82 FR 44028 - Agency Information Collection Activity: Insurance Customer Satisfaction Surveys

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 82, Issue 181 (September 20, 2017)

Page Range		44028-44028
FR Document		2017-19994

Veterans Benefits Administrations, Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed reinstatement of a currently approved collection, and allow 60 days for public comment in response to the notice.

Federal Register, Volume 82 Issue 181 (Wednesday, September 20, 2017)

[Federal Register Volume 82, Number 181 (Wednesday, September 20, 2017)]
[Notices]
[Page 44028]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-19994]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0771]


Agency Information Collection Activity: Insurance Customer 
Satisfaction Surveys

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: Veterans Benefits Administrations, Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed reinstatement of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before November 20, 2017.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administrations (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0771'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor at (202) 461-
5870.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Pub. L. 104-13; 44 U.S.C. 3501-3521.
    Title: Insurance Customer Satisfaction Surveys.
    OMB Control Number: 2900-0771.
    Type of Review: Reinstatement of a previously approved collection.
    Abstract: These surveys are used to solicit information that is 
needed to determine our customers level of satisfaction with existing 
services. The 10 surveys are: Beneficiary Survey, Cash Surrender 
Survey, Correspondence Survey, Insurance Claims Survey, Policy Loan 
Survey, Service-Disabled Veterans Insurance (SDVI) Survey, Waiver 
Survey, Veterans Mortgage Life Insurance (VMLI) Survey, Telephone 
Insurance Claims Survey, and Telephone Policy Survey.
    Affected Public: Individuals and households.
    Estimated Annual Burden: 444 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: One time.
    Estimated Number of Respondents: 4,440.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of Quality and Compliance, 
Department of Veterans Affairs.
[FR Doc. 2017-19994 Filed 9-19-17; 8:45 am]
 BILLING CODE 8320-01-P

44028 Federal Register / Vol. 82, No. 181 / Wednesday, September 20, 2017 / Notices

or sponsor. This request for comment is Veterans Affairs (VA), is announcing an determine our customers level of
being made pursuant to Section opportunity for public comment on the satisfaction with existing services. The
3506(c)(2)(A) of the PRA. proposed collection of certain 10 surveys are: Beneficiary Survey, Cash
With respect to the following information by the agency. Under the Surrender Survey, Correspondence
collection of information, VBA invites Paperwork Reduction Act (PRA) of Survey, Insurance Claims Survey, Policy
comments on: (1) Whether the proposed 1995, Federal agencies are required to Loan Survey, Service-Disabled Veterans
collection of information is necessary publish notice in the Federal Register Insurance (SDVI) Survey, Waiver
for the proper performance of VBA’s concerning each proposed collection of Survey, Veterans Mortgage Life
functions, including whether the information, including each proposed Insurance (VMLI) Survey, Telephone
information will have practical utility; reinstatement of a currently approved Insurance Claims Survey, and
(2) the accuracy of VBA’s estimate of the collection, and allow 60 days for public Telephone Policy Survey.
burden of the proposed collection of comment in response to the notice. Affected Public: Individuals and
information; (3) ways to enhance the DATES: Written comments and households.
quality, utility, and clarity of the recommendations on the proposed Estimated Annual Burden: 444 hours.
information to be collected; and (4) collection of information should be Estimated Average Burden per
ways to minimize the burden of the received on or before November 20, Respondent: 6 minutes.
collection of information on 2017. Frequency of Response: One time.
respondents, including through the use ADDRESSES: Submit written comments Estimated Number of Respondents:
of automated collection techniques or on the collection of information through 4,440.
the use of other forms of information Federal Docket Management System By direction of the Secretary.
technology. (FDMS) at www.Regulations.gov or to Cynthia Harvey-Pryor,
Authority: Public Law 104–13; 44 Nancy J. Kessinger, Veterans Benefits Department Clearance Officer, Office of
U.S.C. 3501–3521. Administrations (20M33), Department Quality and Compliance, Department of
Title: Matured Endowment of Veterans Affairs, 810 Vermont Veterans Affairs.
Notification—VA Form 29–5767. Avenue NW., Washington, DC 20420 or [FR Doc. 2017–19994 Filed 9–19–17; 8:45 am]
OMB Control Number: 2900–0159. email to nancy.kessinger@va.gov. Please BILLING CODE 8320–01–P
Type of Review: Reinstatement of a refer to ‘‘OMB Control No. 2900–0771’’
previously approved collection. in any correspondence. During the
Abstract: This form is used to notify comment period, comments may be DEPARTMENT OF VETERANS
the insured that his/her endowment viewed online through FDMS. AFFAIRS
policy has matured, and to elicit their FOR FURTHER INFORMATION CONTACT:
desired disposition of the proceeds of Cynthia Harvey-Pryor at (202) 461– [OMB Control No. 2900–0001]
the policy. The information of the form 5870.
is required by law, 38 U.S.C. 1917 and Agency Information Collection Activity
1952, and 38 CFR 6.69 and 8.92. SUPPLEMENTARY INFORMATION: Under the
PRA of 1995, Federal agencies must Under OMB Review: Veteran’s
Affected Public: Individuals and Supplemental Claim Application
households. obtain approval from the Office of
Estimated Annual Burden: 2,867 Management and Budget (OMB) for each AGENCY: Veterans Benefits
hours. collection of information they conduct Administration, Department of Veterans
Estimated Average Burden per or sponsor. This request for comment is Affairs.
Respondent: 20 minutes. being made pursuant to Section ACTION: Notice.
Frequency of Response: One time. 3506(c)(2)(A) of the PRA.
Estimated Number of Respondents: With respect to the following SUMMARY: In compliance with the
8,600. collection of information, VBA invites Paperwork Reduction Act (PRA) of
comments on: (1) Whether the proposed 1995, this notice announces that the
By direction of the Secretary. collection of information is necessary Veterans Benefits Administration,
Cynthia Harvey-Pryor, for the proper performance of VBA’s Department of Veterans Affairs, will
Department Clearance Officer, Office of functions, including whether the submit the collection of information
Quality and Compliance, Department of information will have practical utility; abstracted below to the Office of
Veterans Affairs. (2) the accuracy of VBA’s estimate of the Management and Budget (OMB) for
[FR Doc. 2017–19990 Filed 9–19–17; 8:45 am] burden of the proposed collection of review and comment. The PRA
BILLING CODE 8320–01–P information; (3) ways to enhance the submission describes the nature of the
quality, utility, and clarity of the information collection and its expected
information to be collected; and (4) cost and burden and it includes the
DEPARTMENT OF VETERANS ways to minimize the burden of the actual data collection instrument.
AFFAIRS collection of information on DATES: Comments must be submitted on
[OMB Control No. 2900–0771] respondents, including through the use or before October 20, 2017.
of automated collection techniques or
ADDRESSES: Submit written comments
Agency Information Collection the use of other forms of information
technology. on the collection of information through
Activity: Insurance Customer
Authority: Pub. L. 104–13; 44 U.S.C. www.Regulations.gov, or to Office of
Satisfaction Surveys
Information and Regulatory Affairs,
sradovich on DSKBBY8HB2PROD with NOTICES

3501–3521.
AGENCY: Veterans Benefits Title: Insurance Customer Satisfaction Office of Management and Budget, Attn:
Administration, Department of Veterans Surveys. VA Desk Officer; 725 17th St. NW.,
Affairs. OMB Control Number: 2900–0771. Washington, DC 20503 or sent through
ACTION: Notice. Type of Review: Reinstatement of a electronic mail to oira_submission@
previously approved collection. omb.eop.gov. Please refer to ‘‘OMB
SUMMARY: Veterans Benefits Abstract: These surveys are used to Control No. 2900–0001’’ in any
Administrations, Department of solicit information that is needed to correspondence.

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Document Created: 2018-10-24 14:21:41
Document Modified: 2018-10-24 14:21:41

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Written comments and recommendations on the proposed collection of information should be received on or before November 20, 2017.
Contact		Cynthia Harvey-Pryor at (202) 461- 5870.
FR Citation		82 FR 44028