82 FR 17835 - Division of Consumer and Business Education; Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

FEDERAL TRADE COMMISSION

Federal Register Volume 82, Issue 70 (April 13, 2017)

Page Range		17835-17837
FR Document		2017-07485

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the FTC is submitting a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to OMB for approval under the Paperwork Reduction Act.

Federal Register, Volume 82 Issue 70 (Thursday, April 13, 2017)

[Federal Register Volume 82, Number 70 (Thursday, April 13, 2017)]
[Notices]
[Pages 17835-17837]
From the Federal Register Online [www.thefederalregister.org]
[FR Doc No: 2017-07485]

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FEDERAL TRADE COMMISSION

Division of Consumer and Business Education; Agency Information
Collection Activities: Proposed Collection; Comment Request; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery

AGENCY: Federal Trade Commission (``FTC'' or ``Commission'').

ACTION: 30-Day notice of submission of information collection approval
from the Office of Management and Budget (``OMB'') and request for
comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, the FTC
is submitting a Generic Information Collection Request (Generic ICR):
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery'' to OMB for approval under the Paperwork
Reduction Act.

DATES: Comments must be submitted May 15, 2017.

ADDRESSES: Interested parties may file a comment online or on paper, by
following the instructions in the Request for Comment part of the
SUPPLEMENTARY INFORMATION section below. Write ``FTC Generic Clearance
ICR, Project No. P035201'' on your comment, and file your comment
online at https://ftcpublic.commentworks.com/ftc/genericclearance by
following the instructions on the web-based form. If you prefer to file
your comment on paper, mail your comment to the following address:
Federal Trade Commission, Office of the Secretary, 600 Pennsylvania
Avenue NW., Suite CC-5610 (Annex J), Washington, DC 20580, or deliver
your comment to the following address: Federal Trade Commission, Office
of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor,
Suite 5610 (Annex J), Washington, DC 20024.

FOR FURTHER INFORMATION CONTACT: To request additional information,
please contact Bridget Small at 202-326-3266.

SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate,

[[Page 17836]]

methods for assessing potential non-response bias, the protocols for
data collection, and any testing procedures that were or will be
undertaken prior fielding the study. Depending on the degree of
influence the results are likely to have, such collections may still be
eligible for submission for other generic mechanisms that are designed
to yield quantitative results.
The FTC received one responsive comment \1\ in reply to the 60-day
notice published in the Federal Register on January 30, 2017 (82 FR
8755). The commenter pointed to several issues that may arise when
conducting small group or focus group discussions. When it conducts
these groups, the FTC works with experienced professional moderators
who are familiar with, and prepared for, the potential hazards of small
group dynamics. The FTC is aware that small group discussions don't
necessarily reflect public opinion in general, but they can be
illuminating and help us understand specific people's experiences and
opinions. The FTC encourages these skilled moderators to engage group
members and help it learn others' perspectives. That way, the FTC can
adjust and improve service as needed.
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\1\ Douglas Waterman, University of Idaho. https://www.ftc.gov/policy/public-comments/initiative-694.
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Below are the FTC's projected average annual estimates for the next
three years:
Current Actions: New collection of information.
Type of Review: New collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 39.
Respondents: 2,680.\2\
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\2\ Projected activities: (1) Three customer satisfaction
surveys per year of 500 respondents each and one customer
satisfaction survey per year of 800 respondents each (surveys to get
feedback about major campaigns, publications, Web sites, branding
and other consumer and business education products to test their
appeal and effectiveness), .25 hours (i.e. 15 minutes) per response;
(2) Twenty focus groups per year, 10 respondents each (to test
education products and Web sites), 2 hours per response; and (3)
Fifteen usability sessions per year, 12 respondents per Web site (to
test the usability of FTC Web sites by inviting people to complete
common tasks on those sites), 1 hour per response. These estimates
reflect an increase from those the FTC published in the associated
prior Federal Register Notice of January 30, 2017. The current
projected estimates more accurately reflect the FTC's assessment of
potential needs to reach audiences in different ways.
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Frequency of Response: Once per request.
Annual Responses: 2,680.
Average Minutes per Response: 26 (rounded to nearest whole minute).
Burden Hours: 1,155.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid OMB control number. The control number for the existing
clearance (expiring April 30, 2017) is 3084-0159. The FTC seeks renewed
three-year clearance under this control number for the prospective
collection of information and the associated burden estimates.

Request for Comment

You can file a comment online or on paper. For the FTC to consider
your comment, we must receive it on or before May 15, 2017. Write ``FTC
Generic Clearance ICR, Project No. P035201'' on your comment. Your
comment--including your name and your state--will be placed on the
public record of this proceeding, including, to the extent practicable,
on the public Commission Web site, at https://www.ftc.gov/policy/public-comments. As a matter of discretion, the Commission tries to
remove individuals' home contact information from comments before
placing them on the Commission Web site.
Postal mail addressed to the Commission is subject to delay due to
heightened security screening. As a result, we encourage you to submit
your comments online, or to send them to the Commission by courier or
overnight service. To make sure that the Commission considers your
online comment, you must file it at https://ftcpublic.commentworks.com/ftc/genericclearancepra2 by following the instructions on the web-based
form. If this Notice appears at http://www.regulations.gov/#!home, you
also may file a comment through that Web site.
If you file your comment on paper, write ``FTC Generic Clearance
ICR, Project No. P035201'' on your comment and on the envelope, and
mail or deliver it to the following address: Federal Trade Commission,
Office of the Secretary, 600 Pennsylvania Avenue NW., Suite CC-5610
(Annex J), Washington, DC 20580, or deliver your comment to the
following address: Federal Trade Commission, Office of the Secretary,
Constitution Center, 400 7th Street SW., 5th Floor, Suite 5610 (Annex
J), Washington, DC 20024. If possible, submit your paper comment to the
Commission by courier or overnight service.
Comments on any proposed information collection requirements
subject to review under the PRA should additionally be submitted to
OMB. If sent by U.S. mail, they should be addressed to Office of
Information and Regulatory Affairs, Office of Management and Budget,
Attention: Desk Officer for the Federal Trade Commission, New Executive
Office Building, Docket Library, Room 10102, 725 17th Street NW.,
Washington, DC 20503. Comments sent to OMB by U.S. postal mail,
however, are subject to delays due to heightened security precautions.
Thus, comments instead should be sent by facsimile to (202) 395-5806.
The FTC Act and other laws the Commission administers permit the
collection of public comments to consider and use in this proceeding as
appropriate. All timely and responsive public comments, whether filed
in paper or electronic form, will be considered by the Commission, and
will be placed on the public record--including the publicly accessible
FTC Web site at www.ftc.gov--to the extent practicable. Any information
that you place in the following fields on this form--``Title,'' ``First
Name,'' ``Last Name,'' ``Organization Name,'' ``State,'' ``Postal
Code,'' ``Country,'' ``Comments,'' and ``Attachment''--will be publicly
available on the FTC Web site. Although filling out this comment form
is voluntary, the fields marked with an asterisk are required in order
for the FTC to fully consider your comment. Because your comment will
be placed on the publicly accessible FTC Web site at www.ftc.gov, you
are solely responsible for making sure that your comment does not
include any sensitive or confidential information. In particular, your
comment should not include any sensitive personal information, such as
your or anyone else's Social Security Number; date of birth; driver's
license number or other state identification number, or foreign country
equivalent; passport number; financial account number; or credit or
debit card number. You are also solely responsible for making sure that
your comment does not include any sensitive health information, such as
medical records or other individually identifiable health information.
In addition, your comment should not include any ``trade secret or any
commercial or financial information which . . . is privileged or
confidential''--as provided by Section 6(f) of the FTC Act, 15 U.S.C.
46(f), and FTC Rule 4.10(a)(2), 16 CFR 4.10(a)(2)--including in
particular competitively sensitive information such as costs, sales
statistics, inventories, formulas, patterns, devices, manufacturing
processes, or customer names.
Once your comment has been posted on the public FTC Web site--as
legally

[[Page 17837]]

required by FTC Rule 4.9(b)--we cannot redact or remove your comment
from the FTC Web site, unless you submit a confidentiality request that
meets the requirements for such treatment under FTC Rule 4.9(c), and
the General Counsel grants that request in accordance with the law and
the public interest. Comments containing material for which
confidential treatment is requested must be filed in paper form, must
be clearly labeled ``Confidential,'' and must comply with FTC Rule
4.9(c). In particular, the written request for confidential treatment
that accompanies the comment must include the factual and legal basis
for the request, and must identify the specific portions of the comment
to be withheld from the public record. See FTC Rule 4.9(c). As a matter
of discretion, the FTC makes every effort to remove home contact
information for individuals from the public comments it receives before
placing those comments on the FTC Web site. More information, including
other routine uses of comments permitted by the Privacy Act, may be
found at https://www.ftc.gov/site-information/privacy-policy.

David C. Shonka,
Principal Deputy General Counsel.
[FR Doc. 2017-07485 Filed 4-12-17; 8:45 am]
BILLING CODE 6750-01-P

Federal Register / Vol. 82, No. 70 / Thursday, April 13, 2017 / Notices 17835

identification number or foreign country appropriate. The Commission will at https://ftcpublic.commentworks.com/
equivalent, passport number, financial consider all timely and responsive ftc/genericclearance by following the
account number, or credit or debit card public comments that it receives on or instructions on the web-based form. If
number. You are also solely responsible before May 15, 2017. You can find more you prefer to file your comment on
for making sure that your comment does information, including routine uses paper, mail your comment to the
not include any sensitive health permitted by the Privacy Act, in the following address: Federal Trade
information, like medical records or Commission’s privacy policy, at http:// Commission, Office of the Secretary,
other individually identifiable health www.ftc.gov/ftc/privacy.shtm. 600 Pennsylvania Avenue NW., Suite
information. In addition, do not include Comments on the information CC–5610 (Annex J), Washington, DC
any ‘‘[t]rade secret or any commercial or collection requirements subject to 20580, or deliver your comment to the
financial information which is . . . review under the PRA should also be following address: Federal Trade
privileged or confidential,’’ as discussed submitted to OMB. If sent by U.S. mail, Commission, Office of the Secretary,
in Section 6(f) of the FTC Act, 15 U.S.C. address comments to: Office of Constitution Center, 400 7th Street SW.,
46(f), and FTC Rule 4.10(a)(2), 16 CFR Information and Regulatory Affairs, 5th Floor, Suite 5610 (Annex J),
4.10(a)(2). In particular, do not include Office of Management and Budget, Washington, DC 20024.
competitively sensitive information Attention: Desk Officer for the Federal FOR FURTHER INFORMATION CONTACT: To
such as costs, sales statistics, Trade Commission, New Executive request additional information, please
inventories, formulas, patterns, devices, Office Building, Docket Library, Room contact Bridget Small at 202–326–3266.
manufacturing processes, or customer 10102, 725 17th Street NW., SUPPLEMENTARY INFORMATION:
names. Washington, DC 20503. Comments sent
If you want the Commission to give Title: Generic Clearance for the
to OMB by U.S. postal mail, however, Collection of Qualitative Feedback on
your comment confidential treatment, are subject to delays due to heightened
you must file it in paper form, with a Agency Service Delivery
security precautions. Thus, comments Abstract: The information collection
request for confidential treatment, and instead should be sent by facsimile to
you are required to follow the procedure activity will garner qualitative customer
(202) 395–5167. and stakeholder feedback in an efficient,
explained in FTC Rule 4.9(c), 16 CFR
4.9(c). Your comment will be kept David C. Shonka, timely manner, in accordance with the
confidential only if the FTC General Acting General Counsel. Administration’s commitment to
Counsel grants your request in [FR Doc. 2017–07486 Filed 4–12–17; 8:45 am]
improving service delivery. By
accordance with the law and the public qualitative feedback we mean
BILLING CODE 6750–01–P
interest. information that provides useful
Postal mail addressed to the insights on perceptions and opinions,
Commission is subject to delay due to FEDERAL TRADE COMMISSION but are not statistical surveys that yield
heightened security screening. As a quantitative results that can be
result, we encourage you to submit your Division of Consumer and Business generalized to the population of study.
comment online, or to send it to the Education; Agency Information This feedback will provide insights into
Commission by courier or overnight Collection Activities: Proposed customer or stakeholder perceptions,
service. To make sure that the Collection; Comment Request; Generic experiences and expectations, provide
Commission considers your online Clearance for the Collection of an early warning of issues with service,
comment, you must file it at https:// Qualitative Feedback on Agency or focus attention on areas where
ftcpublic.commentworks.com/ftc/ Service Delivery communication, training or changes in
idsprpra2, by following the instructions operations might improve delivery of
AGENCY: Federal Trade Commission products or services. These collections
on the web-based form. If this Notice
(‘‘FTC’’ or ‘‘Commission’’). will allow for ongoing, collaborative and
appears at http://www.regulations.gov,
you also may file a comment through ACTION: 30-Day notice of submission of actionable communications between the
that Web site. information collection approval from Agency and its customers and
If you file your comment on paper, the Office of Management and Budget stakeholders. It will also allow feedback
write ‘‘Warranty Rules: Paperwork (‘‘OMB’’) and request for comments. to contribute directly to the
Comment, FTC File No. P044403’’ on improvement of program management.
SUMMARY: As part of a Federal Feedback collected under this generic
your comment and on the envelope, and
mail it to the following address: Federal Government-wide effort to streamline clearance will provide useful
Trade Commission, Office of the the process to seek feedback from the information, but it will not yield data
Secretary, Room H–113 (Annex J), 600 public on service delivery, the FTC is that can be generalized to the overall
Pennsylvania Avenue NW., Washington, submitting a Generic Information population. This type of generic
DC 20580, or deliver your comment to Collection Request (Generic ICR): clearance for qualitative information
the following address: Federal Trade ‘‘Generic Clearance for the Collection of will not be used for quantitative
Commission, Office of the Secretary, Qualitative Feedback on Agency Service information collections that are
Constitution Center, 400 7th Street SW., Delivery’’ to OMB for approval under designed to yield reliably actionable
5th Floor, Suite 5610 (Annex J), the Paperwork Reduction Act. results, such as monitoring trends over
Washington, DC 20024. If possible, DATES: Comments must be submitted time or documenting program
submit your paper comment to the May 15, 2017. performance. Such data uses require
asabaliauskas on DSK3SPTVN1PROD with NOTICES

Commission by courier or overnight ADDRESSES: Interested parties may file a more rigorous designs that address: The
service. comment online or on paper, by target population to which
Visit the Commission Web site at following the instructions in the generalizations will be made, the
http://www.ftc.gov to read this Notice. Request for Comment part of the sampling frame, the sample design
The FTC Act and other laws that the SUPPLEMENTARY INFORMATION section (including stratification and clustering),
Commission administers permit the below. Write ‘‘FTC Generic Clearance the precision requirements or power
collection of public comments to ICR, Project No. P035201’’ on your calculations that justify the proposed
consider and use in this proceeding as comment, and file your comment online sample size, the expected response rate,

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Federal Register / Vol. 82, No. 70 / Thursday, April 13, 2017 / Notices 17837

required by FTC Rule 4.9(b)—we cannot information, including the validity of (Funding Opportunity Announcement
redact or remove your comment from the methodology and assumptions used; No. CDC–RFA–TS17–1701), eligible
the FTC Web site, unless you submit a (c) Enhance the quality, utility, and applicants include federally recognized
confidentiality request that meets the clarity of the information to be American Indian/Alaska Native tribal
requirements for such treatment under collected; (d) Minimize the burden of governments; American Indian/Alaska
FTC Rule 4.9(c), and the General the collection of information on those native tribally designated organizations;
Counsel grants that request in who are to respond, including through political subdivisions of states (in
accordance with the law and the public the use of appropriate automated, consultation with states); and state and
interest. Comments containing material electronic, mechanical, or other local governments or their bona fide
for which confidential treatment is technological collection techniques or agents. ATSDR technical project officers
requested must be filed in paper form, other forms of information technology, (TPOs) will assist approximately 25
must be clearly labeled ‘‘Confidential,’’ e.g., permitting electronic submission of APPLETREE awardees to address site-
and must comply with FTC Rule 4.9(c). responses; and (e) Assess information specific issues involving human
In particular, the written request for collection costs. exposure to hazardous substances. Key
confidential treatment that accompanies To request additional information on capacities include identification of
the comment must include the factual the proposed project or to obtain a copy human exposure pathways at ATSDR
and legal basis for the request, and must of the information collection plan and sites, education of affected communities
identify the specific portions of the instruments, call (404) 639–7570 or and local health professionals about site
comment to be withheld from the public send an email to omb@cdc.gov. Direct contamination and potential health
record. See FTC Rule 4.9(c). As a matter written comments and/or suggestions effects; making appropriate
of discretion, the FTC makes every effort regarding the items contained in this recommendations to prevent exposure;
to remove home contact information for notice to the Attention: CDC Desk reviewing health outcome data to
individuals from the public comments it Officer, Office of Management and evaluate potential links between site
receives before placing those comments Budget, Washington, DC 20503 or by fax contaminants and community health;
on the FTC Web site. More information, to (202) 395–5806. Written comments and documenting the effects of
including other routine uses of should be received within 30 days of environmental remediation on health.
comments permitted by the Privacy Act, this notice. ATSDR will collect information
may be found at https://www.ftc.gov/ Proposed Project related to awardee activities, and the
site-information/privacy-policy. process and outcome performance
APPLETREE Performance Measures—
David C. Shonka, measures outlined by the cooperative
New—Agency for Toxic Substances and
Principal Deputy General Counsel. Disease Registry (ATSDR) agreement program. Information will be
used to monitor progress toward
[FR Doc. 2017–07485 Filed 4–12–17; 8:45 am]
Background and Brief Description program goals and objectives, and for
BILLING CODE 6750–01–P
The Agency for Toxic Substances and program quality improvement.
Disease Registry (ATSDR) serves the ATSDR Health Education Activity
public through responsive public health Tracking (HEAT) Form: For each
DEPARTMENT OF HEALTH AND environmental health assessment and
actions to promote healthy and safe
HUMAN SERVICES health education activity conducted at
environments and to prevent harmful
Agency for Toxic Substances and exposures in communities across the ATSDR sites, APPLETREE awardees
Disease Registry nation. ATSDR’s Partnership to Promote must quantitatively assess and report
Local Efforts to Reduce Environmental efforts to educate community members
[30Day-17–17IV] Exposure (APPLETREE) Program is about site recommendations and health
critical to ATSDR’s success in this risks using indicators to assess
Agency Forms Undergoing Paperwork community understanding of site
mission. The purpose of the program is
Reduction Act Review findings about health risks and
to: (1) Identify pathways of exposure to
The Agency for Toxic Substances and hazardous substances at hazardous community understanding of agency
Disease Registry (ATSDR) has submitted waste sites and releases; (2) identify, recommendations to reduce health risks.
the following information collection implement, and coordinate public This information will be entered in the
request to the Office of Management and health interventions to reduce ATSDR HEAT system for each activity
Budget (OMB) for review and approval exposures to hazardous substances at ATSDR sites. Based on past
in accordance with the Paperwork which occur at levels of health concern; experience, ATSDR assumes a
Reduction Act of 1995. The notice for and (3) provide training at the state level maximum of 925 activities will be
the proposed information collection is to promote and achieve the safe siting entered into the HEAT database each
published to obtain comments from the of child care facilities in the United year; therefore, each of the 25 awardees
public and affected agencies. States. The APPLETREE Program is also will enter an average of 37 activities into
Written comments and suggestions a mechanism which enhances ATSDR’s the HEAT database.
from the public and affected agencies communication with state, local, and ATSDR Technical Assistance (TA)
concerning the proposed collection of federal health and environmental Activity Form: Throughout the budget
information are encouraged. Your agencies. This program is authorized year, this form is used to record the
comments should address any of the under sections 104(i)(15) of the routine requests made of the awardees
asabaliauskas on DSK3SPTVN1PROD with NOTICES

following: (a) Evaluate whether the Comprehensive Environmental and their program responses. These
proposed collection of information is Response, Compensation, and Liability responses do not evaluate
necessary for the proper performance of Act (CERCLA) of 1980, as amended by environmental data and do not make
the functions of the agency, including the Superfund Amendments and health calls. They are not reviewed and
whether the information will have Reauthorization Act (SARA) of 1986 [42 cleared through ATSDR clearance
practical utility; (b) Evaluate the U.S.C. 9604(i)(15)]. processes but are monitored by ATSDR
accuracy of the agencies estimate of the Under the new three-year as part of the awardees’ performance.
burden of the proposed collection of APPLETREE cooperative agreement ATSDR anticipates each awardee will

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Document Created: 2017-04-13 01:08:46
Document Modified: 2017-04-13 01:08:46

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		30-Day notice of submission of information collection approval from the Office of Management and Budget (``OMB'') and request for comments.
Dates		Comments must be submitted May 15, 2017.
Contact		To request additional information, please contact Bridget Small at 202-326-3266.
FR Citation		82 FR 17835