82 FR 24398 - 60-Day Notice for Extension of Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

INTERNATIONAL TRADE COMMISSION

Federal Register Volume 82, Issue 101 (May 26, 2017)

The U.S. International Trade Commission, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on the ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act (PRA). This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection.

[Federal Register Volume 82, Number 101 (Friday, May 26, 2017)]
[Notices]
[Pages 24398-24400]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-10889]


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INTERNATIONAL TRADE COMMISSION


60-Day Notice for Extension of Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: United States International Trade Commission.

ACTION: Notice.

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SUMMARY: The U.S. International Trade Commission, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to take this opportunity to comment on the ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' for approval under the Paperwork Reduction Act (PRA). This 
collection was developed as part of a Federal Government-wide effort to 
streamline the process for seeking feedback from the public on service 
delivery. This notice announces our intent to submit this collection to 
OMB for approval and solicits comments on specific aspects for the 
proposed information collection.

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DATES: To ensure consideration, written comments must be submitted on 
or before July 31, 2017.

ADDRESSES: Direct all written comments to Jeremy Wise, Chief, 
Statistical and Data Services Division, Office of Analysis and Research 
Services, U.S. International Trade Commission, 500 E Street SW., 
Washington, DC 20436 (or via email at [email protected]).

SUPPLEMENTARY INFORMATION: In accordance with the provisions of the 
Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), the U.S. 
International Trade Commission (Commission) hereby gives notice that it 
plans to submit a request for extension of approval to the Office of 
Management and Budget for review and requests public comment on the 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery.''
    Copies of supporting documents may be obtained from Jeremy Wise 
([email protected] or 202-205-3190). Hearing-impaired individuals 
may obtain information on this matter by contacting the Commission's 
TDD terminal at 202-205-1810. General information concerning the 
Commission may also be obtained by accessing its Web site (https://www.usitc.gov). Persons with mobility impairments who will need special 
assistance in gaining access to the Commission should contact the 
Office of the Secretary at 202-205-2000.
    Comments submitted in response to this notice may be made available 
to the public. For this reason, please do not include in your comments 
information of a confidential nature, such as sensitive personal 
information or proprietary information. If you send an email comment, 
your email address will be automatically captured and included as part 
of the comment that is placed in the public docket and made available 
on the Internet. Please note that responses to this public comment 
request containing any routine notice about the confidentiality of the 
communication will be treated as public comments that may be made 
available to the public notwithstanding the inclusion of the routine 
notice.

Summary of Proposal

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner. By qualitative feedback we mean information 
that provides useful insights on perceptions and opinions, and not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
They will also contribute directly to the improvement of program 
management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
     Current Actions: Extension of approval for a collection of 
information.
     Type of Review: Extension.
     Affected Public: Businesses and Organizations.
     Average Expected Annual Number of Activities: 10.
     Average Number of Respondents per Activity: 60.
     Annual Responses: 600.
     Frequency of Response: Once per request.
     Average Minutes per Response: 40.
     Burden Hours: 400.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means

[[Page 24400]]

the total time, effort, or financial resources expended by persons to 
generate, maintain, retain, disclose or provide information to or for a 
Federal agency. This includes the time needed to review instructions; 
to develop, acquire, install, and utilize technology and systems for 
the purpose of collecting, validating and verifying information, 
processing and maintaining information, and disclosing and providing 
information; to train personnel and to be able to respond to a 
collection of information, to search data sources, to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information.

    By order of the Commission.

    Dated: May 23, 2017.
Katherine M. Hiner,
Supervisory Attorney.
[FR Doc. 2017-10889 Filed 5-25-17; 8:45 am]
BILLING CODE 7020-02-P