82 FR 27080 - Agency Information Collection Activities; Submission for OMB Review; Comment Request; A Study of Customer Satisfaction With Five Office of Disability Employment Policy (ODEP) Technical Assistance (TA) Centers
DEPARTMENT OF LABOR
Office of the Secretary Federal Register Volume 82, Issue 112 (June 13, 2017)
Office of the Secretary
Federal Register Volume 82, Issue 112 (June 13, 2017)
| Page Range | 27080-27081 | |
| FR Document | 2017-12232 |
[Federal Register Volume 82, Number 112 (Tuesday, June 13, 2017)] [Notices] [Pages 27080-27081] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2017-12232] ----------------------------------------------------------------------- DEPARTMENT OF LABOR Office of the Secretary Agency Information Collection Activities; Submission for OMB Review; Comment Request; A Study of Customer Satisfaction With Five Office of Disability Employment Policy (ODEP) Technical Assistance (TA) Centers AGENCY: Office of the Assistant Secretary for Policy, Chief Evaluation Office, Department of Labor. ACTION: Notice. ----------------------------------------------------------------------- SUMMARY: The Department of Labor (DOL), as part of its continuing effort to reduce paperwork and respondent burden, conducts a preclearance consultation program to provide the general public and Federal agencies with an opportunity to comment on proposed and/or continuing collections of information in accordance with the Paperwork Reduction Act (PRA) of 1995 (PRA95) [44 U.S.C. 3506(c)(2)(A)]. This program helps to ensure that requested data can be provided in the desired format, reporting burden (time and financial resources) is minimized, collection instruments are clearly understood, and the impact of collection requirements on respondents is properly assessed. Currently, the Department of Labor is soliciting comments concerning the collection of data for a study of customer satisfaction with five Office of Disability Employment Policy (ODEP) Technical Assistance (TA) Centers. A copy of the proposed Information Request (ICR) can be obtained by contacting the office listed in the addressee section of this notice. DATES: Written comments must be submitted to the office listed in the addresses section below on or before August 14, 2017. ADDRESSES: You may submit comments by either one of the following methods: Email: [email protected]; Mail or Courier: Cherise Hunter, Chief Evaluation Office, U.S. Department of Labor, Room S-1303, 200 Constitution Avenue NW., Washington, DC 20210. Instructions: Please submit one copy of your comments by only one method. All submissions received must include the agency name and OMB Control Number identified above for this information collection. Because we continue to experience delays in receiving mail in the Washington, DC area, commenters are strongly encouraged to transmit their comments electronically via email or to submit them by mail early. Comments, including any personal information provided, become a matter of public record. They will also be summarized and/or included in the request for OMB approval of the information collection request. FOR FURTHER INFORMATION CONTACT: Cherise Hunter by email at [email protected]. SUPPLEMENTARY INFORMATION: I. Background. The Chief Evaluation Office (CEO) of the U.S. Department of Labor in partnership with the Office of Disability Employment Policy (ODEP) seeks to examine customer satisfaction with ODEP TA Centers. ODEP established five TA Centers to serve a diverse set of purposes, functions, and [[Page 27081]] customers. Operating with grants funded by ODEP, these Centers assist employers, federal agencies, state governments, non-profits, individuals with disabilities, and others with technical assistance and policy development concerning the integration of people with disabilities into employment. The overarching goals of the study are to determine the extent to which customers are satisfied with the TA provided by the Centers and to document the processes and methods used by the TA Centers to encourage the adoption and implementation of ODEP's policies and practices by targeted and untargeted customers. This study will answer research questions regarding how the TA Centers operate, the quality and utility of the services they provide, and the degree to which Center programs and services have led to the adoption and implementation of ODEP-recommended policies and practices, as perceived by customers. This Federal Register Notice provides the opportunity to comment on the four proposed data collection instruments that will be used in the study: * The Pulse Survey. Customers with an available email address will receive an email invitation to complete a brief web survey approximately 48 hours following contact with a TA Center. This questionnaire will collect information on the customer's level of satisfaction with Center staff, the usefulness of the information obtained, their overall satisfaction with the interaction, and the likelihood they would recommend the Center to others. * The In-Depth Survey. Frequent customers and customers who have ongoing relationships with the Centers will be contacted annually and invited to complete a more in-depth web survey to assess their overall satisfaction with the Centers. In addition to assessing satisfaction with Center staff, the Centers overall, and the utility of information obtained, the In-Depth Survey will delve into the utility of network and collaborative activities, the extent to which the TA was applied or implemented, and whether or not the customer adopted new policies or practices. * Qualitative Interviews with Customers. Qualitative interviews will be conducted annually with a small sample of three types of customers--employers, government agencies, and community-based organizations--to assess the utility and implementation of TA and policy dissemination within specific settings of different organizations. * Qualitative Interviews with Center Staff. Annual qualitative interviews with Center staff will collect information on their perspective on adoption and implementation of ODEP-recommended policies and practices. II. Desired Focus of Comments. Currently, the Department of Labor is soliciting comments concerning the above data collection for a study of customer satisfaction with the five ODEP TA Centers. DOL is particularly interested in comments that:Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; Evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; Enhance the quality, utility, and clarity of the information to be collected; and Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submissions of responses. III. Current Actions. At this time, the Department of Labor is requesting clearance for data collection to assess customer satisfaction with five ODEP TA Centers via surveys with Center customers and qualitative interviews with Center customers and staff. Type of Review: New information collection request. OMB Control Number: XXXX-0NEW. Estimated Total Burden Hours ---------------------------------------------------------------------------------------------------------------- Number of Average burden Data collection activity Total number responses per Total annual hours per Total annual of respondents respondent responses response burden hours ---------------------------------------------------------------------------------------------------------------- Pulse Survey.................... 33,900 1 11,300 .083 937.90 In-Depth Survey................. 9,855 1 3,285 .250 821.25 Qualitative Interviews with 72 1 24 1.000 24.00 Customers...................... Qualitative Interviews with 30 1 10 1.000 10.00 Center staff................... ------------------------------------------------------------------------------- Total....................... 43,857 .............. 14,619 .............. 1793.15 ---------------------------------------------------------------------------------------------------------------- Affected Public: Customers and staff of the five ODEP TA Centers: The Employer Resource Network (EARN); the National Collaborative on Workforce and Disability for Youth (NCWD/Y); the Job Accommodation Network (JAN); the Partnership on Employment and Accessible Technology (PEAT); and the National Center on Leadership for the Employment and Economic Advancement of People with Disabilities (LEAD). Form(s): Pulse Survey, In-Depth Survey, Qualitative Interview Discussion Guides. Total Respondents: 43,857. Annual Frequency: One time. Comments submitted in response to this request will be summarized and/or included in the request for Office of Management and Budget approval of the information collection request; they will also become a matter of public record. Dated: June 7, 2017. Molly Irwin, Chief Evaluation Officer, U.S. Department of Labor. [FR Doc. 2017-12232 Filed 6-12-17; 8:45 am] BILLING CODE 4510-HX-P
![27080 Federal Register / Vol. 82, No. 112 / Tuesday, June 13, 2017 / Notices
Commenters are encouraged, but not Register. In order to help ensure reduce paperwork and respondent
required, to send a courtesy copy of any appropriate consideration, comments burden, conducts a preclearance
comments by mail or courier to the U.S. should mention OMB Control Number consultation program to provide the
Department of Labor—OASAM, Office 1235–0005. The OMB is particularly general public and Federal agencies
of the Chief Information Officer, Attn: interested in comments that: with an opportunity to comment on
Departmental Information Compliance • Evaluate whether the proposed proposed and/or continuing collections
Management Program, Room N1301, collection of information is necessary of information in accordance with the
200 Constitution Avenue NW., for the proper performance of the Paperwork Reduction Act (PRA) of 1995
Washington, DC 20210; or by email: functions of the agency, including (PRA95) [44 U.S.C. 3506(c)(2)(A)]. This
DOL_PRA_PUBLIC@dol.gov. whether the information will have program helps to ensure that requested
FOR FURTHER INFORMATION CONTACT: practical utility; data can be provided in the desired
Michel Smyth by telephone at 202–693– • Evaluate the accuracy of the format, reporting burden (time and
4129, TTY 202–693–8064, (these are not agency’s estimate of the burden of the financial resources) is minimized,
toll-free numbers) or by email at DOL_ proposed collection of information, collection instruments are clearly
PRA_PUBLIC@dol.gov. including the validity of the understood, and the impact of collection
methodology and assumptions used; requirements on respondents is properly
SUPPLEMENTARY INFORMATION: This ICR • Enhance the quality, utility, and assessed.
seeks to extend PRA authority for the clarity of the information to be Currently, the Department of Labor is
Application of the Employee Polygraph collected; and soliciting comments concerning the
Protection Act (EPPA) information • Minimize the burden of the collection of data for a study of
collection. These third-party collection of information on those who customer satisfaction with five Office of
notifications and recordkeeping are to respond, including through the Disability Employment Policy (ODEP)
requirements help ensure polygraph use of appropriate automated, Technical Assistance (TA) Centers. A
examinees receive the protections and electronic, mechanical, or other copy of the proposed Information
rights provided by the EPPA. EPPA technological collection techniques or Request (ICR) can be obtained by
sections 5 and 7 through 9 authorize other forms of information technology, contacting the office listed in the
this information collection. See 29 e.g., permitting electronic submission of addressee section of this notice.
U.S.C. 2004, 2006–2008. responses. DATES: Written comments must be
This information collection is subject Agency: DOL–WHD. submitted to the office listed in the
to the PRA. A Federal agency generally Title of Collection: Application of the
addresses section below on or before
cannot conduct or sponsor a collection Employee Polygraph Protection Act.
OMB Control Number: 1235–0005. August 14, 2017.
of information, and the public is
generally not required to respond to an Affected Public: Private Sector— ADDRESSES: You may submit comments
information collection, unless it is business or other for-profits, farms, and by either one of the following methods:
approved by the OMB under the PRA not-for-profit institutions. Email: ChiefEvaluationOffice@dol.gov;
and displays a currently valid OMB Total Estimated Number of Mail or Courier: Cherise Hunter, Chief
Control Number. In addition, Respondents: 85,200. Evaluation Office, U.S. Department of
notwithstanding any other provisions of Total Estimated Number of Labor, Room S–1303, 200 Constitution
law, no person shall generally be subject Responses: 757,400. Avenue NW., Washington, DC 20210.
to penalty for failing to comply with a Total Estimated Annual Time Burden: Instructions: Please submit one copy
68,739 hours. of your comments by only one method.
collection of information that does not
Total Estimated Annual Other Costs All submissions received must include
display a valid Control Number. See 5
Burden: $0. the agency name and OMB Control
CFR 1320.5(a) and 1320.6. The DOL
obtains OMB approval for this Authority: 44 U.S.C. 3507(a)(1)(D). Number identified above for this
information collection under Control information collection. Because we
Dated: June 7, 2017.
Number 1235–0005. continue to experience delays in
Michel Smyth,
OMB authorization for an ICR cannot receiving mail in the Washington, DC
Departmental Clearance Officer. area, commenters are strongly
be for more than three (3) years without [FR Doc. 2017–12230 Filed 6–12–17; 8:45 am]
renewal, and the current approval for encouraged to transmit their comments
this collection is scheduled to expire on
BILLING CODE 4510–27–P electronically via email or to submit
October 31, 2017. The DOL seeks to them by mail early. Comments,
extend PRA authorization for this including any personal information
DEPARTMENT OF LABOR provided, become a matter of public
information collection for three (3) more
years, without any change to existing Office of the Secretary record. They will also be summarized
requirements. The DOL notes that and/or included in the request for OMB
existing information collection Agency Information Collection approval of the information collection
requirements submitted to the OMB Activities; Submission for OMB request.
receive a month-to-month extension Review; Comment Request; A Study of FOR FURTHER INFORMATION CONTACT:
while they undergo review. For Customer Satisfaction With Five Office Cherise Hunter by email at
additional substantive information of Disability Employment Policy ChiefEvaluationOffice@dol.gov.
about this ICR, see the related notice (ODEP) Technical Assistance (TA) SUPPLEMENTARY INFORMATION:
published in the Federal Register on Centers I. Background. The Chief Evaluation
nlaroche on DSK30NT082PROD with NOTICES
December 19, 2016 (81 FR 91956). AGENCY: Office of the Assistant Office (CEO) of the U.S. Department of
Interested parties are encouraged to Secretary for Policy, Chief Evaluation Labor in partnership with the Office of
send comments to the OMB, Office of Office, Department of Labor. Disability Employment Policy (ODEP)
Information and Regulatory Affairs at ACTION: Notice. seeks to examine customer satisfaction
the address shown in the ADDRESSES with ODEP TA Centers. ODEP
section within thirty (30) days of SUMMARY: The Department of Labor established five TA Centers to serve a
publication of this notice in the Federal (DOL), as part of its continuing effort to diverse set of purposes, functions, and
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![Federal Register / Vol. 82, No. 112 / Tuesday, June 13, 2017 / Notices 27081
customers. Operating with grants their overall satisfaction with the above data collection for a study of
funded by ODEP, these Centers assist interaction, and the likelihood they customer satisfaction with the five
employers, federal agencies, state would recommend the Center to others. ODEP TA Centers. DOL is particularly
governments, non-profits, individuals * The In-Depth Survey. Frequent interested in comments that:
with disabilities, and others with customers and customers who have • Evaluate whether the proposed
technical assistance and policy ongoing relationships with the Centers collection of information is necessary
development concerning the integration will be contacted annually and invited for the proper performance of the
of people with disabilities into to complete a more in-depth web survey functions of the agency, including
employment. The overarching goals of to assess their overall satisfaction with whether the information will have
the study are to determine the extent to the Centers. In addition to assessing practical utility;
which customers are satisfied with the satisfaction with Center staff, the • Evaluate the accuracy of the
TA provided by the Centers and to Centers overall, and the utility of agency’s estimate of the burden of the
document the processes and methods information obtained, the In-Depth proposed collection of information,
used by the TA Centers to encourage the Survey will delve into the utility of including the validity of the
adoption and implementation of ODEP’s network and collaborative activities, the methodology and assumptions used;
policies and practices by targeted and extent to which the TA was applied or • Enhance the quality, utility, and
untargeted customers. This study will implemented, and whether or not the clarity of the information to be
answer research questions regarding customer adopted new policies or collected; and
how the TA Centers operate, the quality practices.
and utility of the services they provide, * Qualitative Interviews with • Minimize the burden of the
and the degree to which Center Customers. Qualitative interviews will collection of information on those who
programs and services have led to the be conducted annually with a small are to respond, including through the
adoption and implementation of ODEP- sample of three types of customers— use of appropriate automated,
recommended policies and practices, as employers, government agencies, and electronic, mechanical, or other
perceived by customers. This Federal community-based organizations—to technological collection techniques or
Register Notice provides the assess the utility and implementation of other forms of information technology,
opportunity to comment on the four TA and policy dissemination within e.g., permitting electronic submissions
proposed data collection instruments specific settings of different of responses.
that will be used in the study: organizations. III. Current Actions. At this time, the
* The Pulse Survey. Customers with * Qualitative Interviews with Center Department of Labor is requesting
an available email address will receive Staff. Annual qualitative interviews clearance for data collection to assess
an email invitation to complete a brief with Center staff will collect customer satisfaction with five ODEP
web survey approximately 48 hours information on their perspective on TA Centers via surveys with Center
following contact with a TA Center. adoption and implementation of ODEP- customers and qualitative interviews
This questionnaire will collect recommended policies and practices. with Center customers and staff.
information on the customer’s level of II. Desired Focus of Comments. Type of Review: New information
satisfaction with Center staff, the Currently, the Department of Labor is collection request.
usefulness of the information obtained, soliciting comments concerning the OMB Control Number: XXXX–0NEW.
ESTIMATED TOTAL BURDEN HOURS
Total Number of Average
Total annual Total annual
Data collection activity number of responses per burden hours
responses burden hours
respondents respondent per response
Pulse Survey ........................................................................ 33,900 1 11,300 .083 937.90
In-Depth Survey ................................................................... 9,855 1 3,285 .250 821.25
Qualitative Interviews with Customers ................................. 72 1 24 1.000 24.00
Qualitative Interviews with Center staff ............................... 30 1 10 1.000 10.00
Total .............................................................................. 43,857 ........................ 14,619 ........................ 1793.15
Affected Public: Customers and staff Comments submitted in response to DEPARTMENT OF LABOR
of the five ODEP TA Centers: The this request will be summarized and/or
Employer Resource Network (EARN); included in the request for Office of Wage and Hour Division
the National Collaborative on Workforce Management and Budget approval of the
and Disability for Youth (NCWD/Y); the Agency Information Collection
information collection request; they will
Job Accommodation Network (JAN); the Activities; Announcement of OMB
also become a matter of public record.
Partnership on Employment and Approvals
Accessible Technology (PEAT); and the Dated: June 7, 2017.
Molly Irwin, AGENCY:Wage and Hour Division,
National Center on Leadership for the
Department of Labor.
Employment and Economic Chief Evaluation Officer, U.S. Department of
nlaroche on DSK30NT082PROD with NOTICES
Advancement of People with Labor. ACTION: Notice.
Disabilities (LEAD). [FR Doc. 2017–12232 Filed 6–12–17; 8:45 am]
Form(s): Pulse Survey, In-Depth BILLING CODE 4510–HX–P
SUMMARY: The Department of Labor,
Survey, Qualitative Interview Wage and Hour Division announces that
Discussion Guides. the Office of Management and Budget
Total Respondents: 43,857. (OMB) has approved certain collections
Annual Frequency: One time. of information listed in the
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Document Created: 2017-06-13 00:22:10
Document Modified: 2017-06-13 00:22:10
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice. | |
| Dates | Written comments must be submitted to the office listed in the | |
| Contact | Cherise Hunter by email at [email protected] | |
| FR Citation | 82 FR 27080 |
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