82 FR 42839 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

NATIONAL ARCHIVES AND RECORDS ADMINISTRATION

Federal Register Volume 82, Issue 175 (September 12, 2017)

Page Range		42839-42841
FR Document		2017-19330

As part of the Federal Government-wide ongoing effort to streamline how agencies request feedback from the public on services (also called ``service delivery''), we are proposing to renew a generic information collection request (generic ICR) entitled Generic Clearance for Collecting Qualitative Feedback on Agency Services (previously entitled Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery). This notice announces that we have submitted this generic ICR plan to OMB for renewed approval under the Paperwork Reduction Act and solicits comments on specific aspects of the collection plan.

Federal Register, Volume 82 Issue 175 (Tuesday, September 12, 2017)

[Federal Register Volume 82, Number 175 (Tuesday, September 12, 2017)]
[Notices]
[Pages 42839-42841]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-19330]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION

[NARA-2017-062]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice of a request for comments regarding a new information 
collection.

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SUMMARY: As part of the Federal Government-wide ongoing effort to 
streamline how agencies request feedback from the public on services 
(also called ``service delivery''), we are proposing to renew a generic 
information collection request (generic ICR) entitled Generic Clearance 
for Collecting Qualitative Feedback on Agency Services (previously 
entitled Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery). This notice announces that we have 
submitted this generic ICR plan to OMB for renewed approval under the 
Paperwork Reduction Act and solicits comments on specific aspects of 
the collection plan.

DATES: OMB must receive written comments at the address below on or 
before October 12, 2017.

ADDRESSES: Send comments to Mr. Nicholas A. Fraser, desk officer for 
NARA, by mail to Office of Management and Budget; New Executive Office 
Building; Washington, DC 20503; by fax to 202-395-5167; or by email to 
[email protected].

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Tamee Fechhelm by telephone at 301-837-1694 or by fax at 
301-837-0319.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Public Law 104-13), we invite comments on: (a) Whether collecting 
this information is necessary for proper performance of the agency's 
functions, including whether the information will have practical 
utility; (b) the accuracy of

[[Page 42840]]

our estimate of the information collection's burden on respondents; (c) 
ways to enhance the quality, utility, and clarity of the information we 
propose to collect; (d) ways to minimize the burden on respondents of 
collecting the information, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information. Burden 
means the total time, effort, or financial resources people need to 
provide the information, including time to review instructions, process 
and maintain the information, search data sources, and respond.

Explanation of Generic ICRs

    A generic ICR is a request for OMB to approve a plan for conducting 
more than one information collection using very similar methods when 
(1) we can evaluate the need for and the overall practical utility of 
the data in advance, as part of the review of the proposed plan, but 
(2) we cannot determine the details of the specific individual 
collections until a later time. Most generic clearances cover 
collections that are voluntary, low-burden (based on a consideration of 
total burden, total respondents, or burden per respondent), and 
uncontroversial. This notice, for example, describes a general plan to 
gather views from the public through a series of customer satisfaction 
surveys in which we ask the public about certain agency activities or 
services and how well we are providing them. As part of this plan, we 
construct, distribute, and analyze the surveys in a similar manner, but 
customize each survey for the type of service it is measuring.
    Because we seek public comment on the plan, we do not need to seek 
public comment on each specific information collection that falls 
within the plan when we later develop the individual information 
collection. This saves the Government time and burden, and it 
streamlines our ability to gather performance feedback. However, we 
still submit each specific information collection (e.g., each survey) 
to OMB for review, in accordance with the terms of clearance set upon 
approval of the plan. OMB assesses the individual surveys for PRA 
requirements, ensures that they fit within the scope of this generic 
ICR plan, and includes the specific surveys in the PRA public docket 
prior to our use of them.

Specifics on This Information Collection

    Title: Generic Clearance for Collecting Qualitative Feedback on 
Agency Services.
    Description: This generic information collection request allows us 
to gather qualitative customer and stakeholder feedback in an 
efficient, timely manner as part of our commitment to improve service 
delivery. By qualitative feedback, we mean information that provides 
useful insights into customers' or stakeholders' perceptions and 
opinions, but not statistical surveys that yield quantitative results 
that we could generalize to the population. Qualitative feedback 
provides insights into perceptions, experiences, and expectations, 
provides an early warning of issues with service, or focuses attention 
on areas where communication, training, or operational changes might 
improve delivery of products or services. We will not use this 
qualitative generic clearance for quantitative information collections 
designed to yield reliably actionable results, such as monitoring 
trends over time or documenting program performance.
    Purpose: Collecting this information allows us to receive ongoing, 
collaborative, and actionable communications from our customers and 
stakeholders. We use customer feedback to plan efforts to improve or 
maintain the quality of service we offer to the public. If we do not 
collect this information, vital feedback from customers and 
stakeholders on our services will be unavailable. The feedback we 
collect about our services include assessments of timeliness, 
appropriateness, accuracy of information, plain language, courtesy, 
efficiency, and issue resolution.
    Conditions: We will submit a specific information collection for 
approval under this generic clearance only if it meets the following 
conditions:
     The collection is voluntary;
     The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and is low-cost for both the respondents 
and the Federal Government;
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
     It is targeted to solicit opinions from respondents who 
have experience with the program or may have experience with the 
program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    As a general matter, information collections under this generic 
collection request will not result in any new system of records 
containing privacy information and will not ask questions of a 
sensitive nature, such as sexual behavior and attitudes, religious 
beliefs, and other matters that are commonly considered private.
    Current actions: We currently have 18 surveys that have been 
approved by OMB under this generic ICR that are ongoing and will 
continue through the renewal period. Some of these surveys include the 
OGIS Customer Service Assessment, NPRC Survey of Customer Satisfaction, 
Training and Event Evaluation, Public Vaults Exhibition Survey, Boeing 
Learning Center Visit Drivers, History Hub Survey, Agency Assistance 
Project Feedback Survey, National Archives and Records Administration 
Customer Survey, and the National Outreach Program Initiative (NOPI) 
Master Survey.
    Type of review: Regular.
    Potential affected public: Anyone who uses NARA's services, 
programs, or facilities, including requesting personnel records, 
requesting historical, genealogical, or other archival records, using 
research rooms, requesting research or asking research questions, 
ordering and receiving reproductions, using FOIA dispute resolution 
services, using records management services, working with records 
management schedules, renting facilities, attending exhibitions, 
events, or open houses, using learning centers or educational 
materials, attending training, etc. This can include individuals and 
households, businesses and organizations, or state, local, or Tribal 
governments.
    Estimated number of respondents: We currently have approximately 
25,000 respondents annually to our 18 surveys. We are completely 
restructuring one of the surveys, the NPRC Survey of Customer 
Satisfaction, and migrating it

[[Page 42841]]

from paper to online form. We anticipate that this will substantially 
increase the number of potential respondents to that survey from about 
10,000 to 100,000 potential respondents. In addition, we expect to add 
and remove some additional surveys during the next three years, which 
might also result in a net decrease or increase in potential 
respondents. Therefore, we are projecting that between 120,000 and 
150,000 respondents annually.
    Projected average estimates for the next three years:
    Average expected annual number of surveys: 12.
    Average projected number of respondents per survey: 12,994.
    Annual responses per respondent: 1.
    Frequency of response: Once per request.
    Average minutes per response: 10-30 minutes, depending on the 
survey.
    Burden hours: 20,000-25,000.

Swarnali Haldar,
Executive for Information Services/CIO.
[FR Doc. 2017-19330 Filed 9-11-17; 8:45 am]
 BILLING CODE 7515-01-P

Federal Register / Vol. 82, No. 175 / Tuesday, September 12, 2017 / Notices 42839

generally not required to respond to an Affected Public: Private Sector— scheduling priorities of the key
information collection, unless it is businesses or other for-profits. participants.
approved by the OMB under the PRA Total Estimated Number of Patricia D. Rausch,
and displays a currently valid OMB Respondents: 115.
Control Number. In addition, Advisory Committee Management Officer,
Total Estimated Number of National Aeronautics and Space
notwithstanding any other provisions of Responses: 575. Administration.
law, no person shall generally be subject
Total Estimated Annual Time Burden: [FR Doc. 2017–19307 Filed 9–11–17; 8:45 am]
to penalty for failing to comply with a
19 hours. BILLING CODE 7510–13–P
collection of information that does not
display a valid Control Number. See 5 Total Estimated Annual Other Costs
CFR 1320.5(a) and 1320.6. The DOL Burden: $182,275.
obtains OMB approval for this Authority: 44 U.S.C. 3507(a)(1)(D). NATIONAL ARCHIVES AND RECORDS
information collection under Control ADMINISTRATION
Dated: September 6, 2017.
Number 1219–0049. Michel Smyth, [NARA–2017–062]
OMB authorization for an ICR cannot
Departmental Clearance Officer.
be for more than three (3) years without Agency Information Collection
[FR Doc. 2017–19238 Filed 9–11–17; 8:45 am]
renewal, and the current approval for Activities: Proposed Collection;
this collection is scheduled to expire on BILLING CODE 4510–43–P
Comment Request; Generic Clearance
September 30, 2017. The DOL seeks to for the Collection of Qualitative
extend PRA authorization for this Feedback on Agency Service Delivery
information collection for three (3) more
years, without any change to existing NATIONAL AERONAUTICS AND AGENCY: National Archives and Records
requirements. The DOL notes that SPACE ADMINISTRATION Administration (NARA).
existing information collection ACTION: Notice of a request for
requirements submitted to the OMB [Notice: (17–061)] comments regarding a new information
receive a month-to-month extension collection.
while they undergo review. For Earth Science Advisory Committee;
additional substantive information Meeting SUMMARY: As part of the Federal
about this ICR, see the related notice Government-wide ongoing effort to
AGENCY: National Aeronautics and streamline how agencies request
published in the Federal Register on Space Administration.
April 12, 2017 (82 FR 17695). feedback from the public on services
Interested parties are encouraged to ACTION: Notice of meeting. (also called ‘‘service delivery’’), we are
send comments to the OMB, Office of proposing to renew a generic
Information and Regulatory Affairs at SUMMARY: In accordance with the information collection request (generic
the address shown in the ADDRESSES Federal Advisory Committee Act, as ICR) entitled Generic Clearance for
section within thirty (30) days of amended, the National Aeronautics and Collecting Qualitative Feedback on
publication of this notice in the Federal Space Administration (NASA) Agency Services (previously entitled
Register. In order to help ensure announces a meeting of the Earth Generic Clearance for the Collection of
appropriate consideration, comments Science Advisory Committee (ESAC). Qualitative Feedback on Agency Service
should mention OMB Control Number The meeting will be held for the Delivery). This notice announces that
1219–0049. The OMB is particularly purpose of soliciting, from the scientific we have submitted this generic ICR plan
interested in comments that: community and other persons, scientific to OMB for renewed approval under the
• Evaluate whether the proposed and technical information relevant to Paperwork Reduction Act and solicits
collection of information is necessary program planning. comments on specific aspects of the
for the proper performance of the DATES: Monday, October 2, 2017, 1:30 collection plan.
functions of the agency, including p.m.–3:30 p.m., Eastern Daylight Time. DATES: OMB must receive written
whether the information will have comments at the address below on or
ADDRESSES: This meeting will be open
practical utility; before October 12, 2017.
to the public telephonically. You must
• Evaluate the accuracy of the ADDRESSES: Send comments to Mr.
use a touch-tone phone to participate in
agency’s estimate of the burden of the Nicholas A. Fraser, desk officer for
this meeting. Any interested person may
proposed collection of information, NARA, by mail to Office of Management
dial the USA toll free number 1–800–
including the validity of the and Budget; New Executive Office
369–3189, passcode 9725782, followed
methodology and assumptions used; Building; Washington, DC 20503; by fax
• Enhance the quality, utility, and by the # sign, to participate in this
meeting by telephone. to 202–395–5167; or by email to
clarity of the information to be Nicholas_A._Fraser@omb.eop.gov.
collected; and FOR FURTHER INFORMATION CONTACT:
FOR FURTHER INFORMATION CONTACT: To
• Minimize the burden of the KarShelia Henderson, Science Mission
collection of information on those who Directorate, NASA Headquarters, request additional information, please
are to respond, including through the Washington, DC 20546, (202) 358–2355, contact Tamee Fechhelm by telephone
use of appropriate automated, fax (202) 358–2779, or khenderson@ at 301–837–1694 or by fax at 301–837–
electronic, mechanical, or other nasa.gov. 0319.
pmangrum on DSK3GDR082PROD with NOTICES1

technological collection techniques or The agenda for the meeting includes SUPPLEMENTARY INFORMATION: Pursuant
other forms of information technology, the following topic: to the Paperwork Reduction Act of 1995
e.g., permitting electronic submission of (Public Law 104–13), we invite
—Earth Science Division Senior comments on: (a) Whether collecting
responses. Review—Report by the ESAC Senior
Agency: DOL–MSHA. this information is necessary for proper
Title of Collection: Hoist Operators’ Review Subcommittee performance of the agency’s functions,
Physical Fitness. It is imperative that the meeting be including whether the information will
OMB Control Number: 1219–0049. held on this date to accommodate the have practical utility; (b) the accuracy of

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Federal Register / Vol. 82, No. 175 / Tuesday, September 12, 2017 / Notices 42841

from paper to online form. We records, we will send you a copy of the records regardless of the medium in
anticipate that this will substantially schedule you requested. We usually which it creates or maintains the
increase the number of potential prepare appraisal memoranda that records. Items included in schedules
respondents to that survey from about contain additional information submitted to NARA on or after
10,000 to 100,000 potential respondents. concerning the records covered by a December 17, 2007, are media neutral
In addition, we expect to add and proposed schedule. You may also unless the item is expressly limited to
remove some additional surveys during request these. If you do, we will also a specific medium. (See 36 CFR
the next three years, which might also provide them once we have completed 1225.12(e).)
result in a net decrease or increase in the appraisal. You have 30 days after we Agencies may not destroy Federal
potential respondents. Therefore, we are send to you these requested documents records without Archivist of the United
projecting that between 120,000 and in which to submit comments. States’ approval. The Archivist approves
150,000 respondents annually. ADDRESSES: You may request a copy of destruction only after thoroughly
Projected average estimates for the any records schedule identified in this considering the records’ administrative
next three years: notice by contacting Records Appraisal use by the agency of origin, the rights
Average expected annual number of and Agency Assistance (ACRA) using of the Government and of private people
surveys: 12. one of the following means: directly affected by the Government’s
Average projected number of Mail: NARA (ACRA), 8601 Adelphi activities, and whether or not the
respondents per survey: 12,994. Road, College Park, MD 20740–6001. records have historical or other value.
Annual responses per respondent: 1. Email: request.schedule@nara.gov. In addition to identifying the Federal
Frequency of response: Once per Fax: 301–837–3698. agencies and any subdivisions
request. You must cite the control number, requesting disposition authority, this
Average minutes per response: 10–30 which appears in parentheses after the notice lists the organizational unit(s)
minutes, depending on the survey. name of the agency that submitted the accumulating the records (or notes that
Burden hours: 20,000–25,000. schedule, and a mailing address. If you the schedule has agency-wide
would like an appraisal report, please applicability when schedules cover
Swarnali Haldar,
include that in your request. records that may be accumulated
Executive for Information Services/CIO. throughout an agency); provides the
[FR Doc. 2017–19330 Filed 9–11–17; 8:45 am] FOR FURTHER INFORMATION CONTACT:
control number assigned to each
Margaret Hawkins, Director, by mail at
BILLING CODE 7515–01–P schedule, the total number of schedule
Records Appraisal and Agency
items, and the number of temporary
Assistance (ACRA), National Archives
items (the records proposed for
NATIONAL ARCHIVES AND RECORDS and Records Administration, 8601
destruction); and includes a brief
ADMINISTRATION Adelphi Road, College Park, MD 20740–
description of the temporary records.
6001, by phone at 301–837–1799, or by
[NARA–2017–061] The records schedule itself contains a
email at request.schedule@nara.gov.
full description of the records at the file
Records Schedules; Availability and SUPPLEMENTARY INFORMATION: NARA unit level as well as their disposition. If
Request for Comments publishes notice in the Federal Register NARA staff has prepared an appraisal
for records schedules they no longer memorandum for the schedule, it also
AGENCY: National Archives and Records need to conduct agency business. NARA includes information about the records.
Administration (NARA). invites public comments on such You may request additional information
ACTION: Notice of availability of records schedules, as required by 44 about the disposition process at the
proposed records schedules; request for U.S.C. 3303a(a). addresses above.
comments. Each year, Federal agencies create
billions of records on paper, film, Schedules Pending
SUMMARY: The National Archives and magnetic tape, and other media. To 1. Department of Agriculture, Farm
Records Administration (NARA) control this accumulation, agency Service Agency (DAA–0145–2017–0024,
publishes notice at least once monthly records managers prepare schedules 1 item, 1 temporary item). Records
of certain Federal agency requests for proposing records retention periods and related to hazardous waste, including
records disposition authority (records submit these schedules for NARA’s site files, interagency agreements, and
schedules). Once approved by NARA, approval. These schedules provide for contracts.
records schedules provide mandatory timely transfer into the National 2. Department of the Army, Agency-
instructions on what happens to records Archives of historically valuable records wide (DAA–AU–2017–0005, 1 item, 1
when agencies no longer need them for and authorize the agency to dispose of temporary item). Master files of an
current Government business. The all other records after the agency no electronic information system used to
records schedules authorize agencies to longer needs them to conduct its manage the status of members of the
preserve records of continuing value in business. Some schedules are Continuity of Operations Program for
the National Archives of the United comprehensive and cover all the records the headquarters office of the
States and to destroy, after a specified of an agency or one of its major Department of the Army staff.
period, records lacking administrative, subdivisions. Most schedules, however, 3. Department of the Army, Agency-
legal, research, or other value. NARA cover records of only one office or wide (DAA–AU–2017–0006, 1 item, 1
publishes notice in the Federal Register program or a few series of records. Many temporary item). Master files of an
pmangrum on DSK3GDR082PROD with NOTICES1

for records schedules in which agencies of these update previously approved electronic information system that
propose to destroy records they no schedules, and some include records creates components of safety certificates
longer need to conduct agency business. proposed as permanent. for transportation and handling of
NARA invites public comments on such The schedules listed in this notice are hazardous materials.
records schedules. media neutral unless otherwise 4. Department of Commerce, National
DATES: NARA must receive requests for specified. An item in a schedule is Oceanic and Atmospheric
copies in writing by October 12, 2017. media neutral when an agency may Administration, (DAA–0370–2017–
Once NARA finishes appraising the apply the disposition instructions to 0002, 1 item, 1 temporary item). Master

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Document Created: 2018-10-24 14:13:58
Document Modified: 2018-10-24 14:13:58

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice of a request for comments regarding a new information collection.
Contact		To request additional information, please contact Tamee Fechhelm by telephone at 301-837-1694 or by fax at 301-837-0319.
FR Citation		82 FR 42839