82 FR 45034 - Request for Public Comment: 60 Day Notice for Extension of Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service Federal Register Volume 82, Issue 186 (September 27, 2017)
Indian Health Service
Federal Register Volume 82, Issue 186 (September 27, 2017)
| Page Range | 45034-45035 | |
| FR Document | 2017-20606 |
[Federal Register Volume 82, Number 186 (Wednesday, September 27, 2017)] [Notices] [Pages 45034-45035] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2017-20606] ----------------------------------------------------------------------- DEPARTMENT OF HEALTH AND HUMAN SERVICES Indian Health Service Request for Public Comment: 60 Day Notice for Extension of Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys AGENCY: Indian Health Service, HHS. ACTION: Notice and request for comments. Request for extension of approval. ----------------------------------------------------------------------- SUMMARY: In compliance the Paperwork Reduction Act of 1995, the Indian Health Service (IHS) invites the general public to take this opportunity to comment on the information collection Office of Management and Budget (OMB) Control Number 0917-0036, ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act. This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to the Office of Management and Budget (OMB) for approval and solicits comments on specific aspects for the proposed information collection. A copy of the draft supporting statement is available at www.regulations.gov (see Docket ID IHS_FRDOC_0001-[insert number]). DATES: Consideration will be given to all comments received by November 27, 2017. For Comments: Submit comments to Evonne Bennett-Barnes by one of the following methods:Mail: Evonne Bennett-Barnes, Information Collection Clearance Officer, Indian Health Service, 5600 Fishers Lane, Rockville, MD 20857. Phone: 301-443-4750. Email: [email protected]. Fax: 301-594-0899. Comments submitted in response to this notice will be made available to the public by publishing them in the 30 day Federal Register notice for this information collection. For this reason, please do not include information of a confidential nature, such as sensitive personal information or proprietary information. If comments are submitted via email, the email address will be automatically captured and included as part of the comment that is placed in the public docket and made available on the Internet. Please note that responses to this public comment request containing any routine notice about the confidentiality of the communication will be treated as public comments that may be made available to the public notwithstanding the inclusion of the routine notice. FOR FURTHER INFORMATION CONTACT: To request additional information, please contact Evonne Bennett-Barnes, [email protected] or 301-443-4750. SUPPLEMENTARY INFORMATION: The IHS is submitting the proposed information collection to OMB for review, as required by section 3507(a)(1)(D) of the Paperwork Reduction Act of 1995. This notice is soliciting comments from members of the public and affected agencies as required by 44 U.S.C. 3506(c)(2)(A) concerning the proposed collection of information to: (1) Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information; (3) Enhance the quality, utility, and clarity of the information to be collected; and (4) Minimize the burden of the collection of information on those who are to respond; including through the use of appropriate automated collection techniques of other forms of information technology, e.g., permitting electronic submission of responses. Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys. Type of Information Collection Request: Three year extension approval of this information collection. OMB Control Number: 0917-0036. Abstract: The proposed information collection activity provides a means to garner qualitative customer and [[Page 45035]] stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. Qualitative feedback is information that provides useful insights on perceptions and opinions, but is not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the agency's services will be unavailable. The agency will only submit a collection for approval under this generic clearance if it meets the following conditions: The collections are voluntary; The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; The collections are non-controversial and do not raise issues of concern to other Federal agencies; Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; Personally identifiable information is collected only to the extent necessary and is not retained; Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency; Information gathered will not be used for the purpose of substantially informing influential policy decisions; and Information gathered will yield qualitative information; and The collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Current Actions: Extension of approval for a collection of information. Type of Review: Extension. Affected Public: Individuals and households, businesses and organizations, and Tribal governments. Estimated Number of Respondents: 105,000. Below are projected annual average estimates for the next three years: Average Expected Annual Number of activities: 100. Average number of Respondents per Activity: 1050. Annual responses: 105,000. Frequency of Response: Once per request. Average minutes per response: 10. Burden hours: 17,500. There are no direct costs to respondents to report. All written comments will be available for public inspection on Regulations.gov. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Comment Due Date: Your comments regarding this information collection are best assured of having full effect if received within 60 days of the date of this publication. Dated: August 25, 2017. Chris Buchanan, Assistant Surgeon General, Deputy Director, Indian Health Service. [FR Doc. 2017-20606 Filed 9-26-17; 8:45 am] BILLING CODE 4165-16-P
![45034 Federal Register / Vol. 82, No. 186 / Wednesday, September 27, 2017 / Notices
The Subpart A Subcommittee (SAS) interpretation or other reasonable • Email: Evonne.Bennett-Barnes@
was established by SACHRP in October accommodations, should notify one of ihs.gov.
2006 and is charged with developing the designated SACHRP points of • Fax: 301–594–0899.
recommendations for consideration by contact at the address/phone number Comments submitted in response to
SACHRP regarding the application of listed above at least one week prior to this notice will be made available to the
subpart A of 45 CFR part 46 in the the meeting. public by publishing them in the 30 day
current research environment. Dated: September 21, 2017. Federal Register notice for this
The Subcommittee on Harmonization information collection. For this reason,
Julia G. Gorey,
(SOH) was established by SACHRP at its please do not include information of a
July 2009 meeting and charged with Executive Director, Secretary’s Advisory
confidential nature, such as sensitive
Committee on Human Research Protections.
identifying and prioritizing areas in personal information or proprietary
which regulations and/or guidelines for [FR Doc. 2017–20651 Filed 9–26–17; 8:45 am]
information. If comments are submitted
human subjects research adopted by BILLING CODE 4150–36–P
via email, the email address will be
various agencies or offices within HHS automatically captured and included as
would benefit from harmonization, part of the comment that is placed in the
consistency, clarity, simplification and/ DEPARTMENT OF HEALTH AND
public docket and made available on the
or coordination. HUMAN SERVICES
Internet. Please note that responses to
The SACHRP meeting will open to the this public comment request containing
public at 8:30 a.m., on Tuesday, October Indian Health Service
any routine notice about the
17, 2017, followed by opening remarks Request for Public Comment: 60 Day confidentiality of the communication
from Dr. Jerry Menikoff, Director, Office Notice for Extension of Fast Track will be treated as public comments that
for Human Research Protections (OHRP) Generic Clearance for the Collection of may be made available to the public
and Dr. Stephen Rosenfeld, SACHRP Qualitative Feedback on Agency notwithstanding the inclusion of the
Chair. Service Delivery: IHS Customer routine notice.
The SAS will present their
Service Satisfaction and Similar FOR FURTHER INFORMATION CONTACT: To
recommendations regarding the revised
Surveys request additional information, please
Common Rule’s (https://www.gpo.gov/
fdsys/pkg/FR-2017-01-19/html/2017- contact Evonne Bennett-Barnes,
AGENCY: Indian Health Service, HHS. Evonne.Bennett-Barnes@ihs.gov or 301–
01058.htm) expedited review ACTION:Notice and request for
requirements, followed by a discussion 443–4750.
comments. Request for extension of SUPPLEMENTARY INFORMATION: The IHS is
of the meaning of ‘‘context’’ when
approval. submitting the proposed information
considering requirement for single IRB
review. This will be followed by a collection to OMB for review, as
SUMMARY: In compliance the Paperwork
discussion of SOH recommendations on required by section 3507(a)(1)(D) of the
Reduction Act of 1995, the Indian
the revised Common Rule’s HIPAA Paperwork Reduction Act of 1995. This
Health Service (IHS) invites the general
exemption, section 104(d)(4)(iii), and a notice is soliciting comments from
public to take this opportunity to
panel discussion with a representative members of the public and affected
comment on the information collection
of the Office for Civil Rights. The day agencies as required by 44 U.S.C.
Office of Management and Budget
will conclude with a presentation by 3506(c)(2)(A) concerning the proposed
(OMB) Control Number 0917–0036,
OHRP staff on a new public outreach collection of information to: (1) Evaluate
‘‘Generic Clearance for the Collection of
Web site, About Participation. The whether the proposed collection of
Qualitative Feedback on Agency Service
Tuesday meeting will adjourn at information is necessary for the proper
Delivery’’ for approval under the
approximately 5:00 p.m. performance of the functions of the
Paperwork Reduction Act. This
The Wednesday, October 18, meeting agency, including whether the
collection was developed as part of a
will begin at 8:30 a.m. with a information will have practical utility;
Federal Government-wide effort to
presentation and discussion led by FDA (2) Evaluate the accuracy of the agency’s
streamline the process for seeking
staff on a recent FDA experience with estimate of the burden of the proposed
feedback from the public on service
IRB review under 21 CFR 50.54, and the collection of information; (3) Enhance
delivery. This notice announces our
lessons learned. Time is allotted for the quality, utility, and clarity of the
intent to submit this collection to the
review of the previous day’s information to be collected; and (4)
Office of Management and Budget
recommendations. The meeting will Minimize the burden of the collection of
(OMB) for approval and solicits
adjourn at approximately 4:00 p.m., information on those who are to
comments on specific aspects for the
October 18, 2017. respond; including through the use of
proposed information collection.
Time for public comment sessions appropriate automated collection
A copy of the draft supporting
will be allotted both days. On-site techniques of other forms of information
statement is available at
registration is required for participation technology, e.g., permitting electronic
www.regulations.gov (see Docket ID
in the live public comment session. submission of responses.
IHS_FRDOC_0001-[insert number]).
Note that public comment must be Title: Generic Clearance for the
relevant to issues currently being DATES: Consideration will be given to all Collection of Qualitative Feedback on
addressed by the SACHRP. Individuals comments received by November 27, Agency Service Delivery: IHS Customer
2017.
asabaliauskas on DSKBBXCHB2PROD with NOTICES
submitting written statements as public Service Satisfaction and Similar
comment should email or fax their For Comments: Submit comments to Surveys.
comments to SACHRP at SACHRP@ Evonne Bennett-Barnes by one of the Type of Information Collection
hhs.gov at least five business days prior following methods: Request: Three year extension approval
to the meeting. • Mail: Evonne Bennett-Barnes, of this information collection.
Public attendance at the meeting is Information Collection Clearance OMB Control Number: 0917–0036.
limited to space available. Individuals Officer, Indian Health Service, 5600 Abstract: The proposed information
who plan to attend and need special Fishers Lane, Rockville, MD 20857. collection activity provides a means to
assistance, such as sign language • Phone: 301–443–4750. garner qualitative customer and
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![Federal Register / Vol. 82, No. 186 / Wednesday, September 27, 2017 / Notices 45035
stakeholder feedback in an efficient, and Information gathered will yield respond to, a collection of information
timely manner, in accordance with the qualitative information; and unless it displays a currently valid OMB
Administration’s commitment to • The collections will not be designed control number.
improving service delivery. Qualitative or expected to yield statistically reliable Comment Due Date: Your comments
feedback is information that provides results or used as though the results are regarding this information collection are
useful insights on perceptions and generalizable to the population of study. best assured of having full effect if
opinions, but is not statistical surveys Feedback collected under this generic received within 60 days of the date of
that yield quantitative results that can clearance provides useful information, this publication.
be generalized to the population of but it does not yield data that can be Dated: August 25, 2017.
study. This feedback will provide generalized to the overall population.
Chris Buchanan,
insights into customer or stakeholder This type of generic clearance for
Assistant Surgeon General, Deputy Director,
perceptions, experiences and qualitative information will not be used
Indian Health Service.
expectations, provide an early warning for quantitative information collections
[FR Doc. 2017–20606 Filed 9–26–17; 8:45 am]
of issues with service, or focus attention that are designed to yield reliably
BILLING CODE 4165–16–P
on areas where communication, training actionable results, such as monitoring
or changes in operations might improve trends over time or documenting
delivery of products or services. These program performance. Such data uses
DEPARTMENT OF HEALTH AND
collections will allow for ongoing, require more rigorous designs that
HUMAN SERVICES
collaborative and actionable address: the target population to which
communications between the Agency generalizations will be made, the National Institutes of Health
and its customers and stakeholders. It sampling frame, the sample design
will also allow feedback to contribute (including stratification and clustering), Center for Scientific Review; Notice of
directly to the improvement of program the precision requirements or power Closed Meetings
management. calculations that justify the proposed
The solicitation of feedback will target sample size, the expected response rate, Pursuant to section 10(d) of the
areas such as: Timeliness, methods for assessing potential non- Federal Advisory Committee Act, as
appropriateness, accuracy of response bias, the protocols for data amended, notice is hereby given of the
information, courtesy, efficiency of collection, and any testing procedures following meetings.
service delivery, and resolution of that were or will be undertaken prior to The meetings will be closed to the
issues with service delivery. Responses fielding the study. Depending on the public in accordance with the
will be assessed to plan and inform degree of influence the results are likely provisions set forth in sections
efforts to improve or maintain the to have, such collections may still be 552b(c)(4) and 552b(c)(6), Title 5 U.S.C.,
quality of service offered to the public. eligible for submission for other generic as amended. The grant applications and
If this information is not collected, vital mechanisms that are designed to yield the discussions could disclose
feedback from customers and quantitative results. confidential trade secrets or commercial
stakeholders on the agency’s services As a general matter, information property such as patentable material,
will be unavailable. collections will not result in any new and personal information concerning
system of records containing privacy individuals associated with the grant
The agency will only submit a
information and will not ask questions applications, the disclosure of which
collection for approval under this
of a sensitive nature, such as sexual would constitute a clearly unwarranted
generic clearance if it meets the
behavior and attitudes, religious beliefs, invasion of personal privacy.
following conditions:
• The collections are voluntary; and other matters that are commonly Name of Committee: Center for Scientific
• The collections are low-burden for considered private. Review Special Emphasis Panel;
Current Actions: Extension of Fellowships: Neurodevelopment, Synaptic
respondents (based on considerations of
approval for a collection of information. Plasticity and Neurodegeneration.
total burden hours, total number of Date: October 16–17, 2017.
respondents, or burden-hours per Type of Review: Extension.
Affected Public: Individuals and Time: 8:00 a.m. to 5:00 p.m.
respondent) and are low-cost for both Agenda: To review and evaluate grant
the respondents and the Federal households, businesses and
applications.
Government; organizations, and Tribal governments. Place: Residence Inn Washington, DC
Estimated Number of Respondents:
• The collections are non- Downtown, 1199 Vermont Ave. NW.,
105,000. Washington, DC 20005.
controversial and do not raise issues of
Below are projected annual average Contact Person: Mary Schueler, Ph.D.,
concern to other Federal agencies; Any
estimates for the next three years: Scientific Review Officer, Center for
collection is targeted to the solicitation Average Expected Annual Number of Scientific Review, National Institutes of
of opinions from respondents who have activities: 100. Health, 6701 Rockledge Drive, Room 5214,
experience with the program or may Average number of Respondents per MSC 7846, Bethesda, MD 20892, 301–451–
have experience with the program in the Activity: 1050. 0996, marygs@csr.nih.gov.
near future; Annual responses: 105,000. Name of Committee: Center for Scientific
• Personally identifiable information Frequency of Response: Once per Review Special Emphasis Panel; Shared
is collected only to the extent necessary request. Instrumentation Grants for Confocal Imaging
and is not retained;
asabaliauskas on DSKBBXCHB2PROD with NOTICES
Average minutes per response: 10. and Microscopy.
• Information gathered will be used Burden hours: 17,500. Date: October 16–17, 2017.
only internally for general service There are no direct costs to Time: 8:00 a.m. to 6:00 p.m.
improvement and program management Agenda: To review and evaluate grant
respondents to report. applications.
purposes and is not intended for release All written comments will be Place: Admiral Fell Inn, 888 South
outside of the agency; available for public inspection on Broadway, Baltimore, MD 21231.
• Information gathered will not be Regulations.gov. Contact Person: Jonathan Arias, Ph.D.,
used for the purpose of substantially An agency may not conduct or Scientific Review Officer, Center for
informing influential policy decisions; sponsor, and a person is not required to Scientific Review, National Institutes of
VerDate Sep<11>2014 18:59 Sep 26, 2017 Jkt 241001 PO 00000 Frm 00050 Fmt 4703 Sfmt 4703 E:\FR\FM\27SEN1.SGM 27SEN1](https://thefederalregister.org/doc/82_FR_45220/page/2.svg)
Document Created: 2018-10-24 14:47:47
Document Modified: 2018-10-24 14:47:47
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comments. Request for extension of approval. | |
| Dates | Consideration will be given to all comments received by November 27, 2017. | |
| Contact | To request additional information, please contact Evonne Bennett-Barnes, [email protected] or 301-443-4750. | |
| FR Citation | 82 FR 45034 |
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