82_FR_50692 82 FR 50483 - Notice of Submission of Proposed Information Collection to OMB Agency Request for Renewal of a Previously Approved Collection: On-Line Complaint Form for Service-Related Issues in Air Transportation

82 FR 50483 - Notice of Submission of Proposed Information Collection to OMB Agency Request for Renewal of a Previously Approved Collection: On-Line Complaint Form for Service-Related Issues in Air Transportation

DEPARTMENT OF TRANSPORTATION
Office of the Secretary

Federal Register Volume 82, Issue 209 (October 31, 2017)

Page Range50483-50484
FR Document2017-23631

In accordance with the Paperwork Reduction Act of 1995, this notice announces the Department of Transportation's intention to renew an OMB control number for an on-line complaint form by which a consumer can electronically submit a service-related complaint against an airline and other travel-related companies.

Federal Register, Volume 82 Issue 209 (Tuesday, October 31, 2017) 
[Federal Register Volume 82, Number 209 (Tuesday, October 31, 2017)]
[Notices]
[Pages 50483-50484]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-23631]


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DEPARTMENT OF TRANSPORTATION

Office of the Secretary

[OST Docket No. DOT-OST-2011-0022]


Notice of Submission of Proposed Information Collection to OMB 
Agency Request for Renewal of a Previously Approved Collection: On-Line 
Complaint Form for Service-Related Issues in Air Transportation

AGENCY: Office of the Secretary, Department of Transportation.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Department of Transportation's intention to renew 
an OMB control number for an on-line complaint form by which a consumer 
can electronically submit a service-related complaint against an 
airline and other travel-related companies.

DATES: Comments on this notice must be received by January 2, 2018.

ADDRESSES: To ensure that you do not duplicate your docket submissions, 
please submit them by only one of the following means:
     Federal eRulemaking Portal: Go to http://www.regulations.gov and follow the online instructions for submitting 
comments;
     Mail: Docket Management Facility, U.S. Department of 
Transportation, 1200 New Jersey Ave. SE., West Building Ground Floor, 
Room W-12/140, Washington, DC 20590-0001; or
     Hand delivery: West Building Ground Floor, Room W-12/140, 
1200 New Jersey Ave. SE., between 9 a.m. and 5 p.m., Monday through 
Friday, except Federal holidays. The telephone number is 202-366-9329.

FOR FURTHER INFORMATION CONTACT: Daeleen Chesley, Office of the 
Secretary, Office of the Assistant General Counsel for Aviation 
Enforcement and Proceedings (C-70), Department of Transportation, 1200 
New Jersey Ave. SE., Washington, DC 20590, 202 366-6792 (voice) or at 
Daeleen.Chesley@dot.gov.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2105-0568.
    Title: Renewal of Aviation Consumer Protection Division Web page 
On-Line Complaint Form.
    Abstract: The Department of Transportation's (Department) Office of 
the Assistant General Counsel for Aviation Enforcement and Proceedings 
(Enforcement Office) has broad authority under 49 U.S.C., Subtitle VII, 
to investigate and enforce consumer protection and civil rights laws 
and regulations related to air transportation. The Enforcement Office, 
including its Aviation Consumer Protection Division (ACPD), monitors 
compliance with and investigates violations of the Department of 
Transportation's aviation economic, consumer protection, and civil 
rights requirements.
    Among other things, the licensing office is responsible for 
receiving and investigating service-related consumer complaints filed 
against airlines and other travel-related companies. Once received, the 
complaints are reviewed by the office to determine the extent to which 
these entities are in compliance with federal aviation consumer 
protection and civil rights laws and what, if any, action should be 
taken.
    The key reason for this request is to enable consumers to continue 
to file their complaints (or comments) to the Department using an on-
line form, whether via their personal computer or on a mobile/
electronic device. If the information collection form is not available, 
the Department may receive fewer complaints from consumers. The lack of 
consumer-driven information

[[Page 50484]]

could inhibit the office's ability to effectively investigate both 
individual complaints against airlines and other air travel-related 
companies. It would also impact the Department's Enforcement Office's 
ability to become aware of patterns and practices that may develop in 
violation of our rules. The information collection continues to further 
the objectives of 49 U.S.C. 41712, 40101, 40127, 41702, and 41705 to 
protect consumers from unfair or deceptive practices, to protect the 
civil rights of air travelers, and to ensure safe and adequate service 
in air transportation.
    Filing a complaint using a web-based form is voluntary and 
minimizes the burden on respondents. Based on CY16 information, 17,162 
of the 17,909 cases received by ACPD were filed using the web-based 
form (95.8%). At times, consumers may also choose to file a complaint 
with the Department using regular mail or by phone message. The type of 
information requested on the form includes complainant's name, address, 
phone number (including area code), email address, and name of the 
airline or company about which she/he is complaining, as well as the 
flight date and flight itinerary (where applicable) of a complainant's 
trip. A consumer may also use the form to give a description of a 
specific air-travel related problem or to ask for air-travel related 
information from the ACPD. The Department has limited its informational 
request to that necessary to meet its program and administrative 
monitoring and enforcement activities.
    Respondents: Consumers that Choose to File an On-Line Complaint 
with the Aviation Consumer Protection Division.
    Estimated Number of Respondents: 17,162 (based on CY 2016 data).
    Estimated Total Burden on Respondents: 4,290.5 hours, (257,430 
minutes). The estimate was calculated by multiplying the number of 
cases filed using the on-line form in CY16 (17,162) by the time needed 
to fill out the on-line form (15 minutes).
    The information collection is available for inspection in 
regulations.gov, as noted in the ADDRESSES section of his document.
    Comments are Invited on: (a) Whether the collection of information 
is necessary for the proper performance of the functions of the 
Department, including whether the information will have practical 
utility; (b) the accuracy of the Department's estimate of the burden of 
the proposed information collection; (c) ways to enhance the quality, 
utility and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information on respondents.
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record on the docket.

    Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1:48.

    Issued in Washington, DC on October 25, 2017.
Jonathan Dols,
Deputy Assistant General Counsel for Aviation Enforcement and 
Proceedings.
[FR Doc. 2017-23631 Filed 10-30-17; 8:45 am]
 BILLING CODE 4910-9X-P

Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices 50483 the level that would be achieved by the database currently does not contain at please submit them by only one of the current regulation (49 CFR 381.305). least three data elements that must be following means: The decision of the Agency must be included in the new ELD ‘‘print/display • Federal eRulemaking Portal: Go to published in the Federal Register (49 daily header.’’ Data elements include http://www.regulations.gov and follow CFR 381.315(b)) with the reasons for the driver’s name, the driver’s license the online instructions for submitting denying or granting the application and, State, and the truck number. HGT comments; if granted, the name of the person or reports that it recently spent substantial • Mail: Docket Management Facility, class of persons receiving the resources to migrate to a new system U.S. Department of Transportation, 1200 exemption, and the regulatory provision that will contain all of the data fields New Jersey Ave. SE., West Building from which the exemption is granted. and information needed to auto- Ground Floor, Room W–12/140, The notice must also specify the populate the required ELD header. Washington, DC 20590–0001; or effective period and explain the terms Without the exemption, HGT will be • Hand delivery: West Building and conditions of the exemption. The forced to spend a great deal of time and Ground Floor, Room W–12/140, 1200 exemption may be renewed (49 CFR money to reprogram its legacy system to New Jersey Ave. SE., between 9 a.m. 381.300(b)). ensure compliance for the time between and 5 p.m., Monday through Friday, December 18, 2017, and the time in except Federal holidays. The telephone III. Request for Exemption 2018 when HGT implements its new number is 202–366–9329. HGT reports that it is an interstate system and fully transitions to ELDs FOR FURTHER INFORMATION CONTACT: motor carrier based in Oak Brook, network-wide. Daeleen Chesley, Office of the Secretary, Illinois with 23 terminal locations According to HGT, its AOBRD- Office of the Assistant General Counsel throughout the United States. HGT compliant approach between December for Aviation Enforcement and operates 2,700 trucks and utilizes 18, 2017, and its full transition to ELDs Proceedings (C–70), Department of approximately 2,700 drivers. The vast by the end of 2018, will achieve a level Transportation, 1200 New Jersey Ave. majority of HGT’s trucks service the of safety that is at least equivalent to the SE., Washington, DC 20590, 202 366– intermodal sector of freight level of safety that would be obtained by 6792 (voice) or at Daeleen.Chesley@ transportation. All of HGT’s trucks are strict compliance with a mixed dot.gov. currently equipped with AOBRDs and AORBD–ELD fleet. The requested the entire fleet has been AOBRD SUPPLEMENTARY INFORMATION: exemption is for two years. OMB Control Number: 2105–0568. compliant since late 2010. A copy of HGT’s application for The current ELD rule under section 49 Title: Renewal of Aviation Consumer exemption is available for review in the Protection Division Web page On-Line CFR 395.15 includes a grandfather docket for this notice. provision for a compliant AOBRD that Complaint Form. a motor carrier installs and requires its Issued on: October 18, 2017. Abstract: The Department of drivers to use before the compliance Larry W. Minor, Transportation’s (Department) Office of date of December 18, 2017. A motor Associate Administrator for Policy. the Assistant General Counsel for carrier may continue to use [FR Doc. 2017–23632 Filed 10–30–17; 8:45 am] Aviation Enforcement and Proceedings grandfathered AOBRDs no later than BILLING CODE 4910–EX–P (Enforcement Office) has broad December 16, 2019. authority under 49 U.S.C., Subtitle VII, HGT is requesting a limited to investigate and enforce consumer exemption from the ELD rule to allow DEPARTMENT OF TRANSPORTATION protection and civil rights laws and any truck added to its fleet after regulations related to air transportation. December 17, 2017, to be equipped with Office of the Secretary The Enforcement Office, including its an AOBRD in lieu of an ELD until full [OST Docket No. DOT–OST–2011–0022] Aviation Consumer Protection Division transition to ELDs for all of its fleets can (ACPD), monitors compliance with and be accomplished. HGT reports that the Notice of Submission of Proposed investigates violations of the company plans to add at least 160 new Information Collection to OMB Agency Department of Transportation’s aviation trucks and drivers to its fleet in 2018 to Request for Renewal of a Previously economic, consumer protection, and accommodate growth in its business. If Approved Collection: On-Line civil rights requirements. the exemption is granted, it would cover Complaint Form for Service-Related Among other things, the licensing these new trucks and drivers. Issues in Air Transportation office is responsible for receiving and HGT contends that the company will investigating service-related consumer face several challenges running two AGENCY: Office of the Secretary, complaints filed against airlines and different electronic logging systems at Department of Transportation. other travel-related companies. Once the same time if the exemption is not ACTION: Notice and request for received, the complaints are reviewed granted. Challenges such as the comments. by the office to determine the extent to complexity of managing the data in the which these entities are in compliance back office, and more importantly, SUMMARY: In accordance with the with federal aviation consumer complexities in training and managing Paperwork Reduction Act of 1995, this protection and civil rights laws and drivers and staff likely to use both notice announces the Department of what, if any, action should be taken. systems. Transportation’s intention to renew an The key reason for this request is to OMB control number for an on-line asabaliauskas on DSKBBXCHB2PROD with NOTICES According to HGT, with two systems, enable consumers to continue to file a company its size will create some complaint form by which a consumer their complaints (or comments) to the roadside inspection enforcement-related can electronically submit a service- Department using an on-line form, challenges for the driver, enforcement related complaint against an airline and whether via their personal computer or officials involved, and for HGT’s safety other travel-related companies. on a mobile/electronic device. If the compliance staff. HGT further contends DATES: Comments on this notice must be information collection form is not that it faces the expense of updating a received by January 2, 2018. available, the Department may receive legacy database to fully populate the ADDRESSES: To ensure that you do not fewer complaints from consumers. The new ELD header. HGT’s InfoTrak duplicate your docket submissions, lack of consumer-driven information VerDate Sep<11>2014 17:37 Oct 30, 2017 Jkt 244001 PO 00000 Frm 00113 Fmt 4703 Sfmt 4703 E:\FR\FM\31OCN1.SGM 31OCN1

50484 Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices could inhibit the office’s ability to burden of the collection of information interests in property subject to U.S. effectively investigate both individual on respondents. jurisdiction of the following persons are complaints against airlines and other air All responses to this notice will be blocked under the relevant sanctions travel-related companies. It would also summarized and included in the request authorities listed below. Dealings in impact the Department’s Enforcement for OMB approval. All comments will property subject to U.S. jurisdiction in Office’s ability to become aware of also become a matter of public record on which a person identified as patterns and practices that may develop the docket. Government of North Korea has an in violation of our rules. The Authority: The Paperwork Reduction Act interest are prohibited effective as of the information collection continues to of 1995; 44 U.S.C. Chapter 35, as amended; date of that status, which may be earlier further the objectives of 49 U.S.C. and 49 CFR 1:48. than the date of OFAC’s determination. 41712, 40101, 40127, 41702, and 41705 Issued in Washington, DC on October 25, Individuals to protect consumers from unfair or 2017. deceptive practices, to protect the civil 1. JONG, Yong Su, Korea, North; DOB Jonathan Dols, rights of air travelers, and to ensure safe 15 Dec 1950; nationality Korea, North; Deputy Assistant General Counsel for Gender Male; Passport 563310172; and adequate service in air Aviation Enforcement and Proceedings. transportation. Minister of Labor (individual) [DPRK2]. [FR Doc. 2017–23631 Filed 10–30–17; 8:45 am] Designated pursuant to section 1(a)(ii) Filing a complaint using a web-based form is voluntary and minimizes the BILLING CODE 4910–9X–P of Executive Order 13687 of January 2, burden on respondents. Based on CY16 2015, ‘‘Imposing Additional Sanctions information, 17,162 of the 17,909 cases With Respect to North Korea’’ (E.O. received by ACPD were filed using the DEPARTMENT OF THE TREASURY 13687), for being an official of the web-based form (95.8%). At times, Government of North Korea. Office of Foreign Assets Control 2. JO, Kyong-Chol (a.k.a. CHO, consumers may also choose to file a complaint with the Department using Kyo’ng-ch’o’l), Korea, North; DOB 1944 Notice of OFAC Sanctions Actions to 1945; POB Korea, North; nationality regular mail or by phone message. The type of information requested on the AGENCY: Office of Foreign Assets Korea, North; DPRK Director of Military form includes complainant’s name, Control, Treasury. Security Command (individual) address, phone number (including area ACTION: Notice. [DPRK2]. code), email address, and name of the Designated pursuant to section 1(a)(ii) airline or company about which she/he SUMMARY: The Department of the of E.O. 13687 for being an official of the is complaining, as well as the flight date Treasury’s Office of Foreign Assets Government of North Korea. and flight itinerary (where applicable) of Control (OFAC) is publishing the names 3. KIM, Kang Jin (a.k.a. KIM, Kang- a complainant’s trip. A consumer may of one or more persons that have been chin), Korea, North; DOB 22 Apr 1961; also use the form to give a description placed on OFAC’s Specially Designated POB Pyongyang, North Korea; of a specific air-travel related problem Nationals and Blocked Persons List nationality Korea, North; Gender Male; or to ask for air-travel related based on OFAC’s determination that one Director, External Construction Bureau information from the ACPD. The or more applicable legal criteria were (individual) [DPRK2]. satisfied. All property and interests in Designated pursuant to section 1(a)(ii) Department has limited its property subject to U.S. jurisdiction of of E.O. 13687 for being an official of the informational request to that necessary these persons are blocked, and U.S. Government of North Korea. to meet its program and administrative 4. KU, Sung Sop (a.k.a. KU, Seung monitoring and enforcement activities. persons are generally prohibited from engaging in transactions with them. Sub; a.k.a. KU, Su’ng-so’p; a.k.a. KU, Respondents: Consumers that Choose Young Hyok), Shenyang, China; DOB 07 to File an On-Line Complaint with the DATES: See SUPPLEMENTARY INFORMATION Nov 1959; POB Pyongan-bukdo, North Aviation Consumer Protection Division. section. Korea; nationality Korea, North; Estimated Number of Respondents: FOR FURTHER INFORMATION CONTACT: Passport 321233 (Korea, North); Consul 17,162 (based on CY 2016 data). OFAC: Associate Director for Global General, Shenyang, China (individual) Estimated Total Burden on Targeting, tel.: 202–622–2420; Assistant [DPRK2]. Respondents: 4,290.5 hours, (257,430 Director for Sanctions Compliance & Designated pursuant to section 1(a)(ii) minutes). The estimate was calculated Evaluation, tel.: 202–622–2490; of E.O. 13687 for being an official of the by multiplying the number of cases filed Assistant Director for Licensing, tel.: Government of North Korea. using the on-line form in CY16 (17,162) 202–622–2480; Assistant Director for 5. KIM, Min Chol, Vietnam; DOB 21 by the time needed to fill out the on-line Regulatory Affairs, tel. 202–622–4855; Sep 1967; POB North Korea; nationality form (15 minutes). or the Department of the Treasury’s Korea, North; Diplomat at North Korean The information collection is Office of the General Counsel: Office of Embassy (individual) [DPRK2]. available for inspection in the Chief Counsel (Foreign Assets Designated pursuant to section 1(a)(ii) regulations.gov, as noted in the Control), tel.: 202–622–2410. of E.O. 13687 for being an official of the ADDRESSES section of his document. SUPPLEMENTARY INFORMATION: Government of North Korea. Comments are Invited on: (a) Whether 6. RI, Thae Chol (a.k.a. RI, Tae-Chol; the collection of information is Electronic Availability a.k.a. RI, T’ae-Ch’o’l); DOB 01 Jan 1947 asabaliauskas on DSKBBXCHB2PROD with NOTICES necessary for the proper performance of The Specially Designated Nationals to 31 Dec 1947; nationality Korea, the functions of the Department, and Blocked Persons List and additional North; DPRK First Vice Minister of including whether the information will information concerning OFAC sanctions People’s Security (individual) [DPRK2] have practical utility; (b) the accuracy of programs are available on OFAC’s Web (Linked To: KOREAN PEOPLE’S the Department’s estimate of the burden site (www.treasury.gov/ofac). ARMY). of the proposed information collection; Designated pursuant to section 1(a)(ii) (c) ways to enhance the quality, utility Notice of OFAC Action(s) of E.O. 13687 for being an official of the and clarity of the information to be On October 26, 2017, OFAC Government of North Korea and the collected; and (d) ways to minimize the determined that the property and Worker’s Party of Korea. VerDate Sep<11>2014 17:37 Oct 30, 2017 Jkt 244001 PO 00000 Frm 00114 Fmt 4703 Sfmt 4703 E:\FR\FM\31OCN1.SGM 31OCN1


Document Created: 2018-10-25 10:17:47
Document Modified: 2018-10-25 10:17:47
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice and request for comments.
DatesComments on this notice must be received by January 2, 2018.
ContactDaeleen Chesley, Office of the Secretary, Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (C-70), Department of Transportation, 1200 New Jersey Ave. SE., Washington, DC 20590, 202 366-6792 (voice) or at Daeleen[email protected]
FR Citation82 FR 50483 
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