will also allow 
feedback to contribute directly to the improvement of program 
management.
    This submission is requesting OMB to renewal for additional three 
(3) years its approval of this generic information collection plan.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for Office of 
Management and Budget (OMB) approval. All comments will become a matter 
of public record.

    Dated: June 2, 2015.
Ashwin Vasan,
Chief Information Officer, Bureau of Consumer Financial Protection.
[FR Doc. 2015-14634 Filed 6-12-15; 8:45 am]
 BILLING CODE 4810-AM-P