82 FR 12904 - Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency

Federal Register Volume 82, Issue 43 (March 7, 2017)

Page Range		12904-12905
FR Document		2017-04394

The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a continuing information collection as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. The OCC is soliciting comment concerning the renewal of its information collection titled, ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.'' The OCC also is giving notice that it has sent the collection to OMB for review.

Federal Register, Volume 82 Issue 43 (Tuesday, March 7, 2017)

[Federal Register Volume 82, Number 43 (Tuesday, March 7, 2017)]
[Notices]
[Pages 12904-12905]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-04394]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Information Collection 
Renewal; Submission for OMB Review; Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection as required by the Paperwork Reduction Act of 
1995 (PRA).
    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number.
    The OCC is soliciting comment concerning the renewal of its 
information collection titled, ``Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery.'' The OCC also is 
giving notice that it has sent the collection to OMB for review.

DATES: Comments must be submitted on or before April 6, 2017.

ADDRESSES:  Because paper mail in the Washington, DC area and at the 
OCC is subject to delay, commenters are encouraged to submit comments 
by email, if possible. Comments may be sent to: Legislative and 
Regulatory Activities Division, Office of the Comptroller of the 
Currency, Attention: 1557-0248, 400 7th Street SW., Suite 3E-218, mail 
stop 9W-11, Washington, DC 20219. In addition, comments may be sent by 
fax to (571) 465-4326 or by electronic mail to [email protected]. 
You may personally inspect and photocopy comments at the OCC, 400 7th 
Street SW., Washington, DC 20219. For security reasons, the OCC 
requires that visitors make an appointment to inspect comments. You may 
do so by calling (202) 649-6700 or, for persons who are deaf or hard of 
hearing, TTY, (202) 649-5597. Upon arrival, visitors will be required 
to present valid government-issued photo identification and submit to 
security screening in order to inspect and photocopy comments.
    All comments received, including attachments and other supporting 
materials, are part of the public record and subject to public 
disclosure. Do not include any information in your comment or 
supporting materials that you consider confidential or inappropriate 
for public disclosure.
    Additionally, please send a copy of your comments by mail to: OCC 
Desk Officer, 1557-0248, U.S. Office of Management and Budget, 725 17th 
Street NW., #10235, Washington, DC 20503 or by email to 
[email protected].

FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance 
Officer, (202) 649-5490 or, for persons who are deaf or hard of 
hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities 
Division, Office of the Comptroller of the Currency, 400 7th Street 
SW., Washington, DC 20219.

SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), Federal 
agencies must obtain approval from OMB for each collection of 
information that they conduct or sponsor. The term ``collection of 
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and 
includes agency requests or requirements that members of the public 
submit reports, keep records, or provide information to a third party. 
The OCC requests that OMB extend approval of the following information 
collection.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control No.: 1557-0248.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Frequency of Response: On occasion.
    Burden Estimate:
    Number of Respondents: 3,000.
    Total Annual Burden: 2,350.
    Description: This generic information collection request (ICR) 
provides a means to solicit qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the Federal 
government's commitment to improving service delivery. Qualitative 
feedback is information that provides useful insights on perceptions 
and opinions but does not include statistical survey or quantitative 
results that can be attributed to the population of study. This 
qualitative feedback provides insights into customer or stakeholder 
perceptions, experiences, and expectations; provides an early warning 
of issues with service; and/or focuses attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. It also enables

[[Page 12905]]

ongoing, collaborative, and actionable communications between the OCC 
and its customers and stakeholders, while also utilizing feedback to 
improve program management.
    Soliciting feedback targets areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues related to service delivery. 
The responses are used to inform and plan efforts to improve or 
maintain the quality of service offered to the public. If the OCC does 
not collect this information, it will not have access to vital feedback 
from customers and stakeholders.
    Under this generic ICR, the OCC will submit a specific information 
collection for approval only if the collection meets the following 
conditions:
     It is voluntary;
     It imposes a low burden on respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and a low cost on both respondents and the 
Federal government;
     It is non-controversial and does not raise issues of 
concern to other Federal agencies;
     It is targeted to solicit opinions from respondents who 
have experience with the program or will have such experience in the 
near future;
     It includes personally identifiable information (PII) only 
to the extent necessary, and the OCC does not retain the PII; \1\
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    \1\ The OCC may retain PII only in limited circumstances, and if 
it does so, the OCC must comply with applicable requirements, 
restrictions, and prohibitions of the Privacy Act and other privacy 
and confidentiality laws that govern the collection, retention, use, 
and/or disclosure of such PII.
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     It gathers information intended to be used internally only 
for general service improvement and program management purposes and not 
intended for release outside of the OCC (if released, the OCC must 
indicate the qualitative nature of the information);
     It does not gather information to be used for the purpose 
of substantially informing influential policy decisions; and
     It gathers information that will yield qualitative 
information and will not be designed or expected to yield statistically 
reliable results or used to reach general conclusions about the 
population of study.
    Feedback collected provides useful information, but it does not 
yield data that can be attributed to the overall population. This type 
of generic clearance for qualitative information will not be used for 
quantitative information collections.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature.
    Comments: The OCC issued a notice for 60 days of comment on 
December 27, 2016, 81 FR 95301. No comments were received. Comments 
continue to be invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information has practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
information collection;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: March 1, 2017.
Karen Solomon,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2017-04394 Filed 3-6-17; 8:45 am]
 BILLING CODE 4810-33-P

12904 Federal Register / Vol. 82, No. 43 / Tuesday, March 7, 2017 / Notices

Julio Duval-Medina (NJ) DEPARTMENT OF THE TREASURY All comments received, including
Darlene R. Errichetto (MA) attachments and other supporting
Office of the Comptroller of the materials, are part of the public record
Michael D. Ezell (GA) Currency and subject to public disclosure. Do not
Thomas E. Fey (NY) include any information in your
Arthur Freeman, Jr. (FL) Agency Information Collection comment or supporting materials that
Activities: Information Collection you consider confidential or
Gregory L. Grieves (OH) Renewal; Submission for OMB Review; inappropriate for public disclosure.
Gregory S. Gustafson (TN) Generic Clearance for the Collection of Additionally, please send a copy of
Becky S. Hanley (NE) Qualitative Feedback on Agency your comments by mail to: OCC Desk
Frederick M. Harris (CA) Service Delivery Officer, 1557–0248, U.S. Office of
Brian W. Hinzman (SD) AGENCY: Office of the Comptroller of the Management and Budget, 725 17th
Currency (OCC), Treasury. Street NW., #10235, Washington, DC
Emory S. Hudson, Jr. (GA) 20503 or by email to oira_submission@
ACTION: Notice and request for
Paul E. Iacobacci (MA) omb.eop.gov.
comments.
David A. Kutcher (OH) FOR FURTHER INFORMATION CONTACT:
Tony M. Lawrence (NY) SUMMARY: The OCC, as part of its Shaquita Merritt, OCC Clearance
continuing effort to reduce paperwork Officer, (202) 649–5490 or, for persons
Ronald E. Lockridge (IN) and respondent burden, invites the who are deaf or hard of hearing, TTY,
Eileen E. Manning (WI) general public and other Federal (202) 649–5597, Legislative and
Warren G. Marlow, Jr. (IN) agencies to take this opportunity to Regulatory Activities Division, Office of
Edward S. Marshall (ME) comment on a continuing information the Comptroller of the Currency, 400 7th
collection as required by the Paperwork Street SW., Washington, DC 20219.
Arthur D. McFadden, Sr. (IA) Reduction Act of 1995 (PRA). SUPPLEMENTARY INFORMATION: Under the
Jeffrey S. Moyer (WA) In accordance with the requirements PRA (44 U.S.C. 3501–3520), Federal
Joseph M. Mraw (NJ) of the PRA, the OCC may not conduct agencies must obtain approval from
or sponsor, and the respondent is not OMB for each collection of information
Richard K. E. Nelson (VA)
required to respond to, an information that they conduct or sponsor. The term
Charles W. Norris (MA) collection unless it displays a currently ‘‘collection of information’’ is defined in
Kevin W. Pochopin (NY) valid Office of Management and Budget 44 U.S.C. 3502(3) and 5 CFR 1320.3(c)
Antonio S. Romao (MA) (OMB) control number. and includes agency requests or
The OCC is soliciting comment requirements that members of the public
Paul Ross, Jr. (GA) concerning the renewal of its
Matthew G. Russo, Jr (NJ) submit reports, keep records, or provide
information collection titled, ‘‘Generic information to a third party. The OCC
Cole J. Schoenneman (CA) Clearance for the Collection of requests that OMB extend approval of
Charles W. Scott, Jr. (MD) Qualitative Feedback on Agency Service the following information collection.
Delivery.’’ The OCC also is giving notice Title: Generic Clearance for the
Mickey J. Self (GA) that it has sent the collection to OMB for Collection of Qualitative Feedback on
Jeffrey E. Sobczak (WI) review. Agency Service Delivery.
Michael D. Strickland (IL) DATES: Comments must be submitted on OMB Control No.: 1557–0248.
Vince D. Venezia (PA) or before April 6, 2017. Type of Review: Regular.
Jared M. Wabeke (MI) ADDRESSES: Because paper mail in the Affected Public: Businesses or other
Washington, DC area and at the OCC is for-profit.
Marcus D. Wade (IL) subject to delay, commenters are Frequency of Response: On occasion.
Tanner R. Walsh (MN) encouraged to submit comments by Burden Estimate:
In accordance with 49 U.S.C. 31136(e) email, if possible. Comments may be Number of Respondents: 3,000.
and 31315 each exemption is valid for sent to: Legislative and Regulatory Total Annual Burden: 2,350.
two years unless revoked earlier by Activities Division, Office of the Description: This generic information
FMCSA. The exemption will be revoked Comptroller of the Currency, Attention: collection request (ICR) provides a
if the following occurs: (1) The person 1557–0248, 400 7th Street SW., Suite means to solicit qualitative customer
fails to comply with the terms and 3E–218, mail stop 9W–11, Washington, and stakeholder feedback in an efficient,
conditions of the exemption; (2) the DC 20219. In addition, comments may timely manner, in accordance with the
exemption has resulted in a lower level be sent by fax to (571) 465–4326 or by Federal government’s commitment to
of safety than was maintained before it electronic mail to prainfo@occ.treas.gov. improving service delivery. Qualitative
was granted; or (3) continuation of the You may personally inspect and feedback is information that provides
exemption would not be consistent with photocopy comments at the OCC, 400 useful insights on perceptions and
the goals and objectives of 49 U.S.C. 7th Street SW., Washington, DC 20219. opinions but does not include statistical
31136(e) and 31315. If the exemption is For security reasons, the OCC requires survey or quantitative results that can be
still effective at the end of the 2-year that visitors make an appointment to attributed to the population of study.
period, the person may apply to FMCSA inspect comments. You may do so by This qualitative feedback provides
calling (202) 649–6700 or, for persons insights into customer or stakeholder
sradovich on DSK3GMQ082PROD with NOTICES

for a renewal under procedures in effect
at that time. who are deaf or hard of hearing, TTY, perceptions, experiences, and
(202) 649–5597. Upon arrival, visitors expectations; provides an early warning
Issued on: February 27, 2017. will be required to present valid of issues with service; and/or focuses
Larry W. Minor, government-issued photo identification attention on areas where
Associate Administrator for Policy. and submit to security screening in communication, training, or changes in
[FR Doc. 2017–04389 Filed 3–6–17; 8:45 am] order to inspect and photocopy operations might improve delivery of
BILLING CODE 4910–EX–P comments. products or services. It also enables

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Federal Register / Vol. 82, No. 43 / Tuesday, March 7, 2017 / Notices 12905

ongoing, collaborative, and actionable will not be used for quantitative DATES: Written comments should be
communications between the OCC and information collections. received on or before May 8, 2017 to be
its customers and stakeholders, while As a general matter, information assured of consideration.
also utilizing feedback to improve collections will not result in any new ADDRESSES: Direct all written comments
program management. system of records containing privacy to Tuawana Pinkston, Internal Revenue
Soliciting feedback targets areas such information and will not ask questions Service, Room 6526, 1111 Constitution
as timeliness, appropriateness, accuracy of a sensitive nature. Avenue NW., Washington, DC 20224.
of information, courtesy, efficiency of Comments: The OCC issued a notice FOR FURTHER INFORMATION CONTACT:
service delivery, and resolution of for 60 days of comment on December Requests for additional information or
issues related to service delivery. The 27, 2016, 81 FR 95301. No comments copies of the regulations should be
responses are used to inform and plan were received. Comments continue to be directed to LaNita Van Dyke at Internal
efforts to improve or maintain the invited on: Revenue Service, Room 6526, 1111
quality of service offered to the public. (a) Whether the collection of Constitution Avenue NW., Washington,
If the OCC does not collect this information is necessary for the proper DC 20224, or through the internet at
information, it will not have access to performance of the functions of the Lanita.VanDyke@irs.gov.
vital feedback from customers and OCC, including whether the information SUPPLEMENTARY INFORMATION:
stakeholders. has practical utility;
Under this generic ICR, the OCC will Title: Carryover Allocations and Other
(b) The accuracy of the OCC’s Rules Relating to the Low-Income
submit a specific information collection estimate of the burden of the
for approval only if the collection meets Housing Credit.
information collection; OMB Number: 1545–1102.
the following conditions: (c) Ways to enhance the quality,
• It is voluntary; Regulation Project Number: TD 8520
utility, and clarity of the information to (Final), TD 9420 (Final).
• It imposes a low burden on
be collected; Abstract: The regulations provide the
respondents (based on considerations of
total burden hours, total number of (d) Ways to minimize the burden of Service the information it needs to
respondents, or burden-hours per the collection on respondents, including ensure that low-income housing tax
respondent) and a low cost on both through the use of automated collection credits are being properly allocated
respondents and the Federal techniques or other forms of information under section 42. This is accomplished
government; technology; and through the use of carryover allocation
• It is non-controversial and does not (e) Estimates of capital or start-up documents, election statements, and
raise issues of concern to other Federal costs and costs of operation, binding agreements executed between
agencies; maintenance, and purchase of services taxpayers (e.g. individuals, businesses,
• It is targeted to solicit opinions to provide information. etc.) and housing credit agencies.
from respondents who have experience Dated: March 1, 2017.
Current Actions: There is no change to
with the program or will have such this existing regulation.
Karen Solomon,
experience in the near future; Type of Review: Extension of a
Deputy Chief Counsel, Office of the currently approved collection.
• It includes personally identifiable Comptroller of the Currency.
information (PII) only to the extent Affected Public: Business or other for-
[FR Doc. 2017–04394 Filed 3–6–17; 8:45 am]
necessary, and the OCC does not retain profit organizations.
BILLING CODE 4810–33–P Estimated Number of Respondents:
the PII; 1
• It gathers information intended to 4,430.
be used internally only for general Estimated Time per Respondent: 1
DEPARTMENT OF THE TREASURY hour, 50 minutes.
service improvement and program
management purposes and not intended Internal Revenue Service Estimated Total Annual Burden
for release outside of the OCC (if Hours: 4,008.
released, the OCC must indicate the Proposed Collection; Comment The following paragraph applies to all
qualitative nature of the information); Request for Regulation Project of the collections of information covered
• It does not gather information to be by this notice:
used for the purpose of substantially AGENCY: Internal Revenue Service (IRS), An agency may not conduct or
informing influential policy decisions; Treasury. sponsor, and a person is not required to
and ACTION: Notice and request for respond to, a collection of information
• It gathers information that will comments. unless the collection of information
yield qualitative information and will displays a valid OMB control number.
not be designed or expected to yield SUMMARY: The Department of the Books or records relating to a collection
statistically reliable results or used to Treasury, as part of its continuing effort of information must be retained as long
reach general conclusions about the to reduce paperwork and respondent as their contents may become material
population of study. burden, invites the general public and in the administration of any internal
Feedback collected provides useful other Federal agencies to take this revenue law. Generally, tax returns and
information, but it does not yield data opportunity to comment on proposed tax return information are confidential,
that can be attributed to the overall and/or continuing information as required by 26 U.S.C. 6103.
population. This type of generic collections, as required by the Request for Comments: Comments
Paperwork Reduction Act of 1995. submitted in response to this notice will
sradovich on DSK3GMQ082PROD with NOTICES

clearance for qualitative information
Currently, the IRS is soliciting be summarized and/or included in the
1 The OCC may retain PII only in limited comments concerning carryover request for OMB approval. All
circumstances, and if it does so, the OCC must allocations and other rules relating to comments will become a matter of
comply with applicable requirements, restrictions, the low-income housing credit, and the public record. Comments are invited on:
and prohibitions of the Privacy Act and other
privacy and confidentiality laws that govern the
section 42 utility allowance regulations (a) Whether the collection of
collection, retention, use, and/or disclosure of such concerning the low-income housing tax information is necessary for the proper
PII. credit. performance of the functions of the

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Document Created: 2018-02-01 14:49:18
Document Modified: 2018-02-01 14:49:18

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Comments must be submitted on or before April 6, 2017.
Contact		Shaquita Merritt, OCC Clearance Officer, (202) 649-5490 or, for persons who are deaf or hard of hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW., Washington, DC 20219.
FR Citation		82 FR 12904

82 FR 12904 - Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF THE TREASURYOffice of the Comptroller of the Currency

Federal Register Volume 82, Issue 43 (March 7, 2017)

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency