80_FR_69457 80 FR 69241 - Agency Information Collection Activities: CISOMB Customer Satisfaction and Needs Assessment Survey (Ombudsman Form DHS-NEW)

80 FR 69241 - Agency Information Collection Activities: CISOMB Customer Satisfaction and Needs Assessment Survey (Ombudsman Form DHS-NEW)

DEPARTMENT OF HOMELAND SECURITY

Federal Register Volume 80, Issue 216 (November 9, 2015)

Page Range69241-69242
FR Document2015-28382

The Department of Homeland Security, Office of the Citizenship and Immigration Services Ombudsman, will submit the following Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35).

Federal Register, Volume 80 Issue 216 (Monday, November 9, 2015)
[Federal Register Volume 80, Number 216 (Monday, November 9, 2015)]
[Notices]
[Pages 69241-69242]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-28382]


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DEPARTMENT OF HOMELAND SECURITY

[Docket No. DHS-2015-0074]


Agency Information Collection Activities: CISOMB Customer 
Satisfaction and Needs Assessment Survey (Ombudsman Form DHS--NEW)

AGENCY: Office of the Citizenship and Immigration Services Ombudsman 
(CISOMB), DHS.

ACTION: 60-Day notice and request for comments; New Collection, 1601--
NEW.

-----------------------------------------------------------------------

SUMMARY: The Department of Homeland Security, Office of the Citizenship 
and Immigration Services Ombudsman, will submit the following 
Information Collection Request (ICR) to the Office of Management and 
Budget (OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35).

DATES: Comments are encouraged and will be accepted until January 8, 
2016. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: You may submit comments, identified by docket number DHS-
2015-0074 by one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Please follow the instructions for submitting comments.
     Email: [email protected]. Please include docket number 
DHS-2015-0074 in the subject line of the message.

SUPPLEMENTARY INFORMATION: The Citizenship and Immigration Services 
(CIS) Ombudsman was created under section 452 of the Homeland Security 
Act of 2002 (Pub. L. 107-296) to: (1) Assist individuals and employers 
in resolving problems with the U.S. Citizenship and Immigration 
Services (USCIS); (2) identify areas in which individuals and employers 
have problems in dealing with USCIS; and (3) propose changes, to the 
extent possible, in the administrative practices of USCIS to mitigate 
problems.
    The information collected on this form will allow the CIS Ombudsman 
to obtain feedback from the general public to assess the needs of 
customers and to identify improvement opportunities for Ombudsman 
services. The data collection instrument does not solicit or collect 
Personally Identifiable Information (PII).
    The use of this survey provides the most efficient means for 
collecting and processing the required data. In the future, the 
Ombudsman will employ the use of information technology in collecting 
and processing this information by offering the option to complete the 
survey online. Per PRA requirements, a fillable PDF version of the 
survey will continue to be provided on the Ombudsman's Web site. The 
survey can be completed in PDF format, and faxed or sent as an 
attachment by email or in paper format by regular mail to the 
Ombudsman's office at the address indicated on the survey. After 
approval of the survey detailed in this supporting statement, the 
online survey will be posted on the Ombudsman's Web site at http://www.dhs.gov/topic/cis-ombudsman.

[[Page 69242]]

    The assurance of confidentiality provided to the respondents for 
this information collection is provided by: (a) The Ombudsman statute 
and mandate as established by Homeland Security Act Section 
452;(b)Privacy Act of 1974; and (c) The DHS Privacy Office has reviewed 
the entire package of documents for this information collection. This 
collection is covered by a Privacy Threshold Assessment adjudicated by 
the DHS Privacy office on March 26, 2015. The Ombudsman Customer 
Satisfaction and Needs Assessment Survey will be in compliance with all 
applicable DHS Privacy Office, DHS CIO, DHS Records Management, and OMB 
regulations regarding data collection, use, storage, and retrieval. The 
proposed public use data collection system is therefore intended to be 
distributed for public use primarily by electronic means with limited 
paper distribution and processing of paper forms.
    The Ombudsman Customer Satisfaction and Needs Assessment Survey has 
been constructed in compliance with regulations and authorities under 
the purview of the DHS Privacy Office, DHS CIO, DHS Records Management, 
and OMB regulations regarding data collection, use, sharing, storage, 
information security and retrieval of information. In accordance with 
the Privacy Act of 1974, the Department of Homeland Security is giving 
notice that it proposes to establish the Department of Homeland 
Security system of records notice titled, ``The Ombudsman Customer 
Satisfaction and Needs Assessment Survey System of Records.'' This 
system of records will continue to ensure the efficient and secure 
processing of information to aid the Citizenship and Immigration 
Services Ombudsman in assessing the needs of customers to improve 
Ombudsman services and offer more efficient and effective alternatives. 
This system will be included in the Department of Homeland Security's 
inventory of record systems. This is a new collection.
    The Office of Management and Budget is particularly interested in 
comments which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: Office of the Citizenship and Immigration Services 
Ombudsman, DHS.
    Title: Agency Information Collection Activities: CISOMB Customer 
Satisfaction and Needs Assessment Survey.
    OMB Number: 1601--NEW.
    Frequency: On occasion.
    Affected Public: Individuals and Households.
    Number of Respondents: 8,800.
    Estimated Time per Respondent: .5 hours.
    Total Burden Hours: 4,400 hours.

    Dated: November 2, 2015.
Carlene C. Ileto,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2015-28382 Filed 11-6-15; 8:45 am]
BILLING CODE 9110-9B-P



                                                                            Federal Register / Vol. 80, No. 216 / Monday, November 9, 2015 / Notices                                           69241

                                                When a student applies simultaneously                   notice need modification or extension,                SUMMARY:   The Department of Homeland
                                                for TPS status and benefits under this                  DHS will announce such changes in the                 Security, Office of the Citizenship and
                                                notice, what is the minimum course                      Federal Register.                                     Immigration Services Ombudsman, will
                                                load requirement while an application                                                                         submit the following Information
                                                                                                        Paperwork Reduction Act (PRA)
                                                for employment authorization is                                                                               Collection Request (ICR) to the Office of
                                                pending?                                                   An F–1 student seeking off-campus                  Management and Budget (OMB) for
                                                                                                        employment authorization due to severe                review and clearance in accordance
                                                   The student must maintain normal
                                                                                                        economic hardship must demonstrate to                 with the Paperwork Reduction Act of
                                                course load requirements for a ‘‘full
                                                                                                        the student’s DSO that this employment                1995 (Pub. L. 104–13, 44 U.S.C. Chapter
                                                course of study’’ unless or until the
                                                                                                        is necessary to avoid severe economic                 35).
                                                student receives employment
                                                                                                        hardship. A DSO who agrees that the                   DATES: Comments are encouraged and
                                                authorization under this notice. TPS-
                                                                                                        student should receive such                           will be accepted until January 8, 2016.
                                                related employment authorization, by
                                                                                                        employment authorization must                         This process is conducted in accordance
                                                itself, does not authorize a student to
                                                                                                        recommend application approval to                     with 5 CFR 1320.1.
                                                drop below 12 credit hours. Once
                                                                                                        USCIS by entering information in the
                                                approved for ‘‘severe economic                                                                                ADDRESSES: You may submit comments,
                                                                                                        remarks field of the student’s SEVIS
                                                hardship’’ employment authorization,                                                                          identified by docket number DHS–
                                                                                                        record. The authority to collect this
                                                the student may drop below 12 credit                                                                          2015–0074 by one of the following
                                                                                                        information is in the SEVIS collection of
                                                hours (with a minimum of six credit                                                                           methods:
                                                                                                        information currently approved by the
                                                hours of instruction per academic
                                                                                                        Office of Management and Budget                         • Federal eRulemaking Portal: http://
                                                semester if the student is at the                                                                             www.regulations.gov. Please follow the
                                                                                                        (OMB) under OMB Control Number
                                                undergraduate level, or for a minimum                                                                         instructions for submitting comments.
                                                                                                        1653–0038.
                                                of three credit hours of instruction per                   This notice also allows an eligible F–               • Email: dhs.pra@hq.dhs.gov. Please
                                                academic semester if the student is at                  1 student to request employment                       include docket number DHS–2015–0074
                                                the graduate level). See 8 CFR                          authorization, work an increased                      in the subject line of the message.
                                                214.2(f)(6), 214.2(f)(5)(v), 214.2(f)(9)(i)             number of hours while school is in                    SUPPLEMENTARY INFORMATION: The
                                                and (ii).                                               session, and reduce his or her course                 Citizenship and Immigration Services
                                                How does a student who has received                     load while continuing to maintain F–1                 (CIS) Ombudsman was created under
                                                approval for employment authorization                   student status.                                       section 452 of the Homeland Security
                                                under TPS then apply for authorization                     To apply for work authorization, an                Act of 2002 (Pub. L. 107–296) to: (1)
                                                to take a reduced course load under this                F–1 student must complete and submit                  Assist individuals and employers in
                                                notice?                                                 a currently approved Form I–765                       resolving problems with the U.S.
                                                                                                        according to the instructions on the                  Citizenship and Immigration Services
                                                  There is no further application
                                                                                                        form. OMB has previously approved the                 (USCIS); (2) identify areas in which
                                                process. The student only needs to
                                                                                                        collection of information contained on                individuals and employers have
                                                demonstrate to the DSO the economic
                                                                                                        the current Form I–765, consistent with               problems in dealing with USCIS; and (3)
                                                hardship caused by the damage caused
                                                                                                        the Paperwork Reduction Act (PRA).                    propose changes, to the extent possible,
                                                by the April 25, 2015 earthquake in
                                                                                                        (OMB Control No. 1615–0040).                          in the administrative practices of USCIS
                                                Nepal and receive the DSO
                                                                                                        Although there will be a slight increase              to mitigate problems.
                                                recommendation in SEVIS. The DSO’s
                                                                                                        in the number of Form I–765 filings                     The information collected on this
                                                recommendation in SEVIS will enable
                                                                                                        because of this notice, the number of                 form will allow the CIS Ombudsman to
                                                the student with TPS to reduce his or
                                                                                                        filings currently contained in the OMB                obtain feedback from the general public
                                                her course load without violating his or
                                                                                                        annual inventory for Form I–765 is                    to assess the needs of customers and to
                                                her F status. USCIS will not issue any
                                                                                                        sufficient to cover the additional filings.           identify improvement opportunities for
                                                other EAD.
                                                                                                        Accordingly, there is no further action               Ombudsman services. The data
                                                Can a student who has been granted                      required under the PRA.                               collection instrument does not solicit or
                                                TPS apply for reinstatement to F-1                                                                            collect Personally Identifiable
                                                                                                        Jeh Charles Johnson,
                                                student status after his or her F-1 status                                                                    Information (PII).
                                                has lapsed?                                             Secretary of Homeland Security.                         The use of this survey provides the
                                                                                                        [FR Doc. 2015–28360 Filed 11–6–15; 8:45 am]           most efficient means for collecting and
                                                   A student whose F–1 status lapses
                                                after he or she is granted TPS may apply
                                                                                                        BILLING CODE 9111–28–P                                processing the required data. In the
                                                for reinstatement to F–1 student status                                                                       future, the Ombudsman will employ the
                                                if the student meets the requirements of                                                                      use of information technology in
                                                                                                        DEPARTMENT OF HOMELAND                                collecting and processing this
                                                8 CFR 214.2(f)(16). For example, to                     SECURITY
                                                qualify for reinstatement, the student                                                                        information by offering the option to
                                                will be required to establish that his or               [Docket No. DHS–2015–0074]                            complete the survey online. Per PRA
                                                her violation of F–1 status resulted from                                                                     requirements, a fillable PDF version of
                                                circumstances beyond the student’s                      Agency Information Collection                         the survey will continue to be provided
                                                control such as serious injury or illness               Activities: CISOMB Customer                           on the Ombudsman’s Web site. The
                                                or, rather than a pattern of repeated                   Satisfaction and Needs Assessment                     survey can be completed in PDF format,
                                                violations.                                             Survey (Ombudsman Form DHS—                           and faxed or sent as an attachment by
                                                                                                        NEW)                                                  email or in paper format by regular mail
srobinson on DSK5SPTVN1PROD with NOTICES




                                                How long will this notice remain in                                                                           to the Ombudsman’s office at the
                                                effect?                                                 AGENCY:  Office of the Citizenship and
                                                                                                        Immigration Services Ombudsman                        address indicated on the survey. After
                                                   This notice grants temporary relief                  (CISOMB), DHS.                                        approval of the survey detailed in this
                                                until December 24, 2016, to eligible F–                                                                       supporting statement, the online survey
                                                                                                        ACTION: 60-Day notice and request for
                                                1 students. DHS will continue to                                                                              will be posted on the Ombudsman’s
                                                                                                        comments; New Collection, 1601—
                                                monitor the situation in Nepal. Should                                                                        Web site at http://www.dhs.gov/topic/
                                                                                                        NEW.
                                                the special provisions authorized by this                                                                     cis-ombudsman.


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                                                69242                       Federal Register / Vol. 80, No. 216 / Monday, November 9, 2015 / Notices

                                                   The assurance of confidentiality                       3. Enhance the quality, utility, and                comment in connection with the 60-day
                                                provided to the respondents for this                    clarity of the information to be                      notice.
                                                information collection is provided by:                  collected; and                                        DATES: The purpose of this notice is to
                                                (a) The Ombudsman statute and                             4. Minimize the burden of the                       allow an additional 30 days for public
                                                mandate as established by Homeland                      collection of information on those who                comments. Comments are encouraged
                                                Security Act Section 452;(b)Privacy Act                 are to respond, including through the                 and will be accepted until December 9,
                                                of 1974; and (c) The DHS Privacy Office                 use of appropriate automated,                         2015. This process is conducted in
                                                has reviewed the entire package of                      electronic, mechanical, or other                      accordance with 5 CFR 1320.10.
                                                documents for this information                          technological collection techniques or                ADDRESSES: Written comments and/or
                                                collection. This collection is covered by               other forms of information technology,                suggestions regarding the item(s)
                                                a Privacy Threshold Assessment                          e.g., permitting electronic submissions               contained in this notice, especially
                                                adjudicated by the DHS Privacy office                   of responses.                                         regarding the estimated public burden
                                                on March 26, 2015. The Ombudsman                                                                              and associated response time, must be
                                                                                                        Analysis
                                                Customer Satisfaction and Needs                                                                               directed to the OMB USCIS Desk Officer
                                                Assessment Survey will be in                              Agency: Office of the Citizenship and               via email at oira_submission@
                                                compliance with all applicable DHS                      Immigration Services Ombudsman,                       omb.eop.gov. Comments may also be
                                                Privacy Office, DHS CIO, DHS Records                    DHS.                                                  submitted via fax at (202) 395–5806
                                                Management, and OMB regulations                           Title: Agency Information Collection                (This is not a toll-free number). All
                                                regarding data collection, use, storage,                Activities: CISOMB Customer                           submissions received must include the
                                                and retrieval. The proposed public use                  Satisfaction and Needs Assessment                     agency name and the OMB Control
                                                data collection system is therefore                     Survey.                                               Number [1615–0078].
                                                intended to be distributed for public use                 OMB Number: 1601—NEW.                                  You may wish to consider limiting the
                                                primarily by electronic means with                        Frequency: On occasion.                             amount of personal information that you
                                                limited paper distribution and                            Affected Public: Individuals and                    provide in any voluntary submission
                                                processing of paper forms.                              Households.                                           you make. For additional information
                                                   The Ombudsman Customer                                 Number of Respondents: 8,800.                       please read the Privacy Act notice that
                                                Satisfaction and Needs Assessment                         Estimated Time per Respondent: .5                   is available via the link in the footer of
                                                Survey has been constructed in                          hours.                                                http://www.regulations.gov.
                                                compliance with regulations and                           Total Burden Hours: 4,400 hours.                    FOR FURTHER INFORMATION CONTACT:
                                                authorities under the purview of the                      Dated: November 2, 2015.                            USCIS, Office of Policy and Strategy,
                                                DHS Privacy Office, DHS CIO, DHS                        Carlene C. Ileto,                                     Regulatory Coordination Division, Laura
                                                Records Management, and OMB                             Executive Director, Enterprise Business               Dawkins, Chief, 20 Massachusetts
                                                regulations regarding data collection,                  Management Office.                                    Avenue NW., Washington, DC 20529–
                                                use, sharing, storage, information                      [FR Doc. 2015–28382 Filed 11–6–15; 8:45 am]           2140, Telephone number (202) 272–
                                                security and retrieval of information. In                                                                     8377 (This is not a toll-free number.
                                                                                                        BILLING CODE 9110–9B–P
                                                accordance with the Privacy Act of                                                                            Comments are not accepted via
                                                1974, the Department of Homeland                                                                              telephone message). Please note contact
                                                Security is giving notice that it proposes              DEPARTMENT OF HOMELAND                                information provided here is solely for
                                                to establish the Department of                          SECURITY                                              questions regarding this notice. It is not
                                                Homeland Security system of records                                                                           for individual case status inquiries.
                                                notice titled, ‘‘The Ombudsman                          U.S. Citizenship and Immigration                      Applicants seeking information about
                                                Customer Satisfaction and Needs                         Services                                              the status of their individual cases can
                                                Assessment Survey System of Records.’’                                                                        check Case Status Online, available at
                                                This system of records will continue to                 [OMB Control Number 1615–0078]
                                                                                                                                                              the USCIS Web site at http://
                                                ensure the efficient and secure                                                                               www.uscis.gov, or call the USCIS
                                                processing of information to aid the                    Agency Information Collection
                                                                                                        Activities: Application To File                       National Customer Service Center at
                                                Citizenship and Immigration Services                                                                          (800) 375–5283; TTY (800) 767–1833.
                                                Ombudsman in assessing the needs of                     Declaration of Intention, Form N–300;
                                                                                                        Revision of a Currently Approved                      SUPPLEMENTARY INFORMATION:
                                                customers to improve Ombudsman
                                                services and offer more efficient and                   Collection                                            Comments
                                                effective alternatives. This system will                AGENCY:  U.S. Citizenship and                           You may access the information
                                                be included in the Department of                        Immigration Services, Department of                   collection instrument with instructions,
                                                Homeland Security’s inventory of                        Homeland Security.                                    or additional information by visiting the
                                                record systems. This is a new collection.               ACTION: 30-day notice.                                Federal eRulemaking Portal site at:
                                                   The Office of Management and Budget                                                                        http://www.regulations.gov and enter
                                                is particularly interested in comments                  SUMMARY:   The Department of Homeland                 USCIS–2008–0007 in the search box.
                                                which:                                                  Security (DHS), U.S. Citizenship and                  Written comments and suggestions from
                                                   1. Evaluate whether the proposed                     Immigration Services (USCIS) will be                  the public and affected agencies should
                                                collection of information is necessary                  submitting the following information                  address one or more of the following
                                                for the proper performance of the                       collection request to the Office of                   four points:
                                                functions of the agency, including                      Management and Budget (OMB) for                         (1) Evaluate whether the proposed
srobinson on DSK5SPTVN1PROD with NOTICES




                                                whether the information will have                       review and clearance in accordance                    collection of information is necessary
                                                practical utility;                                      with the Paperwork Reduction Act of                   for the proper performance of the
                                                   2. Evaluate the accuracy of the                      1995. The information collection notice               functions of the agency, including
                                                agency’s estimate of the burden of the                  was previously published in the Federal               whether the information will have
                                                proposed collection of information,                     Register on August 4, 2015, at 80 FR                  practical utility;
                                                including the validity of the                           46314, allowing for a 60-day public                     (2) Evaluate the accuracy of the
                                                methodology and assumptions used;                       comment period. USCIS did receive one                 agency’s estimate of the burden of the


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Document Created: 2015-12-14 15:05:41
Document Modified: 2015-12-14 15:05:41
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
Action60-Day notice and request for comments; New Collection, 1601-- NEW.
DatesComments are encouraged and will be accepted until January 8, 2016. This process is conducted in accordance with 5 CFR 1320.1.
FR Citation80 FR 69241 

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