82 FR 61340 - Comment Request for Review of a Revised Information Collection: Customer Satisfaction Surveys

OFFICE OF PERSONNEL MANAGEMENT

Federal Register Volume 82, Issue 247 (December 27, 2017)

The Office of Personnel Management (OPM) intends to submit to the Office of Management and Budget (OMB) a request for review of a currently approved collection, Customer Satisfaction Surveys. Approval of these surveys is necessary to collect information on Federal agency and program performance.

[Federal Register Volume 82, Number 247 (Wednesday, December 27, 2017)]
[Notices]
[Pages 61340-61341]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-27959]


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OFFICE OF PERSONNEL MANAGEMENT


Comment Request for Review of a Revised Information Collection: 
Customer Satisfaction Surveys

AGENCY: Office of Personnel Management.

ACTION: 30-Day notice and request for comments.

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SUMMARY: The Office of Personnel Management (OPM) intends to submit to 
the Office of Management and Budget (OMB) a request for review of a 
currently approved collection, Customer Satisfaction Surveys. Approval 
of these surveys is necessary to collect information on Federal agency 
and program performance.

DATES: Comments are encouraged and will be accepted until January 26, 
2018.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, 725 17th Street 
NW, Washington, DC 20503, Attention: Desk Officer for the Office of 
Personnel Management or sent via electronic mail to 
[email protected] or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable 
supporting documentation, may be obtained by contacting Human Resources 
Strategy and Evaluation Solutions, Office of Personnel Management, 1900 
E. Street NW, Washington, DC 20415, Attention: Coty Hoover, or via 
email to [email protected] or via telephone at (202) 
606-1539.

SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act 
of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the 
Clinger-Cohen Act (Pub. L. 104-106), OPM is soliciting comments for 
this collection. The information collection was previously published in 
the Federal Register on 09/22/2017 at 82 FR 44472 allowing for a 60 day 
public comment period. No comments were received for this information 
collection (OMB No. 3206-0236). The purpose of this notice is to allow 
an additional 30 days for public comments. Comments are particularly 
invited on:
    1. Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    2. Whether our estimate of the public burden of this collection is 
accurate, and based on valid assumptions and methodology; and
    3. Ways in which we can minimize the burden of the collection of 
information on those who are to respond, through the use of the 
appropriate technological collection techniques or other forms of 
information technology.
    OPM's Human Resources Strategy and Evaluation Solutions performs 
assessment and related consultation activities for Federal agencies on 
a reimbursable basis. The assessment is

[[Page 61341]]

authorized by various statutes and regulations: Section 4702 of Title 
5, U.S.C; E.O. 12862; E.O. 13715; Section 1128 of the National Defense 
Authorization Act for Fiscal Year 2004, Public Law 108-136; 5 U.S.C. 
1101 note, 1103(a)(5), 1104, 1302, 3301, 3302, 4702, 7701 note; E.O. 
13197, 66 FR 7853, 3 CFR 748 (2002); E.O. 10577, 12 FR 1259, 3 CFR, 
1954-1958 Comp., p. 218; and Section 4703 of Title 5, United States 
Code.
    This collection request includes surveys we currently use and plan 
to use during the next three years to measure agency performance in 
providing services to meet customer needs. These surveys consist of 
Likert-type, mark-one, and mark-all-that-apply items, and may include a 
small number of open-ended comment items. Administration of OPM's 
Customer Satisfaction Surveys (OMB No. 3206-0236) typically consists of 
approximately 15-20 standard items drawn from an item bank of 
approximately 50 items; client agencies usually add a small number of 
custom items to assess satisfaction with specific products and 
services. The survey is almost always administered electronically.

Analysis

    Agency: Human Resources Strategy and Evaluation Solutions, Office 
of Personnel Management.
    Title: Customer Satisfaction Surveys.
    OMB Number: 3206-0236.
    Frequency: On occasion.
    Affected Public: Individuals and businesses.
    Number of Respondents: Approximately 180,000.
    Estimated Time per Respondent: 7 minutes.
    Total Burden Hours: 21,000 hours.

Office of Personnel Management.
Kathleen M. McGettigan,
Acting Director.
[FR Doc. 2017-27959 Filed 12-26-17; 8:45 am]
 BILLING CODE 6325-43-P