82 FR 25496 - Agency Information Collection Activities: Requests for Comments; Clearance of Renewed Approval of Information Collection: Safety, Awareness, Feedback, and Evaluation (SAFE) Program

DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration

Federal Register Volume 82, Issue 104 (June 1, 2017)

In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew a previously approved information collection. Executive Order 12862 Setting Customer Service Standards, and most recently updated in Executive Order 13571, requires the Federal Government to provide the ``highest quality service possible to the American people.'' Under the order, the ``standard of quality for services provided to the public shall be: Customer service equal to the best in business.'' The FAA Flight Standards Service designed the SAFE Program to continuously promote and improve overall aviation safety.

[Federal Register Volume 82, Number 104 (Thursday, June 1, 2017)]
[Notices]
[Page 25496]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-11376]



[[Page 25496]]

=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration


Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Safety, 
Awareness, Feedback, and Evaluation (SAFE) Program

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew a previously approved 
information collection. Executive Order 12862 Setting Customer Service 
Standards, and most recently updated in Executive Order 13571, requires 
the Federal Government to provide the ``highest quality service 
possible to the American people.'' Under the order, the ``standard of 
quality for services provided to the public shall be: Customer service 
equal to the best in business.'' The FAA Flight Standards Service 
designed the SAFE Program to continuously promote and improve overall 
aviation safety.

DATES: Written comments should be submitted by July 3, 2017.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the Desk Officer, Department of 
Transportation/FAA, and sent via electronic mail to 
[email protected], or faxed to (202) 395-6974, or mailed to 
the Office of Information and Regulatory Affairs, Office of Management 
and Budget, Docket Library, Room 10102, 725 17th Street NW., 
Washington, DC 20503.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.

FOR FURTHER INFORMATION CONTACT: Ronda Thompson by email at: 
[email protected].

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2120-0759.
    Title: Safety, Awareness, Feedback, and Evaluation (SAFE) Program.
    Form Numbers: None.
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on March 14, 2017 (82 FR 13707). In response to Executive 
Order 12862, and most recently updated in Executive Order 13571, the 
FAA Flight Standards Service designed the SAFE Program to continuously 
promote and improve overall aviation safety. The program goals are 
accomplished by periodically surveying stakeholder groups to measure 
the effectiveness of FAA regulatory processes and products and collect 
feedback on the quality of provided services. The survey outcomes form 
the basis of program improvements to ensure stakeholders are 
effectively served. The outcomes and planned improvements are shared 
with stakeholder groups.
    Respondents: Approximately 1590 respondents annually.
    Frequency: Information is collected on occasion.
    Estimated Average Burden per Response: 20 minutes.
    Estimated Total Annual Burden: 531 hours.

    Issued in Washington, DC, on May 24, 2017.
Ronda L Thompson,
FAA Information Collection Clearance Officer, Performance, Policy & 
Records Management Branch, ASP-110.
[FR Doc. 2017-11376 Filed 5-31-17; 8:45 am]
 BILLING CODE 4910-13-P