82 FR 50488 - Agency Information Collection Activity: Survey of Healthcare Experiences of Patients (SHEP)

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 82, Issue 209 (October 31, 2017)

Page Range		50488-50488
FR Document		2017-23587

Veterans Health Administration, Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed reinstatement of a currently approved collection, and allow 60 days for public comment in response to the notice.

Federal Register, Volume 82 Issue 209 (Tuesday, October 31, 2017)

[Federal Register Volume 82, Number 209 (Tuesday, October 31, 2017)]
[Notices]
[Page 50488]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-23587]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0712]


Agency Information Collection Activity: Survey of Healthcare 
Experiences of Patients (SHEP)

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: Veterans Health Administration, Department of Veterans Affairs 
(VA), is announcing an opportunity for public comment on the proposed 
collection of certain information by the agency. Under the Paperwork 
Reduction Act (PRA) of 1995, Federal agencies are required to publish 
notice in the Federal Register concerning each proposed collection of 
information, including each proposed reinstatement of a currently 
approved collection, and allow 60 days for public comment in response 
to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before January 2, 2018.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Brian McCarthy, Office of Regulatory and Administrative Affairs 
(10B4), Department of Veterans Affairs, 810 Vermont Avenue NW., 
Washington, DC 20420 or email to Brian.McCarthy4@va.gov. Please refer 
to ``OMB Control No. 2900-0712'' in any correspondence. During the 
comment period, comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Brian McCarthy at (202) 461-6345.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VHA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VHA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VHA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: E.O. 12862--Setting Customer Service Standards.
    Title: Survey of Healthcare Experiences of Patients (SHEP);

SHEP Inpatient Long Form: 10-1465-1
SHEP Inpatient Short Form: 10-1465-2
Ambulatory Care Long Form: 10-1465-3
Ambulatory Care Short Form: 10-1465-4
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Short Form: 
10-1465-5
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Long Form: 
10-1465-6
Home Healthcare CAHPS Long Form: 10-1465-7
In-Center Hemodialysis CAHPS Long Form: 10-1465-8
Clinician & Group CAHPS 3.0: 10-1465-9
SHEP Community Care survey: 10-1465-10

    OMB Control Number: 2900-0712.
    Type of Review: Reinstatement of a currently approved collection.
    Abstract: The Survey of Health Experience of Patients (SHEP) has 
been developed to measure patient satisfaction in the Veterans Health 
Administration, and has been in use in its present form since 2008. The 
mission of the Veterans Health Administration (VHA) is to provide high 
quality medical care to eligible veterans. Executive Order 12862, dated 
September 11, 1993, calls for the establishment and implementation of 
customer service standards, and for agencies to ``survey customers to 
determine the kind and quality of services they want and their level of 
satisfaction with current services''. Further emphasized by the 
Executive Order 13571, on ``Streamlining Service Delivery and Improving 
Customer Service,'' issued on April 27, 2011, VA must work continuously 
to ensure that their programs are effective and meet their customers' 
needs. To this end, VA is always seeking new and innovative ways to 
ensure the highest levels of customer satisfaction.
    Affected Public: Individuals and households.
    Estimated Annual Burden:
    10-1465-1--160 hours.
    10-1465-2--18,000 hours.
    10-1465-3--160 hours.
    10-1465-4--120 hours.
    10-1465-5--48,000 hours.
    10-1465-6--8,000 hours.
    10-1465-7--80 hours.
    10-1465-8--120 hours.
    10-1465-9--30,000 hours.
    10-1465-10--72,000 hours.
    Estimated Average Burden per Respondent:
    10-1465-1--20 minutes.
    10-1465-2--15 minutes.
    10-1465-3--20 minutes.
    10-1465-4--15 minutes.
    10-1465-5--10 minutes.
    10-1465-6--20 minutes.
    10-1465-7--10 minutes.
    10-1465-8--15 minutes.
    10-1465-9--15 minutes.
    10-1465-10--15 minutes.
    Frequency of Response: Annually.
    Estimated Number of Respondents:
    10-1465-1--480.
    10-1465-2--72,000.
    10-1465-3--480.
    10-1465-4--480.
    10-1465-5--288,000.
    10-1465-6--24,000.
    10-1465-7--480.
    10-1465-8--480.
    10-1465-9--120,000.
    10-1465-10--288,000.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk, 
Department of Veterans Affairs.
[FR Doc. 2017-23587 Filed 10-30-17; 8:45 am]
 BILLING CODE 8320-01-P

50488 Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices

served basis. Individuals who speak are (FDMS) at www.Regulations.gov or to satisfaction in the Veterans Health
invited to submit one-to-two page Brian McCarthy, Office of Regulatory Administration, and has been in use in
summaries of their comments at the and Administrative Affairs (10B4), its present form since 2008. The mission
time of the meeting for inclusion in the Department of Veterans Affairs, 810 of the Veterans Health Administration
official meeting record. Vermont Avenue NW., Washington, DC (VHA) is to provide high quality
The public may submit written 20420 or email to Brian.McCarthy4@ medical care to eligible veterans.
statements for the Committee’s review va.gov. Please refer to ‘‘OMB Control Executive Order 12862, dated
to Stacy Boyd, Department of Veterans No. 2900–0712’’ in any correspondence. September 11, 1993, calls for the
Affairs, Veterans Benefits During the comment period, comments establishment and implementation of
Administration, Compensation Service, may be viewed online through FDMS. customer service standards, and for
Policy Staff (211A), 810 Vermont FOR FURTHER INFORMATION CONTACT: agencies to ‘‘survey customers to
Avenue NW., Washington, DC 20420, or Brian McCarthy at (202) 461–6345. determine the kind and quality of
via email Stacy.Boyd@va.gov. SUPPLEMENTARY INFORMATION: Under the services they want and their level of
Because the meeting is being held in PRA of 1995, Federal agencies must satisfaction with current services’’.
a government building, the screening obtain approval from the Office of Further emphasized by the Executive
process requires individuals to present Management and Budget (OMB) for each Order 13571, on ‘‘Streamlining Service
a photographic identification at the collection of information they conduct Delivery and Improving Customer
Guard’s desk. Due to an increase in or sponsor. This request for comment is Service,’’ issued on April 27, 2011, VA
security protocols, you should allow an being made pursuant to Section must work continuously to ensure that
additional 30 minutes before the 3506(c)(2)(A) of the PRA. their programs are effective and meet
meeting begins. Routine escort will be With respect to the following their customers’ needs. To this end, VA
provided until 9:00 a.m. each day. Any collection of information, VHA invites is always seeking new and innovative
member of the public wishing to attend comments on: (1) Whether the proposed ways to ensure the highest levels of
the meeting or seeking additional collection of information is necessary customer satisfaction.
information should email Stacy Boyd or for the proper performance of VHA’s Affected Public: Individuals and
call her at (202) 461–9580. functions, including whether the households.
Dated: October 26, 2017. information will have practical utility; Estimated Annual Burden:
Jelessa M. Burney, (2) the accuracy of VHA’s estimate of 10–1465–1—160 hours.
Federal Advisory Committee Management the burden of the proposed collection of 10–1465–2—18,000 hours.
Officer. information; (3) ways to enhance the 10–1465–3—160 hours.
[FR Doc. 2017–23624 Filed 10–30–17; 8:45 am] quality, utility, and clarity of the 10–1465–4—120 hours.
information to be collected; and (4) 10–1465–5—48,000 hours.
BILLING CODE P
ways to minimize the burden of the 10–1465–6—8,000 hours.
collection of information on 10–1465–7—80 hours.
DEPARTMENT OF VETERANS respondents, including through the use 10–1465–8—120 hours.
AFFAIRS of automated collection techniques or 10–1465–9—30,000 hours.
the use of other forms of information 10–1465–10—72,000 hours.
[OMB Control No. 2900–0712] Estimated Average Burden per
technology.
Authority: E.O. 12862—Setting Respondent:
Agency Information Collection 10–1465–1—20 minutes.
Activity: Survey of Healthcare Customer Service Standards.
Title: Survey of Healthcare 10–1465–2—15 minutes.
Experiences of Patients (SHEP) 10–1465–3—20 minutes.
Experiences of Patients (SHEP);
AGENCY: Veterans Health 10–1465–4—15 minutes.
SHEP Inpatient Long Form: 10–1465–1
Administration, Department of Veterans 10–1465–5—10 minutes.
SHEP Inpatient Short Form: 10–1465–2
Affairs. 10–1465–6—20 minutes.
Ambulatory Care Long Form:
ACTION: Notice.
10–1465–7—10 minutes.
10–1465–3
10–1465–8—15 minutes.
Ambulatory Care Short Form:
SUMMARY: Veterans Health 10–1465–9—15 minutes.
10–1465–4
Administration, Department of Veterans 10–1465–10—15 minutes.
Clinician and Group CAHPS 3.0 Patient
Affairs (VA), is announcing an Frequency of Response: Annually.
Centered Medical Home Short Form:
opportunity for public comment on the Estimated Number of Respondents:
10–1465–5
proposed collection of certain 10–1465–1—480.
Clinician and Group CAHPS 3.0 Patient
information by the agency. Under the 10–1465–2—72,000.
Centered Medical Home Long Form:
Paperwork Reduction Act (PRA) of 10–1465–3—480.
10–1465–6
1995, Federal agencies are required to 10–1465–4—480.
Home Healthcare CAHPS Long Form:
publish notice in the Federal Register 10–1465–5—288,000.
10–1465–7
concerning each proposed collection of 10–1465–6—24,000.
In-Center Hemodialysis CAHPS Long
information, including each proposed 10–1465–7—480.
Form: 10–1465–8
reinstatement of a currently approved Clinician & Group CAHPS 3.0: 10–1465–8—480.
collection, and allow 60 days for public 10–1465–9 10–1465–9—120,000.
asabaliauskas on DSKBBXCHB2PROD with NOTICES

comment in response to the notice. SHEP Community Care survey: 10–1465–10—288,000.
DATES: Written comments and 10–1465–10 By direction of the Secretary.
recommendations on the proposed OMB Control Number: 2900–0712. Cynthia Harvey-Pryor,
collection of information should be Type of Review: Reinstatement of a Department Clearance Officer, Office of
received on or before January 2, 2018. currently approved collection. Quality, Privacy and Risk, Department of
ADDRESSES: Submit written comments Abstract: The Survey of Health Veterans Affairs.
on the collection of information through Experience of Patients (SHEP) has been [FR Doc. 2017–23587 Filed 10–30–17; 8:45 am]
Federal Docket Management System developed to measure patient BILLING CODE 8320–01–P

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Document Created: 2018-10-25 10:19:27
Document Modified: 2018-10-25 10:19:27

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Written comments and recommendations on the proposed collection of information should be received on or before January 2, 2018.
Contact		Brian McCarthy at (202) 461-6345.
FR Citation		82 FR 50488