82_FR_50581 82 FR 50372 - Information Collection; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

82 FR 50372 - Information Collection; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF AGRICULTURE
Forest Service

Federal Register Volume 82, Issue 209 (October 31, 2017)

Page Range50372-50373
FR Document2017-23700

In accordance with the Paperwork Reduction Act of 1995, the Forest Service is seeking comments from all interested individuals and organizations on the extension with no revision of a currently approved information collection, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

Federal Register, Volume 82 Issue 209 (Tuesday, October 31, 2017)
[Federal Register Volume 82, Number 209 (Tuesday, October 31, 2017)]
[Notices]
[Pages 50372-50373]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-23700]



[[Page 50372]]

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DEPARTMENT OF AGRICULTURE

Forest Service


Information Collection; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Forest Service, USDA.

ACTION: Notice; request for comment.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
Forest Service is seeking comments from all interested individuals and 
organizations on the extension with no revision of a currently approved 
information collection, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.

DATES: Comments must be received in writing on or before January 2, 
2018 to be assured of consideration. Comments received after that date 
will be considered to the extent practicable.

ADDRESSES: Comments concerning this notice should be addressed to the 
Assistant Director--Directives and Regulations, Office of Regulatory 
and Management Services, Mail Stop 1150, USDA Forest Service, 1400 
Independence Avenue SW., Washington, DC 20250. Comments also may be 
submitted via facsimile to (703) 605-1575, or by email to 
[email protected].
    Comments submitted in response to this notice may be made available 
to the public through relevant Web sites and upon request. For this 
reason, please do not include in your comments information of a 
confidential nature, such as sensitive personal information or 
proprietary information. If you send an email comment, your email 
address will be automatically captured and included as part of the 
comment that is placed in the public docket and made available on the 
Internet. Please note that responses to this public comment request 
containing any routine notice about the confidentiality of the 
communication will be treated as public comments that may be made 
available to the public notwithstanding the inclusion of the routine 
notice.
    The public may inspect the draft supporting statement and/or 
comments received at Forest Service, USDA, 201 14th Street SW., 
Washington, DC 20250, 1st floor CE, during normal business hours. 
Visitors are encouraged to call ahead to (202) 205-1082 to facilitate 
entry to the building. The public may request an electronic copy of the 
draft supporting statement and/or any comments received be sent via 
return email. Requests should be emailed to [email protected].

FOR FURTHER INFORMATION CONTACT: Nicholas DiProfio, Directives and 
Regulations Staff, Office of Regulatory and Management Services, by 
phone (202) 205-1082 or by email at [email protected]. Individuals 
who use telecommunication devices for the deaf (TDD) may call the 
Federal Relay Service (FRS) at 1-800-877-8339 twenty-four hours a day, 
every day of the year, including holidays.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 0596-0226.
    Expiration Date of Approval: 4/30/2018.
    Type of Request: Extension without change of a currently approved 
information collection.
    Abstract: This information collection activity provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Agency's commitment to improve 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management. The solicitation of feedback will 
target areas such as: Timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery. Responses will be assessed to plan and 
inform efforts to improve or maintain the quality of service offered to 
the public.
    If this information is not collected, vital feedback from customers 
and stakeholders on the Agency's services will be unavailable. The 
Agency will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study. Feedback collected under this generic clearance 
provides useful information, but it does not yield data that can be 
generalized to the overall population.
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs,

[[Page 50373]]

and other matters that are commonly considered private.
    Type of Respondents: Individuals and Households, Business and 
Organizations, State, Local or Tribal Government.
    Estimate of Burden per Response: 1 to 60 Minutes.
    Estimated Annual Number of Respondents: 3,500,000.
    Estimated Annual Number of Responses per Respondent: 1.
    Estimated Total Annual Burden on Respondents: 875,000 hours.
    Comment is Invited:
    Comment is invited on: (1) Whether this collection of information 
is necessary for the stated purposes and the proper performance of the 
functions of the agency, including whether the information will have 
practical or scientific utility; (2) the accuracy of the agency's 
estimate of the burden of the collection of information, including the 
validity of the methodology and assumptions used; (3) ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (4) ways to minimize the burden of the collection of information on 
respondents, including the use of automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology.
    All comments received in response to this notice, including names 
and addresses when provided, will be a matter of public record. 
Comments will be summarized and included in the submission request for 
Office of Management and Budget approval.

    Dated: October 25, 2017.
Robert Velasco,
Acting Deputy Chief, Business Operations.
[FR Doc. 2017-23700 Filed 10-30-17; 8:45 am]
 BILLING CODE 3411-15-P



                                                    50372                        Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices

                                                    DEPARTMENT OF AGRICULTURE                               email. Requests should be emailed to                  total burden hours, total number of
                                                                                                            ndiprofio@fs.fed.us.                                  respondents, or burden-hours per
                                                    Forest Service                                          FOR FURTHER INFORMATION CONTACT:                      respondent) and are low-cost for both
                                                                                                            Nicholas DiProfio, Directives and                     the respondents and the Federal
                                                    Information Collection; Generic                                                                               Government;
                                                                                                            Regulations Staff, Office of Regulatory
                                                    Clearance for the Collection of
                                                                                                            and Management Services, by phone                        • The collections are
                                                    Qualitative Feedback on Agency                                                                                noncontroversial and do not raise issues
                                                                                                            (202) 205–1082 or by email at
                                                    Service Delivery                                                                                              of concern to other Federal agencies;
                                                                                                            ndiprofio@fs.fed.us. Individuals who
                                                                                                            use telecommunication devices for the                    • Any collection is targeted to the
                                                    AGENCY:   Forest Service, USDA.
                                                                                                            deaf (TDD) may call the Federal Relay                 solicitation of opinions from
                                                    ACTION:   Notice; request for comment.                                                                        respondents who have experience with
                                                                                                            Service (FRS) at 1–800–877–8339
                                                    SUMMARY:   In accordance with the                       twenty-four hours a day, every day of                 the program or may have experience
                                                    Paperwork Reduction Act of 1995, the                    the year, including holidays.                         with the program in the near future;
                                                    Forest Service is seeking comments                                                                               • Personally identifiable information
                                                                                                            SUPPLEMENTARY INFORMATION:                            (PII) is collected only to the extent
                                                    from all interested individuals and                        Title: Generic Clearance for the
                                                    organizations on the extension with no                                                                        necessary and is not retained;
                                                                                                            Collection of Qualitative Feedback on                    • Information gathered is intended to
                                                    revision of a currently approved                        Agency Service Delivery.                              be used only internally for general
                                                    information collection, Generic                            OMB Number: 0596–0226.                             service improvement and program
                                                    Clearance for the Collection of                            Expiration Date of Approval: 4/30/                 management purposes and is not
                                                    Qualitative Feedback on Agency Service                  2018.                                                 intended for release outside of the
                                                    Delivery.                                                  Type of Request: Extension without                 agency (if released, the agency must
                                                    DATES: Comments must be received in                     change of a currently approved                        indicate the qualitative nature of the
                                                    writing on or before January 2, 2018 to                 information collection.                               information);
                                                    be assured of consideration. Comments                      Abstract: This information collection                 • Information gathered will not be
                                                    received after that date will be                        activity provides a means to garner                   used for the purpose of substantially
                                                    considered to the extent practicable.                   qualitative customer and stakeholder                  informing influential policy decisions;
                                                    ADDRESSES: Comments concerning this                     feedback in an efficient, timely manner,              and
                                                    notice should be addressed to the                       in accordance with the Agency’s                          • Information gathered will yield
                                                    Assistant Director—Directives and                       commitment to improve service                         qualitative information; the collections
                                                    Regulations, Office of Regulatory and                   delivery. By qualitative feedback we                  will not be designed or expected to
                                                    Management Services, Mail Stop 1150,                    mean information that provides useful                 yield statistically reliable results or used
                                                    USDA Forest Service, 1400                               insights on perceptions and opinions,                 as though the results are generalizable to
                                                    Independence Avenue SW.,                                but are not statistical surveys that yield            the population of study. Feedback
                                                    Washington, DC 20250. Comments also                     quantitative results that can be                      collected under this generic clearance
                                                    may be submitted via facsimile to (703)                 generalized to the population of study.               provides useful information, but it does
                                                    605–1575, or by email to ndiprofio@                        This feedback will provide insights                not yield data that can be generalized to
                                                    fs.fed.us.                                              into customer or stakeholder                          the overall population.
                                                       Comments submitted in response to                    perceptions, experiences and                             This type of generic clearance for
                                                    this notice may be made available to the                expectations, provide an early warning                qualitative information will not be used
                                                    public through relevant Web sites and                   of issues with service, or focus attention            for quantitative information collections
                                                    upon request. For this reason, please do                on areas where communication, training                that are designed to yield reliably
                                                    not include in your comments                            or changes in operations might improve                actionable results, such as monitoring
                                                    information of a confidential nature,                   delivery of products or services. These               trends over time or documenting
                                                    such as sensitive personal information                  collections will allow for ongoing,                   program performance. Such data uses
                                                    or proprietary information. If you send                 collaborative and actionable                          require more rigorous designs that
                                                    an email comment, your email address                    communications between the Agency                     address: The target population to which
                                                    will be automatically captured and                      and its customers and stakeholders. It                generalizations will be made, the
                                                    included as part of the comment that is                 will also allow feedback to contribute                sampling frame, the sample design
                                                    placed in the public docket and made                    directly to the improvement of program                (including stratification and clustering),
                                                    available on the Internet. Please note                  management. The solicitation of                       the precision requirements or power
                                                    that responses to this public comment                   feedback will target areas such as:                   calculations that justify the proposed
                                                    request containing any routine notice                   Timeliness, appropriateness, accuracy                 sample size, the expected response rate,
                                                    about the confidentiality of the                        of information, courtesy, efficiency of               methods for assessing potential
                                                    communication will be treated as public                 service delivery, and resolution of                   nonresponse bias, the protocols for data
                                                    comments that may be made available to                  issues with service delivery. Responses               collection, and any testing procedures
                                                    the public notwithstanding the                          will be assessed to plan and inform                   that were or will be undertaken prior to
                                                    inclusion of the routine notice.                        efforts to improve or maintain the                    fielding the study. Depending on the
                                                       The public may inspect the draft                     quality of service offered to the public.             degree of influence the results are likely
                                                    supporting statement and/or comments                       If this information is not collected,              to have, such collections may still be
asabaliauskas on DSKBBXCHB2PROD with NOTICES




                                                    received at Forest Service, USDA, 201                   vital feedback from customers and                     eligible for submission for other generic
                                                    14th Street SW., Washington, DC 20250,                  stakeholders on the Agency’s services                 mechanisms that are designed to yield
                                                    1st floor CE, during normal business                    will be unavailable. The Agency will                  quantitative results.
                                                    hours. Visitors are encouraged to call                  only submit a collection for approval                    As a general matter, information
                                                    ahead to (202) 205–1082 to facilitate                   under this generic clearance if it meets              collections will not result in any new
                                                    entry to the building. The public may                   the following conditions:                             system of records containing privacy
                                                    request an electronic copy of the draft                    • The collections are voluntary;                   information and will not ask questions
                                                    supporting statement and/or any                            • The collections are low-burden for               of a sensitive nature, such as sexual
                                                    comments received be sent via return                    respondents (based on considerations of               behavior and attitudes, religious beliefs,


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                                                                                 Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices                                               50373

                                                    and other matters that are commonly                     p.m. (Eastern) for the purpose of a                   work of this Committee are directed to
                                                    considered private.                                     discussion and vote for approval on the               the Commission’s Web site, http://
                                                      Type of Respondents: Individuals and                  draft report of Broken Windows                        www.usccr.gov, or may contact the
                                                    Households, Business and                                Policing.                                             Midwestern Regional Office at the above
                                                    Organizations, State, Local or Tribal                   DATES: The meeting will be held on                    email or street address.
                                                    Government.                                             Thursday, November 9, 2017, at 12:00                  Agenda
                                                      Estimate of Burden per Response: 1 to                 p.m. EST.
                                                    60 Minutes.                                                Public Call Information: Dial: 877–                Welcome and Roll Call
                                                      Estimated Annual Number of                            852–6576, Conference ID: 9818903.                     Discussion on Draft Report
                                                    Respondents: 3,500,000.                                                                                       Future Plans and Actions
                                                                                                            FOR FURTHER INFORMATION CONTACT:
                                                      Estimated Annual Number of                                                                                  Public Comment
                                                                                                            David Barreras, DFO, at dbarreras@                    Adjournment
                                                    Responses per Respondent: 1.                            usccr.gov or 312–353–8311.
                                                      Estimated Total Annual Burden on                      SUPPLEMENTARY INFORMATION: Members                    David Mussatt,
                                                    Respondents: 875,000 hours.                             of the public can listen to the                       Supervisory Chief, Regional Programs Unit.
                                                      Comment is Invited:                                   discussion. This meeting is available to              [FR Doc. 2017–23575 Filed 10–30–17; 8:45 am]
                                                      Comment is invited on: (1) Whether                    the public through the following toll-                BILLING CODE 6335–01–P
                                                    this collection of information is                       free call-in number: 877–852–6576,
                                                    necessary for the stated purposes and                   conference ID: 9818903. Any interested
                                                    the proper performance of the functions                 member of the public may call this                    COMMISSION ON CIVIL RIGHTS
                                                    of the agency, including whether the                    number and listen to the meeting. An
                                                    information will have practical or                      open comment period will be provided                  Notice of Public Meeting of the Ohio
                                                    scientific utility; (2) the accuracy of the             to allow members of the public to make                Advisory Committee To Discuss the
                                                    agency’s estimate of the burden of the                  a statement as time allows. The                       Committee’s Next Topic of Civil Rights
                                                    collection of information, including the                conference call operator will ask callers             Study: Educational Funding in Ohio
                                                    validity of the methodology and                         to identify themselves, the organization
                                                    assumptions used; (3) ways to enhance                                                                         AGENCY: U.S. Commission on Civil
                                                                                                            they are affiliated with (if any), and an             Rights.
                                                    the quality, utility, and clarity of the                email address prior to placing callers
                                                    information to be collected; and (4)                                                                          ACTION: Announcement of meeting.
                                                                                                            into the conference room. Callers can
                                                    ways to minimize the burden of the                      expect to incur regular charges for calls             SUMMARY:  Notice is hereby given,
                                                    collection of information on                            they initiate over wireless lines,                    pursuant to the provisions of the rules
                                                    respondents, including the use of                       according to their wireless plan. The                 and regulations of the U.S. Commission
                                                    automated, electronic, mechanical, or                   Commission will not refund any                        on Civil Rights (Commission) and the
                                                    other technological collection                          incurred charges. Callers will incur no               Federal Advisory Committee Act that
                                                    techniques or other forms of information                charge for calls they initiate over land-             the Ohio Advisory Committee
                                                    technology.                                             line connections to the toll-free                     (Committee) will hold a meeting on
                                                      All comments received in response to                  telephone number. Persons with hearing                Tuesday, November 21, 2017, at 12:00
                                                    this notice, including names and                        impairments may also follow the                       p.m. EST for the purpose of discussing
                                                    addresses when provided, will be a                      proceedings by first calling the Federal              preparations for a study of Civil Rights
                                                    matter of public record. Comments will                  Relay Service at 1–800–977–8339 and                   and Educational Funding in Ohio.
                                                    be summarized and included in the                       providing the Service with the
                                                    submission request for Office of                                                                              DATES: The meeting will be held on
                                                                                                            conference call number and conference                 Tuesday, November 21, 2017, at 12:00
                                                    Management and Budget approval.                         ID number.                                            p.m. EST.
                                                      Dated: October 25, 2017.                                 Members of the public are also                       Public Call Information: Dial: 877–
                                                    Robert Velasco,                                         entitled to submit written comments;                  604–9665, Conference ID: 8623758.
                                                    Acting Deputy Chief, Business Operations.               the comments must be received in the
                                                                                                                                                                  FOR FURTHER INFORMATION CONTACT:
                                                    [FR Doc. 2017–23700 Filed 10–30–17; 8:45 am]            regional office within 30 days following
                                                                                                            the meeting. Written comments may be                  Melissa Wojnaroski, DFO, at
                                                    BILLING CODE 3411–15–P
                                                                                                            mailed to the Midwestern Regional                     mwojnaroski@usccr.gov or 312–353–
                                                                                                            Office, U.S. Commission on Civil Rights,              8311.
                                                                                                            55 W. Monroe St., Suite 410, Chicago,                 SUPPLEMENTARY INFORMATION:      Members
                                                    COMMISSION ON CIVIL RIGHTS                              IL 60615. They may also be faxed to the               of the public can listen to the
                                                                                                            Commission at (312) 353–8324, or                      discussion. This meeting is available to
                                                    Notice of Public Meeting of the New
                                                                                                            emailed to David Barreras at dbarreras@               the public through the following toll-
                                                    York Advisory Committee for
                                                                                                            usccr.gov. Persons who desire                         free call-in number: 877–604–9665,
                                                    Discussion and Approval of the Draft
                                                                                                            additional information may contact the                conference ID: 8623758. Any interested
                                                    Report of Broken Windows Policing
                                                                                                            Midwestern Regional Office at (312)                   member of the public may call this
                                                    AGENCY: U.S. Commission on Civil                        353–8311.                                             number and listen to the meeting. An
                                                    Rights.                                                    Records generated from this meeting                open comment period will be provided
                                                    ACTION: Announcement of meeting.                        may be inspected and reproduced at the                to allow members of the public to make
asabaliauskas on DSKBBXCHB2PROD with NOTICES




                                                                                                            Midwestern Regional Office, as they                   a statement as time allows. The
                                                    SUMMARY:  Notice is hereby given,                       become available, both before and after               conference call operator will ask callers
                                                    pursuant to the provisions of the rules                 the meeting. Records of the meeting will              to identify themselves, the organization
                                                    and regulations of the U.S. Commission                  be available via www.facadatabase.gov                 they are affiliated with (if any), and an
                                                    on Civil Rights (Commission) and the                    under the Commission on Civil Rights,                 email address prior to placing callers
                                                    Federal Advisory Committee Act that                     New York Advisory Committee link                      into the conference room. Callers can
                                                    the New York Advisory Committee                         https://www.facadatabase.gov/                         expect to incur regular charges for calls
                                                    (Committee) will hold a meeting on                      committee/committee.aspx?cid=                         they initiate over wireless lines,
                                                    Thursday, November 9, 2017, at 12:00                    265&aid=17. Persons interested in the                 according to their wireless plan. The


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Document Created: 2018-10-25 10:17:48
Document Modified: 2018-10-25 10:17:48
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice; request for comment.
DatesComments must be received in writing on or before January 2, 2018 to be assured of consideration. Comments received after that date will be considered to the extent practicable.
ContactNicholas DiProfio, Directives and Regulations Staff, Office of Regulatory and Management Services, by phone (202) 205-1082 or by email at [email protected] Individuals who use telecommunication devices for the deaf (TDD) may call the Federal Relay Service (FRS) at 1-800-877-8339 twenty-four hours a day, every day of the year, including holidays.
FR Citation82 FR 50372 

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