82 FR 52875 - Proposed Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

Federal Register Volume 82, Issue 219 (November 15, 2017)

In accordance with the Paperwork Reduction Act (PRA), the Architectural and Transportation Barriers Compliance Board (Access Board) invites comment on the proposed extension of its existing generic clearance for the collection of qualitative feedback on agency service delivery, which expires in January 2018. (OMB Control No. 3014- 0011, Expiration: Jan. 31, 2018). This information collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. In August 2017, the Access Board published a 60-day notice soliciting public comment on the proposed renewal of our generic clearance of qualitative feedback. 82 FR 37421 (Aug. 10, 2017). No comments were received. This notice, as required by the PRA, provides an additional 30 days for public comment.

[Federal Register Volume 82, Number 219 (Wednesday, November 15, 2017)]
[Notices]
[Pages 52875-52876]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-24729]


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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2017-0002]


Proposed Submission of Information Collection for OMB Review; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: 30-Day Notice and Request for Comments.

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SUMMARY: In accordance with the Paperwork Reduction Act (PRA), the 
Architectural and Transportation Barriers Compliance Board (Access 
Board) invites comment on the proposed extension of its existing 
generic clearance for the collection of qualitative feedback on agency 
service delivery, which expires in January 2018. (OMB Control No. 3014-
0011, Expiration: Jan. 31, 2018). This information collection was 
developed as part of a Federal Government-wide effort to streamline the 
process for seeking feedback from the public on service delivery. In 
August 2017, the Access Board published a 60-day notice soliciting 
public comment on the proposed renewal of our generic clearance of 
qualitative feedback. 82 FR 37421 (Aug. 10, 2017). No comments were 
received. This notice, as required by the PRA, provides an additional 
30 days for public comment.

DATES: Submit comments by December 15, 2017.

ADDRESSES: You may submit comments by any of the following methods:
     Email: [email protected]. Include the OMB 
control number (3014-011) in the subject line of the message. Please 
also send a copy to board.gov">marshall@access-board.gov.
     Fax: 202-395-5806, Attn: OMB Desk Officer for the U.S. 
Access Board. Include the OMB control number (3014-0011) in the subject 
line of the cover page. Please also fax a copy to 202-272-0081, Attn: 
Wendy Marshall.
     Mail: Office of Information and Regulatory Affairs, 
Attention: OMB Desk Officer for the U.S. Access Board, Room 10235, 725 
17th Street NW., Washington, DC 20503. Include in your correspondence 
the OMB control number (3014-0011). Please also send a copy to Wendy 
Marshall, Office of General Counsel, U.S. Access Board, 1331 F Street 
NW., Suite 1000, Washington, DC 20004-1111.

FOR FURTHER INFORMATION CONTACT: Wendy Marshall, Attorney Advisor, 
Office of General Counsel, U.S. Access Board, 1331 F Street NW., Suite 
1000, Washington, DC 20004-1111. Phone: 202-272-0043 (voice). Email: 
board.gov">marshall@access-board.gov.

SUPPLEMENTARY INFORMATION: 

A. Background

    Under the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.) 
(PRA) and its implementing regulations (5 CFR part 1320), Federal 
agencies must obtain approval from OMB for each collection of 
information they conduct or sponsor (e.g., contractually-required 
information collection by a third-party). ``Collection of 
information,'' within the meaning of the PRA, includes agency requests 
that pose identical questions to, or impose reporting or recordkeeping 
obligations on, ten or more persons, regardless of whether response to 
such request is mandatory or voluntary. See 5 CFR 1320.3(c); see also 
44 U.S.C. 3502(3). Before seeking clearance from OMB, agencies are 
generally required, among other things, to publish both 60-day and 30-
day notices in the Federal Register to inform the public about proposed 
extensions of previously-approved information collection, and provide 
opportunities for comment. See 44 U.S.C. 3506(c)(2)(A); 5 CFR 
1320.8(d)(1). In August 2017, the Access Board published a 60-day 
notice related to the proposed renewal of its generic clearance; no 
comments were received. The Access Board now publishes this notice to 
allow an additional 30 days for public comment.

B. Proposed Information Collection Request

    With this notice, the Access Board provides notice of its intent to 
seek renewal of its existing generic clearance for the collection of 
qualitative feedback on agency service delivery. We anticipate seeking 
OMB approval for revisions to the type (and number) of information 
collection activities relative to our existing generic clearance that 
expires in January 2018. Specifically, the Access Board intends to seek 
an increase in the number of approved respondents (and burden hours) 
under the generic clearance, primarily because we expect to solicit 
feedback from customers across a broader spectrum of agency programs 
and services that relate to technical assistance, training, and other 
education and outreach initiatives. To date, we have found the feedback 
garnered through qualitative customer satisfaction surveys (and similar 
information collections) to be beneficial, by providing useful insights 
in experiences, perceptions, opinions, and expectations regarding 
Access Board services or focusing attention on areas in need of 
improvement. We thus intend to seek approval for expansion of our 
current efforts to solicit qualitative customer feedback by seeking 
input from customers across a broader array of agency programs and 
services. Online surveys will be used unless the customer contacts the 
agency by phone for technical assistance or an individual otherwise 
expresses a preference for another survey format (i.e., fillable form 
in portable document format or paper survey). In addition, paper 
surveys may be used to garner feedback from participants at in-person 
trainings or similar events.
    OMB Control Number: 3014-0011.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Review: Extension with revisions.
    Abstract: The proposed information collection activity facilitates 
collection of qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Federal Government's 
commitment to improving service delivery. By qualitative feedback we 
mean information collections that provide useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insight into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training, or changes in operations might improve delivery of services. 
These collections will allow for ongoing,

[[Page 52876]]

collaborative, and actionable communications between the Access Board 
and its customers and stakeholders.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results from such 
quantitatively-inclined information collections are likely to have, 
such collections might still be eligible for submission under another 
type of other generic clearance.
    Respondents/Affected Public: Individuals and Households; Businesses 
and Organizations; State, Local or Tribal Government.
    Burden Estimates: In the table below (Table 1), the Access Board 
provides estimates for the annual reporting burden under this proposed 
information collection. (The Access Board does not anticipate incurring 
any capital or other direct costs associated with this information 
collection. Nor will there be any costs to respondents, other than 
their time.)

                                     Table 1--Estimated Annual Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                                   Frequency of       Average
               Type of collection                    Number of     response (per   response time   Total burden
                                                    respondents        year)          (mins.)         (hours)
----------------------------------------------------------------------------------------------------------------
Customer feedback survey: Training/Webinar......           1,200               1               6             120
Customer feedback survey: Technical Assistance..           2,700               1               3             135
Customer feedback survey: Compliance &                        40               1               4               3
 Enforcement....................................
                                                 ---------------------------------------------------------------
    Totals......................................           3,940             n/a             n/a             258
----------------------------------------------------------------------------------------------------------------
(Note: Total burden hours per collection rounded to the nearest full hour.)

    Request for Comment: The Access Board seeks comment on any aspect 
of the proposed renewal of our existing generic clearance for the 
collection of qualitative feedback on agency service delivery, 
including (a) whether the proposed collection of information is 
necessary for the Access Board's performance; (b) the accuracy of the 
estimated burden; (c) ways for the Access Board to enhance the quality, 
utility, and clarity of the information collection; and (d) ways that 
the burden could be minimized without reducing the quality of the 
collected information.

David M. Capozzi,
Executive Director.
[FR Doc. 2017-24729 Filed 11-14-17; 8:45 am]
 BILLING CODE 8150-01-P