82 FR 56833 - Request for Public Comment: 30-Day Notice for Extension of Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Indian Health Service

Federal Register Volume 82, Issue 229 (November 30, 2017)

In compliance with the Paperwork Reduction Act of 1995, the Indian Health Service (IHS) is submitting to the Office of Management and Budget (OMB) a request for an extension of a previously approved collection of information titled, ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys'' (OMB Control Number 0917-0036), which expires July 30, 2018. This proposed information collection project was recently published in the Federal Register on September 27, 2017, and allowed 60 days for public comment. The IHS received no comments regarding this collection. The purpose of this notice is to allow 30 days for public comment to be submitted directly to OMB. A copy of the supporting statement is available at www.regulations.gov (see Docket ID IHS_FRDOC_001).

[Federal Register Volume 82, Number 229 (Thursday, November 30, 2017)]
[Notices]
[Pages 56833-56834]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-25815]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service


Request for Public Comment: 30-Day Notice for Extension of Fast 
Track Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery: IHS Customer Service Satisfaction and Similar 
Surveys

AGENCY: Indian Health Service, HHS.

ACTION: Notice and request for comments. Request for extension of 
approval.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Indian Health Service (IHS) is submitting to the Office of Management 
and Budget (OMB) a request for an extension of a previously approved 
collection of information titled, ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery: IHS 
Customer Service Satisfaction and Similar Surveys'' (OMB Control Number 
0917-0036), which expires July 30, 2018. This proposed information 
collection project was recently published in the Federal Register on 
September 27, 2017, and allowed 60 days for public comment. The IHS 
received no comments regarding this collection. The purpose of this 
notice is to allow 30 days for public comment to be submitted directly 
to OMB.
    A copy of the supporting statement is available at 
www.regulations.gov (see Docket ID IHS_FRDOC_001).

DATES: January 2, 2018. Your comments regarding this information 
collection are best assured of having full effect if received within 30 
days of the date of this publication.
    Direct Your Comments to OMB: Send your comments and suggestions 
regarding the proposed information collection contained in this notice, 
especially regarding the estimated public burden and associated 
response time to: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for IHS.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Evonne Bennett-Barnes by one of the following methods:
     Mail: Evonne Bennett-Barnes, Information Collection 
Clearance

[[Page 56834]]

Officer, Indian Health Service, 5600 Fishers Lane, Rockville, MD 20857.
     Phone: 301-443-4750.
     Email: [email protected].
     Fax: 301-443-4750.

SUPPLEMENTARY INFORMATION: Title: OMB Control No. 0917-0036, Fast Track 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery: IHS Customer Service Satisfaction and Similar 
Surveys. Abstract: The IHS will be engaging in information collection 
activities that will garner qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery within 
Federal Agencies. Qualitative feedback is information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insight into customer 
or stakeholder perceptions, opinions, experiences and expectations, and 
provide an early warning of issues with service. Also, the collection 
of qualitative feedback will assist IHS to focus its attention on areas 
where communication, training, or changes in operations might improve 
delivery of products or services. These collections will allow for 
ongoing, collaborative and actionable communications between the Agency 
and its customers and stakeholders. Furthermore, the collection 
activity will allow feedback to contribute directly to the improvement 
of program management.
    Feedback or information collected under this generic clearance will 
provide useful information, but it will not yield data that can be 
generalized to the overall population. This type of generic clearance 
for qualitative collection will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
the target population to which generalizations will be made, sampling 
frame, sample design (including stratification and clustering), 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results. 
Below are the IHS projected average estimates for the next three years: 
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance for IHS federal-
wide:
    Average expected annual number of activities: 100.
    Average number of respondents per activity: 1,050.
    Annual responses: 105,000.
    Frequency of response: Once per request.
    Average minutes per response: 10.
    Burden hours: 17,500.
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    Current Actions: Extension of approval for a collection of 
information.
    Type of Review: Extension.
    Affected Public: Individuals and households, businesses and 
organizations, and Tribal Government.
    Average expected annual number of activities: 100.
    Respondents: 105,000.
    Annual responses: 105,000.
    Frequency of response: Once per request.
    Average minutes per response: 10.
    Burden hours: 17,500.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.

    Dated: November 17, 2017.
Michael D. Weahkee,
Assistant Surgeon General, U.S. Public Health Service, Acting Director, 
Indian Health Service.
[FR Doc. 2017-25815 Filed 11-29-17; 8:45 am]
 BILLING CODE 4165-16-P