82_FR_50667 82 FR 50458 - Proposed Collection; Comment Request; 30-Day Notice for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

82 FR 50458 - Proposed Collection; Comment Request; 30-Day Notice for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES

Federal Register Volume 82, Issue 209 (October 31, 2017)

Page Range50458-50459
FR Document2017-23607

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, The National Endowment for the Arts (NEA) has submitted a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA). Copies of this ICR, with applicable supporting documentation, may be obtained by visiting www.Reginfo.gov.

Federal Register, Volume 82 Issue 209 (Tuesday, October 31, 2017) 
[Federal Register Volume 82, Number 209 (Tuesday, October 31, 2017)]
[Notices]
[Pages 50458-50459]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-23607]


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NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES


Proposed Collection; Comment Request; 30-Day Notice for Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: National Endowment for the Arts.

ACTION: Notice.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, The 
National Endowment for the Arts (NEA) has submitted a Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' to 
OMB for approval under the Paperwork Reduction Act (PRA). Copies of 
this ICR, with applicable supporting documentation, may be obtained by 
visiting www.Reginfo.gov.

DATES: Comments should be sent to the Office of Information and 
Regulatory Affairs, Attn: OMB Desk Officer for the National Endowment 
for the Arts, Office of Management and Budget, Room 10235, Washington, 
DC 20503, 202/395-7316, within 30 days from the date of this 
publication in the Federal Register.

SUPPLEMENTARY INFORMATION: The proposed information collection activity 
provides a means to garner qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is used only internally for general 
service improvement and program management purposes and is not intended 
for release outside of the agency;
     Information gathered is not used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered yields qualitative information; the 
collections are not designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Title of Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 3135-0130.
    Type of Review: Extension of approval for a collection of 
information.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.

[[Page 50459]]

    Total Estimated Number of Respondents Across All Three Years: 
15,000.
    Average Expected Annual Number of Activities: 3.
    Average Number of Respondents per Activity: 1,667.
    Total Estimated Number of Annual Responses: 5,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 15.
    Total Estimated Number of Annual Burden Hours: 1,167.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection at 
reginfo.gov.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: October 26, 2017.
Jillian Miller,
Director of Guidelines and Panel Operations, Administrative Services, 
National Endowment for the Arts.
[FR Doc. 2017-23607 Filed 10-30-17; 8:45 am]
BILLING CODE 7537-01-P

50458 Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices TABLE 9—STUDENT LOAN ELECTRONIC DATA FIELDS Data Current Number Name Description Example ILDR field format NCUA field Includes all fields from Table 4: Consumer and Credit Card Loan Electronic Data Fields and the following: S1 ............ Time to Repayment For deferred loans: Amount of time, in 65 ............................ Number .. No ................ No. months, until repayment period begins. S2 ............ Deferred Status ...... Indicator if student loan is in deferred Y ............................. Y/N ......... No ................ No. status. By the National Credit Union This feedback will provide insights into • Information gathered is not used for Administration Board on October 19, 2017. customer or stakeholder perceptions, the purpose of substantially informing Gerard Poliquin, experiences and expectations, provide influential policy decisions; and Secretary of the Board. an early warning of issues with service, • Information gathered yields [FR Doc. 2017–23219 Filed 10–30–17; 8:45 am] or focus attention on areas where qualitative information; the collections BILLING CODE 7535–01–P communication, training or changes in are not designed or expected to yield operations might improve delivery of statistically reliable results or used as products or services. These collections though the results are generalizable to NATIONAL FOUNDATION ON THE will allow for ongoing, collaborative and the population of study. ARTS AND THE HUMANITIES actionable communications between the Feedback collected under this generic Agency and its customers and clearance provides useful information, Proposed Collection; Comment stakeholders. It will also allow feedback but it does not yield data that can be Request; 30-Day Notice for Generic to contribute directly to the generalized to the overall population. Clearance for the Collection of improvement of program management. This type of generic clearance for Qualitative Feedback on Agency The solicitation of feedback will target qualitative information will not be used Service Delivery areas such as: Timeliness, for quantitative information collections appropriateness, accuracy of that are designed to yield reliably AGENCY: National Endowment for the actionable results, such as monitoring information, courtesy, efficiency of Arts. trends over time or documenting service delivery, and resolution of ACTION: Notice. issues with service delivery. Responses program performance. Such data uses will be assessed to plan and inform require more rigorous designs that SUMMARY: As part of a Federal address: The target population to which Government-wide effort to streamline efforts to improve or maintain the quality of service offered to the public. generalizations will be made, the the process to seek feedback from the sampling frame, the sample design public on service delivery, The National If this information is not collected, vital feedback from customers and (including stratification and clustering), Endowment for the Arts (NEA) has the precision requirements or power submitted a Generic Information stakeholders on the Agency’s services will be unavailable. calculations that justify the proposed Collection Request (Generic ICR): sample size, the expected response rate, ‘‘Generic Clearance for the Collection of The Agency will only submit a collection for approval under this methods for assessing potential non- Qualitative Feedback on Agency Service response bias, the protocols for data Delivery’’ to OMB for approval under generic clearance if it meets the following conditions: collection, and any testing procedures the Paperwork Reduction Act (PRA). that were or will be undertaken prior to Copies of this ICR, with applicable • The collections are voluntary; fielding the study. Depending on the supporting documentation, may be • The collections are low-burden for degree of influence the results are likely obtained by visiting www.Reginfo.gov. respondents (based on considerations of to have, such collections may still be DATES: Comments should be sent to the total burden hours, total number of eligible for submission for other generic Office of Information and Regulatory respondents, or burden-hours per mechanisms that are designed to yield Affairs, Attn: OMB Desk Officer for the respondent) and are low-cost for both quantitative results. National Endowment for the Arts, Office the respondents and the Federal As a general matter, information of Management and Budget, Room Government; collections will not result in any new 10235, Washington, DC 20503, 202/395– • The collections are non- system of records containing privacy 7316, within 30 days from the date of controversial and do not raise issues of information and will not ask questions this publication in the Federal Register. concern to other Federal agencies; of a sensitive nature, such as sexual SUPPLEMENTARY INFORMATION: The • Any collection is targeted to the behavior and attitudes, religious beliefs, proposed information collection activity solicitation of opinions from and other matters that are commonly provides a means to garner qualitative respondents who have experience with considered private. customer and stakeholder feedback in the program or may have experience Title of Collection: Generic Clearance with the program in the near future; asabaliauskas on DSKBBXCHB2PROD with NOTICES an efficient, timely manner, in for the Collection of Qualitative accordance with the Administration’s • Personally identifiable information Feedback on Agency Service Delivery. commitment to improving service (PII) is collected only to the extent OMB Control Number: 3135–0130. delivery. By qualitative feedback we necessary and is not retained; Type of Review: Extension of approval mean information that provides useful • Information gathered is used only for a collection of information. insights on perceptions and opinions, internally for general service Affected Public: Individuals and but are not statistical surveys that yield improvement and program management Households, Businesses and quantitative results that can be purposes and is not intended for release Organizations, State, Local or Tribal generalized to the population of study. outside of the agency; Government. VerDate Sep<11>2014 17:37 Oct 30, 2017 Jkt 244001 PO 00000 Frm 00088 Fmt 4703 Sfmt 4703 E:\FR\FM\31OCN1.SGM 31OCN1

Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices 50459 Total Estimated Number of Dated: October 26, 2017. 3642 and 3632(b)(3), on October 25, Respondents Across All Three Years: Jillian Miller, 2017, it filed with the Postal Regulatory 15,000. Director of Guidelines and Panel Operations, Commission a USPS Request to Add Average Expected Annual Number of Administrative Services, National Priority Mail Contract 371 to Endowment for the Arts. Competitive Product List. Documents Activities: 3. [FR Doc. 2017–23607 Filed 10–30–17; 8:45 am] are available at www.prc.gov, Docket Average Number of Respondents per BILLING CODE 7537–01–P Nos. MC2018–15, CP2018–31. Activity: 1,667. Elizabeth A. Reed, Total Estimated Number of Annual Attorney, Corporate and Postal Business Law. Responses: 5,000. POSTAL SERVICE [FR Doc. 2017–23595 Filed 10–30–17; 8:45 am] Frequency of Response: Once per Product Change—Priority Mail and BILLING CODE 7710–12–P request. First-Class Package Service Average Minutes per Response: 15. Negotiated Service Agreement POSTAL SERVICE Total Estimated Number of Annual AGENCY: Postal ServiceTM. Burden Hours: 1,167. Product Change—Priority Mail ACTION: Notice. Request for Comments: Comments Express, Priority Mail, and First-Class submitted in response to this notice will SUMMARY: The Postal Service gives Package Service Negotiated Service be summarized and/or included in the notice of filing a request with the Postal Agreement request for OMB approval. Comments Regulatory Commission to add a domestic shipping services contract to AGENCY: Postal ServiceTM. are invited on: (a) Whether the the list of Negotiated Service ACTION: Notice. collection of information is necessary for the proper performance of the Agreements in the Mail Classification SUMMARY: The Postal Service gives functions of the agency, including Schedule’s Competitive Products List. notice of filing a request with the Postal whether the information shall have DATES: Date of notice required under 39 Regulatory Commission to add a practical utility; (b) the accuracy of the U.S.C. 3642(d)(1): October 31, 2017. domestic shipping services contract to agency’s estimate of the burden of the FOR FURTHER INFORMATION CONTACT: the list of Negotiated Service collection of information; (c) ways to Elizabeth A. Reed, 202–268–3179. Agreements in the Mail Classification enhance the quality, utility, and clarity SUPPLEMENTARY INFORMATION: The Schedule’s Competitive Products List. of the information to be collected; (d) United States Postal Service® hereby DATES: Date of notice required under 39 ways to minimize the burden of the gives notice that, pursuant to 39 U.S.C. U.S.C. 3642(d)(1): October 31, 2017. collection of information on 3642 and 3632(b)(3), on October 25, FOR FURTHER INFORMATION CONTACT: respondents, including through the use 2017, it filed with the Postal Regulatory Elizabeth A. Reed, 202–268–3179. of automated collection techniques or Commission a USPS Request to Add SUPPLEMENTARY INFORMATION: The other forms of information technology; Priority Mail & First-Class Package United States Postal Service® hereby and (e) estimates of capital or start-up Service Contract 61 to Competitive gives notice that, pursuant to 39 U.S.C. costs and costs of operation, Product List. Documents are available at 3642 and 3632(b)(3), on October 25, maintenance, and purchase of services www.prc.gov, Docket Nos. MC2018–14, 2017, it filed with the Postal Regulatory to provide information. Burden means CP2018–30. Commission a USPS Request to Add the total time, effort, or financial Elizabeth A. Reed, Priority Mail Express, Priority Mail, & resources expended by persons to Attorney, Corporate and Postal Business Law. First-Class Package Service Contract 23 generate, maintain, retain, disclose or to Competitive Product List. Documents [FR Doc. 2017–23594 Filed 10–30–17; 8:45 am] provide information to or for a Federal are available at www.prc.gov, Docket BILLING CODE 7710–12–P agency. This includes the time needed Nos. MC2018–17, CP2018–33. to review instructions; to develop, Elizabeth A. Reed, acquire, install and utilize technology POSTAL SERVICE and systems for the purpose of Attorney, Corporate and Postal Business Law. collecting, validating and verifying [FR Doc. 2017–23597 Filed 10–30–17; 8:45 am] Product Change—Priority Mail information, processing and Negotiated Service Agreement BILLING CODE 7710–12–P maintaining information, and disclosing and providing information; to train AGENCY: Postal ServiceTM. ACTION: Notice. POSTAL SERVICE personnel and to be able to respond to a collection of information, to search SUMMARY: The Postal Service gives Product Change—Priority Mail Express data sources, to complete and review notice of filing a request with the Postal Negotiated Service Agreement the collection of information; and to Regulatory Commission to add a transmit or otherwise disclose the AGENCY: Postal ServiceTM. domestic shipping services contract to information. the list of Negotiated Service ACTION: Notice. All written comments will be Agreements in the Mail Classification SUMMARY: The Postal Service gives asabaliauskas on DSKBBXCHB2PROD with NOTICES available for public inspection at Schedule’s Competitive Products List. notice of filing a request with the Postal reginfo.gov. DATES: Date of notice required under 39 Regulatory Commission to add a An agency may not conduct or U.S.C. 3642(d)(1): October 31, 2017. domestic shipping services contract to sponsor, and a person is not required to FOR FURTHER INFORMATION CONTACT: the list of Negotiated Service respond to, a collection of information Elizabeth A. Reed, 202–268–3179. Agreements in the Mail Classification unless it displays a currently valid SUPPLEMENTARY INFORMATION: The Schedule’s Competitive Products List. Office of Management and Budget United States Postal Service® hereby DATES: Date of notice required under 39 control number. gives notice that, pursuant to 39 U.S.C. U.S.C. 3642(d)(1): October 31, 2017. VerDate Sep<11>2014 17:37 Oct 30, 2017 Jkt 244001 PO 00000 Frm 00089 Fmt 4703 Sfmt 4703 E:\FR\FM\31OCN1.SGM 31OCN1


Document Created: 2018-10-25 10:19:12
Document Modified: 2018-10-25 10:19:12
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice.
DatesComments should be sent to the Office of Information and Regulatory Affairs, Attn: OMB Desk Officer for the National Endowment for the Arts, Office of Management and Budget, Room 10235, Washington, DC 20503, 202/395-7316, within 30 days from the date of this publication in the Federal Register.
FR Citation82 FR 50458 
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