82 FR 52875 - Proposed Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

Federal Register Volume 82, Issue 219 (November 15, 2017)

Page Range		52875-52876
FR Document		2017-24729

In accordance with the Paperwork Reduction Act (PRA), the Architectural and Transportation Barriers Compliance Board (Access Board) invites comment on the proposed extension of its existing generic clearance for the collection of qualitative feedback on agency service delivery, which expires in January 2018. (OMB Control No. 3014- 0011, Expiration: Jan. 31, 2018). This information collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. In August 2017, the Access Board published a 60-day notice soliciting public comment on the proposed renewal of our generic clearance of qualitative feedback. 82 FR 37421 (Aug. 10, 2017). No comments were received. This notice, as required by the PRA, provides an additional 30 days for public comment.

Federal Register, Volume 82 Issue 219 (Wednesday, November 15, 2017)

[Federal Register Volume 82, Number 219 (Wednesday, November 15, 2017)]
[Notices]
[Pages 52875-52876]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-24729]


=======================================================================
-----------------------------------------------------------------------

ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2017-0002]


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: 30-Day Notice and Request for Comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act (PRA), the 
Architectural and Transportation Barriers Compliance Board (Access 
Board) invites comment on the proposed extension of its existing 
generic clearance for the collection of qualitative feedback on agency 
service delivery, which expires in January 2018. (OMB Control No. 3014-
0011, Expiration: Jan. 31, 2018). This information collection was 
developed as part of a Federal Government-wide effort to streamline the 
process for seeking feedback from the public on service delivery. In 
August 2017, the Access Board published a 60-day notice soliciting 
public comment on the proposed renewal of our generic clearance of 
qualitative feedback. 82 FR 37421 (Aug. 10, 2017). No comments were 
received. This notice, as required by the PRA, provides an additional 
30 days for public comment.

DATES: Submit comments by December 15, 2017.

ADDRESSES: You may submit comments by any of the following methods:
     Email: [email protected]. Include the OMB 
control number (3014-011) in the subject line of the message. Please 
also send a copy to board.gov">marshall@access-board.gov.
     Fax: 202-395-5806, Attn: OMB Desk Officer for the U.S. 
Access Board. Include the OMB control number (3014-0011) in the subject 
line of the cover page. Please also fax a copy to 202-272-0081, Attn: 
Wendy Marshall.
     Mail: Office of Information and Regulatory Affairs, 
Attention: OMB Desk Officer for the U.S. Access Board, Room 10235, 725 
17th Street NW., Washington, DC 20503. Include in your correspondence 
the OMB control number (3014-0011). Please also send a copy to Wendy 
Marshall, Office of General Counsel, U.S. Access Board, 1331 F Street 
NW., Suite 1000, Washington, DC 20004-1111.

FOR FURTHER INFORMATION CONTACT: Wendy Marshall, Attorney Advisor, 
Office of General Counsel, U.S. Access Board, 1331 F Street NW., Suite 
1000, Washington, DC 20004-1111. Phone: 202-272-0043 (voice). Email: 
board.gov">marshall@access-board.gov.

SUPPLEMENTARY INFORMATION: 

A. Background

    Under the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.) 
(PRA) and its implementing regulations (5 CFR part 1320), Federal 
agencies must obtain approval from OMB for each collection of 
information they conduct or sponsor (e.g., contractually-required 
information collection by a third-party). ``Collection of 
information,'' within the meaning of the PRA, includes agency requests 
that pose identical questions to, or impose reporting or recordkeeping 
obligations on, ten or more persons, regardless of whether response to 
such request is mandatory or voluntary. See 5 CFR 1320.3(c); see also 
44 U.S.C. 3502(3). Before seeking clearance from OMB, agencies are 
generally required, among other things, to publish both 60-day and 30-
day notices in the Federal Register to inform the public about proposed 
extensions of previously-approved information collection, and provide 
opportunities for comment. See 44 U.S.C. 3506(c)(2)(A); 5 CFR 
1320.8(d)(1). In August 2017, the Access Board published a 60-day 
notice related to the proposed renewal of its generic clearance; no 
comments were received. The Access Board now publishes this notice to 
allow an additional 30 days for public comment.

B. Proposed Information Collection Request

    With this notice, the Access Board provides notice of its intent to 
seek renewal of its existing generic clearance for the collection of 
qualitative feedback on agency service delivery. We anticipate seeking 
OMB approval for revisions to the type (and number) of information 
collection activities relative to our existing generic clearance that 
expires in January 2018. Specifically, the Access Board intends to seek 
an increase in the number of approved respondents (and burden hours) 
under the generic clearance, primarily because we expect to solicit 
feedback from customers across a broader spectrum of agency programs 
and services that relate to technical assistance, training, and other 
education and outreach initiatives. To date, we have found the feedback 
garnered through qualitative customer satisfaction surveys (and similar 
information collections) to be beneficial, by providing useful insights 
in experiences, perceptions, opinions, and expectations regarding 
Access Board services or focusing attention on areas in need of 
improvement. We thus intend to seek approval for expansion of our 
current efforts to solicit qualitative customer feedback by seeking 
input from customers across a broader array of agency programs and 
services. Online surveys will be used unless the customer contacts the 
agency by phone for technical assistance or an individual otherwise 
expresses a preference for another survey format (i.e., fillable form 
in portable document format or paper survey). In addition, paper 
surveys may be used to garner feedback from participants at in-person 
trainings or similar events.
    OMB Control Number: 3014-0011.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Review: Extension with revisions.
    Abstract: The proposed information collection activity facilitates 
collection of qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Federal Government's 
commitment to improving service delivery. By qualitative feedback we 
mean information collections that provide useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insight into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of services. 
These collections will allow for ongoing,

[[Page 52876]]

collaborative, and actionable communications between the Access Board 
and its customers and stakeholders.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results from such 
quantitatively-inclined information collections are likely to have, 
such collections might still be eligible for submission under another 
type of other generic clearance.
    Respondents/Affected Public: Individuals and Households; Businesses 
and Organizations; State, Local or Tribal Government.
    Burden Estimates: In the table below (Table 1), the Access Board 
provides estimates for the annual reporting burden under this proposed 
information collection. (The Access Board does not anticipate incurring 
any capital or other direct costs associated with this information 
collection. Nor will there be any costs to respondents, other than 
their time.)

                                     Table 1--Estimated Annual Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                                   Frequency of       Average
               Type of collection                    Number of     response (per   response time   Total burden
                                                    respondents        year)          (mins.)         (hours)
----------------------------------------------------------------------------------------------------------------
Customer feedback survey: Training/Webinar......           1,200               1               6             120
Customer feedback survey: Technical Assistance..           2,700               1               3             135
Customer feedback survey: Compliance &                        40               1               4               3
 Enforcement....................................
                                                 ---------------------------------------------------------------
    Totals......................................           3,940             n/a             n/a             258
----------------------------------------------------------------------------------------------------------------
(Note: Total burden hours per collection rounded to the nearest full hour.)

    Request for Comment: The Access Board seeks comment on any aspect 
of the proposed renewal of our existing generic clearance for the 
collection of qualitative feedback on agency service delivery, 
including (a) whether the proposed collection of information is 
necessary for the Access Board's performance; (b) the accuracy of the 
estimated burden; (c) ways for the Access Board to enhance the quality, 
utility, and clarity of the information collection; and (d) ways that 
the burden could be minimized without reducing the quality of the 
collected information.

David M. Capozzi,
Executive Director.
[FR Doc. 2017-24729 Filed 11-14-17; 8:45 am]
 BILLING CODE 8150-01-P

Federal Register / Vol. 82, No. 219 / Wednesday, November 15, 2017 / Notices 52875

(3) Evaluate the quality, ability and • Email: OIRA_submission@ renewal of its existing generic clearance
clarity of the information technology; omb.eop.gov. Include the OMB control for the collection of qualitative feedback
and number (3014–011) in the subject line of on agency service delivery. We
(4) Minimize the burden of the the message. Please also send a copy to anticipate seeking OMB approval for
information collection on those who marshall@access-board.gov. revisions to the type (and number) of
respond through the use of appropriate • Fax: 202–395–5806, Attn: OMB information collection activities relative
automated, electronic, mechanical, or Desk Officer for the U.S. Access Board. to our existing generic clearance that
other technological collection Include the OMB control number (3014– expires in January 2018. Specifically,
techniques or other forms of information 0011) in the subject line of the cover the Access Board intends to seek an
technology. page. Please also fax a copy to 202–272– increase in the number of approved
All comments received in response to 0081, Attn: Wendy Marshall. respondents (and burden hours) under
this notice, including names and • Mail: Office of Information and the generic clearance, primarily because
addresses when provided, will be a Regulatory Affairs, Attention: OMB we expect to solicit feedback from
matter of public record. Comments will Desk Officer for the U.S. Access Board, customers across a broader spectrum of
be summarized and included in the Room 10235, 725 17th Street NW., agency programs and services that relate
submission for Office of Management Washington, DC 20503. Include in your to technical assistance, training, and
and Budget Approval. correspondence the OMB control other education and outreach initiatives.
number (3014–0011). Please also send a To date, we have found the feedback
Steven J. Peterson,
copy to Wendy Marshall, Office of garnered through qualitative customer
Acting Administrator, Farm Service Agency.
General Counsel, U.S. Access Board, satisfaction surveys (and similar
[FR Doc. 2017–24652 Filed 11–14–17; 8:45 am] 1331 F Street NW., Suite 1000, information collections) to be beneficial,
BILLING CODE 3410–05–P Washington, DC 20004–1111. by providing useful insights in
FOR FURTHER INFORMATION CONTACT: experiences, perceptions, opinions, and
Wendy Marshall, Attorney Advisor, expectations regarding Access Board
ARCHITECTURAL AND Office of General Counsel, U.S. Access services or focusing attention on areas
TRANSPORTATION BARRIERS Board, 1331 F Street NW., Suite 1000, in need of improvement. We thus intend
COMPLIANCE BOARD Washington, DC 20004–1111. Phone: to seek approval for expansion of our
[Docket No. ATBCB–2017–0002] 202–272–0043 (voice). Email: marshall@ current efforts to solicit qualitative
access-board.gov. customer feedback by seeking input
Proposed Submission of Information SUPPLEMENTARY INFORMATION: from customers across a broader array of
Collection for OMB Review; Comment agency programs and services. Online
Request; Generic Clearance for the A. Background surveys will be used unless the
Collection of Qualitative Feedback on Under the Paperwork Reduction Act customer contacts the agency by phone
Agency Service Delivery of 1995 (44 U.S.C. 3501 et seq.) (PRA) for technical assistance or an individual
and its implementing regulations (5 CFR otherwise expresses a preference for
AGENCY: Architectural and part 1320), Federal agencies must obtain another survey format (i.e., fillable form
Transportation Barriers Compliance approval from OMB for each collection in portable document format or paper
Board. of information they conduct or sponsor survey). In addition, paper surveys may
ACTION: 30-Day Notice and Request for (e.g., contractually-required information be used to garner feedback from
Comments. collection by a third-party). ‘‘Collection participants at in-person trainings or
SUMMARY: In accordance with the of information,’’ within the meaning of similar events.
Paperwork Reduction Act (PRA), the the PRA, includes agency requests that OMB Control Number: 3014–0011.
pose identical questions to, or impose Title: Generic Clearance for the
Architectural and Transportation
reporting or recordkeeping obligations Collection of Qualitative Feedback on
Barriers Compliance Board (Access
on, ten or more persons, regardless of Agency Service Delivery.
Board) invites comment on the Type of Review: Extension with
whether response to such request is
proposed extension of its existing revisions.
mandatory or voluntary. See 5 CFR
generic clearance for the collection of Abstract: The proposed information
1320.3(c); see also 44 U.S.C. 3502(3).
qualitative feedback on agency service collection activity facilitates collection
Before seeking clearance from OMB,
delivery, which expires in January 2018. of qualitative customer and stakeholder
agencies are generally required, among
(OMB Control No. 3014–0011, feedback in an efficient, timely manner,
other things, to publish both 60-day and
Expiration: Jan. 31, 2018). This in accordance with the Federal
30-day notices in the Federal Register to
information collection was developed as Government’s commitment to
inform the public about proposed
part of a Federal Government-wide improving service delivery. By
extensions of previously-approved
effort to streamline the process for qualitative feedback we mean
information collection, and provide
seeking feedback from the public on opportunities for comment. See 44 information collections that provide
service delivery. In August 2017, the U.S.C. 3506(c)(2)(A); 5 CFR 1320.8(d)(1). useful insights on perceptions and
Access Board published a 60-day notice In August 2017, the Access Board opinions, but are not statistical surveys
soliciting public comment on the published a 60-day notice related to the that yield quantitative results that can
proposed renewal of our generic proposed renewal of its generic be generalized to the population of
clearance of qualitative feedback. 82 FR clearance; no comments were received. study. This feedback will provide
37421 (Aug. 10, 2017). No comments insight into customer or stakeholder
sradovich on DSK3GMQ082PROD with NOTICES

The Access Board now publishes this
were received. This notice, as required notice to allow an additional 30 days for perceptions, experiences and
by the PRA, provides an additional 30 public comment. expectations, provide an early warning
days for public comment. of issues with service, or focus attention
DATES: Submit comments by December B. Proposed Information Collection on areas where communication,
15, 2017. Request training, or changes in operations might
ADDRESSES: You may submit comments With this notice, the Access Board improve delivery of services. These
by any of the following methods: provides notice of its intent to seek collections will allow for ongoing,

VerDate Sep<11>2014 19:58 Nov 14, 2017 Jkt 244001 PO 00000 Frm 00003 Fmt 4703 Sfmt 4703 E:\FR\FM\15NON1.SGM 15NON1

52876 Federal Register / Vol. 82, No. 219 / Wednesday, November 15, 2017 / Notices

collaborative, and actionable address: The target population to which eligible for submission under another
communications between the Access generalizations will be made, the type of other generic clearance.
Board and its customers and sampling frame, the sample design Respondents/Affected Public:
stakeholders. (including stratification and clustering), Individuals and Households; Businesses
Feedback collected under this generic the precision requirements or power and Organizations; State, Local or Tribal
clearance provides useful information, calculations that justify the proposed Government.
but it does not yield data that can be sample size, the expected response rate, Burden Estimates: In the table below
generalized to the overall population. methods for assessing potential non- (Table 1), the Access Board provides
This type of generic clearance for response bias, the protocols for data estimates for the annual reporting
qualitative information will not be used collection, and any testing procedures burden under this proposed information
for quantitative information collections that were or will be undertaken prior to collection. (The Access Board does not
that are designed to yield reliably fielding the study. Depending on the anticipate incurring any capital or other
actionable results, such as monitoring degree of influence the results from direct costs associated with this
trends over time or documenting such quantitatively-inclined information collection. Nor will there be
program performance. Such data uses information collections are likely to any costs to respondents, other than
require more rigorous designs that have, such collections might still be their time.)

TABLE 1—ESTIMATED ANNUAL BURDEN HOURS
Average
Frequency Total
Number of response
Type of collection of response burden
respondents time
(per year) (hours)
(mins.)

Customer feedback survey: Training/Webinar ................................................ 1,200 1 6 120
Customer feedback survey: Technical Assistance .......................................... 2,700 1 3 135
Customer feedback survey: Compliance & Enforcement ................................ 40 1 4 3

Totals ........................................................................................................ 3,940 n/a n/a 258
(Note: Total burden hours per collection rounded to the nearest full hour.)

Request for Comment: The Access Federal Advisory Committee Act that usccr.gov. Persons who desire
Board seeks comment on any aspect of the Illinois Advisory Committee additional information may contact the
the proposed renewal of our existing (Committee) will hold a meeting on Midwestern Regional Office at (312)
generic clearance for the collection of Wednesday, November 15, 2017, from 353–8311.
qualitative feedback on agency service 9:00a.m. to 1:00p.m. CST, for the Records generated from this meeting
delivery, including (a) whether the purpose of hearing public testimony may be inspected and reproduced at the
proposed collection of information is regarding civil rights and voter access in Midwestern Regional Office, as they
necessary for the Access Board’s the state. become available, both before and after
performance; (b) the accuracy of the DATES: The meeting will be held on the meeting. Records of the meeting will
estimated burden; (c) ways for the Wednesday, November 15, 2017, from be available via www.facadatabase.gov
Access Board to enhance the quality, 9:00 a.m. to 1:00 p.m. CST. under the Commission on Civil Rights,
utility, and clarity of the information Location: Grambling State University, Louisiana Advisory Committee link
collection; and (d) ways that the burden School of Nursing Auditorium, One (https://www.facadatabase.gov/
could be minimized without reducing Cole Street. Grambling, LA 71245. committee/meetings.aspx?cid=251).
the quality of the collected information. FOR FURTHER INFORMATION CONTACT: Select ‘‘meeting details’’ and then
David M. Capozzi, David Barreras, DFO, at dbarreras@ ‘‘documents’’ to download. Persons
usccr.gov or 312–353–8311. interested in the work of this Committee
Executive Director.
are directed to the Commission’s Web
[FR Doc. 2017–24729 Filed 11–14–17; 8:45 am] SUPPLEMENTARY INFORMATION: This
site, http://www.usccr.gov, or may
BILLING CODE 8150–01–P meeting is free and open to the public. contact the Midwestern Regional Office
Persons with disabilities requiring at the above email or street address.
reasonable accommodations should
contact the Midwest Regional Office Agenda
COMMISSION ON CIVIL RIGHTS prior to the meeting to make appropriate Opening Remarks and Introductions (9:00
arrangements. Members of the public a.m.–9:15 a.m.)
Notice of Public Meeting of the
are invited to make statements during Panel 1: Legal and Academic Research on
Louisiana Advisory Committee for a
an open comment period. In addition, Voting Rights (9:15 a.m.–10:30 a.m.)
Meeting To Hear Public Testimony
members of the public may submit Panel 2: Policy Makers/Community
Regarding Civil Rights and Voter Organizations/Non Proits (10:45 a.m.–
written comments; the comments must
Accessibility in the State 12:00 p.m.)
be received in the regional office within
30 days following the meeting. Written Open Forum (12:10 p.m.–1:00 p.m.)
sradovich on DSK3GMQ082PROD with NOTICES

AGENCY: U.S. Commission on Civil
Closing Remarks (1:00 p.m.)
Rights. comments may be mailed to the
ACTION: Announcement of meeting. Midwestern Regional Office, U.S. Exceptional Circumstance: Pursuant
Commission on Civil Rights, 55 W. to 41 CFR 102–3.150, the notice for this
SUMMARY: Notice is hereby given, Monroe St., Suite 410, Chicago, IL meeting is given less than 15 days prior
pursuant to the provisions of the rules 60615. They may also be faxed to the to the meeting because of the
and regulations of the U.S. Commission Commission at (312) 353–8324, or exceptional circumstance of the
on Civil Rights (Commission) and the emailed to Corrine Sanders at csanders@ Committee working in support of the

VerDate Sep<11>2014 19:58 Nov 14, 2017 Jkt 244001 PO 00000 Frm 00004 Fmt 4703 Sfmt 4703 E:\FR\FM\15NON1.SGM 15NON1

Document Created: 2018-10-25 10:39:18
Document Modified: 2018-10-25 10:39:18

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		30-Day Notice and Request for Comments.
Dates		Submit comments by December 15, 2017.
Contact		Wendy Marshall, Attorney Advisor, Office of General Counsel, U.S. Access Board, 1331 F Street NW., Suite 1000, Washington, DC 20004-1111. Phone: 202-272-0043 (voice). Email: [email protected]
FR Citation		82 FR 52875