82 FR 54340 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION

Federal Register Volume 82, Issue 221 (November 17, 2017)

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the U.S. Equal Employment Opportunity Commission (EEOC) has submitted a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA).

[Federal Register Volume 82, Number 221 (Friday, November 17, 2017)]
[Notices]
[Pages 54340-54341]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-24979]


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EQUAL EMPLOYMENT OPPORTUNITY COMMISSION


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Equal Employment Opportunity Commission.

ACTION: Notice and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the U.S. 
Equal Employment Opportunity

[[Page 54341]]

Commission (EEOC) has submitted a Generic Information Collection 
Request (Generic ICR): ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery'' to OMB for approval 
under the Paperwork Reduction Act (PRA).

DATES: Written comments on this notice must be submitted on or before 
December 18, 2017.

ADDRESSES: Comments on this notice must be submitted to Joseph B. Nye, 
Policy Analyst, Office of Information and Regulatory Affairs, Office of 
Management and Budget, 725 17th Street NW., Washington, DC 20503, email 
[email protected]. Commenters are also encouraged to send 
comments to the EEOC online at http://www.regulations.gov, which is the 
Federal eRulemaking Portal. Follow the instructions on this Web site 
for submitting comments. In addition, the EEOC's Executive Secretariat 
will accept comments in hard copy. Hard copy comments should be sent to 
Bernadette Wilson, Acting Executive Officer, EEOC, 131 M Street NE., 
Washington, DC 20507. Finally, the Executive Secretariat will accept 
comments totaling six or fewer pages by facsimile (``fax'') machine 
before the same deadline at (202) 663-4114. (This is not a toll-free 
number.) Receipt of fax transmittals will not be acknowledged, except 
that the sender may request confirmation of receipt by calling the 
Executive Secretariat staff at (202) 663-4070 (voice) or (202) 663-4074 
(TTY). (These are not toll-free telephone numbers.) The EEOC will post 
online at http://www.regulations.gov all comments submitted, regardless 
of whether they are submitted via the Web site, in hard copy, or by fax 
to the Executive Secretariat. These comments will be posted without 
change, including any personal information you provide. However, the 
EEOC reserves the right to refrain from posting libelous or otherwise 
inappropriate comments including those that contain obscene, indecent, 
or profane language; that contain threats or defamatory statements; 
that contain hate speech directed at race, color, sex, national origin, 
age, religion, disability, or genetic information; or that promote or 
endorse services or products. All comments received, including any 
personal information provided, also will be available for public 
inspection during normal business hours by appointment only at the EEOC 
Headquarters Library, 131 M Street NE., Washington, DC 20507. Upon 
request, individuals who require assistance viewing comments will be 
provided appropriate aids such as readers or print magnifiers. To 
schedule an appointment, contact EEOC Library staff at (202) 663-4630 
(voice) or (202) 663-4641 (TTY). (These are not toll-free numbers.)

FOR FURTHER INFORMATION CONTACT: Erin Norris, Senior Attorney, EEOC 
Office of Legal Counsel, 129 W. Trade Street, Charlotte, NC 28202, 704-
954-6491, [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the government's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    No comments were received by the agency in response to the 60-day 
notice published in the Federal Register of December 22, 2010 (75 FR 
80542).
    Below we provide EEOC's projected average estimates for the next 
three years:
    Current Actions: New collection of information.
    Type of Review: New collection.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 5.
    Respondents: 8,020.
    Annual Responses: 11,020.
    Frequency of Response: Once per respondent for four activities, 
twice per respondent for one activity.
    Average Minutes per Response: 6.5.
    Burden Hours: 1194.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    For the Commission.

    Dated: November 9, 2017.
Victoria A. Lipnic,
Acting Chair.
[FR Doc. 2017-24979 Filed 11-16-17; 8:45 am]
 BILLING CODE 6570-01-P