82 FR 44028 - Agency Information Collection Activity: Insurance Customer Satisfaction Surveys

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 82, Issue 181 (September 20, 2017)

Veterans Benefits Administrations, Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed reinstatement of a currently approved collection, and allow 60 days for public comment in response to the notice.

[Federal Register Volume 82, Number 181 (Wednesday, September 20, 2017)]
[Notices]
[Page 44028]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-19994]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0771]


Agency Information Collection Activity: Insurance Customer 
Satisfaction Surveys

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: Veterans Benefits Administrations, Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed reinstatement of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before November 20, 2017.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Nancy J. Kessinger, Veterans Benefits Administrations (20M33), 
Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 
20420 or email to [email protected]. Please refer to ``OMB Control 
No. 2900-0771'' in any correspondence. During the comment period, 
comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor at (202) 461-
5870.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: Pub. L. 104-13; 44 U.S.C. 3501-3521.
    Title: Insurance Customer Satisfaction Surveys.
    OMB Control Number: 2900-0771.
    Type of Review: Reinstatement of a previously approved collection.
    Abstract: These surveys are used to solicit information that is 
needed to determine our customers level of satisfaction with existing 
services. The 10 surveys are: Beneficiary Survey, Cash Surrender 
Survey, Correspondence Survey, Insurance Claims Survey, Policy Loan 
Survey, Service-Disabled Veterans Insurance (SDVI) Survey, Waiver 
Survey, Veterans Mortgage Life Insurance (VMLI) Survey, Telephone 
Insurance Claims Survey, and Telephone Policy Survey.
    Affected Public: Individuals and households.
    Estimated Annual Burden: 444 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: One time.
    Estimated Number of Respondents: 4,440.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of Quality and Compliance, 
Department of Veterans Affairs.
[FR Doc. 2017-19994 Filed 9-19-17; 8:45 am]
 BILLING CODE 8320-01-P