82_FR_12866 82 FR 12823 - Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Public Assistance Customer Satisfaction Surveys

82 FR 12823 - Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Public Assistance Customer Satisfaction Surveys

DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency

Federal Register Volume 82, Issue 43 (March 7, 2017)

Page Range12823-12823
FR Document2017-04445

The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of Management and Budget for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. The submission will describe the nature of the information collection, the categories of respondents, the estimated burden (i.e., the time, effort and resources used by respondents to respond) and cost, and the actual data collection instruments FEMA will use.

Federal Register, Volume 82 Issue 43 (Tuesday, March 7, 2017) 
[Federal Register Volume 82, Number 43 (Tuesday, March 7, 2017)]
[Notices]
[Page 12823]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-04445]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2016-0032; OMB No. 1660-0107]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Federal Emergency Management Agency Public 
Assistance Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the 
information collection abstracted below to the Office of Management and 
Budget for review and clearance in accordance with the requirements of 
the Paperwork Reduction Act of 1995. The submission will describe the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e., the time, effort and resources used by 
respondents to respond) and cost, and the actual data collection 
instruments FEMA will use.

DATES: Comments must be submitted on or before April 6, 2017.

ADDRESSES: Submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the Desk 
Officer for the Department of Homeland Security, Federal Emergency 
Management Agency, and sent via electronic mail to 
[email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Director, 
Records Management Division, 500 C Street SW., Washington, DC 20472-
3100, or email address [email protected].

SUPPLEMENTARY INFORMATION: This information collection previously 
published in the Federal Register on December 8, 2016 at 81 FR 88696 
with a 60 day public comment period. One positive comment was received 
supporting FEMA's effort to survey their customers and FEMA's 
commitment to continually improving the service provided to citizens 
during times of crisis. The purpose of this notice is to notify the 
public that FEMA will submit the information collection abstracted 
below to the Office of Management and Budget for review and clearance.

Collection of Information

    Title: FEMA Public Assistance Customer Satisfaction Surveys.
    Type of information collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    Form Titles and Numbers: FEMA Form 519-0-32, Public Assistance 
Initial Customer Satisfaction Survey (Telephone); FEMA Form 519-0-33, 
Public Assistance Initial Customer Satisfaction Survey (Internet); FEMA 
Form 519-0-34, Public Assistance Assessment Customer Satisfaction 
Survey (Telephone); FEMA Form 519-0-35, Public Assistance Assessment 
Customer Satisfaction Survey (Internet).
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Not-for-profit institutions, State, Local, or 
Tribal government.
    Estimated Number of Respondents: 7,804.
    Estimated Total Annual Burden Hours: 2,293 hours.
    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $150,116.19. There are no annual costs to respondents' 
operations and maintenance costs for technical services. The annual 
cost to respondents for Non-Labor Cost (expenditures on training, 
travel and other resources) is $11,664.00. There are no annual start-up 
or capital costs. The cost to the Federal Government is $697,526.37.

    Dated: March 1, 2017.
Tammi Hines,
Records Management Program Chief (Acting), Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2017-04445 Filed 3-6-17; 8:45 am]
 BILLING CODE 9111-23-P

Federal Register / Vol. 82, No. 43 / Tuesday, March 7, 2017 / Notices 12823 www.regulations.gov and will include Washington, DC 20472–3100, or email Dated: March 1, 2017. any personal information you have address FEMA-Information-Collections- Tammi Hines, provided. For more about privacy and Management@fema.dhs.gov. Records Management Program Chief (Acting), the docket, you may review a Privacy SUPPLEMENTARY INFORMATION: This Mission Support, Federal Emergency Act notice regarding the Federal Docket information collection previously Management Agency, Department of Management System in the March 24, Homeland Security. published in the Federal Register on 2005, issue of the Federal Register (70 December 8, 2016 at 81 FR 88696 with [FR Doc. 2017–04445 Filed 3–6–17; 8:45 am] FR 15086). a 60 day public comment period. One BILLING CODE 9111–23–P Dated: February 28, 2017. positive comment was received J.F. Dixon, supporting FEMA’s effort to survey their customers and FEMA’s commitment to DEPARTMENT OF HOMELAND Captain, U.S. Coast Guard, Captain of the SECURITY Port Jacksonville. continually improving the service [FR Doc. 2017–04380 Filed 3–6–17; 8:45 am] provided to citizens during times of Federal Emergency Management BILLING CODE 9110–04–P crisis. The purpose of this notice is to Agency notify the public that FEMA will submit the information collection abstracted [Docket ID: FEMA–2017–0009; OMB No. DEPARTMENT OF HOMELAND below to the Office of Management and 1660–0062] SECURITY Budget for review and clearance. Collection of Information Agency Information Collection Federal Emergency Management Activities: Proposed Collection; Agency Title: FEMA Public Assistance Comment Request; State/Local/Tribal Customer Satisfaction Surveys. Hazard Mitigation Plans [Docket ID: FEMA–2016–0032; OMB No. 1660–0107] Type of information collection: Revision of a currently approved AGENCY: Federal Emergency information collection. Management Agency, DHS. Agency Information Collection Activities: Submission for OMB OMB Number: 1660–0107. ACTION: Notice. Review; Comment Request; Federal Form Titles and Numbers: FEMA Form 519–0–32, Public Assistance SUMMARY: The Federal Emergency Emergency Management Agency Initial Customer Satisfaction Survey Management Agency, as part of its Public Assistance Customer (Telephone); FEMA Form 519–0–33, continuing effort to reduce paperwork Satisfaction Surveys Public Assistance Initial Customer and respondent burden, invites the AGENCY: Federal Emergency Satisfaction Survey (Internet); FEMA general public and other Federal Management Agency, DHS. Form 519–0–34, Public Assistance agencies to take this opportunity to ACTION: Notice. Assessment Customer Satisfaction comment on a revision of a currently Survey (Telephone); FEMA Form 519– approved information collection. In SUMMARY: The Federal Emergency accordance with the Paperwork 0–35, Public Assistance Assessment Management Agency (FEMA) will Reduction Act of 1995, this notice seeks Customer Satisfaction Survey (Internet). submit the information collection comments concerning information Abstract: Federal agencies are abstracted below to the Office of collection activities related to Hazard required to survey their customers to Management and Budget for review and Mitigation Plans. determine the kind and quality of clearance in accordance with the DATES: Comments must be submitted on services customers want and their level requirements of the Paperwork or before May 8, 2017. of satisfaction with those services. Reduction Act of 1995. The submission FEMA managers use the survey results ADDRESSES: To avoid duplicate will describe the nature of the to measure performance against submissions to the docket, please use information collection, the categories of standards for performance and customer only one of the following means to respondents, the estimated burden (i.e., service, measure achievement of submit comments: the time, effort and resources used by strategic planning objectives, and (1) Online. Submit comments at respondents to respond) and cost, and generally gauge and make www.regulations.gov under Docket ID the actual data collection instruments improvements to disaster service that FEMA–2017–0009. Follow the FEMA will use. increase customer satisfaction. instructions for submitting comments. DATES: Comments must be submitted on Affected Public: Not-for-profit (2) Mail. Submit written comments to or before April 6, 2017. institutions, State, Local, or Tribal Docket Manager, Office of Chief ADDRESSES: Submit written comments government. Counsel, DHS/FEMA, 500 C Street SW., on the proposed information collection Estimated Number of Respondents: 8NE, Washington, DC 20472–3100. to the Office of Information and 7,804. All submissions received must Regulatory Affairs, Office of Estimated Total Annual Burden include the agency name and Docket ID. Management and Budget. Comments Hours: 2,293 hours. Regardless of the method used for should be addressed to the Desk Officer Estimated Cost: The estimated annual submitting comments or material, all for the Department of Homeland cost to respondents for the hour burden submissions will be posted, without Security, Federal Emergency is $150,116.19. There are no annual change, to the Federal eRulemaking Management Agency, and sent via costs to respondents’ operations and Portal at http://www.regulations.gov, sradovich on DSK3GMQ082PROD with NOTICES electronic mail to oira.submission@ maintenance costs for technical and will include any personal omb.eop.gov. services. The annual cost to respondents information you provide. Therefore, FOR FURTHER INFORMATION CONTACT: for Non-Labor Cost (expenditures on submitting this information makes it Requests for additional information or training, travel and other resources) is public. You may wish to read the copies of the information collection $11,664.00. There are no annual start-up Privacy Act notice that is available via should be made to Director, Records or capital costs. The cost to the Federal the link in the footer of Management Division, 500 C Street SW., Government is $697,526.37. www.regulations.gov. 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Document Created: 2018-02-01 14:48:39
Document Modified: 2018-02-01 14:48:39
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice.
DatesComments must be submitted on or before April 6, 2017.
ContactRequests for additional information or copies of the information collection should be made to Director, Records Management Division, 500 C Street SW., Washington, DC 20472-
FR Citation82 FR 12823 
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