82 FR 59943 - 60-Day Notice of Proposed Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF STATE

Federal Register Volume 82, Issue 240 (December 15, 2017)

The Department of State is seeking Office of Management and Budget (OMB) approval for the information collection described below. In accordance with the Paperwork Reduction Act of 1995, we are requesting comments on this collection from all interested individuals and organizations. The purpose of this notice is to allow 60 days for public comment preceding submission of the collection to OMB.

[Federal Register Volume 82, Number 240 (Friday, December 15, 2017)]
[Notices]
[Page 59943]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-27044]


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DEPARTMENT OF STATE

[Public Notice: 10217]


60-Day Notice of Proposed Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

ACTION: Notice of request for public comment.

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SUMMARY: The Department of State is seeking Office of Management and 
Budget (OMB) approval for the information collection described below. 
In accordance with the Paperwork Reduction Act of 1995, we are 
requesting comments on this collection from all interested individuals 
and organizations. The purpose of this notice is to allow 60 days for 
public comment preceding submission of the collection to OMB.

DATES: The Department will accept comments from the public up to 
February 13, 2018.

ADDRESSES: You may submit comments by any of the following methods:
     Web: Persons with access to the internet may comment on 
this notice by going to www.Regulations.gov. You can search for the 
document by entering ``Docket Number: DOS-2017-0044'' in the Search 
field. Then click the ``Comment Now'' button and complete the comment 
form.
     Email: [email protected].
    You must include the DS form number (if applicable), information 
collection title, and the OMB control number in any correspondence.

FOR FURTHER INFORMATION CONTACT: Direct requests for additional 
information regarding the collection listed in this notice, including 
requests for copies of the proposed collection instrument and 
supporting documents, to Pamela Watkins, Department of State, Office of 
Directives Management, 1800 G Street NW, Suite 2400, Washington, DC 
20522-2202 who may be reached at [email protected].

SUPPLEMENTARY INFORMATION: 
     Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
     OMB Control Number: 1405-0193.
     Type of Request: Extension of a Currently Approved 
Collection.
     Originating Office: Office of Directives Management, A/
GIS/DIR.
     Form Number: Various public surveys.
     Respondents: Individuals responding to Department of State 
customer service evaluation requests.
     Estimated Number of Respondents: 1,000,000.
     Estimated Number of Responses: 1,000,000.
     Average Time Per Response: 3.5 minutes.
     Total Estimated Burden Time: 58,333 annual hours.
     Frequency: Once per request.
     Obligation to Respond: Voluntary.
    We are soliciting public comments to permit the Department to:
     Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department.
     Evaluate the accuracy of our estimate of the time and cost 
burden for this proposed collection, including the validity of the 
methodology and assumptions used.
     Enhance the quality, utility, and clarity of the 
information to be collected.
     Minimize the reporting burden on those who are to respond, 
including the use of automated collection techniques or other forms of 
information technology.
    Please note that comments submitted in response to this Notice are 
public record. Before including any detailed personal information, you 
should be aware that your comments as submitted, including your 
personal information, will be available for public review.

Abstract of Proposed Collection

    The ``30-Day Notice of Proposed Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' was published on June 22, 2017 (82 FR 28543), and renewed 
with a new expiration date of 7-31-2020. The publication of this 
Federal Register notice increases the number of respondents from 
325,000 to 1,000,000 to continue to allow the Department to collect 
qualitative customer feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery.

Methodology

    Respondents will fill out a brief customer survey after completing 
their interaction with a Department Program Office or Embassy. Surveys 
are designed to gather feedback on the customer's experiences.

Janet Freer,
Director, Office of Directives Management, Department of State.
[FR Doc. 2017-27044 Filed 12-14-17; 8:45 am]
 BILLING CODE 4710-24-P