81 FR 35440 - Agency Requests for Renewal of a Previously Approved Information Collection(s): Generic Clearance of Customer Satisfaction Surveys

DEPARTMENT OF TRANSPORTATION

Federal Register Volume 81, Issue 106 (June 2, 2016)

Page Range		35440-35441
FR Document		2016-12973

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Maritime Administration (MARAD) seeks to obtain OMB approval of previously approved generic clearance to collect feedback on our service delivery. By feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

Federal Register, Volume 81 Issue 106 (Thursday, June 2, 2016)

[Federal Register Volume 81, Number 106 (Thursday, June 2, 2016)]
[Notices]
[Pages 35440-35441]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-12973]


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DEPARTMENT OF TRANSPORTATION

[Docket No. DOT-MARAD-2016-0055]


Agency Requests for Renewal of a Previously Approved Information 
Collection(s): Generic Clearance of Customer Satisfaction Surveys

AGENCY: Maritime Administration, DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
the Maritime Administration (MARAD) seeks to obtain OMB approval of 
previously approved generic clearance to collect feedback on our 
service delivery. By feedback we mean information that provides useful 
insights on perceptions and opinions, but are not statistical surveys 
that yield quantitative results that can be generalized to the 
population of study.

DATES: Written comments should be submitted by August 1, 2016.

ADDRESSES: You may submit comments [identified by Docket No. DOT-MARAD-
2016-0055] through one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail or Hand Delivery: Docket Management Facility, U.S. 
Department of Transportation, 1200 New Jersey Avenue SE., West 
Building, Room W12-140, Washington, DC 20590, between 9 a.m. and 5 
p.m., Monday through Friday, except on Federal holidays.

FOR FURTHER INFORMATION CONTACT: Barbara Jackson, 202-366-0615, Office 
of Management and Administrative Services, Maritime Administration, 
U.S. Department of Transportation, 1200 New Jersey Avenue SE., 
Washington, DC 20590.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2133-0546.
    Title: Generic Clearance of Customer Satisfaction Surveys.
    Type of Review: Renewal of an information collection.
    Background: Executive Order 12862 ``Setting Customer Service 
Standards,'' direct Federal agencies to provide service to the public 
that matches or exceeds the best service available in the private 
sector (58 FR 48257, Sept. 11, 1993). In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
MARAD seeks to obtain OMB approval of a previously approved generic 
clearance to collect qualitative feedback from our customers on our 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that

[[Page 35441]]

address: The target population to which generalizations will be made, 
the sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential nonresponse bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior to fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results. As a general matter, information collections will 
not result in any new system of records containing privacy information 
and will not ask questions of a sensitive nature, such as sexual 
behavior and attitudes, religious beliefs, and other matters that are 
commonly considered private.
    Respondents: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Expected Annual Number of Activities: 15.
    Estimated Annual Responses: 5,900.
    Frequency of Response: Once per Request.
    Estimated Annual Burden: 1,758.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) whether the proposed 
collection of information is necessary for the Department's 
performance; (b) the accuracy of the estimated burden; (c) ways for the 
Department to enhance the quality, utility and clarity of the 
information collection; and (d) ways that the burden could be minimized 
without reducing the quality of the collected information. The agency 
will summarize and/or include your comments in the request for OMB's 
clearance of this information collection.

    Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1:93.

    Dated: May 24, 2016.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2016-12973 Filed 6-1-16; 8:45 am]
 BILLING CODE 4910-81-P

35440 Federal Register / Vol. 81, No. 106 / Thursday, June 2, 2016 / Notices

by the participant, their size and flags of previously approved generic clearance stakeholders. It will also allow feedback
registry and other pertinent information. to collect feedback on our service to contribute directly to the
There is a recommended format for this delivery. By feedback we mean improvement of program management.
information included as part of the information that provides useful The solicitation of feedback will target
application. The collection of insights on perceptions and opinions, areas such as: Timeliness,
information is necessary to evaluate but are not statistical surveys that yield appropriateness, accuracy of
tanker capability and make plans for use quantitative results that can be information, courtesy, efficiency of
of this capability to meet national generalized to the population of study. service delivery, and resolution of
emergency requirements. This DATES: Written comments should be issues with service delivery. Responses
information will be used by both submitted by August 1, 2016. will be assessed to plan and inform
MARAD and Department of Defense to ADDRESSES: You may submit comments efforts to improve or maintain the
establish overall contingency plans. [identified by Docket No. DOT– quality of service offered to the public.
Respondents: Tanker companies that MARAD–2016–0055] through one of the If this information is not collected, vital
operate in international trade and who following methods: feedback from customers and
have agreed to participate in this • Federal eRulemaking Portal: http:// stakeholders on the Agency’s services
agreement. www.regulations.gov. Follow the online will be unavailable.
Number of Respondents: 15. instructions for submitting comments. The Agency will only submit a
Frequency: Annually. • Fax: 1–202–493–2251. collection for approval under this
Number of Responses: 15 (1 per • Mail or Hand Delivery: Docket generic clearance if it meets the
respondent). Management Facility, U.S. Department following conditions:
Total Annual Burden: 15. of Transportation, 1200 New Jersey • The collections are voluntary;
Public Comments Invited: You are Avenue SE., West Building, Room W12– • The collections are low-burden for
asked to comment on any aspect of this 140, Washington, DC 20590, between 9 respondents (based on considerations of
information collection, including (a) a.m. and 5 p.m., Monday through total burden hours, total number of
whether the proposed collection of Friday, except on Federal holidays. respondents, or burden-hours per
information is necessary for the respondent) and are low-cost for both
FOR FURTHER INFORMATION CONTACT:
Department’s performance; (b) the the respondents and the Federal
Barbara Jackson, 202–366–0615, Office Government;
accuracy of the estimated burden; (c) of Management and Administrative
ways for the Department to enhance the • The collections are
Services, Maritime Administration, U.S. noncontroversial and do not raise issues
quality, utility and clarity of the Department of Transportation, 1200
information collection; and (d) ways of concern to other Federal agencies;
New Jersey Avenue SE., Washington, • Any collection is targeted to the
that the burden could be minimized DC 20590.
without reducing the quality of the solicitation of opinions from
SUPPLEMENTARY INFORMATION: respondents who have experience with
collected information. The agency will
OMB Control Number: 2133–0546. the program or may have experience
summarize and/or include your Title: Generic Clearance of Customer
comments in the request for OMB’s with the program in the near future;
clearance of this information collection.
Satisfaction Surveys. • Personally identifiable information
Type of Review: Renewal of an (PII) is collected only to the extent
Authority: The Paperwork Reduction Act information collection. necessary and is not retained;
of 1995; 44 U.S.C. Chapter 35, as amended; Background: Executive Order 12862 • Information gathered is intended to
and 49 CFR 1:93. ‘‘Setting Customer Service Standards,’’ be used only internally for general
Dated: May 25, 2016. direct Federal agencies to provide service improvement and program
T. Mitchell Hudson, Jr., service to the public that matches or management purposes and is not
Secretary, Maritime Administration. exceeds the best service available in the intended for release outside of the
[FR Doc. 2016–12974 Filed 6–1–16; 8:45 am]
private sector (58 FR 48257, Sept. 11, agency (if released, the agency must
1993). In order to work continuously to indicate the qualitative nature of the
BILLING CODE 4910–81–P
ensure that our programs are effective information);
and meet our customers’ needs, MARAD • Information gathered will not be
DEPARTMENT OF TRANSPORTATION seeks to obtain OMB approval of a used for the purpose of substantially
previously approved generic clearance informing influential policy decisions;
[Docket No. DOT–MARAD–2016–0055] to collect qualitative feedback from our and
customers on our service delivery. By • Information gathered will yield
Agency Requests for Renewal of a
qualitative feedback we mean qualitative information; the collections
Previously Approved Information
information that provides useful will not be designed or expected to
Collection(s): Generic Clearance of
insights on perceptions and opinions, yield statistically reliable results or used
Customer Satisfaction Surveys
but are not statistical surveys that yield as though the results are generalizable to
Maritime Administration, DOT.
AGENCY: quantitative results that can be the population of study.
Notice and request for
ACTION: generalized to the population of study. Feedback collected under this generic
comments. This feedback will provide insights into clearance provides useful information,
customer or stakeholder perceptions, but it does not yield data that can be
SUMMARY: Executive Order 12862 directs experiences and expectations, provide generalized to the overall population.
asabaliauskas on DSK3SPTVN1PROD with NOTICES

Federal agencies to provide service to an early warning of issues with service, This type of generic clearance for
the public that matches or exceeds the or focus attention on areas where qualitative information will not be used
best service available in the private communication, training or changes in for quantitative information collections
sector. In order to work continuously to operations might improve delivery of that are designed to yield reliably
ensure that our programs are effective products or services. These collections actionable results, such as monitoring
and meet our customers’ needs, the will allow for ongoing, collaborative and trends over time or documenting
Maritime Administration (MARAD) actionable communications between the program performance. Such data uses
seeks to obtain OMB approval of Agency and its customers and require more rigorous designs that

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Federal Register / Vol. 81, No. 106 / Thursday, June 2, 2016 / Notices 35441

address: The target population to which DEPARTMENT OF THE TREASURY the primary money laundering concern.
generalizations will be made, the For purposes of the finding contained in
sampling frame, the sample design Financial Crimes Enforcement Network this notice, the Secretary has delegated
(including stratification and clustering), his authority under Section 311 to the
Finding That the Democratic People’s Director of FinCEN.1
the precision requirements or power
Republic of Korea Is a Jurisdiction of Taken as a whole, Section 311
calculations that justify the proposed Primary Money Laundering Concern
sample size, the expected response rate, provides the Secretary with a range of
methods for assessing potential AGENCY: The Financial Crimes options that can be adapted to target
nonresponse bias, the protocols for data Enforcement Network (‘‘FinCEN’’), specific money laundering and terrorist
collection, and any testing procedures Treasury. financing concerns most effectively.
that were or will be undertaken prior to ACTION: Notice of finding. Through the imposition of various
fielding the study. Depending on the special measures, the Secretary can gain
SUMMARY: This document provides more information about the
degree of influence the results are likely notice that, pursuant to the authority jurisdictions, institutions, transactions,
to have, such collections may still be contained in the USA PATRIOT Act, the or accounts of concern; can more
eligible for submission for other generic Director of FinCEN found on May 27, effectively monitor the respective
mechanisms that are designed to yield 2016 that reasonable grounds exist for jurisdictions, institutions, transactions,
quantitative results. As a general matter, concluding that the Democratic People’s or accounts; or can prohibit U.S.
information collections will not result Republic of Korea (‘‘DPRK’’ or ‘‘North financial institutions from involvement
in any new system of records containing Korea’’) is a jurisdiction of primary with jurisdictions, institutions,
privacy information and will not ask money laundering concern. transactions, or accounts that pose a
questions of a sensitive nature, such as FOR FURTHER INFORMATION CONTACT: money laundering concern.
sexual behavior and attitudes, religious FinCEN, (800) 949–2732. Before making a finding that
beliefs, and other matters that are SUPPLEMENTARY INFORMATION: reasonable grounds exist for concluding
commonly considered private. that a jurisdiction is of primary money
I. Background
Respondents: Individuals and laundering concern, the Secretary is
Households, Businesses and A. Statutory Provisions required to consult with both the
Organizations, State, Local or Tribal On October 26, 2001, the President Secretary of State and the Attorney
Government. signed into law the Uniting and General. The Secretary is also required
Strengthening America by Providing by Section 311, as amended,2 to
Estimated Expected Annual Number consider ‘‘such information as the
of Activities: 15. Appropriate Tools Required to Intercept
and Obstruct Terrorism Act of 2001 (the Secretary determines to be relevant,
Estimated Annual Responses: 5,900. ‘‘USA PATRIOT Act’’), Public Law 107– including the following potentially
Frequency of Response: Once per 56. Title III of the USA PATRIOT Act relevant factors,’’ which extend the
Request. amends the anti-money laundering Secretary’s consideration beyond
provisions of the Bank Secrecy Act traditional money laundering concerns
Estimated Annual Burden: 1,758. to issues involving, inter alia, terrorist
(‘‘BSA’’), codified at 12 U.S.C. 1829b, 12
Public Comments Invited: You are U.S.C 1951–1959, and 31 U.S.C. 5311– financing and the proliferation of
asked to comment on any aspect of this 5314 and 5316–5332, to promote weapons of mass destruction (‘‘WMD’’)
information collection, including (a) prevention, detection, and prosecution or missiles:
whether the proposed collection of of international money laundering and • Evidence that organized criminal
information is necessary for the the financing of terrorism. Regulations groups, international terrorists, or
Department’s performance; (b) the implementing the BSA appear at 31 CFR entities involved in the proliferation of
accuracy of the estimated burden; (c) Chapter X. WMD or missiles, have transacted
ways for the Department to enhance the Section 311 of the USA PATRIOT Act business in that jurisdiction;
quality, utility and clarity of the (‘‘Section 311’’) added 31 U.S.C. 5318A • The extent to which that
information collection; and (d) ways to the BSA, granting the Secretary of the jurisdiction or financial institutions
Treasury (the ‘‘Secretary’’) the authority, operating in that jurisdiction offer bank
that the burden could be minimized
upon finding that reasonable grounds secrecy or special regulatory advantages
without reducing the quality of the
exist for concluding that a foreign to nonresidents or nondomiciliaries of
collected information. The agency will
jurisdiction, institution, class of that jurisdiction;
summarize and/or include your • The substance and quality of
comments in the request for OMB’s transactions, or type of account is of
‘‘primary money laundering concern,’’ administration of the bank supervisory
clearance of this information collection. and counter- money laundering laws of
to require domestic financial
Authority: The Paperwork Reduction Act institutions and financial agencies to that jurisdiction;
of 1995; 44 U.S.C. Chapter 35, as amended; take certain ‘‘special measures’’ against • The relationship between the
and 49 CFR 1:93. the primary money laundering concern. volume of financial transactions
Dated: May 24, 2016. Section 311 identifies factors for the occurring in that jurisdiction and the
Secretary to consider and requires size of the economy of the jurisdiction;
T. Mitchell Hudson, Jr.,
Federal agencies to consult before the • The extent to which that
asabaliauskas on DSK3SPTVN1PROD with NOTICES

Secretary, Maritime Administration. jurisdiction is characterized as an
Secretary may conclude that a
[FR Doc. 2016–12973 Filed 6–1–16; 8:45 am] offshore banking or secrecy haven by
jurisdiction, institution, class of
BILLING CODE 4910–81–P transaction, or type of account is of
primary money laundering concern. The 1 Therefore, references to the authority and

statute also provides similar procedures, findings of the Secretary in this document apply
equally to the Director of FinCEN.
i.e., factors and consultation 2 31 U.S.C. 5318A was amended by section 501
requirements, for selecting the specific of the Iran Freedom Support Act of 2006, Public
special measures to be imposed against Law 109–293.

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Document Created: 2016-06-02 01:22:31
Document Modified: 2016-06-02 01:22:31

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Written comments should be submitted by August 1, 2016.
Contact		Barbara Jackson, 202-366-0615, Office of Management and Administrative Services, Maritime Administration, U.S. Department of Transportation, 1200 New Jersey Avenue SE., Washington, DC 20590.
FR Citation		81 FR 35440