81 FR 7775 - Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Enterprise Complaint System

DEPARTMENT OF EDUCATION

Federal Register Volume 81, Issue 30 (February 16, 2016)

In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. chapter 3501 et seq.), ED is proposing a new information collection.

[Federal Register Volume 81, Number 30 (Tuesday, February 16, 2016)]
[Notices]
[Pages 7775-7776]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-03057]


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DEPARTMENT OF EDUCATION

[Docket No.: ED-2015-ICCD-0138]


Agency Information Collection Activities; Submission to the 
Office of Management and Budget for Review and Approval; Comment 
Request; Enterprise Complaint System

AGENCY: Federal Student Aid (FSA), Department of Education (ED).

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (44 
U.S.C. chapter 3501 et seq.), ED is proposing a new information 
collection.

DATES: Interested persons are invited to submit comments on or before 
March 17, 2016.

ADDRESSES: To access and review all the documents related to the 
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2015-ICCD-
0138. Comments submitted in response to this notice should be submitted 
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal 
mail, commercial delivery, or hand delivery. Please note that comments 
submitted by fax or email and those submitted after the comment period 
will not be accepted. Written requests for information or comments 
submitted by postal mail or delivery should be addressed to the 
Director of the Information Collection Clearance Division, U.S. 
Department of Education, 400 Maryland Avenue SW., LBJ, Room 2E-103, 
Washington, DC 20202-4537.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Beth Grebeldinger, 202-377-4018.

SUPPLEMENTARY INFORMATION: The Department of Education (ED), in 
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 
3506(c)(2)(A)), provides the general public and Federal agencies with 
an opportunity to comment on proposed, revised, and continuing 
collections of information. This helps the Department assess the impact 
of its information collection requirements and minimize the public's 
reporting burden. It also helps the public understand the Department's 
information collection requirements and provide the requested data in 
the desired format. ED is soliciting comments on the proposed 
information collection request (ICR) that is described below. The 
Department of Education is especially interested in public comment 
addressing the following issues: (1) Is this collection necessary to 
the proper functions of the Department; (2) will this information be 
processed and used in a timely manner; (3) is the estimate of burden 
accurate; (4) how might the Department enhance the quality, utility, 
and clarity of the information to be collected; and (5) how might the 
Department minimize the burden of this collection on the respondents, 
including through the use of information technology. Please note that 
written comments received in response to this notice will be considered 
public records.
    Title of Collection: Enterprise Complaint System.
    OMB Control Number: 1845--NEW.
    Type of Review: A new information collection.
    Respondents/Affected Public: Individuals and Households.
    Total Estimated Number of Annual Responses: 43,200.
    Total Estimated Number of Annual Burden Hours: 7,344.
    Abstract: This is a request for a new information collection. On 
March 10, 2015, the White House issued a Student Aid Bill of Rights. 
Among the objectives identified was the creation of a centralized 
complaint system. The purpose of the Enterprise Complaint System is to 
meet the objective: ``Create a Responsive Student Feedback System: The 
Secretary of Education will create a new Web site by July 1, 2016, to 
give students and borrowers a simple and straightforward way to file 
complaints and provide feedback about federal

[[Page 7776]]

student loan lenders, servicers, collections agencies, and institutions 
of higher education. Students and borrowers will be able to ensure that 
their complaints will be directed to the right party for timely 
resolution, and the Department of Education will be able to more 
quickly respond to issues and strengthen its efforts to protect the 
integrity of the student financial aid programs.'' The Department of 
Education has charged Federal Student Aid with the development and 
oversight of this new collection.

    Dated: February 10, 2016.
Kate Mullan,
Acting Director, Information Collection Clearance Division, Office of 
the Chief Privacy Officer, Office of Management.
[FR Doc. 2016-03057 Filed 2-12-16; 8:45 am]
 BILLING CODE 4000-01-P