82 FR 28363 - Proposed Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

PENSION BENEFIT GUARANTY CORPORATION

Federal Register Volume 82, Issue 118 (June 21, 2017)

Page Range		28363-28364
FR Document		2017-12924

The Pension Benefit Guaranty Corporation (PBGC) intends to request that the Office of Management and Budget (OMB) extend approval, under the Paperwork Reduction Act, of the collection of information on qualitative feedback on PBGC's service delivery (OMB Control Number 1212-0066; expires August 31, 2017). This notice informs the public of PBGC's intent and solicits comments on the proposed information collection. This collection of information was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery.

Federal Register, Volume 82 Issue 118 (Wednesday, June 21, 2017)

[Federal Register Volume 82, Number 118 (Wednesday, June 21, 2017)]
[Notices]
[Pages 28363-28364]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-12924]


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PENSION BENEFIT GUARANTY CORPORATION


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of intent to request extension of OMB approval without 
change.

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SUMMARY: The Pension Benefit Guaranty Corporation (PBGC) intends to 
request that the Office of Management and Budget (OMB) extend approval, 
under the Paperwork Reduction Act, of the collection of information on 
qualitative feedback on PBGC's service delivery (OMB Control Number 
1212-0066; expires August 31, 2017). This notice informs the public of 
PBGC's intent and solicits comments on the proposed information 
collection. This collection of information was developed as part of a 
Federal Government-wide effort to streamline the process for seeking 
feedback from the public on service delivery.

DATES: Comments should be submitted by August 21, 2017.

ADDRESSES: Comments may be submitted by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the Web site instructions for submitting comments.
     Email: paperwork.comments@pbgc.gov.
     Mail or Hand Delivery: Regulatory Affairs Group, Office of 
the General Counsel, Pension Benefit Guaranty Corporation, 1200 K 
Street NW., Washington, DC 20005-4026.
    Comments received, including personal information provided, will be 
posted to www.pbgc.gov.
    Copies of this collection of information may be obtained without 
charge by writing to the Disclosure Division of the Office of the 
General Counsel at the above address or calling 202-326-4040 during 
normal business hours. (TTY and TDD users may call the Federal relay 
service toll-free at 1-800-877-8339 and ask to be connected to 202-326-
4040.)

FOR FURTHER INFORMATION CONTACT: Jo Amato Burns 
(burns.jo.amato@pbgc.gov), Regulatory Affairs Group, Office of the 
General Counsel, Pension Benefit Guaranty Corporation, 1200 K Street 
NW., Washington, DC 20005-4026, 202-326-4400, ext. 3072, or Deborah C. 
Murphy (murphy.deborah@pbgc.gov), Assistant General Counsel, same 
address and phone number, ext. 3451. TTY and TDD users may call the 
Federal relay service toll-free at 800-877-8339 and ask to be connected 
to 202-326-4400.

SUPPLEMENTARY INFORMATION: The information collection activity will 
gather qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with PBGC's commitment to improving 
service delivery. Qualitative feedback means information that provides 
useful insights on perceptions and opinions, but the information 
requests are not statistical surveys that yield quantitative results 
generalizable to the population of interest. This feedback provides 
insights into customer or stakeholder perceptions, experiences and 
expectations, provides early warnings of issues with service, and 
focuses attention on areas where changes in PBGC's communication with 
the public, in training of staff, or in operations might improve the 
delivery of products or services. These collections will allow for 
ongoing, collaborative and actionable communications between PBGC and 
its customers and stakeholders. These collections also allow feedback 
to contribute directly to the improvement of program management.
    The solicitation of feedback targets areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information were not collected,

[[Page 28364]]

vital feedback from customers and stakeholders on PBGC's services would 
be unavailable.
    PBGC only submits a collection for approval under this generic 
clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of interest.
    As noted, feedback collected under this generic clearance does not 
produce results generalizable to the population of interest. This type 
of generic clearance for qualitative information will not be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Collections with such objectives 
require more rigorous designs that address: The target population to 
which generalizations will be made, the sampling frame, the sample 
design (including stratification and clustering), the precision 
requirements or power calculations that justify the proposed sample 
size, the expected response rate, methods for assessing potential non-
response bias, the protocols for data collection, and any testing 
procedures that were or will be undertaken prior to fielding the study.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Annually, over the next three years, PBGC estimates that it will 
conduct three activities involving about 1,630 respondents, each of 
whom will provide one response. The number of respondents will vary by 
activity: 40 for usability testing, 90 for focus groups (nine groups of 
ten respondents), and 1,500 for customer satisfaction surveys.
    PBGC estimates the annual burden of this collection of information 
as 635 hours: 2 hours per response for usability testing (total 80 
hours); 2 hours per response for focus groups (total 180 hours); and 15 
minutes per response for customer satisfaction surveys (total 375 
hours).
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.
    PBGC is soliciting public comments to--
     Evaluate whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the collection of information, including the validity of the 
methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

    Issued in Washington, DC.
Deborah Chase Murphy,
Assistant General Counsel for Regulatory Affairs, Pension Benefit 
Guaranty Corporation.
[FR Doc. 2017-12924 Filed 6-20-17; 8:45 am]
BILLING CODE 7709-02-P

Federal Register / Vol. 82, No. 118 / Wednesday, June 21, 2017 / Notices 28363

If you are requesting or aggregating properly perform its functions? Does the Corporation, 1200 K Street NW.,
comments from other persons for information have practical utility? Washington, DC 20005–4026.
submission to the NRC, then you should 2. Is the estimate of the burden of the Comments received, including
inform those persons not to include information collection accurate? personal information provided, will be
identifying or contact information that 3. Is there a way to enhance the posted to www.pbgc.gov.
they do not want to be publicly quality, utility, and clarity of the Copies of this collection of
disclosed in their comment submission. information to be collected? information may be obtained without
Your request should state that the NRC 4. How can the burden of the charge by writing to the Disclosure
does not routinely edit comment information collection on respondents Division of the Office of the General
submissions to remove such information be minimized, including the use of Counsel at the above address or calling
before making the comment automated collection techniques or 202–326–4040 during normal business
submissions available to the public or other forms of information technology? hours. (TTY and TDD users may call the
entering the comment into ADAMS. Dated at Rockville, Maryland, this 15th day Federal relay service toll-free at 1–800–
II. Background of June 2017. 877–8339 and ask to be connected to
For the Nuclear Regulatory Commission. 202–326–4040.)
In accordance with the Paperwork FOR FURTHER INFORMATION CONTACT: Jo
Reduction Act of 1995 (44 U.S.C. David Cullison,
NRC Clearance Officer, Office of the Chief Amato Burns (burns.jo.amato@
Chapter 35), the NRC is requesting pbgc.gov), Regulatory Affairs Group,
public comment on its intention to Information Officer.
[FR Doc. 2017–12916 Filed 6–20–17; 8:45 am] Office of the General Counsel, Pension
request the OMB’s approval for the Benefit Guaranty Corporation, 1200 K
information collection summarized BILLING CODE 7590–01–P
Street NW., Washington, DC 20005–
below.
4026, 202–326–4400, ext. 3072, or
1. The title of the information
Deborah C. Murphy (murphy.deborah@
collection: Grant and Cooperative PENSION BENEFIT GUARANTY
Agreement Provisions. pbgc.gov), Assistant General Counsel,
CORPORATION
2. OMB approval number: 3150–0107. same address and phone number, ext.
3. Type of submission: Extension. Proposed Submission of Information 3451. TTY and TDD users may call the
4. The form number, if applicable: Collection for OMB Review; Comment Federal relay service toll-free at 800–
Not applicable. Request; Generic Clearance for the 877–8339 and ask to be connected to
5. How often the collection is required Collection of Qualitative Feedback on 202–326–4400.
or requested: Technical Performance Agency Service Delivery SUPPLEMENTARY INFORMATION: The
reports are required every 6 months; information collection activity will
other information is submitted on AGENCY: Pension Benefit Guaranty gather qualitative customer and
occasion as needed. Corporation. stakeholder feedback in an efficient,
6. Who will be required or asked to ACTION: Notice of intent to request timely manner, in accordance with
respond: Grant and Cooperative extension of OMB approval without PBGC’s commitment to improving
Agreement recipients. change. service delivery. Qualitative feedback
7. The estimated number of annual means information that provides useful
responses: 548 (370 responses plus 178 SUMMARY: The Pension Benefit Guaranty
insights on perceptions and opinions,
record keepers). Corporation (PBGC) intends to request
but the information requests are not
8. The estimated number of annual that the Office of Management and
statistical surveys that yield quantitative
respondents: 178. Budget (OMB) extend approval, under
results generalizable to the population
9. The estimated number of hours the Paperwork Reduction Act, of the
of interest. This feedback provides
needed annually to comply with the collection of information on qualitative
insights into customer or stakeholder
information collection requirement or feedback on PBGC’s service delivery
perceptions, experiences and
request: 4,173 (3,894 reporting hours (OMB Control Number 1212–0066;
expectations, provides early warnings of
plus 279 record keeping hours). expires August 31, 2017). This notice
10. Abstract: The Acquisition issues with service, and focuses
informs the public of PBGC’s intent and
Management Division is responsible for attention on areas where changes in
solicits comments on the proposed
awarding grants and cooperative PBGC’s communication with the public,
information collection. This collection
agreements (financial assistance) for the in training of staff, or in operations
of information was developed as part of
NRC. The Acquisition Management might improve the delivery of products
a Federal Government-wide effort to
Division collects information from or services. These collections will allow
streamline the process for seeking
assistance recipients in accordance with for ongoing, collaborative and
feedback from the public on service
and grant and cooperative agreement actionable communications between
delivery.
provisions in order to administer the PBGC and its customers and
NRC’s financial assistance program. The DATES: Comments should be submitted stakeholders. These collections also
information collected under the by August 21, 2017. allow feedback to contribute directly to
provisions ensures that the ADDRESSES: Comments may be the improvement of program
Government’s rights are protected, the submitted by any of the following management.
agency adheres to public laws, the work methods: The solicitation of feedback targets
• Federal eRulemaking Portal: http://
asabaliauskas on DSKBBXCHB2PROD with NOTICES

proceeds on schedule, and that disputes areas such as: Timeliness,
between the Government and the www.regulations.gov. Follow the Web appropriateness, accuracy of
recipient are settled. site instructions for submitting information, courtesy, efficiency of
comments. service delivery, and resolution of
III. Specific Requests for Comments • Email: paperwork.comments@ issues with service delivery. Responses
The NRC is seeking comments that pbgc.gov. will be assessed to plan and inform
address the following questions: • Mail or Hand Delivery: Regulatory efforts to improve or maintain the
1. Is the proposed collection of Affairs Group, Office of the General quality of service offered to the public.
information necessary for the NRC to Counsel, Pension Benefit Guaranty If this information were not collected,

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28364 Federal Register / Vol. 82, No. 118 / Wednesday, June 21, 2017 / Notices

vital feedback from customers and behavior and attitudes, religious beliefs, SUMMARY: The Pension Benefit Guaranty
stakeholders on PBGC’s services would and other matters that are commonly Corporation (PBGC) is requesting that
be unavailable. considered private. the Office of Management and Budget
PBGC only submits a collection for Annually, over the next three years, (OMB) extend approval, under the
approval under this generic clearance if PBGC estimates that it will conduct Paperwork Reduction Act, of collections
it meets the following conditions: three activities involving about 1,630 of information in PBGC’s regulations on
• The collections are voluntary; respondents, each of whom will provide multiemployer plans. This notice
• The collections are low-burden for one response. The number of informs the public of PBGC’s request
respondents (based on considerations of respondents will vary by activity: 40 for
total burden hours, total number of and solicits public comment on the
usability testing, 90 for focus groups collections of information.
respondents, or burden-hours per (nine groups of ten respondents), and
respondent) and are low-cost for both 1,500 for customer satisfaction surveys. DATES: Comments must be submitted on
the respondents and the Federal PBGC estimates the annual burden of or before July 21, 2017.
Government; this collection of information as 635
• The collections are non- ADDRESSES: Comments should be sent to
hours: 2 hours per response for usability
controversial and do not raise issues of testing (total 80 hours); 2 hours per the Office of Information and Regulatory
concern to other Federal agencies; response for focus groups (total 180 Affairs, Office of Management and
• Any collection is targeted to the hours); and 15 minutes per response for Budget, Attention: Desk Officer for
solicitation of opinions from customer satisfaction surveys (total 375 Pension Benefit Guaranty Corporation,
respondents who have experience with hours). via electronic mail at OIRA_DOCKET@
the program or may have experience An agency may not conduct or omb.eop.gov or by fax to 202–395–6974.
with the program in the near future; sponsor, and a person is not required to A copy of PBGC’s request may be
• Personally identifiable information respond to, a collection of information obtained without charge by writing to
(PII) is collected only to the extent unless it displays a currently valid OMB the Disclosure Division of the Office of
necessary and is not retained; control number.
• Information gathered will be used the General Counsel, Pension Benefit
PBGC is soliciting public comments Guaranty Corporation, 1200 K Street
only internally for general service to—
improvement and program management NW., Washington, DC 20005–4026, or
• Evaluate whether the collection of by calling 202–326–4040 during normal
purposes and is not intended for release information is necessary for the proper
outside of the agency; business hours. (TTY and TDD users
performance of the functions of the
• Information gathered will not be agency, including whether the
may call the Federal relay service toll-
used for the purpose of substantially free at 1–800–877–8339 and ask to be
information will have practical utility;
informing influential policy decisions; • Evaluate the accuracy of the connected to 202–326–4040.) The
and agency’s estimate of the burden of the request is also available at http://
• Information gathered will yield www.reginfo.gov.
collection of information, including the
qualitative information; the collections
validity of the methodology and FOR FURTHER INFORMATION CONTACT:
will not be designed or expected to
assumptions used; Hilary Duke (duke.hilary@pbgc.gov),
yield statistically reliable results or used
• Enhance the quality, utility, and
as though the results are generalizable to Attorney, Regulatory Affairs Group,
clarity of the information to be
the population of interest. Office of the General Counsel, Pension
collected; and
As noted, feedback collected under Benefit Guaranty Corporation, 1200 K
• Minimize the burden of the
this generic clearance does not produce Street NW., Washington DC 20005–
collection of information on those who
results generalizable to the population 4026; 202–326–4400, extension 3839.
are to respond, including the use of
of interest. This type of generic (TTY and TDD users may call the
appropriate automated, electronic,
clearance for qualitative information Federal relay service toll-free at 800–
mechanical, or other technological
will not be used for quantitative 877–8339 and ask to be connected to
collection techniques or other forms of
information collections that are 202–326–4400, extension 3839.)
information technology, e.g., permitting
designed to yield reliably actionable
electronic submission of responses. SUPPLEMENTARY INFORMATION: An agency
results, such as monitoring trends over
time or documenting program Issued in Washington, DC. may not conduct or sponsor, and a
performance. Collections with such Deborah Chase Murphy, person is not required to respond to, a
objectives require more rigorous designs Assistant General Counsel for Regulatory collection of information unless it
that address: The target population to Affairs, Pension Benefit Guaranty displays a currently valid OMB control
which generalizations will be made, the Corporation. number. OMB has approved and issued
sampling frame, the sample design [FR Doc. 2017–12924 Filed 6–20–17; 8:45 am] control numbers for seven collections of
(including stratification and clustering), BILLING CODE 7709–02–P information in PBGC’s regulations on
the precision requirements or power multiemployer plans under the
calculations that justify the proposed Employee Retirement Income Security
sample size, the expected response rate, PENSION BENEFIT GUARANTY Act (ERISA). These collections of
methods for assessing potential non- CORPORATION
information are described below. OMB
asabaliauskas on DSKBBXCHB2PROD with NOTICES

response bias, the protocols for data approvals for these collections of
collection, and any testing procedures Submission of Information Collections
for OMB Review; Comment Request; information expire June 30, 2017. PBGC
that were or will be undertaken prior to is requesting that OMB extend its
fielding the study. Multiemployer Plan Regulations
approval of these collections of
As a general matter, information AGENCY: Pension Benefit Guaranty
collections will not result in any new information for three years.
Corporation.
system of records containing privacy The collections of information for
ACTION: Notice of request for extension
information and will not ask questions which PBGC is requesting extension of
of OMB approval.
of a sensitive nature, such as sexual OMB approval are as follows:

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Document Created: 2018-11-14 10:08:24
Document Modified: 2018-11-14 10:08:24

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice of intent to request extension of OMB approval without change.
Dates		Comments should be submitted by August 21, 2017.
Contact		Jo Amato Burns ([email protected]), Regulatory Affairs Group, Office of the General Counsel, Pension Benefit Guaranty Corporation, 1200 K Street NW., Washington, DC 20005-4026, 202-326-4400, ext. 3072, or Deborah C. Murphy ([email protected]), Assistant General Counsel, same
FR Citation		82 FR 28363