82 FR 29296 - Notice of Intent To Award a Single Supplement to the National Association of Area Agencies on Aging; The Eldercare Locator

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Community Living

Federal Register Volume 82, Issue 123 (June 28, 2017)

The Administration for Community Living (ACL) is announcing supplemental funding for the Eldercare Locator program. The Eldercare Locator program helps older adults and their families and caregivers find their way through the maze of services for older adults by linking to a trustworthy network of national, State, Tribal and community organizations and services through a nationally recognized toll-free number. The Eldercare Locator also provides older adults and caregivers who require more in depth support the opportunity to speak with highly trained eldercare consultants who can better triage the situation. The purpose of this announcement is to award supplemental funds to the National Association of Area Agencies on Aging to support additional staff and enhanced educational tools to better serve callers. Program Name: Eldercare Locator. Award Amount: $134,452. Budget Period: 6/1/2017 to 5/31/2018. Award Type: Cooperative Agreement. Statutory Authority: The statutory authority for grants under this notice is contained in Title IV of the Older Americans Act (OAA) (42 U.S.C. 3032), as amended by the Older Americans Act Amendments of 2006. Statutory authority specifically for the Eldercare Locator is contained in Title II of the Older Americans Act (202(a)(21)). Catalog of Federal Domestic Assistance (CFDA) Number: 93.048 Discretionary Projects.

[Federal Register Volume 82, Number 123 (Wednesday, June 28, 2017)]
[Notices]
[Page 29296]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-13528]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Community Living


Notice of Intent To Award a Single Supplement to the National 
Association of Area Agencies on Aging; The Eldercare Locator

    Summary: The Administration for Community Living (ACL) is 
announcing supplemental funding for the Eldercare Locator program. The 
Eldercare Locator program helps older adults and their families and 
caregivers find their way through the maze of services for older adults 
by linking to a trustworthy network of national, State, Tribal and 
community organizations and services through a nationally recognized 
toll-free number. The Eldercare Locator also provides older adults and 
caregivers who require more in depth support the opportunity to speak 
with highly trained eldercare consultants who can better triage the 
situation. The purpose of this announcement is to award supplemental 
funds to the National Association of Area Agencies on Aging to support 
additional staff and enhanced educational tools to better serve 
callers.
    Program Name: Eldercare Locator.
    Award Amount: $134,452.
    Budget Period: 6/1/2017 to 5/31/2018.
    Award Type: Cooperative Agreement.
    Statutory Authority: The statutory authority for grants under this 
notice is contained in Title IV of the Older Americans Act (OAA) (42 
U.S.C. 3032), as amended by the Older Americans Act Amendments of 2006. 
Statutory authority specifically for the Eldercare Locator is contained 
in Title II of the Older Americans Act (202(a)(21)).
    Catalog of Federal Domestic Assistance (CFDA) Number: 93.048 
Discretionary Projects.

I. Program Description

    The Administration on Aging, an agency of the U.S. Administration 
for Community Living, has been funding the Eldercare Locator (the 
Locator) since 1991. The Eldercare Locator links older persons and 
their caregivers to resources through a nationally recognized toll-free 
number, 1-800-677-1116 and Web site (www.eldercare.gov). The goal is to 
provide users with the information and resources they need that will 
help older persons live independently and safely in their homes and 
communities for as long as possible.
    The Eldercare Locator call center utilizes live agents to help 
callers find their way through the maze of services for older adults by 
linking to a trustworthy network of national, State, Tribal and 
community organizations and services. In 2011, an additional feature 
was added to assist older adults and caregivers who require more in 
depth support the opportunity to speak with highly trained eldercare 
consultants who can better triage the situation.

II. Justification for the Supplemental Funding

    Over the past several years there has been a steady increase in the 
number of callers to the Eldercare Locator growing from 180,000 calls 
in 2011 to over 308,000 in 2016. The calls are becoming more complex 
and requiring additional time to resolve. There is a need to increase 
the number of staff available to handle complex issues and increase 
call volumes. In addition, there is a need to update and enhance the 
educational tools and resources, such as tip sheets and brochures, 
available from the Eldercare Locator to better educate callers about 
eldercare services and resources.

III. Agency Contact

    For further information or comments regarding this program 
expansion supplement, contact Sherri Clark, U.S. Department of Health 
and Human Services, Administration for Community Living, Administration 
on Aging, Washington, DC 20201; telephone (202) 795-7327; email 
[email protected].

    Dated: June 21, 2017.
Mary Lazare,
Acting Administrator and Assistant Secretary for Aging.
[FR Doc. 2017-13528 Filed 6-27-17; 8:45 am]
 BILLING CODE 4154-01-P