80_FR_36965 80 FR 36842 - Renewal of Information Collection; OMB Control Number 1040-0001, DOI Programmatic Clearance for Customer Satisfaction Surveys

80 FR 36842 - Renewal of Information Collection; OMB Control Number 1040-0001, DOI Programmatic Clearance for Customer Satisfaction Surveys

DEPARTMENT OF THE INTERIOR
Office of the Secretary

Federal Register Volume 80, Issue 123 (June 26, 2015)

Page Range36842-36843
FR Document2015-15697

We (Department of the Interior, DOI) have submitted a request to the Office of Management and Budget (OMB) to approve the information collection (IC) described below. This IC is scheduled to expire June 30, 2015. As required by the Paperwork Reduction Act of 1995 and as part of our continuing efforts to reduce paperwork and respondent burden, we invite the general public and other Federal agencies to take this opportunity to comment on this IC.

Federal Register, Volume 80 Issue 123 (Friday, June 26, 2015) 
[Federal Register Volume 80, Number 123 (Friday, June 26, 2015)]
[Notices]
[Pages 36842-36843]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-15697]


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DEPARTMENT OF THE INTERIOR

Office of the Secretary

[156D0102DM DLSN00000.000000 DS61200000 DX61201]


Renewal of Information Collection; OMB Control Number 1040-0001, 
DOI Programmatic Clearance for Customer Satisfaction Surveys

AGENCY: Department of the Interior.

ACTION: Notice of submission to OMB; request for comments.

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SUMMARY: We (Department of the Interior, DOI) have submitted a request 
to the Office of Management and Budget (OMB) to approve the information 
collection (IC) described below. This IC is scheduled to expire June 
30, 2015. As required by the Paperwork Reduction Act of 1995 and as 
part of our continuing efforts to reduce paperwork and respondent 
burden, we invite the general public and other Federal agencies to take 
this opportunity to comment on this IC.

DATES: OMB has 60 days to review this request but may act after 30 
days, therefore you should submit your comments on or before July 27, 
2015.

ADDRESSES: You may submit your comments directly to the Desk Officer 
for the Department of the Interior (OMB control #1040-0001), Office of 
Information and Regulatory Affairs, OMB, by email at 
[email protected] or by fax at 202-395-5806. Please also send a 
copy of your comments to the Department of the Interior; Office of 
Policy Analysis; Attention: Don Bieniewicz; Mail Stop 3530; 1849 C 
Street NW., Washington, DC 20240, or by fax to 202-208-4867, or by 
email to [email protected]. Reference ``DOI Programmatic 
Clearance for Customer Satisfaction Surveys'' in your email subject 
line. Include your name and return address in your email message and 
mark your message for return receipt.

FOR FURTHER INFORMATION CONTACT: Don Bieniewicz on 202-208-4915. You 
may also review the submitted information collection request online at 
http://www.reginfo.gov. Follow the instructions to review Department of 
the Interior collections under review by OMB.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    The Government Performance and Results Act of 1993 (GPRA) (Pub. L. 
103-62) requires agencies to ``improve Federal program effectiveness 
and public accountability by promoting a new focus on results, service 
quality, and customer satisfaction.'' In order to fulfill this 
responsibility, DOI bureaus and offices must collect data from their 
respective user groups to better understand the needs and desires of 
the public and to respond accordingly. E.O. 12862 ``Setting Customer 
Service Standards'' also requires all executive departments to ``survey 
customers to determine . . . their level of satisfaction with existing 
services.'' E.O. 13571 ``Streamlining Service Delivery and Improving 
Customer Service'' further mandates ``establishing mechanisms to 
solicit customer feedback on Government services and using such 
feedback regularly to make service improvements.''
    We use customer satisfaction surveys to help us fulfill our 
responsibilities to provide excellence in government by proactively 
consulting with those we serve. This programmatic clearance provides an 
expedited approval process for DOI bureaus and offices to conduct 
customer research through external surveys such as questionnaires and 
comment cards.
    The proposed renewal covers all of the organizational units and 
bureaus in DOI. Information obtained from customers by bureaus and 
offices will be provided voluntarily. Questions may be asked in 
languages other than English (e.g., Spanish) where appropriate.
    Topic areas serve as a guide within which the bureaus and offices 
will develop questions. No one survey will cover all the topic areas. 
The topic areas include:
    (1) Delivery, quality and value of products, information, and 
services. Respondents may be asked for feedback regarding the following 
attributes of the information, service, and products provided:

    (a) Timeliness
    (b) Consistency
    (c) Accuracy
    (d) Ease of Use and Usefulness
    (e) Ease of Information Access
    (f) Helpfulness
    (g) Quality
    (h) Value for fee paid for information/product/service.

    (2) Management practices. This area covers questions relating to 
how well customers are satisfied with DOI management practices and 
processes, what improvements they might make to specific processes, and 
whether or not they feel specific issues were addressed and reconciled 
in a timely, courteous, and responsive manner.
    (3) Mission management. We will ask customers to provide 
satisfaction data related to DOI's ability to protect, conserve, 
provide access to, provide scientific data about, and preserve natural, 
cultural, and recreational resources that we manage, and how well we 
are carrying out our trust responsibilities to American Indians.
    (4) Rules, regulations, policies. This area focuses on obtaining 
feedback from customers regarding fairness, adequacy, and consistency 
in enforcing rules, regulations, and policies for which DOI is 
responsible. It will also help us understand public awareness of rules 
and regulations and whether or not they are explained in a clear and 
understandable manner.
    (5) Interactions with DOI Personnel and Contractors. Questions will 
range from timeliness and quality of interactions to skill level of 
staff providing the assistance, as well as their courtesy and 
responsiveness during the interaction.
    (6) General demographics. Some general demographics may be gathered 
to augment satisfaction questions so that we can better understand the 
customer and improve how we serve that customer. We may ask customers 
how many times they have used a service, visited a facility within a 
specific timeframe, their ethnic group, or their race.
    All requests to collect information under the auspices of this 
proposed

[[Page 36843]]

renewal will be carefully evaluated to ensure consistency with the 
intent, requirements, and boundaries of this programmatic clearance. 
Interior's Office of Policy Analysis will conduct an administrative and 
technical review of each specific request in order to ensure 
statistical validity and soundness. All information collections are 
required to be designed and deployed based upon acceptable statistical 
practices and sampling methodologies, and procedures that account for 
and minimize non-response bias, in order to obtain consistent, valid 
data and statistics that are representative of the target populations. 
After completion of its review, the Office of Policy Analysis will 
forward the specific request to OMB for expedited approval.

II. Data

    Title: DOI Programmatic Clearance for Customer Satisfaction 
Surveys.
    OMB Control Number: 1040-0001.
    Form Number(s): None.
    Type of Request: Extension of an approved collection.
    Affected Public: DOI customers. We define customers as anyone who 
uses DOI resources, products, or services. This includes internal 
customers (anyone within DOI) as well as external customers (e.g., the 
American public, representatives of the private sector, academia, other 
government agencies). Depending upon their role in specific situations 
and interactions, citizens and DOI stakeholders and partners may also 
be considered customers. We define stakeholders to mean groups or 
individuals who have an expressed interest in and who seek to influence 
the present and future state of DOI's resources, products, and 
services. Partners are those groups, individuals, and agencies who are 
formally engaged in helping DOI accomplish its mission.
    Respondent's Obligation: Voluntary.
    Frequency of Collection: On occasion.
    Estimated Annual Number of Respondents: 120,000. We estimate 
approximately 60,000 respondents will submit DOI customer satisfaction 
surveys and 60,000 will submit comment cards.
    Estimated Total Annual Responses: 120,000.
    Estimated Time per Response: 15 minutes for a customer survey; 3 
minutes for a comment card.
    Estimated Total Annual Burden Hours: 18,000.

III. Request for Comments

    On March 18, 2015, we published in the Federal Register (80 FR 
14148) a request for public comments on this proposed renewal. We 
received no comments in response to this request. The public now has a 
second opportunity to comment on this renewal. We invite comments 
concerning this IC on:
    (1) Whether or not the collection of information is necessary, 
including whether or not the information will have practical utility;
    (2) The accuracy of our estimate of the burden for this collection 
of information;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) Ways to minimize the burden of the collection of information on 
respondents.
    Comments that you submit in response to this notice are a matter of 
public record. Before including your address, phone number, email 
address, or other personal identifying information in your comment, you 
should be aware that your entire comment, including your personal 
identifying information, may be made publicly available at any time.
    While you can ask us or OMB in your comment to withhold your 
personal identifying information from public review, we cannot 
guarantee that we will be able to do so.

    Dated: June 22, 2015.
Benjamin Simon,
Assistant Director, Office of Policy Analysis, U.S. Department of the 
Interior.
[FR Doc. 2015-15697 Filed 6-25-15; 8:45 am]
 BILLING CODE 4334-63-P

36842 Federal Register / Vol. 80, No. 123 / Friday, June 26, 2015 / Notices The Service will evaluate this permit Information and Regulatory Affairs, asked in languages other than English application, associated documents, and OMB, by email at oira_docket@ (e.g., Spanish) where appropriate. comments submitted thereon to omb.eop.gov or by fax at 202–395–5806. Topic areas serve as a guide within determine whether the permit Please also send a copy of your which the bureaus and offices will application meets the requirements of comments to the Department of the develop questions. No one survey will section 10(a) of the Act and NEPA Interior; Office of Policy Analysis; cover all the topic areas. The topic areas regulations. If the Service determines Attention: Don Bieniewicz; Mail Stop include: that the requirements are met, we will 3530; 1849 C Street NW., Washington, (1) Delivery, quality and value of sign the proposed agreement and issue DC 20240, or by fax to 202–208–4867, products, information, and services. an enhancement of survival permit or by email to Donald_Bieniewicz@ Respondents may be asked for feedback under section 10(a)(1)(A) of the Act to ios.doi.gov. Reference ‘‘DOI regarding the following attributes of the the applicant for take of the Shasta Programmatic Clearance for Customer information, service, and products crayfish incidental to otherwise lawful Satisfaction Surveys’’ in your email provided: activities in accordance with the terms subject line. Include your name and (a) Timeliness of the agreement. The Service will not return address in your email message (b) Consistency make our final decision until after the and mark your message for return (c) Accuracy end of the 30-day comment period and receipt. (d) Ease of Use and Usefulness will fully consider all comments (e) Ease of Information Access FOR FURTHER INFORMATION CONTACT: Don (f) Helpfulness received during the comment period. Bieniewicz on 202–208–4915. You may (g) Quality Authority also review the submitted information (h) Value for fee paid for information/ The Service provides this notice collection request online at http:// product/service. pursuant to section 10(c) of the Act and www.reginfo.gov. Follow the (2) Management practices. This area pursuant to implementing regulations instructions to review Department of the covers questions relating to how well for NEPA (40 CFR 1506.6). Interior collections under review by customers are satisfied with DOI OMB. management practices and processes, Jennifer M. Norris, what improvements they might make to SUPPLEMENTARY INFORMATION: Field Supervisor, Sacramento Fish and specific processes, and whether or not Wildlife Office, Sacramento, California. I. Abstract they feel specific issues were addressed [FR Doc. 2015–15708 Filed 6–25–15; 8:45 am] The Government Performance and and reconciled in a timely, courteous, BILLING CODE 4310–55–P Results Act of 1993 (GPRA) (Pub. L. and responsive manner. (3) Mission management. We will ask 103–62) requires agencies to ‘‘improve customers to provide satisfaction data DEPARTMENT OF THE INTERIOR Federal program effectiveness and related to DOI’s ability to protect, public accountability by promoting a conserve, provide access to, provide Office of the Secretary new focus on results, service quality, scientific data about, and preserve and customer satisfaction.’’ In order to [156D0102DM DLSN00000.000000 natural, cultural, and recreational fulfill this responsibility, DOI bureaus DS61200000 DX61201] resources that we manage, and how well and offices must collect data from their we are carrying out our trust Renewal of Information Collection; respective user groups to better responsibilities to American Indians. OMB Control Number 1040–0001, DOI understand the needs and desires of the (4) Rules, regulations, policies. This Programmatic Clearance for Customer public and to respond accordingly. E.O. area focuses on obtaining feedback from Satisfaction Surveys 12862 ‘‘Setting Customer Service customers regarding fairness, adequacy, Standards’’ also requires all executive and consistency in enforcing rules, AGENCY: Department of the Interior. departments to ‘‘survey customers to regulations, and policies for which DOI ACTION: Notice of submission to OMB; determine . . . their level of satisfaction is responsible. It will also help us request for comments. with existing services.’’ E.O. 13571 understand public awareness of rules ‘‘Streamlining Service Delivery and and regulations and whether or not they SUMMARY: We (Department of the Improving Customer Service’’ further Interior, DOI) have submitted a request are explained in a clear and mandates ‘‘establishing mechanisms to understandable manner. to the Office of Management and Budget solicit customer feedback on (5) Interactions with DOI Personnel (OMB) to approve the information Government services and using such and Contractors. Questions will range collection (IC) described below. This IC feedback regularly to make service from timeliness and quality of is scheduled to expire June 30, 2015. As improvements.’’ interactions to skill level of staff required by the Paperwork Reduction We use customer satisfaction surveys providing the assistance, as well as their Act of 1995 and as part of our to help us fulfill our responsibilities to courtesy and responsiveness during the continuing efforts to reduce paperwork provide excellence in government by interaction. and respondent burden, we invite the proactively consulting with those we (6) General demographics. Some general public and other Federal serve. This programmatic clearance general demographics may be gathered agencies to take this opportunity to provides an expedited approval process to augment satisfaction questions so that comment on this IC. for DOI bureaus and offices to conduct we can better understand the customer DATES: OMB has 60 days to review this customer research through external and improve how we serve that request but may act after 30 days, tkelley on DSK3SPTVN1PROD with NOTICES surveys such as questionnaires and customer. We may ask customers how therefore you should submit your comment cards. many times they have used a service, comments on or before July 27, 2015. The proposed renewal covers all of visited a facility within a specific ADDRESSES: You may submit your the organizational units and bureaus in timeframe, their ethnic group, or their comments directly to the Desk Officer DOI. Information obtained from race. for the Department of the Interior (OMB customers by bureaus and offices will be All requests to collect information control #1040–0001), Office of provided voluntarily. Questions may be under the auspices of this proposed VerDate Sep<11>2014 18:15 Jun 25, 2015 Jkt 235001 PO 00000 Frm 00086 Fmt 4703 Sfmt 4703 E:\FR\FM\26JNN1.SGM 26JNN1

Federal Register / Vol. 80, No. 123 / Friday, June 26, 2015 / Notices 36843 renewal will be carefully evaluated to proposed renewal. We received no DATES: You must submit comments on ensure consistency with the intent, comments in response to this request. or before August 25, 2015. requirements, and boundaries of this The public now has a second ADDRESSES: Send your comments on the programmatic clearance. Interior’s opportunity to comment on this IC to Madonna L. Baucum, Information Office of Policy Analysis will conduct renewal. We invite comments Collection Clearance Officer, National an administrative and technical review concerning this IC on: Park Service, 12201 Sunrise Valley of each specific request in order to (1) Whether or not the collection of Drive (Room 2C114, Mail Stop 242), ensure statistical validity and information is necessary, including Reston, VA 20192 (mail); or madonna_ soundness. All information collections whether or not the information will baucum@nps.gov (email). Please are required to be designed and have practical utility; include ‘‘1024–New NPS Fee deployed based upon acceptable (2) The accuracy of our estimate of the Envelopes’’ in the subject line of your statistical practices and sampling burden for this collection of comments. methodologies, and procedures that information; (3) Ways to enhance the quality, FOR FURTHER INFORMATION CONTACT: To account for and minimize non-response utility, and clarity of the information to request additional information about bias, in order to obtain consistent, valid be collected; and this IC, contact Traci Kolc, National data and statistics that are (4) Ways to minimize the burden of Park Service, 1201 I Street NW., representative of the target populations. the collection of information on Washington, DC 20005 (mail); or at After completion of its review, the respondents. traci_kolc@nps.gov (email); or at (202) Office of Policy Analysis will forward Comments that you submit in 513–7096 (telephone). Please reference the specific request to OMB for response to this notice are a matter of ‘‘1024–New Fee Envelopes’’ in your expedited approval. public record. Before including your comments. II. Data address, phone number, email address, SUPPLEMENTARY INFORMATION: Title: DOI Programmatic Clearance for or other personal identifying information in your comment, you I. Abstract Customer Satisfaction Surveys. OMB Control Number: 1040–0001. should be aware that your entire Every year millions of people visit Form Number(s): None. comment, including your personal units of the National Park System. At Type of Request: Extension of an identifying information, may be made some of these sites, the public is approved collection. publicly available at any time. required to pay a fee. Fees are charged Affected Public: DOI customers. We While you can ask us or OMB in your to help cover the costs of operating and define customers as anyone who uses comment to withhold your personal maintaining fee sites, areas, and DOI resources, products, or services. identifying information from public facilities such as campgrounds. Two This includes internal customers review, we cannot guarantee that we forms (NPS 10–935 and NPS 10–936) (anyone within DOI) as well as external will be able to do so. are used to pay the entrance fee and to customers (e.g., the American public, Dated: June 22, 2015. collect campground fees, which assist representatives of the private sector, Benjamin Simon, National Park Service (NPS) personnel academia, other government agencies). Assistant Director, Office of Policy Analysis, in improving facilities and services. Depending upon their role in specific U.S. Department of the Interior. Federal Lands Recreation situations and interactions, citizens and Enhancement Act (FLREA), Title VIII, [FR Doc. 2015–15697 Filed 6–25–15; 8:45 am] DOI stakeholders and partners may also Division J, of Public Law 108–447 (16 BILLING CODE 4334–63–P be considered customers. We define U.S.C. 6801–6814) authorizes the NPS stakeholders to mean groups or within the Department of Interior to individuals who have an expressed DEPARTMENT OF THE INTERIOR charge fees at Federal recreation sites interest in and who seek to influence which meet certain criteria and reinvest the present and future state of DOI’s National Park Service a majority of the revenues into resources, products, and services. enhancing the site. Recreation fees [NPS–WASO–BSD–FEES–18343; provide a vital source of revenue for Partners are those groups, individuals, PPWOBSADF0, PFE00FESW.Z00000 (155)] and agencies who are formally engaged improving facilities and services for in helping DOI accomplish its mission. Proposed Information Collection; visitors at a variety of public lands Respondent’s Obligation: Voluntary. National Park Service Fee Envelopes throughout the nation. Frequency of Collection: On occasion. The information gathered via the Estimated Annual Number of AGENCY: National Park Service, Interior. Entrance Fee Envelope (NPS 10–935) Respondents: 120,000. We estimate ACTION: Notice; request for comments. and the Campground Fee Envelope approximately 60,000 respondents will (NPS 10–936) must be collected to submit DOI customer satisfaction SUMMARY: We (National Park Service) ensure that visitors to units of the surveys and 60,000 will submit will ask the Office of Management and National Park System pay the required comment cards. Budget (OMB) to approve the entrance and camping fees in certain Estimated Total Annual Responses: information collection (IC) described locations for use of government facilities 120,000. below. As required by the Paperwork and services. The information requested Estimated Time per Response: 15 Reduction Act of 1995 and as part of our on the envelopes includes the following: minutes for a customer survey; 3 continuing efforts to reduce paperwork Entrance Fee Envelope (NPS 10–935): minutes for a comment card. and respondent burden, we invite the • Date tkelley on DSK3SPTVN1PROD with NOTICES Estimated Total Annual Burden general public and other Federal • Number in group Hours: 18,000. agencies to take this opportunity to • Amount enclosed comment on this IC. We may not • Interagency Annual/Senior/Access III. Request for Comments conduct or sponsor and a person is not Pass number if applicable On March 18, 2015, we published in required to respond to a collection of • Vehicle License number and state the Federal Register (80 FR 14148) a information unless it displays a • Time request for public comments on this currently valid OMB control number. • Credit card type VerDate Sep<11>2014 18:15 Jun 25, 2015 Jkt 235001 PO 00000 Frm 00087 Fmt 4703 Sfmt 4703 E:\FR\FM\26JNN1.SGM 26JNN1


Document Created: 2015-12-15 14:15:26
Document Modified: 2015-12-15 14:15:26
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice of submission to OMB; request for comments.
DatesOMB has 60 days to review this request but may act after 30 days, therefore you should submit your comments on or before July 27, 2015.
ContactDon Bieniewicz on 202-208-4915. You may also review the submitted information collection request online at http://www.reginfo.gov. Follow the instructions to review Department of the Interior collections under review by OMB.
FR Citation80 FR 36842 
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