82 FR 40810 - Agency Information Collection Activities: Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

PENSION BENEFIT GUARANTY CORPORATION

Federal Register Volume 82, Issue 165 (August 28, 2017)

This collection of information was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. Pension Benefit Guaranty Corporation (``PBGC'') is requesting that the Office of Management and Budget (OMB) extend approval under the Paperwork Reduction Act of this collection of information on qualitative feedback on PBGC's service delivery (OMB Control Number 1212-0066; expires August 31, 2017). This notice informs the public of PBGC's request and solicits public comment on the collection of information.

[Federal Register Volume 82, Number 165 (Monday, August 28, 2017)]
[Notices]
[Pages 40810-40811]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-18207]


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PENSION BENEFIT GUARANTY CORPORATION


Agency Information Collection Activities: Submission of 
Information Collection for OMB Review; Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of request for extension of OMB approval.

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[[Page 40811]]

SUMMARY: This collection of information was developed as part of a 
Federal Government-wide effort to streamline the process for seeking 
feedback from the public on service delivery. Pension Benefit Guaranty 
Corporation (``PBGC'') is requesting that the Office of Management and 
Budget (OMB) extend approval under the Paperwork Reduction Act of this 
collection of information on qualitative feedback on PBGC's service 
delivery (OMB Control Number 1212-0066; expires August 31, 2017). This 
notice informs the public of PBGC's request and solicits public comment 
on the collection of information.

DATES: Comments must be submitted by September 27, 2017.

ADDRESSES: Comments should be sent to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: Desk 
Officer for Pension Benefit Guaranty Corporation, via electronic mail 
at [email protected] or by fax to (202) 395-6974.
    A copy of the request (including the collection of information) 
will be posted at http://www.pbgc.gov/res/laws-andregulations/information-collectionsunder-omb-review.html. It may also be obtained 
without charge by writing to the Disclosure Division of the Office of 
the General Counsel of PBGC at the above address, faxing a request to 
202-326-4042, or calling 202-326-4040 during normal business hours. TTY 
and TDD users may call the Federal relay service toll-free at 1 800-
877-8339 and ask to be connected to 202-326-4040. The Disclosure 
Division will email, fax, or mail the request to you, as you request.

FOR FURTHER INFORMATION CONTACT: Jo Amato Burns 
([email protected]), Regulatory Affairs Division, Office of the 
General Counsel, Pension Benefit Guaranty Corporation, 1200 K Street 
NW., Washington, DC 20005-4026, 202 326-4400, extension 3072, or 
Deborah Chase Murphy ([email protected]), Assistant General 
Counsel, same address and phone number, extension 3451. TTY and TDD 
users may call the Federal relay service toll-free at 800-877-8339 and 
ask to be connected to 202-326-4400.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will gather 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback PBGC means information that 
provides useful insights on perceptions and opinions, but the 
information requests are not statistical surveys that yield 
quantitative results generalizable to the population of interest. 
Collections with such objectives require more rigorous designs that 
address: The target population to which generalizations will be made, 
the sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential non-response bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior to fielding the study.
    The feedback from this information collection will provide insights 
into customer or stakeholder perceptions, experiences and expectations, 
provide an early warning of issues with service, or focus attention on 
areas where communication, training or changes in operations might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative and actionable communications between PBGC 
and its customers and stakeholders. These collections also allow 
feedback to contribute directly to the improvement of program 
management.
    The collection of information has been approved by OMB under 
control number 1212-0066 through August 31, 2017. PBGC is requesting 
that OMB extend approval of the information collection for another 
three years without change. An agency may not conduct or sponsor, and a 
person is not required to respond to, a collection of information 
unless it displays a currently valid OMB control number.
    On June 21, 2017 (82 FR 28363), PBGC published a notice informing 
the public that it intended to request OMB approval and soliciting 
public comment. No comments were received.
    Annually, over the next three years, PBGC estimates that it will 
conduct three activities involving about 1,630 respondents, each of 
whom will provide one response. The number of respondents will vary by 
activity: 40 for usability testing, 90 for focus groups (nine groups of 
ten respondents), and 1,500 for customer satisfaction surveys.
    PBGC estimates the annual burden of this collection of information 
as 635 hours: 2 hours per response for usability testing (total 80 
hours); 2 hours per response for focus groups (total 180 hours); and 15 
minutes per response for customer satisfaction surveys (total 375 
hours).

    Issued in Washington DC by
Deborah Chase Murphy,
Assistant General Counsel for Regulatory Affairs, Pension Benefit 
Guaranty Corporation.
[FR Doc. 2017-18207 Filed 8-25-17; 8:45 am]
 BILLING CODE 7709-02-P