82_FR_49009 82 FR 48807 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

82 FR 48807 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF ENERGY
Energy Information Administration

Federal Register Volume 82, Issue 202 (October 20, 2017)

Page Range48807-48808
FR Document2017-22802

EIA intends to extend with changes for three years with the Office of Management and Budget (OMB) its Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' under OMB Control No. 1905-0210. As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, this generic clearance enables EIA to collect customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to ensure that our programs are effective, meet our customers' needs, and receive feedback on improving service delivery to the public.

Federal Register, Volume 82 Issue 202 (Friday, October 20, 2017)
[Federal Register Volume 82, Number 202 (Friday, October 20, 2017)]
[Notices]
[Pages 48807-48808]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-22802]



[[Page 48807]]

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DEPARTMENT OF ENERGY

Energy Information Administration


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Energy Information Administration, Department of Energy.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: EIA intends to extend with changes for three years with the 
Office of Management and Budget (OMB) its Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' under 
OMB Control No. 1905-0210. As part of a Federal Government-wide effort 
to streamline the process to seek feedback from the public on service 
delivery, this generic clearance enables EIA to collect customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
our commitment to ensure that our programs are effective, meet our 
customers' needs, and receive feedback on improving service delivery to 
the public.

DATES: Consideration will be given to all comments received by December 
19, 2017. If you anticipate difficulty in submitting comments within 
that period, contact the person listed in ADDRESSES as soon as 
possible.

ADDRESSES: Written comments may be sent to Jacob Bournazian, U.S. 
Energy Information Administration, 1000 Independence Avenue SW., EI-21 
Washington, DC 20585 or by email at [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection supporting statement should be 
directed to Jacob Bournazian, U.S. Energy Information Administration, 
telephone: 202-586-5562, email: [email protected].

SUPPLEMENTARY INFORMATION: The proposed information collection activity 
provides a means to collect qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations. This feedback also provides 
an early warning of issues with service, or focuses attention on areas 
where communication, training or changes in operations might improve 
the accuracy of data reported on survey instruments or the delivery of 
products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    This information collection request contains:
    (1) OMB Control No.: 1905-0210;
    (2) Information Collection Request Title: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery;
    (3) Type of Request: Renewal with changes;
    (4) Purpose: The solicitation of feedback will target areas such 
as: Timeliness, understanding of questions and terminology used in 
survey instruments, perceptions on data confidentiality and security, 
appropriateness and relevancy of information, accuracy of information, 
courtesy, efficiency of service delivery, and resolution of issues with 
service delivery. Responses will be assessed to plan and inform efforts 
to improve or maintain the quality of service offered to the public. If 
this information is not collected, vital feedback from customers and 
stakeholders on the agency's services will be unavailable.
    The agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions: The collections 
are voluntary; The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government; The collections are non-controversial and 
do not raise issues of concern to other Federal agencies; Any 
collection is targeted to the solicitation of opinions from respondents 
who have experience with the program or may have experience with the 
program in the near future; Personally identifiable information (PII) 
is collected only to the extent necessary for initially contacting 
respondents and is not retained; Information gathered is intended to be 
used only internally for general service improvement, the design, 
modification, and evaluation of survey instruments, modes of data 
collection, and program management purposes. It is not intended for 
release outside of the agency (if released, the agency must indicate 
the qualitative nature of the information); Information gathered will 
not be used for the purpose of substantially informing influential 
policy decisions; and the collections will not be designed or expected 
to yield statistically reliable results or used as though the results 
are generalizable to the population of study. The information gathered 
will only generate qualitative type of information. Feedback collected 
under this generic clearance provides useful information, but it does 
not yield data that can be generalized to the overall population. This 
type of generic clearance for qualitative information will not be used 
for quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Such data uses require more rigorous 
designs that address: The target population to which generalizations 
will be made, the sampling frame, the sample design (including 
stratification and clustering), the precision requirements or power 
calculations that justify the proposed sample size, the expected 
response rate, methods for assessing potential non-response bias, the 
protocols for data collection, and any testing procedures that were or 
will be undertaken prior to fielding the study. Depending on the degree 
of influence the results are likely to have, such collections may still 
be eligible for submission for other generic mechanisms that are 
designed to yield quantitative results. As a general matter, 
information collections will not result in any new system of records 
containing privacy information and will not ask questions of a 
sensitive nature, such as sexual behavior and attitudes, religious 
beliefs, and other matters that are commonly considered private.
    (5) Annual Estimated Number of Respondents: 80,600.
    (6) Annual Estimated Number of Responses: 80,600.
    (7) Annual Estimated Number of Burden Hours: 8,450.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the

[[Page 48808]]

collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information. All 
written comments will be available for public inspection at 
www.Regulations.gov. Comments submitted in response to this notice may 
be made available to the public through relevant Web sites. For this 
reason, please do not include in your comments information of a 
confidential nature, such as sensitive personal information or 
proprietary information. If you send an email comment; your email 
address will be automatically captured and included as part of the 
comment that is placed in the public docket and made available on the 
Internet. Please note that responses to this public comment request 
containing any routine notice about the confidentiality of the 
communication will be treated as public comments that may be made 
available to the public notwithstanding the inclusion of the routine 
notice. An agency may not conduct or sponsor, and a person is not 
required to respond to, a collection of information unless it displays 
a currently valid Office of Management and Budget control number.

    Statutory Authority:  Executive Order (E.O.) 13571, Streamlining 
Service Delivery and Improving Customer Service.

    Issued in Washington, DC, on August 24, 2017.
Nanda Srinivasan,
Director, Office of Survey Development and Statistical Integration, 
U.S. Energy Information Administration.
[FR Doc. 2017-22802 Filed 10-19-17; 8:45 am]
 BILLING CODE 6450-01-P



                                                                              Federal Register / Vol. 82, No. 202 / Friday, October 20, 2017 / Notices                                            48807

                                                DEPARTMENT OF ENERGY                                    experiences and expectations. This                    agency (if released, the agency must
                                                                                                        feedback also provides an early warning               indicate the qualitative nature of the
                                                Energy Information Administration                       of issues with service, or focuses                    information); Information gathered will
                                                                                                        attention on areas where                              not be used for the purpose of
                                                Agency Information Collection                           communication, training or changes in                 substantially informing influential
                                                Activities: Proposed Collection;                        operations might improve the accuracy                 policy decisions; and the collections
                                                Comment Request; Generic Clearance                      of data reported on survey instruments                will not be designed or expected to
                                                for the Collection of Qualitative                       or the delivery of products or services.              yield statistically reliable results or used
                                                Feedback on Agency Service Delivery                     These collections will allow for                      as though the results are generalizable to
                                                AGENCY: U.S. Energy Information                         ongoing, collaborative and actionable                 the population of study. The
                                                Administration, Department of Energy.                   communications between the agency                     information gathered will only generate
                                                ACTION: Notice and request for                          and its customers and stakeholders. It                qualitative type of information.
                                                comments.                                               will also allow feedback to contribute                Feedback collected under this generic
                                                                                                        directly to the improvement of program                clearance provides useful information,
                                                SUMMARY:   EIA intends to extend with                   management.                                           but it does not yield data that can be
                                                changes for three years with the Office                    This information collection request                generalized to the overall population.
                                                of Management and Budget (OMB) its                      contains:                                             This type of generic clearance for
                                                Generic Information Collection Request                     (1) OMB Control No.: 1905–0210;                    qualitative information will not be used
                                                (Generic ICR): ‘‘Generic Clearance for                     (2) Information Collection Request                 for quantitative information collections
                                                the Collection of Qualitative Feedback                  Title: Generic Clearance for the                      that are designed to yield reliably
                                                on Agency Service Delivery’’ under                      Collection of Qualitative Feedback on                 actionable results, such as monitoring
                                                OMB Control No. 1905–0210. As part of                   Agency Service Delivery;                              trends over time or documenting
                                                a Federal Government-wide effort to                        (3) Type of Request: Renewal with                  program performance. Such data uses
                                                streamline the process to seek feedback                 changes;                                              require more rigorous designs that
                                                from the public on service delivery, this                  (4) Purpose: The solicitation of                   address: The target population to which
                                                generic clearance enables EIA to collect                feedback will target areas such as:                   generalizations will be made, the
                                                customer and stakeholder feedback in                    Timeliness, understanding of questions                sampling frame, the sample design
                                                an efficient, timely manner, in                         and terminology used in survey                        (including stratification and clustering),
                                                accordance with our commitment to                       instruments, perceptions on data                      the precision requirements or power
                                                ensure that our programs are effective,                 confidentiality and security,                         calculations that justify the proposed
                                                meet our customers’ needs, and receive                  appropriateness and relevancy of                      sample size, the expected response rate,
                                                feedback on improving service delivery                  information, accuracy of information,                 methods for assessing potential non-
                                                to the public.                                          courtesy, efficiency of service delivery,             response bias, the protocols for data
                                                                                                        and resolution of issues with service                 collection, and any testing procedures
                                                DATES: Consideration will be given to all
                                                                                                        delivery. Responses will be assessed to               that were or will be undertaken prior to
                                                comments received by December 19,
                                                                                                        plan and inform efforts to improve or                 fielding the study. Depending on the
                                                2017. If you anticipate difficulty in                   maintain the quality of service offered to
                                                submitting comments within that                                                                               degree of influence the results are likely
                                                                                                        the public. If this information is not                to have, such collections may still be
                                                period, contact the person listed in                    collected, vital feedback from customers
                                                ADDRESSES as soon as possible.                                                                                eligible for submission for other generic
                                                                                                        and stakeholders on the agency’s                      mechanisms that are designed to yield
                                                ADDRESSES: Written comments may be                      services will be unavailable.
                                                sent to Jacob Bournazian, U.S. Energy                                                                         quantitative results. As a general matter,
                                                                                                           The agency will only submit a                      information collections will not result
                                                Information Administration, 1000                        collection for approval under this
                                                Independence Avenue SW., EI–21                                                                                in any new system of records containing
                                                                                                        generic clearance if it meets the                     privacy information and will not ask
                                                Washington, DC 20585 or by email at                     following conditions: The collections
                                                jacob.bournazian@eia.gov.                                                                                     questions of a sensitive nature, such as
                                                                                                        are voluntary; The collections are low-               sexual behavior and attitudes, religious
                                                FOR FURTHER INFORMATION CONTACT:                        burden for respondents (based on                      beliefs, and other matters that are
                                                Requests for additional information or                  considerations of total burden hours,                 commonly considered private.
                                                copies of the information collection                    total number of respondents, or burden-                  (5) Annual Estimated Number of
                                                supporting statement should be directed                 hours per respondent) and are low-cost                Respondents: 80,600.
                                                to Jacob Bournazian, U.S. Energy                        for both the respondents and the Federal                 (6) Annual Estimated Number of
                                                Information Administration, telephone:                  Government; The collections are non-                  Responses: 80,600.
                                                202–586–5562, email:                                    controversial and do not raise issues of                 (7) Annual Estimated Number of
                                                jacob.bournazian@eia.gov.                               concern to other Federal agencies; Any                Burden Hours: 8,450.
                                                SUPPLEMENTARY INFORMATION: The                          collection is targeted to the solicitation               Request for Comments: Comments
                                                proposed information collection activity                of opinions from respondents who have                 submitted in response to this notice will
                                                provides a means to collect qualitative                 experience with the program or may                    be summarized and/or included in the
                                                customer and stakeholder feedback in                    have experience with the program in the               request for OMB approval. Comments
                                                an efficient, timely manner, in                         near future; Personally identifiable                  are invited on: (a) Whether the
                                                accordance with the Administration’s                    information (PII) is collected only to the            collection of information is necessary
                                                commitment to improving service                         extent necessary for initially contacting             for the proper performance of the
                                                delivery. By qualitative feedback we                    respondents and is not retained;                      functions of the agency, including
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                                                mean information that provides useful                   Information gathered is intended to be                whether the information shall have
                                                insights on perceptions and opinions,                   used only internally for general service              practical utility; (b) the accuracy of the
                                                but are not statistical surveys that yield              improvement, the design, modification,                agency’s estimate of the burden of the
                                                quantitative results that can be                        and evaluation of survey instruments,                 collection of information; (c) ways to
                                                generalized to the population of study.                 modes of data collection, and program                 enhance the quality, utility, and clarity
                                                This feedback will provide insights into                management purposes. It is not                        of the information to be collected; (d)
                                                customer or stakeholder perceptions,                    intended for release outside of the                   ways to minimize the burden of the


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                                                48808                         Federal Register / Vol. 82, No. 202 / Friday, October 20, 2017 / Notices

                                                collection of information on                            DEPARTMENT OF ENERGY                                  or other forms of information
                                                respondents, including through the use                                                                        technology.
                                                of automated collection techniques or                   U.S. Energy Information                                  This information collection request
                                                other forms of information technology;                  Administration                                        contains:
                                                and (e) estimates of capital or start-up                                                                         (1) OMB No.: 1905–0209;
                                                                                                        Notice and Request for Comments                          (2) Information Collection Request
                                                costs and costs of operation,
                                                                                                                                                              Title: Densified Biomass Fuel Report;
                                                maintenance, and purchase of services                   AGENCY: U.S. Energy Information                          (3) Type of Request: Renewal, with
                                                to provide information. Burden means                    Administration (EIA), Department of                   Changes;
                                                the total time, effort, or financial                    Energy.                                                  (4) Purpose: Form EIA–63C Densified
                                                resources expended by persons to                        ACTION: Notice and request for                        Biomass Fuel Report is part of EIA’s
                                                generate, maintain, retain, disclose or                 comments.                                             comprehensive energy data program.
                                                provide information to or for a Federal                                                                       The survey collects information on the
                                                agency. This includes the time needed                   SUMMARY:    EIA, pursuant to the                      manufacture, shipment, exports, energy
                                                to review instructions; to develop,                     Paperwork Reduction Act of 1995,                      characteristics, and sales of pellet fuels
                                                acquire, install and utilize technology                 intends to extend with changes for three              and other densified biomass fuel
                                                and systems for the purpose of                          years with the Office of Management                   products data from facilities that
                                                collecting, validating and verifying                    and Budget (OMB) Form EIA–63C                         manufacture densified biomass fuel
                                                                                                        Densified Biomass Fuel Report. Form                   products, primarily pellet fuels, for
                                                information, processing and
                                                                                                        EIA–63C collects data on pellet fuel and              energy applications. The data collected
                                                maintaining information, and disclosing
                                                                                                        other densified biomass fuel production,              is a primary source of information for
                                                and providing information; to train                     sales, and inventory levels from
                                                personnel and to be able to respond to                                                                        the nation’s growing production of
                                                                                                        operators of U.S. pellet fuel                         biomass products for heating and
                                                a collection of information, to search                  manufacturing facilities. The data                    electric power generation, for both
                                                data sources, to complete and review                    collected is used for the purpose of                  domestic use and export markets.
                                                the collection of information; and to                   estimating densified biomass fuel                        (4a) Proposed Changes to Information
                                                transmit or otherwise disclose the                      consumption in the United States, as                  Collection: To reduce reporting burden,
                                                information. All written comments will                  well as production, sales, and inventory              EIA proposes to eliminate the following
                                                be available for public inspection at                   at state, regional, and national levels.              seven questions: Part 2 Question 2.2
                                                www.Regulations.gov. Comments                           DATES: Comments regarding this                        ‘‘What is the operational month’’ Part 2
                                                submitted in response to this notice may                proposed information collection must                  Question 2.4 ‘‘What is the total installed
                                                be made available to the public through                 be received on or before December 19,                 horsepower of the pellet extrusion
                                                relevant Web sites. For this reason,                    2017. If you anticipate difficulty in                 machinery at this facility’’; Part 2.
                                                please do not include in your comments                  submitting comments within that                       Question 2.5 ‘‘If the pellet extrusion
                                                information of a confidential nature,                   period, contact the person listed in                  machinery was not fully utilized during
                                                such as sensitive personal information                  ADDRESSES as soon as possible.                        the month, choose the applicable
                                                or proprietary information. If you send                 ADDRESSES: Written comments may be
                                                                                                                                                              explanation’’ and all of explanation
                                                an email comment; your email address                    sent to Connor Murphy, U.S.                           selection choices’’; Part 2. Question 2.6
                                                will be automatically captured and                      Department of Energy, EI–23, 1000                     ‘‘What is the planned maximum annual
                                                included as part of the comment that is                 Independence Avenue SW.,                              production capacity at this facility’’;
                                                placed in the public docket and made                    Washington, DC 2058, or by email at                   Part 2. Question 2.7 ‘‘What is the
                                                available on the Internet. Please note                  DensifiedBiomass2018@eia.gov. The                     planned total installed horsepower of
                                                that responses to this public comment                   draft form and instructions are available             the pellet extrusion machinery at this
                                                                                                        at https://www.eia.gov/survey/#eia-63c.               facility’’; Part 3. Question 3.2 ‘‘In the
                                                request containing any routine notice
                                                                                                                                                              reporting period, did the mill utilize any
                                                about the confidentiality of the                        FOR FURTHER INFORMATION CONTACT:
                                                                                                                                                              portion of the above feedstock for uses
                                                communication will be treated as public                 Requests for additional information or                other than transformation into densified
                                                comments that may be made available to                  copies of the information collection                  biomass products, such as to operate the
                                                the public notwithstanding the                          instrument and instructions should be                 mill, produce electricity (combined heat
                                                inclusion of the routine notice. An                     directed to Connor Murphy at 202–287–                 and power) or other beneficial use of
                                                agency may not conduct or sponsor, and                  5982, or by email at Connor.Murphy@                   energy produced (such as heating/
                                                a person is not required to respond to,                 eia.gov.                                              cooling)’’; Part 4. Question 4.2, Delete
                                                a collection of information unless it                   SUPPLEMENTARY INFORMATION:       Comments             the column for reporting ‘‘Export Port.’’
                                                displays a currently valid Office of                    are invited on: (a) Whether the proposed              Respondents will continue to report on
                                                Management and Budget control                           collection of information is necessary                all other data elements in section 4.2.
                                                number.                                                 for the proper performance of the                     EIA is proposing to delete these data
                                                  Statutory Authority: Executive Order                  functions of the agency, including                    elements based on consultations with
                                                (E.O.) 13571, Streamlining Service Delivery             whether the information shall have                    respondents during the collection cycle.
                                                and Improving Customer Service.                         practical utility; (b) the accuracy of the            The questions that EIA proposes to
                                                                                                        agency’s estimate of the burden of the                delete were questions that respondents
                                                  Issued in Washington, DC, on August 24,               proposed collection of information,                   stated were either confusing or difficult
                                                2017.
                                                                                                        including the validity of the                         to answer, or are questions that EIA
srobinson on DSKBC5CHB2PROD with NOTICES




                                                Nanda Srinivasan,                                       methodology and assumptions used; (c)                 receives too few responses to allow
                                                Director, Office of Survey Development and              ways to enhance the quality, utility, and             publication because of the data
                                                Statistical Integration, U.S. Energy                    clarity of the information to be                      confidentiality rules that EIA applies to
                                                Information Administration.                             collected; and (d) ways to minimize the               the aggregate statistical estimates. EIA is
                                                [FR Doc. 2017–22802 Filed 10–19–17; 8:45 am]            burden of the collection of information               also proposing to change the due date
                                                BILLING CODE 6450–01–P                                  on respondents, including through the                 for annual respondents (small biomass
                                                                                                        use of automated collection techniques                fuel manufacturers having a capacity of


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Document Created: 2017-10-20 00:06:23
Document Modified: 2017-10-20 00:06:23
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice and request for comments.
DatesConsideration will be given to all comments received by December 19, 2017. If you anticipate difficulty in submitting comments within
ContactRequests for additional information or copies of the information collection supporting statement should be directed to Jacob Bournazian, U.S. Energy Information Administration, telephone: 202-586-5562, email: [email protected]
FR Citation82 FR 48807 

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