82 FR 56259 - Revision of Agency Information Collection Activity Under OMB Review: TSA Customer Comment Card

DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration

Federal Register Volume 82, Issue 227 (November 28, 2017)

This notice announces that the Transportation Security Administration (TSA) has forwarded the Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0030, abstracted below to OMB for a revision of the currently approved collection under the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. This collection allows customers to provide feedback to TSA about their experiences with TSA's processes and procedures, to request information or request assistance at the TSA checkpoint, and to report security threats and vulnerabilities.

[Federal Register Volume 82, Number 227 (Tuesday, November 28, 2017)]
[Notices]
[Pages 56259-56260]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-25670]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Revision of Agency Information Collection Activity Under OMB 
Review: TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-Day Notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0030, 
abstracted below to OMB for a revision of the currently approved 
collection under the Paperwork Reduction Act (PRA). The ICR describes 
the nature of the information collection and its expected burden. This 
collection allows customers to provide feedback to TSA about their 
experiences with TSA's processes and procedures, to request information 
or request assistance at the TSA checkpoint, and to report security 
threats and vulnerabilities.

DATES: Send your comments by December 28, 2017. A comment to OMB is 
most effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected].

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-2062; email [email protected].

SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice, 
with a 60-day comment period soliciting comments, of the following 
collection of information on September 26, 2017 (82 FR 44836).

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be made 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Consistent with the requirements of Executive Order (E.O.) 13771, 
Reducing Regulation and Controlling Regulatory Costs, and E.O. 13777, 
Enforcing the Regulatory Reform Agenda, TSA is also requesting comments 
on the extent to which this request for information could be modified 
to reduce the burden on respondents.

Information Collection Requirement

    Title: TSA Customer Comment Card.
    Type of Request: Revision of a currently approved collection.
    OMB Control Number: 1652-0030.
    Forms(s): NA.
    Affected Public: Travelling public.
    Abstract: The ICR is a voluntary program for airport passengers to 
provide feedback to TSA regarding their experiences with TSA. The 
collection of information allows TSA to evaluate and address customer 
concerns about security procedures and policies.
    TSA Customer Comment Cards collect feedback, compliments, and 
complaints and the passenger may voluntarily provide contact 
information. TSA uses the contact information to respond to the 
passenger's comments. For

[[Page 56260]]

passengers who deposit their cards in the designated drop-boxes, TSA 
staff at airports collect the cards, categorize comments, enter the 
results into an online system for reporting, and respond to passengers 
as appropriate.
    In addition, passengers may reach the TSA Contact Center (TCC) 
online at www.tsa.gov/contact/contact-forms. This site provides 
electronic forms of the comment card and are intended for the same 
purpose; to allow passengers to provide feedback to TSA regarding their 
experiences with TSA security procedures. Passengers may also use the 
electronic form to file Disability or Civil Rights and Liberties 
complaints. TCC provides a receipt to any person who submits an 
electronic form. The information obtained from the electronic forms 
allows TSA to evaluate and address customer concerns about security 
procedures and policies with an electronic interface.
    TSA is revising the collection to add three new electronic forms: 
Request for Assistance, Request for Information, and Security Issue. 
The Request for Assistance electronic form allows passengers to request 
assistance at the TSA checkpoint as part of the TSA Cares Program. This 
program was developed for passengers with disabilities, medical 
conditions, and other special circumstances who may need additional 
assistance during the security screening process. The program is 
available to all members of the public and is separate from the 
Military Severely Injured Joint Support Operations Center (MSIJSOC) and 
the Travel Protocol Office (TPO) programs which support and facilitate 
the movement of wounded warriors, severely injured military personnel, 
veterans and other travelers requiring an escort through the airport 
security screening process. The Request for Information electronic form 
allows passengers to submit an inquiry about TSA policies and 
procedures such as traveling with medical conditions, prohibited & 
permitted items, and security screening. The Security Issue electronic 
form allows passengers to play a critical role in identifying and 
reporting suspicious activities and threats. TCC will also provide 
receipts to any person who uses the three new electronic forms. TSA is 
required to provide a receipt to any person who reports a security 
problem, deficiency, or vulnerability. See 49 CFR 1503.3(a).
    Number of Respondents: An estimated 203,659 respondents annually.
    Estimated Annual Burden Hours: An estimated 18,431 hours annually.

    Dated: November 22, 2017.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2017-25670 Filed 11-27-17; 8:45 am]
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