82_FR_57655 82 FR 57423 - Notice of Request for a Revision to and Extension of an Information Collection; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

82 FR 57423 - Notice of Request for a Revision to and Extension of an Information Collection; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF AGRICULTURE

Federal Register Volume 82, Issue 232 (December 5, 2017)

Page Range57423-57424
FR Document2017-26109

The Office of the Chief Information Officer, as part of its continuing effort to reduce paperwork and respondent burden, invites the public to comment on the ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act. This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to Office of Management and Budget (OMB) for approval and solicit comments on specific aspects for the proposed information collection.

Federal Register, Volume 82 Issue 232 (Tuesday, December 5, 2017)
[Federal Register Volume 82, Number 232 (Tuesday, December 5, 2017)]
[Notices]
[Pages 57423-57424]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-26109]


========================================================================
Notices
                                                Federal Register
________________________________________________________________________

This section of the FEDERAL REGISTER contains documents other than rules 
or proposed rules that are applicable to the public. Notices of hearings 
and investigations, committee meetings, agency decisions and rulings, 
delegations of authority, filing of petitions and applications and agency 
statements of organization and functions are examples of documents 
appearing in this section.

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Federal Register / Vol. 82, No. 232 / Tuesday, December 5, 2017 / 
Notices

[[Page 57423]]



DEPARTMENT OF AGRICULTURE


Notice of Request for a Revision to and Extension of an 
Information Collection; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Office of the Chief Information Officer, USDA.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The Office of the Chief Information Officer, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the public to comment on the ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery'' for approval under 
the Paperwork Reduction Act. This collection was developed as part of a 
Federal Government-wide effort to streamline the process for seeking 
feedback from the public on service delivery. This notice announces our 
intent to submit this collection to Office of Management and Budget 
(OMB) for approval and solicit comments on specific aspects for the 
proposed information collection.

DATES: Consideration will be given to all comments received by February 
5, 2018.

ADDRESSES: Submit comments by one of the following methods:
     Web site: www.regulations.gov.
     Email: [email protected] and
     Fax: 202-692-0203.
    Comments submitted in response to this notice may be made available 
to the public. For this reason, please do not include in your comments 
information of a confidential nature, such as sensitive personal 
information (PII) or proprietary information. If you send an email 
comment, your email address will be automatically captured and included 
as part of the comment that is placed in the public docket and made 
available on the Internet. Please note that responses to this public 
comment request containing any routine notice about the confidentiality 
of the communication will be treated as public comments that may be 
made available to the public notwithstanding the inclusion of the 
routine notice.

FOR FURTHER INFORMATION CONTACT: Ruth Brown, 202-720-8958.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improve service delivery. By qualitative feedback, we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population. This feedback will, 
(1) provide insights into customer or stakeholder perceptions, 
experiences and expectations, (2) provide an early warning of issues 
with service and, (3) focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. This collection will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:

     The collections are voluntary;
     The collections are low-burden for respondents (based 
on considerations of total burden hours, total number of 
respondents, or burden-hours per respondent) and are low-cost for 
both the respondents and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of 
opinions from respondents who have experience with the program or 
may have experience with the program in the future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is 
not intended for release outside of the agency;
     Information gathered will not be used for substantially 
informing influential policy decisions; and
     Information gathered will yield qualitative 
information; the collections will not be designed or expected to 
yield statistically reliable results or used as though the results 
are generalizable to the population of study.

    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data usage requires more rigorous designs that address the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.

[[Page 57424]]

    Current Actions: Revision/Extension of approval for a collection of 
information.
    Type of Review: Revision.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 30,000.
    Below we provide projected average estimates for the next 3-years:
    Average Expected Annual Number of Activities: 20.
    Average Number of Respondents per Activity: 1.
    Annual Responses: 30,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 15,000.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose, 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions to (1) develop, acquire, install, 
and utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; (2) train 
personnel and be able to respond to a collection of information, to 
search data sources, (3) complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection at 
Regulations.gov. An agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a currently valid Office of Management and Budget control 
number.

Gary Washington,
Acting Chief Information Officer.
[FR Doc. 2017-26109 Filed 12-4-17; 8:45 am]
 BILLING CODE 3410-KR-P



                                                                                                                                                                                                     57423

                                                Notices                                                                                                       Federal Register
                                                                                                                                                              Vol. 82, No. 232

                                                                                                                                                              Tuesday, December 5, 2017



                                                This section of the FEDERAL REGISTER                    to this public comment request                        cost for both the respondents and the Federal
                                                contains documents other than rules or                  containing any routine notice about the               Government;
                                                proposed rules that are applicable to the               confidentiality of the communication                     • The collections are non-controversial
                                                public. Notices of hearings and investigations,         will be treated as public comments that               and do not raise issues of concern to other
                                                committee meetings, agency decisions and                                                                      Federal agencies;
                                                                                                        may be made available to the public                      • Any collection is targeted to the
                                                rulings, delegations of authority, filing of
                                                petitions and applications and agency
                                                                                                        notwithstanding the inclusion of the                  solicitation of opinions from respondents
                                                statements of organization and functions are            routine notice.                                       who have experience with the program or
                                                examples of documents appearing in this                 FOR FURTHER INFORMATION CONTACT:                      may have experience with the program in the
                                                section.                                                Ruth Brown, 202–720–8958.                             future;
                                                                                                        SUPPLEMENTARY INFORMATION:
                                                                                                                                                                 • Personally identifiable information (PII)
                                                                                                                                                              is collected only to the extent necessary and
                                                                                                           Title: Generic Clearance for the                   is not retained;
                                                DEPARTMENT OF AGRICULTURE                               Collection of Qualitative Feedback on                    • Information gathered will be used only
                                                                                                        Agency Service Delivery.                              internally for general service improvement
                                                Notice of Request for a Revision to and                    Abstract: The proposed information
                                                Extension of an Information Collection;                                                                       and program management purposes and is
                                                                                                        collection activity provides a means to               not intended for release outside of the
                                                Generic Clearance for the Collection of                 garner qualitative customer and                       agency;
                                                Qualitative Feedback on Agency                          stakeholder feedback in an efficient,                    • Information gathered will not be used for
                                                Service Delivery                                        timely manner, in accordance with the                 substantially informing influential policy
                                                                                                        Administration’s commitment to                        decisions; and
                                                AGENCY:  Office of the Chief Information
                                                                                                        improve service delivery. By qualitative                 • Information gathered will yield
                                                Officer, USDA.                                                                                                qualitative information; the collections will
                                                ACTION: Notice and request for                          feedback, we mean information that                    not be designed or expected to yield
                                                comments.                                               provides useful insights on perceptions               statistically reliable results or used as though
                                                                                                        and opinions, but are not statistical                 the results are generalizable to the population
                                                SUMMARY:    The Office of the Chief                     surveys that yield quantitative results               of study.
                                                Information Officer, as part of its                     that can be generalized to the
                                                continuing effort to reduce paperwork                   population. This feedback will, (1)                      Feedback collected under this generic
                                                and respondent burden, invites the                      provide insights into customer or                     clearance provides useful information,
                                                public to comment on the ‘‘Generic                      stakeholder perceptions, experiences                  but it does not yield data that can be
                                                Clearance for the Collection of                         and expectations, (2) provide an early                generalized to the overall population.
                                                Qualitative Feedback on Agency Service                  warning of issues with service and, (3)               This type of generic clearance for
                                                Delivery’’ for approval under the                       focus attention on areas where                        qualitative information will not be used
                                                Paperwork Reduction Act. This                           communication, training or changes in                 for quantitative information collections
                                                collection was developed as part of a                   operations might improve delivery of                  that are designed to yield reliably
                                                Federal Government-wide effort to                       products or services. This collection                 actionable results, such as monitoring
                                                streamline the process for seeking                      will allow for ongoing, collaborative and             trends over time or documenting
                                                feedback from the public on service                     actionable communications between the                 program performance. Such data usage
                                                delivery. This notice announces our                     Agency and its customers and                          requires more rigorous designs that
                                                intent to submit this collection to Office              stakeholders. It will also allow feedback             address the target population to which
                                                of Management and Budget (OMB) for                      to contribute directly to the                         generalizations will be made, the
                                                approval and solicit comments on                        improvement of program management.                    sampling frame, the sample design
                                                specific aspects for the proposed                          The solicitation of feedback will target           (including stratification and clustering),
                                                information collection.                                 areas such as: Timeliness,                            the precision requirements or power
                                                DATES: Consideration will be given to all               appropriateness, accuracy of                          calculations that justify the proposed
                                                comments received by February 5, 2018.                  information, courtesy, efficiency of                  sample size, the expected response rate,
                                                                                                        service delivery, and resolution of                   methods for assessing potential non-
                                                ADDRESSES: Submit comments by one of
                                                                                                        issues with service delivery. Responses               response bias, the protocols for data
                                                the following methods:
                                                   • Web site: www.regulations.gov.                     will be assessed to plan and inform                   collection, and any testing procedures
                                                   • Email: Ruth.Brown@ocio.usda.gov                    efforts to improve or maintain the                    that were or will be undertaken prior to
                                                and                                                     quality of service offered to the public.             fielding the study. Depending on the
                                                   • Fax: 202–692–0203.                                 If this information is not collected, vital           degree of influence the results are likely
                                                   Comments submitted in response to                    feedback from customers and                           to have, such collections may still be
                                                this notice may be made available to the                stakeholders on the Agency’s services                 eligible for submission for other generic
                                                public. For this reason, please do not                  will be unavailable.                                  mechanisms that are designed to yield
                                                include in your comments information                       The Agency will only submit a                      quantitative results.
                                                of a confidential nature, such as                                                                                As a general matter, information
sradovich on DSK3GMQ082PROD with NOTICES




                                                                                                        collection for approval under this
                                                sensitive personal information (PII) or                 generic clearance if it meets the                     collections will not result in any new
                                                proprietary information. If you send an                 following conditions:                                 system of records containing privacy
                                                email comment, your email address will                    • The collections are voluntary;
                                                                                                                                                              information and will not ask questions
                                                be automatically captured and included                    • The collections are low-burden for                of a sensitive nature, such as sexual
                                                as part of the comment that is placed in                respondents (based on considerations of total         behavior and attitudes, religious beliefs,
                                                the public docket and made available on                 burden hours, total number of respondents,            and other matters that are commonly
                                                the Internet. Please note that responses                or burden-hours per respondent) and are low-          considered private.


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                                                57424                       Federal Register / Vol. 82, No. 232 / Tuesday, December 5, 2017 / Notices

                                                   Current Actions: Revision/Extension                  currently valid Office of Management                  FOR FURTHER INFORMATION CONTACT:       Dr.
                                                of approval for a collection of                         and Budget control number.                            Colin D. Stewart, Assistant Director,
                                                information.                                                                                                  Pests, Pathogens, and Biocontrol
                                                                                                        Gary Washington,
                                                   Type of Review: Revision.                                                                                  Permits, Permitting and Compliance
                                                                                                        Acting Chief Information Officer.                     Coordination, PPQ, APHIS, 4700 River
                                                   Affected Public: Individuals and
                                                Households, Businesses and                              [FR Doc. 2017–26109 Filed 12–4–17; 8:45 am]           Road Unit 133, Riverdale, MD 20737–
                                                Organizations, State, Local or Tribal                   BILLING CODE 3410–KR–P                                1231; (301) 851–2237; email:
                                                Government.                                                                                                   Colin.Stewart@aphis.usda.gov.
                                                   Estimated Number of Respondents:                                                                           SUPPLEMENTARY INFORMATION:
                                                30,000.                                                 DEPARTMENT OF AGRICULTURE
                                                                                                                                                                 Hoary cress species (Lepidium draba,
                                                   Below we provide projected average                   Animal and Plant Health Inspection                    L. appelianum, and L. chalapense) are
                                                estimates for the next 3-years:                         Service                                               herbaceous, perennial plants that grow
                                                   Average Expected Annual Number of                                                                          in a variety of habitat and soil types.
                                                Activities: 20.                                         [Docket No. APHIS–2017–0086]                          The hoary cress complex of invasive
                                                   Average Number of Respondents per                                                                          weeds is native to the Balkans, the
                                                Activity: 1.                                            Availability of an Environmental                      Caspian Sea region of southwestern
                                                   Annual Responses: 30,000.                            Assessment for Release of Aceria                      Asia, and the Middle East, and is found
                                                   Frequency of Response: Once per                      drabae for Biological Control of Hoary                throughout Europe. Hoary cress was
                                                request.                                                Cress                                                 introduced into the United States from
                                                   Average Minutes per Response: 30.                                                                          Europe in the late 19th century either
                                                   Burden Hours: 15,000.                                AGENCY:  Animal and Plant Health                      with ship ballast or contaminated
                                                   Request for Comments: Comments                       Inspection Service, USDA.                             alfalfa, grass, or grain. Since then, hoary
                                                submitted in response to this notice will               ACTION: Notice of availability.                       cress has spread to all regions of the
                                                be summarized and/or included in the                                                                          United States except the Southeast.
                                                request for OMB approval. Comments                      SUMMARY:    We are advising the public                   Hoary cress is a perennial weed that
                                                are invited on: (a) Whether the                         that the Animal and Plant Health                      reproduces from seeds and a spreading
                                                collection of information is necessary                  Inspection Service has prepared an                    root system. The root system consists of
                                                for the proper performance of the                       environmental assessment relative to                  vertical and lateral roots from which
                                                functions of the agency, including                      permitting the release of Aceria drabae               rosettes and shoots arise. Hoary cress
                                                whether the information shall have                      for biological control of hoary cress in              inhibits and diminishes recreational
                                                practical utility; (b) the accuracy of the              the continental United States. The                    opportunities, directly impedes crop
                                                agency’s estimate of the burden of the                  environmental assessment considers the                production, minimizes grazing potential
                                                collection of information; (c) ways to                  effects of, and alternatives to, the field            of affected rangelands, degrades wildlife
                                                enhance the quality, utility, and clarity               release of a mite, Aceria drabae, into the            habitat and native plant communities,
                                                of the information to be collected; (d)                 contiguous United States for use as a                 and restricts waterfowl use of wetlands
                                                ways to minimize the burden of the                      biological control agent to reduce the                and stream banks. As a result, farmers,
                                                collection of information on                            severity of hoary cress infestations. We              ranchers, recreationists, sportsmen,
                                                respondents, including through the use                  are making the environmental                          hunters, and the general public are
                                                of automated collection techniques or                   assessment available to the public for                adversely affected by hoary cress.
                                                other forms of information technology;                  review and comment.                                      Aceria drabae, a mite, was chosen as
                                                and (e) estimates of capital or start-up                DATES: We will consider all comments                  a potential biological control agent to
                                                costs and costs of operation,                           that we receive on or before January 4,               combat hoary cress due to its very
                                                maintenance, and purchase of services                   2018.                                                 narrow host range and impact on its
                                                to provide information. Burden means                    ADDRESSES: You may submit comments                    host, and since the mite is relatively
                                                the total time, effort, or financial                    by either of the following methods:                   widespread in Europe, it should adapt
                                                resources expended by persons to                           • Federal eRulemaking Portal: Go to                to varying environmental conditions in
                                                generate, maintain, retain, disclose, or                http://www.regulations.gov/#!docket                   North America. The applicant’s purpose
                                                provide information to or for a Federal                 Detail;D=APHIS-2017-0086.                             for releasing A. drabae is to reduce the
                                                agency. This includes the time needed                      • Postal Mail/Commercial Delivery:                 severity of infestations of invasive hoary
                                                to review instructions to (1) develop,                  Send your comment to Docket No.                       cress in the contiguous United States.
                                                acquire, install, and utilize technology                APHIS–2017–0086, Regulatory Analysis                     The Animal and Plant Health
                                                and systems for the purpose of                          and Development, PPD, APHIS, Station                  Inspection Service’s (APHIS’) review
                                                collecting, validating and verifying                    3A–03.8, 4700 River Road Unit 118,                    and analysis of the potential
                                                information, processing and                             Riverdale, MD 20737–1238.                             environmental impacts associated with
                                                maintaining information, and disclosing                    Supporting documents and any                       the proposed release are documented in
                                                and providing information; (2) train                    comments we receive on this docket                    detail in an environmental assessment
                                                personnel and be able to respond to a                   may be viewed at http://                              (EA) entitled ‘‘Field release of the gall
                                                collection of information, to search data               www.regulations.gov/#!docketDetail;D=                 mite, Aceria drabae (Acari:
                                                sources, (3) complete and review the                    APHIS-2017-0086 or in our reading                     Eriophyidae), for classical biological
                                                collection of information; and to                       room, which is located in room 1141 of                control of hoary cress (Lepidium draba
                                                transmit or otherwise disclose the                      the USDA South Building, 14th Street                  L., Lepidium chalapense L., and
sradovich on DSK3GMQ082PROD with NOTICES




                                                information.                                            and Independence Avenue SW.,                          Lepidium appelianum Al-Shehbaz)
                                                   All written comments will be                         Washington, DC. Normal reading room                   (Brassicaceae), in the contiguous United
                                                available for public inspection at                      hours are 8 a.m. to 4:30 p.m., Monday                 States’’ (September 2017). We are
                                                Regulations.gov. An agency may not                      through Friday, except holidays. To be                making the EA available to the public
                                                conduct or sponsor, and a person is not                 sure someone is there to help you,                    for review and comment. We will
                                                required to respond to, a collection of                 please call (202) 799–7039 before                     consider all comments that we receive
                                                information unless it displays a                        coming.                                               on or before the date listed under the


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Document Created: 2017-12-04 23:45:10
Document Modified: 2017-12-04 23:45:10
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice and request for comments.
DatesConsideration will be given to all comments received by February 5, 2018.
ContactRuth Brown, 202-720-8958.
FR Citation82 FR 57423 

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