81 FR 8737 - Office of the Citizenship and Immigration Services Ombudsman; Agency Information Collection Activities: Office of the Citizenship and Immigration Services Ombudsman Customer Satisfaction and Needs Assessment Survey (Ombudsman Form DHS-NEW)

DEPARTMENT OF HOMELAND SECURITY

Federal Register Volume 81, Issue 34 (February 22, 2016)

Page Range		8737-8738
FR Document		2016-03535

The Department of Homeland Security (DHS), Office of the Citizenship and Immigration Services Ombudsman (CISOMB), will submit the following Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35). DHS previously published this information collection request (ICR) in the Federal Register on Monday, November 9, 2015 at 80 FR 69241 for a 60-day public comment period. One comment was received by DHS. The purpose of this notice is to allow an additional 30 days for public comments.

Federal Register, Volume 81 Issue 34 (Monday, February 22, 2016)

[Federal Register Volume 81, Number 34 (Monday, February 22, 2016)]
[Notices]
[Pages 8737-8738]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-03535]


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DEPARTMENT OF HOMELAND SECURITY


 Office of the Citizenship and Immigration Services Ombudsman; 
Agency Information Collection Activities: Office of the Citizenship and 
Immigration Services Ombudsman Customer Satisfaction and Needs 
Assessment Survey (Ombudsman Form DHS-NEW)

AGENCY: Office of the Citizenship and Immigration Services Ombudsman 
(CISOMB), DHS.

ACTION: 30-Day notice and request for comments; new collection, 1601-
NEW.

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SUMMARY: The Department of Homeland Security (DHS), Office of the 
Citizenship and Immigration Services Ombudsman (CISOMB), will submit 
the following Information Collection Request (ICR) to the Office of 
Management and Budget (OMB) for review and clearance in accordance with 
the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 
35). DHS previously published this information collection request (ICR) 
in the Federal Register on Monday, November 9, 2015 at 80 FR

[[Page 8738]]

69241 for a 60-day public comment period. One comment was received by 
DHS. The purpose of this notice is to allow an additional 30 days for 
public comments.

DATES: Comments are encouraged and will be accepted until March 23, 
2016. This process is conducted in accordance with 5 CFR 1320.1.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to OMB Desk Officer, Department of Homeland Security and sent 
via electronic mail to [email protected] or faxed to (202) 
395-5806.

SUPPLEMENTARY INFORMATION: The Citizenship and Immigration Services 
Ombudsman (CISOMB) was created under sec. 452 of the Homeland Security 
Act of 2002 (Pub. L. 107-296) to: (1) Assist individuals and employers 
in resolving problems with the U.S. Citizenship and Immigration 
Services (USCIS); (2) identify areas in which individuals and employers 
have problems in dealing with USCIS; and (3) propose changes, to the 
extent possible, in the administrative practices of USCIS to mitigate 
problems. The information collected on this form will allow the CISOMB 
to obtain feedback from the general public to assess the needs of 
customers and to identify improvement opportunities for Ombudsman 
services. The data collection instrument does not solicit or collect 
Personally Identifiable Information (PII).
    The use of this survey provides the most efficient means for 
collecting and processing the required data. In the future, the 
Ombudsman will employ the use of information technology in collecting 
and processing this information by offering the option to complete the 
survey online. Per PRA requirements, a fillable PDF version of the 
survey will continue to be provided on the Ombudsman's Web site. The 
survey can be completed in PDF format, and faxed or sent as an 
attachment by email or in paper format by regular mail to the 
Ombudsman's office at the address indicated on the survey. After 
approval of the survey detailed in this supporting statement, the 
online survey will be posted on the Ombudsman's Web site at http://www.dhs.gov/topic/cis-ombudsman.
    The assurance of confidentiality provided to the respondents for 
this information collection is provided by: (a) The Ombudsman statute 
and mandate as established by Homeland Security Act sec. 452; (b) The 
Privacy Act of 1974; and (c) The DHS Privacy Office has reviewed the 
entire package of documents for this information collection. This 
collection is covered by a Privacy Threshold Assessment adjudicated by 
the DHS Privacy Office on March 26, 2015. The Ombudsman Customer 
Satisfaction and Needs Assessment Survey will be in compliance with all 
applicable DHS Privacy Office, DHS CIO, DHS Records Management, and OMB 
regulations regarding data collection, use, storage, and retrieval. The 
proposed public use data collection system is therefore intended to be 
distributed for public use primarily by electronic means with limited 
paper distribution and processing of paper forms.
    The Ombudsman Customer Satisfaction and Needs Assessment Survey has 
been constructed in compliance with regulations and authorities under 
the purview of the DHS Privacy Office, DHS CIO, DHS Records Management, 
and OMB regulations regarding data collection, use, sharing, storage, 
information security and retrieval of information. In accordance with 
the Privacy Act of 1974, DHS is giving notice that it proposes to 
establish the DHS system of records notice titled, ``The Ombudsman 
Customer Satisfaction and Needs Assessment Survey System of Records.'' 
This system of records will continue to ensure the efficient and secure 
processing of information to aid the CISOMB in assessing the needs of 
customers to improve Ombudsman services and offer more efficient and 
effective alternatives. This system will be included in the DHS's 
inventory of record systems. This is a new collection.
    The Office of Management and Budget is particularly interested in 
comments which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: Office of the Citizenship and Immigration Services 
Ombudsman, DHS.
    Title: Agency Information Collection Activities: CISOMB Customer 
Satisfaction and Needs Assessment Survey.
    OMB Number: 1601-NEW.
    Frequency: On occasion.
    Affected Public: Individuals and Households.
    Number of Respondents: 8,800.
    Estimated Time per Respondent: .5 hours.
    Total Burden Hours: 4,400 hours.

    Dated: February 12, 2016.
Carlene C. Ileto,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2016-03535 Filed 2-19-16; 8:45 am]
 BILLING CODE 9110-9B-P

Federal Register / Vol. 81, No. 34 / Monday, February 22, 2016 / Notices 8737

approach to conducting background State progress in implementing the proposed collection of information,
checks of certain DMV employees requirements of the REAL ID Final Rule. including the validity of the
involved in the card production process. DHS has used information provided methodology and assumptions used;
6 CFR 37.45. Specifically, States are under the current collection to grant 3. Enhance the quality, utility, and
required to perform background checks extensions and track state progress. clarity of the information to be
on persons who are involved in the Submission of the security plan helps collected; and
manufacture or production of REAL ID to ensure the integrity of the license and 4. Minimize the burden of the
driver’s licenses and identification identification card issuance and collection of information on those who
cards, as well as on individuals who production process and outlines the are to respond, including through the
have the ability to affect the identity measures taken to protect personal use of appropriate automated,
information that appears on the driver’s information collected, maintained, and electronic, mechanical, or other
license or identification card and on used by State DMVs. Additionally, the technological collection techniques or
current employees who will be assigned collection will assist other Federal and other forms of information technology,
to such positions. The background State agencies conducting or assisting e.g., permitting electronic submissions
check must include a name-based and with necessary background and of responses.
fingerprint-based criminal history immigration checks for certain
records check, an employment employees. The purpose of the name- Analysis
eligibility check, and for newer based and fingerprint based CHRC Agency: Office of the Secretary, DHS.
employees a prior employment requirement is to ensure the suitability Title: REAL ID: Minimum Standards
reference check. The regulation permits and trustworthiness of individuals who for Driver’s Licenses and Identification
a State to establish procedures to allow have the ability to affect the identity Cards Acceptable by Federal Agencies
for a waiver for certain background information that appears on the license; for Official Purposes.
check requirements in cases, for have access to the production process; OMB Number: 1601–0005.
example, where the employee has been or who are involved in the manufacture Frequency: Annually.
arrested, but no final disposition of the or issuance of the licenses and Affected Public: State, local, and tribal
matter has been reached. identification cards. governments.
Exceptions Process—Under the rule, a In compliance with GPEA, States will Number of Respondents: 56.
State DMV may choose to establish be permitted to electronically submit Estimated Time per Respondent:
written, defined exceptions process for the information for their security plans, 1,178 hours.
persons who, for reasons beyond their certification packages, recertifications, Total Burden Hours: 446,246 hours.
control, are unable to present all extensions, and written exceptions Dated: February 12, 2016.
necessary documents and must rely on processes. States will be permitted to Carlene C. Ileto,
alternate documents to establish submit electronic signatures but must Executive Director, Enterprise Business
identity and date of birth. 6 CFR keep the original signature on file. Management Office.
37.11(h). Alternative documents to Additionally, because they contain [FR Doc. 2016–03536 Filed 2–19–16; 8:45 am]
demonstrate lawful status will only be sensitive security information (SSI), the
BILLING CODE 9110–9B–P
allowed to demonstrate U.S. citizenship. security plans must be handled and
The State must retain copies or images protected in accordance with 49 CFR
of the alternate documents accepted part 1520. 6 CFR 37.41(c). The final rule DEPARTMENT OF HOMELAND
under the exceptions process and does not dictate how States must submit SECURITY
submit a report with a copy of the their employees’ fingerprints to the FBI
exceptions process as part of its for background checks; however it is Office of the Citizenship and
certification package. assumed States will do so via electronic Immigration Services Ombudsman;
Recordkeeping—The rule requires means or another means determined by Agency Information Collection
States to maintain photographs of the FBI. Activities: Office of the Citizenship and
applicants and records of certain source Information provided will be Immigration Services Ombudsman
documents. Paper or microfiche copies protected from disclosure to the extent Customer Satisfaction and Needs
of these documents must be retained for appropriate under applicable provisions Assessment Survey (Ombudsman
a minimum of seven years. Digital of the Freedom of Information Act, the Form DHS–NEW)
images of these documents must be Privacy Act of 1974, the Driver’s Privacy
retained for a minimum of ten years. 6 Protection Act, as well as DHS’s Privacy AGENCY: Office of the Citizenship and
CFR 37.31. Impact Assessment for the REAL ID Act. Immigration Services Ombudsman
Extension Requests—Pursuant to There have been no program changes (CISOMB), DHS.
§ 37.63 of the Final Rule, States granted or new requirements established as a ACTION: 30-Day notice and request for
an initial extension may file a request result of this collection request. comments; new collection, 1601–NEW.
for an additional extension. Subsequent Extensions were covered in the initial
extensions will be granted at the request however it was incorrectly SUMMARY: The Department of Homeland
discretion of the Secretary. removed from the subsequent request. Security (DHS), Office of the Citizenship
The collection of the information will The Office of Management and Budget and Immigration Services Ombudsman
support the information needs of DHS is particularly interested in comments (CISOMB), will submit the following
in its efforts to determine State which: Information Collection Request (ICR) to
mstockstill on DSK4VPTVN1PROD with NOTICES

compliance with requirements for 1. Evaluate whether the proposed the Office of Management and Budget
issuing REAL ID driver’s licenses and collection of information is necessary (OMB) for review and clearance in
identification cards. States may submit for the proper performance of the accordance with the Paperwork
the required documents in any format functions of the agency, including Reduction Act of 1995 (Pub. L. 104–13,
that they choose. DHS has not defined whether the information will have 44 U.S.C. Chapter 35). DHS previously
specific format submission requirements practical utility; published this information collection
for States. DHS will use all of the 2. Evaluate the accuracy of the request (ICR) in the Federal Register on
submitted documentation to evaluate agency’s estimate of the burden of the Monday, November 9, 2015 at 80 FR

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8738 Federal Register / Vol. 81, No. 34 / Monday, February 22, 2016 / Notices

69241 for a 60-day public comment Act of 1974; and (c) The DHS Privacy e.g., permitting electronic submissions
period. One comment was received by Office has reviewed the entire package of responses.
DHS. The purpose of this notice is to of documents for this information
Analysis
allow an additional 30 days for public collection. This collection is covered by
comments. a Privacy Threshold Assessment Agency: Office of the Citizenship and
DATES: Comments are encouraged and adjudicated by the DHS Privacy Office Immigration Services Ombudsman,
will be accepted until March 23, 2016. on March 26, 2015. The Ombudsman DHS.
This process is conducted in accordance Customer Satisfaction and Needs Title: Agency Information Collection
with 5 CFR 1320.1. Assessment Survey will be in Activities: CISOMB Customer
ADDRESSES: Interested persons are compliance with all applicable DHS Satisfaction and Needs Assessment
invited to submit written comments on Privacy Office, DHS CIO, DHS Records Survey.
the proposed information collection to Management, and OMB regulations OMB Number: 1601–NEW.
the Office of Information and Regulatory regarding data collection, use, storage, Frequency: On occasion.
Affairs, Office of Management and and retrieval. The proposed public use Affected Public: Individuals and
Budget. Comments should be addressed data collection system is therefore Households.
to OMB Desk Officer, Department of intended to be distributed for public use Number of Respondents: 8,800.
Homeland Security and sent via primarily by electronic means with Estimated Time per Respondent: .5
electronic mail to oira_submission@ limited paper distribution and hours.
omb.eop.gov or faxed to (202) 395–5806. processing of paper forms. Total Burden Hours: 4,400 hours.
SUPPLEMENTARY INFORMATION: The The Ombudsman Customer Dated: February 12, 2016.
Citizenship and Immigration Services Satisfaction and Needs Assessment Carlene C. Ileto,
Ombudsman (CISOMB) was created Survey has been constructed in Executive Director, Enterprise Business
under sec. 452 of the Homeland compliance with regulations and Management Office.
Security Act of 2002 (Pub. L. 107–296) authorities under the purview of the [FR Doc. 2016–03535 Filed 2–19–16; 8:45 am]
to: (1) Assist individuals and employers DHS Privacy Office, DHS CIO, DHS
BILLING CODE 9110–9B–P
in resolving problems with the U.S. Records Management, and OMB
Citizenship and Immigration Services regulations regarding data collection,
(USCIS); (2) identify areas in which use, sharing, storage, information DEPARTMENT OF HOMELAND
individuals and employers have security and retrieval of information. In SECURITY
problems in dealing with USCIS; and (3) accordance with the Privacy Act of
1974, DHS is giving notice that it [Docket No. DHS–2012–0015]
propose changes, to the extent possible,
in the administrative practices of USCIS proposes to establish the DHS system of
records notice titled, ‘‘The Ombudsman Agency Information Collection
to mitigate problems. The information Activities: Submission for Review;
collected on this form will allow the Customer Satisfaction and Needs
Assessment Survey System of Records.’’ Information Collection Request for the
CISOMB to obtain feedback from the Department of Homeland Security
general public to assess the needs of This system of records will continue to
ensure the efficient and secure (DHS), Science and Technology,
customers and to identify improvement Project 25 Compliance Assessment
opportunities for Ombudsman services. processing of information to aid the
CISOMB in assessing the needs of Program (P25 CAP)
The data collection instrument does not
solicit or collect Personally Identifiable customers to improve Ombudsman AGENCY: Science and Technology
Information (PII). services and offer more efficient and Directorate, DHS.
The use of this survey provides the effective alternatives. This system will ACTION: 30-Day notice and request for
most efficient means for collecting and be included in the DHS’s inventory of comment.
processing the required data. In the record systems. This is a new collection.
future, the Ombudsman will employ the The Office of Management and Budget SUMMARY: The Department of Homeland
use of information technology in is particularly interested in comments Security (DHS) invites the general
collecting and processing this which: public to comment on updated data
information by offering the option to 1. Evaluate whether the proposed collection forms for DHS Science and
complete the survey online. Per PRA collection of information is necessary Technology Directorate’s Project 25
requirements, a fillable PDF version of for the proper performance of the (P25) Compliance Assessment Program
the survey will continue to be provided functions of the agency, including (CAP): Supplier’s Declaration of
on the Ombudsman’s Web site. The whether the information will have Compliance (SDoC) (DHS Form 10044
survey can be completed in PDF format, practical utility; (6/08)) and Summary Test Report (DHS
and faxed or sent as an attachment by 2. Evaluate the accuracy of the Form 10056 (9/08)). The attacks of
email or in paper format by regular mail agency’s estimate of the burden of the September 11, 2001, and the destruction
to the Ombudsman’s office at the proposed collection of information, of Hurricane Katrina made apparent the
address indicated on the survey. After including the validity of the need for emergency response radio
approval of the survey detailed in this methodology and assumptions used; systems that can interoperate, regardless
supporting statement, the online survey 3. Enhance the quality, utility, and of which organization manufactured the
will be posted on the Ombudsman’s clarity of the information to be equipment. In response, and per
mstockstill on DSK4VPTVN1PROD with NOTICES

Web site at http://www.dhs.gov/topic/ collected; and congressional direction, DHS and the
cis-ombudsman. 4. Minimize the burden of the National Institute of Standards and
The assurance of confidentiality collection of information on those who Technology (NIST) developed the P25
provided to the respondents for this are to respond, including through the CAP to improve the emergency response
information collection is provided by: use of appropriate automated, community’s confidence in purchasing
(a) The Ombudsman statute and electronic, mechanical, or other land mobile radio (LMR) equipment
mandate as established by Homeland technological collection techniques or built to P25 LMR standards. The P25
Security Act sec. 452; (b) The Privacy other forms of information technology, CAP establishes a process for ensuring

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Document Created: 2016-02-19 23:56:56
Document Modified: 2016-02-19 23:56:56

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		30-Day notice and request for comments; new collection, 1601- NEW.
Dates		Comments are encouraged and will be accepted until March 23, 2016. This process is conducted in accordance with 5 CFR 1320.1.
FR Citation		81 FR 8737