82 FR 59204 - Agency Information Collection Activities: Proposed Collection; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

SMALL BUSINESS ADMINISTRATION

Federal Register Volume 82, Issue 239 (December 14, 2017)

The U.S. Small Business Administration (SBA) is submitting a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to the Office of Management and Budget (OMB) for approval under the Paperwork Reduction Act (PRA). This information collection is part of a Federal Government-wide effort to streamline the process to seek feedback from the public on the agency's service delivery. SBA previously published a 60-day notice soliciting public comment on the proposed information collection. This 30-day notice, as required by the PRA, provides an additional opportunity for public comment on the Generic ICR.

[Federal Register Volume 82, Number 239 (Thursday, December 14, 2017)]
[Notices]
[Pages 59204-59205]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-26981]


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SMALL BUSINESS ADMINISTRATION


Agency Information Collection Activities: Proposed Collection; 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

AGENCY: Small Business Administration.

ACTION: 30-day notice and request for comments.

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SUMMARY: The U.S. Small Business Administration (SBA) is submitting a 
Generic Information Collection Request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' to the Office of Management and Budget (OMB) for approval 
under the Paperwork Reduction Act (PRA). This information collection is 
part of a Federal Government-wide effort to streamline the process to 
seek feedback from the public on the agency's service delivery. SBA 
previously published a 60-day notice soliciting public comment on the 
proposed information collection. This 30-day notice, as required by the 
PRA, provides an additional opportunity for public comment on the 
Generic ICR.

DATES: Comments must be submitted January 16, 2018.

ADDRESSES: Send all comments to Curtis B. Rich, Agency Clearance 
Officer, Small Business Administration, 409 3rd Street, 5th Floor, 
Washington, DC 20416. (202) 205-7030 [email protected]; and SBA Desk 
Officer, Office of Information and Regulatory Affairs, Office of 
Management and Budget, New Executive Office Building, Washington, DC 
20503.

FOR FURTHER INFORMATION CONTACT: Amber Chaudhry, Presidential 
Management Fellow, Office of Communications and Public Liaison, 
[email protected], 202-205-0085.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which

[[Page 59205]]

generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential non-response 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior fielding the study. Depending on 
the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    The Agency did not receive any comments in response to the 60-day 
public comment notice published in the Federal Register on September 
26, 2017, at 82 FR 44865.
    Below we provide the SBA's projected average annual estimates for 
the next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 20 Estimated Annual 
Respondents: 7,500.
    Estimated Annual responses: 7,500.
    Frequency of Response: Once per request; on occasion.
    Average Minutes per Response: 38 minutes.
    Burden Hours: 2690.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB Control Number.

Curtis B. Rich,
Management Analyst.
[FR Doc. 2017-26981 Filed 12-13-17; 8:45 am]
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