80 FR 69241 - Agency Information Collection Activities: CISOMB Customer Satisfaction and Needs Assessment Survey (Ombudsman Form DHS-NEW)

DEPARTMENT OF HOMELAND SECURITY

Federal Register Volume 80, Issue 216 (November 9, 2015)

The Department of Homeland Security, Office of the Citizenship and Immigration Services Ombudsman, will submit the following Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35).

[Federal Register Volume 80, Number 216 (Monday, November 9, 2015)]
[Notices]
[Pages 69241-69242]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-28382]


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DEPARTMENT OF HOMELAND SECURITY

[Docket No. DHS-2015-0074]


Agency Information Collection Activities: CISOMB Customer 
Satisfaction and Needs Assessment Survey (Ombudsman Form DHS--NEW)

AGENCY: Office of the Citizenship and Immigration Services Ombudsman 
(CISOMB), DHS.

ACTION: 60-Day notice and request for comments; New Collection, 1601--
NEW.

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SUMMARY: The Department of Homeland Security, Office of the Citizenship 
and Immigration Services Ombudsman, will submit the following 
Information Collection Request (ICR) to the Office of Management and 
Budget (OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35).

DATES: Comments are encouraged and will be accepted until January 8, 
2016. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: You may submit comments, identified by docket number DHS-
2015-0074 by one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Please follow the instructions for submitting comments.
     Email: [email protected]. Please include docket number 
DHS-2015-0074 in the subject line of the message.

SUPPLEMENTARY INFORMATION: The Citizenship and Immigration Services 
(CIS) Ombudsman was created under section 452 of the Homeland Security 
Act of 2002 (Pub. L. 107-296) to: (1) Assist individuals and employers 
in resolving problems with the U.S. Citizenship and Immigration 
Services (USCIS); (2) identify areas in which individuals and employers 
have problems in dealing with USCIS; and (3) propose changes, to the 
extent possible, in the administrative practices of USCIS to mitigate 
problems.
    The information collected on this form will allow the CIS Ombudsman 
to obtain feedback from the general public to assess the needs of 
customers and to identify improvement opportunities for Ombudsman 
services. The data collection instrument does not solicit or collect 
Personally Identifiable Information (PII).
    The use of this survey provides the most efficient means for 
collecting and processing the required data. In the future, the 
Ombudsman will employ the use of information technology in collecting 
and processing this information by offering the option to complete the 
survey online. Per PRA requirements, a fillable PDF version of the 
survey will continue to be provided on the Ombudsman's Web site. The 
survey can be completed in PDF format, and faxed or sent as an 
attachment by email or in paper format by regular mail to the 
Ombudsman's office at the address indicated on the survey. After 
approval of the survey detailed in this supporting statement, the 
online survey will be posted on the Ombudsman's Web site at http://www.dhs.gov/topic/cis-ombudsman.

[[Page 69242]]

    The assurance of confidentiality provided to the respondents for 
this information collection is provided by: (a) The Ombudsman statute 
and mandate as established by Homeland Security Act Section 
452;(b)Privacy Act of 1974; and (c) The DHS Privacy Office has reviewed 
the entire package of documents for this information collection. This 
collection is covered by a Privacy Threshold Assessment adjudicated by 
the DHS Privacy office on March 26, 2015. The Ombudsman Customer 
Satisfaction and Needs Assessment Survey will be in compliance with all 
applicable DHS Privacy Office, DHS CIO, DHS Records Management, and OMB 
regulations regarding data collection, use, storage, and retrieval. The 
proposed public use data collection system is therefore intended to be 
distributed for public use primarily by electronic means with limited 
paper distribution and processing of paper forms.
    The Ombudsman Customer Satisfaction and Needs Assessment Survey has 
been constructed in compliance with regulations and authorities under 
the purview of the DHS Privacy Office, DHS CIO, DHS Records Management, 
and OMB regulations regarding data collection, use, sharing, storage, 
information security and retrieval of information. In accordance with 
the Privacy Act of 1974, the Department of Homeland Security is giving 
notice that it proposes to establish the Department of Homeland 
Security system of records notice titled, ``The Ombudsman Customer 
Satisfaction and Needs Assessment Survey System of Records.'' This 
system of records will continue to ensure the efficient and secure 
processing of information to aid the Citizenship and Immigration 
Services Ombudsman in assessing the needs of customers to improve 
Ombudsman services and offer more efficient and effective alternatives. 
This system will be included in the Department of Homeland Security's 
inventory of record systems. This is a new collection.
    The Office of Management and Budget is particularly interested in 
comments which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: Office of the Citizenship and Immigration Services 
Ombudsman, DHS.
    Title: Agency Information Collection Activities: CISOMB Customer 
Satisfaction and Needs Assessment Survey.
    OMB Number: 1601--NEW.
    Frequency: On occasion.
    Affected Public: Individuals and Households.
    Number of Respondents: 8,800.
    Estimated Time per Respondent: .5 hours.
    Total Burden Hours: 4,400 hours.

    Dated: November 2, 2015.
Carlene C. Ileto,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2015-28382 Filed 11-6-15; 8:45 am]
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