82 FR 56224 - Agency Information Collection Activities: Submission for OMB Review; Comment Request
BUREAU OF CONSUMER FINANCIAL PROTECTION Federal Register Volume 82, Issue 227 (November 28, 2017)
Federal Register Volume 82, Issue 227 (November 28, 2017)
| Page Range | 56224-56224 | |
| FR Document | 2017-25716 |
[Federal Register Volume 82, Number 227 (Tuesday, November 28, 2017)] [Notices] [Page 56224] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2017-25716] ----------------------------------------------------------------------- BUREAU OF CONSUMER FINANCIAL PROTECTION [Docket No. CFPB-2017-0036] Agency Information Collection Activities: Submission for OMB Review; Comment Request AGENCY: Bureau of Consumer Financial Protection. ACTION: Notice and request for comment. ----------------------------------------------------------------------- SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau) is proposing to renew the Office of Management and Budget (OMB) approval for an existing information collection titled, ``Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback)''. DATES: Written comments are encouraged and must be received on or before December 28, 2017 to be assured of consideration. ADDRESSES: You may submit comments, identified by the title of the information collection, OMB Control Number (see below), and docket number (see above), by any of the following methods:Electronic: http://www.regulations.gov. Follow the instructions for submitting comments. OMB: Office of Management and Budget, New Executive Office Building, Room 10235, Washington, DC 20503 or fax to (202) 395-5806. Mailed or faxed comments to OMB should be to the attention of the OMB Desk Officer for the Bureau of Consumer Financial Protection. Please note that comments submitted after the comment period will not be accepted. In general, all comments received will become public records, including any personal information provided. Sensitive personal information, such as account numbers or Social Security numbers, should not be included. FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of this information collection request is available at www.reginfo.gov (this link becomes active on the day following publication of this notice). Select ``Information Collection Review,'' under ``Currently under review'', use the dropdown menu ``Select Agency'' and select ``Consumer Financial Protection Bureau'' (recent submissions to OMB will be at the top of the list). The same documentation is also available at http://www.regulations.gov. Requests for additional information should be directed to the Consumer Financial Protection Bureau, (Attention: PRA Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or email: [email protected]. Please do not submit comments to this email box. SUPPLEMENTARY INFORMATION: Title of Collection: Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback). OMB Control Number: 3170-0042. Type of Review: Extension without change of a currently approved collection. Affected Public: Individuals or households. Estimated Number of Respondents: 710,000. Estimated Total Annual Burden Hours: 118,334. Abstract: Over the past several years, the Bureau has undertaken a variety of service delivery-focused activities contemplated by the Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 111-2013 (Dodd-Frank Act). These activities, which include consumer complaint and inquiry processing, referral, and monitoring, involve several interrelated systems.\1\ The streamlined process of the generic clearance will continue to allow the Bureau to implement these systems efficiently, in line with the Bureau's commitment to continuous improvement of its delivery of services through iterative testing and feedback collection. --------------------------------------------------------------------------- \1\ These interrelated systems include secure, web-based portals that allow consumers, companies, and agencies to access complaints and an online ``Tell Your Story'' feature that allows consumers to share feedback about their experiences in the consumer financial marketplace. --------------------------------------------------------------------------- Request for Comments: The Bureau issued a 60-day Federal Register notice on July 19, 2017, (82 FR 33071), Docket Number: CFPB-2017-0022. Comments were solicited and continue to be invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the Bureau, including whether the information will have practical utility; (b) The accuracy of the Bureau's estimate of the burden of the collection of information, including the validity of the methods and the assumptions used; (c) Ways to enhance the quality, utility, and clarity of the information to be collected; and (d) Ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be reviewed by OMB as part of its review of this request. All comments will become a matter of public record. Dated: November 21, 2017. Darrin A. King, Paperwork Reduction Act Officer, Bureau of Consumer Financial Protection. [FR Doc. 2017-25716 Filed 11-27-17; 8:45 am] BILLING CODE 4810-AM-P
![56224 Federal Register / Vol. 82, No. 227 / Tuesday, November 28, 2017 / Notices
Bureau; or call to submit a complaint by DATES: Written comments are service delivery-focused activities
telephone. The questions within the encouraged and must be received on or contemplated by the Dodd-Frank Wall
Intake Form prompt respondents for a before December 28, 2017 to be assured Street Reform and Consumer Protection
description of, and key facts about, the of consideration. Act, Public Law 111–2013 (Dodd-Frank
complaint at issue, the desired ADDRESSES: You may submit comments, Act). These activities, which include
resolution, contact and account identified by the title of the information consumer complaint and inquiry
information, information about the collection, OMB Control Number (see processing, referral, and monitoring,
company they are submitting a below), and docket number (see above), involve several interrelated systems.1
complaint about, and previous action by any of the following methods: The streamlined process of the generic
taken to attempt to resolve the • Electronic: http:// clearance will continue to allow the
complaint. www.regulations.gov. Follow the Bureau to implement these systems
Request for Comments: The Bureau instructions for submitting comments. efficiently, in line with the Bureau’s
issued a 60-day Federal Register notice • OMB: Office of Management and commitment to continuous
on July 19, 2017, (82 FR 33070), Docket Budget, New Executive Office Building, improvement of its delivery of services
Number: CFPB–2017–0019. Comments Room 10235, Washington, DC 20503 or through iterative testing and feedback
were solicited and continue to be fax to (202) 395–5806. Mailed or faxed collection.
invited on: (a) Whether the collection of comments to OMB should be to the Request for Comments: The Bureau
information is necessary for the proper attention of the OMB Desk Officer for issued a 60-day Federal Register notice
performance of the functions of the the Bureau of Consumer Financial on July 19, 2017, (82 FR 33071), Docket
Bureau, including whether the Protection. Number: CFPB–2017–0022. Comments
information will have practical utility; Please note that comments submitted were solicited and continue to be
(b) The accuracy of the Bureau’s after the comment period will not be invited on: (a) Whether the collection of
estimate of the burden of the collection accepted. In general, all comments information is necessary for the proper
of information, including the validity of received will become public records, performance of the functions of the
the methods and the assumptions used; including any personal information Bureau, including whether the
(c) Ways to enhance the quality, utility, provided. Sensitive personal information will have practical utility;
and clarity of the information to be information, such as account numbers (b) The accuracy of the Bureau’s
collected; and (d) Ways to minimize the or Social Security numbers, should not estimate of the burden of the collection
burden of the collection of information be included. of information, including the validity of
on respondents, including through the the methods and the assumptions used;
FOR FURTHER INFORMATION CONTACT:
use of automated collection techniques (c) Ways to enhance the quality, utility,
Documentation prepared in support of and clarity of the information to be
or other forms of information this information collection request is
technology. Comments submitted in collected; and (d) Ways to minimize the
available at www.reginfo.gov (this link burden of the collection of information
response to this notice will be reviewed becomes active on the day following
by OMB as part of its review of this on respondents, including through the
publication of this notice). Select use of automated collection techniques
request. All comments will become a ‘‘Information Collection Review,’’ under
matter of public record. or other forms of information
‘‘Currently under review’’, use the technology. Comments submitted in
Dated: November 21, 2017. dropdown menu ‘‘Select Agency’’ and response to this notice will be reviewed
Darrin A. King, select ‘‘Consumer Financial Protection by OMB as part of its review of this
Paperwork Reduction Act Officer, Bureau of Bureau’’ (recent submissions to OMB request. All comments will become a
Consumer Financial Protection. will be at the top of the list). The same matter of public record.
[FR Doc. 2017–25717 Filed 11–27–17; 8:45 am] documentation is also available at
Dated: November 21, 2017.
BILLING CODE 4810–AM–P
http://www.regulations.gov. Requests for
additional information should be Darrin A. King,
directed to the Consumer Financial Paperwork Reduction Act Officer, Bureau of
Protection Bureau, (Attention: PRA Consumer Financial Protection.
BUREAU OF CONSUMER FINANCIAL
Office), 1700 G Street NW., Washington, [FR Doc. 2017–25716 Filed 11–27–17; 8:45 am]
PROTECTION
DC 20552, (202) 435–9575, or email: BILLING CODE 4810–AM–P
[Docket No. CFPB–2017–0036] CFPB_PRA@cfpb.gov. Please do not
Agency Information Collection submit comments to this email box.
SUPPLEMENTARY INFORMATION: DEPARTMENT OF EDUCATION
Activities: Submission for OMB
Review; Comment Request Title of Collection: Generic [Docket No.: ED–2017–ICCD–0144]
Information Collection Plan for
AGENCY: Bureau of Consumer Financial Consumer Complaint and Information Agency Information Collection
Protection. Collection System (Testing and Activities; Comment Request; Charter
ACTION: Notice and request for comment. Feedback). School Facilities National
OMB Control Number: 3170–0042. Questionnaire
SUMMARY: In accordance with the Type of Review: Extension without
Paperwork Reduction Act of 1995 AGENCY: Office of Innovation and
change of a currently approved
(PRA), the Bureau of Consumer Improvement (OII), Department of
collection.
Financial Protection (Bureau) is Education (ED).
Affected Public: Individuals or
ethrower on DSK3G9T082PROD with NOTICES
proposing to renew the Office of ACTION: Notice.
households.
Management and Budget (OMB) Estimated Number of Respondents:
approval for an existing information 710,000. 1 These interrelated systems include secure, web-
collection titled, ‘‘Generic Information Estimated Total Annual Burden based portals that allow consumers, companies, and
Collection Plan for Consumer Complaint agencies to access complaints and an online ‘‘Tell
Hours: 118,334. Your Story’’ feature that allows consumers to share
and Information Collection System Abstract: Over the past several years, feedback about their experiences in the consumer
(Testing and Feedback)’’. the Bureau has undertaken a variety of financial marketplace.
VerDate Sep<11>2014 19:51 Nov 27, 2017 Jkt 244001 PO 00000 Frm 00017 Fmt 4703 Sfmt 4703 E:\FR\FM\28NON1.SGM 28NON1](https://thefederalregister.org/doc/82_FR_56451/page/1.svg)
Document Created: 2017-11-28 01:51:13
Document Modified: 2017-11-28 01:51:13
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comment. | |
| Dates | Written comments are encouraged and must be received on or before December 28, 2017 to be assured of consideration. | |
| Contact | Documentation prepared in support of this information collection request is available at www.reginfo.gov (this link becomes active on the day following publication of this notice). Select ``Information Collection Review,'' under ``Currently under review'', use the dropdown menu ``Select Agency'' and select ``Consumer Financial Protection Bureau'' (recent submissions to OMB will be at the top of the list). The same documentation is also available at http://www.regulations.gov. Requests for additional information should be directed to the Consumer Financial Protection Bureau, (Attention: PRA Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or email: [email protected] Please do not submit comments to this email box. | |
| FR Citation | 82 FR 56224 |
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