82 FR 8755 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

FEDERAL TRADE COMMISSION

Federal Register Volume 82, Issue 18 (January 30, 2017)

Page Range		8755-8757
FR Document		2017-01901
The information collection requirements described below will be submitted to the Office of Management and Budget (``OMB'') for review, as required by the Paperwork Reduction Act (``PRA''). The FTC is seeking public comments on its proposal to renew its PRA clearance to participate in the OMB program ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.'' This program was created to facilitate federal agencies' efforts to streamline the process to seek public feedback on service delivery. Current FTC clearance under this program expires April 30, 2017.
Federal Register, Volume 82 Issue 18 (Monday, January 30, 2017)
[Federal Register Volume 82, Number 18 (Monday, January 30, 2017)]
[Notices]
[Pages 8755-8757]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-01901]


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FEDERAL TRADE COMMISSION


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Division of Consumer and Business Education, Federal Trade 
Commission (``FTC'' or ``Commission'').

ACTION: Notice.

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SUMMARY: The information collection requirements described below will 
be submitted to the Office of Management and Budget (``OMB'') for 
review, as required by the Paperwork Reduction Act (``PRA''). The FTC 
is seeking public comments on its proposal to renew its PRA clearance 
to participate in the OMB program ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.'' This 
program was created to facilitate federal agencies' efforts to 
streamline the process to seek public feedback on service delivery. 
Current FTC clearance under this program expires April 30, 2017.

DATES: Comments must be submitted by March 31, 2017.

ADDRESSES: Interested parties may file a comment online or on paper, by 
following the instructions in the Request for Comment part of the 
SUPPLEMENTARY INFORMATION section below. Write ``FTC Generic Clearance 
ICR, Project No. P035201'' on your comment, and file your comment 
online at https://ftcpublic.commentworks.com/ftc/genericclearance by 
following the instructions on the web-based form. If you prefer to file 
your comment on paper, mail your comment to the following address: 
Federal Trade Commission, Office of the Secretary, 600 Pennsylvania 
Avenue NW., Suite CC-5610 (Annex J), Washington, DC 20580, or deliver 
your comment to the following address: Federal Trade Commission, Office 
of the Secretary, Constitution Center, 400 7th Street SW., 5th Floor 
Suite 5610 (Annex J), Washington, DC 20024.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Bridget Small at 202-326-3266.

SUPPLEMENTARY INFORMATION: 
    Executive Order 12862 (1993) (``Setting Customer Service 
Standards'') directs all Federal executive departments and agencies and 
requests independent Federal agencies to provide service to 
``customers'' that matches or exceeds the best service available in the 
private sector. See also Executive Order 13571 (2011) (``Streamlining 
Service Delivery and Improving Customer Service''). For purposes of 
these orders, ``customer'' means an individual who or entity that is 
directly served by a department or agency.
    To the above ends, and to work continuously to ensure that the 
FTC's programs are effective and meet our customers' needs, we seek 
renewed OMB approval of a generic clearance to collect qualitative 
feedback on our service delivery (i.e., the products and services that 
the FTC creates to help consumers and businesses understand their 
rights and responsibilities, including Web sites, blogs, videos, print 
publications, and other content). ``Qualitative feedback'' denotes 
information that provides useful insights on public perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. The 
solicitation of feedback on service delivery will target areas such as 
timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery.
    The FTC will collect, analyze, and interpret information it gathers 
through this generic clearance program to identify strengths and 
weaknesses of current services and make improvements in service 
delivery based on feedback.
    The types of collections that the proposed generic clearance covers 
include, but are not limited to:
     Customer comment cards/complaint forms;
     Small discussion groups;
     Focus Groups of customers, potential customers, delivery 
partners, or other stakeholders;
     Cognitive laboratory studies, such as those used to refine 
questions or assess usability of a Web site;

[[Page 8756]]

     Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys);
     In-person observation testing (e.g., Web site or software 
usability tests).
    The FTC's use of this program contemplates a range of information 
collections that focus on the awareness, understanding, attitudes, 
preferences, or experiences of customers or other stakeholders (e.g., 
visitors to FTC Web sites) relating to existing or future agency 
services or communication materials. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with agency service, 
or focus attention on areas where communication, training or changes in 
operations might improve delivery of services or communication 
materials. These collections will allow for ongoing, collaborative and 
actionable communications between the FTC and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Through these various types of information collections, the FTC's 
Division of Consumer and Business Education (``DCBE'') has, for 
example, created and tested www.consumer.gov, an easy-to-use Web site 
to better reach underserved populations with simple and direct consumer 
information, written for people who have trouble reading. 
``Stakeholders'' or ``customers'' included legal services attorneys, 
English for Speakers of Other Languages teachers, and community 
leaders. In another instance, DCBE conducted usability tests of 
www.ftc.gov to assess the organization of that site's content by asking 
respondents to complete an online card sort. Respondents included, 
among others, a mix of professions and professional interests, such as 
economists, attorneys, and consumer advocates. Other past examples 
include requesting feedback on the design of the FTC's Bulk Order Web 
site (www.bulkorder.ftc.gov), the FTC's Business Center Web site 
(www.business.ftc.gov), and OnGuardOnline.gov (www.onguardonline.gov), 
the federal government's Web site to help people be safe, secure, and 
responsible online. The DCBE has also conducted in-depth interviews of 
respondents (e.g., active institutional decision-makers in assisted 
living facilities, senior residence communities, local community 
centers, public libraries, among others) to inform the design of a 
consumer education program to reach older consumers with messages about 
fraud.
    Consistent with OMB requirements, the FTC will only submit a 
collection for approval under this generic clearance if it meets the 
following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary \1\ and is not retained;
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    \1\ For example, collections that collect PII in order to 
provide remuneration for participants of focus groups and cognitive 
laboratory studies will be submitted under this request. All privacy 
act requirements will be met.
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     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency.\2\
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    \2\ Feedback collected under this generic clearance provides 
useful information, but it does not yield data that can be 
generalized to the overall population. Findings will be used for 
general service improvement, but are not for publication or other 
public release. Although the FTC does not intend to publish its 
findings, it may receive requests to release the information (e.g., 
congressional inquiry, Freedom of Information Act requests). The FTC 
will disseminate the findings when appropriate, strictly following 
the agency's ``Guidelines for Ensuring the Quality of Information 
Disseminated to the Public,'' and will include specific discussion 
of the limitation of the qualitative results discussed above.
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     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; \3\ and
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    \3\ As defined in OMB and FTC Information Quality Guidelines, 
``influential'' means that ``an agency can reasonably determine that 
dissemination of the information will have or does have a clear and 
substantial impact on important public policies or important private 
sector decisions.''
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     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Under this generic clearance program, agency submissions of 
information collection requests to OMB obtain automatic approval, 
unless OMB identifies issues within 5 business days of receipt.
    Generic clearance for qualitative information will not be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Such data uses require more rigorous 
designs that address: The target population to which generalizations 
will be made, the sampling frame, the sample design (including 
stratification and clustering), the precision requirements or power 
calculations that justify the proposed sample size, the expected 
response rate, methods for assessing potential non-response bias, the 
protocols for data collection, and any testing procedures that were or 
will be undertaken prior fielding the study.
    Below is a description of the affected public and the FTC's 
projected average annual estimates for the next three years:
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 3.
    Respondents: 2,200.\4\
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    \4\ Projected activities: (1) An average of four customer 
satisfaction surveys per year, 500 respondents each (surveys to get 
feedback about major campaigns, publications, Web sites, branding 
and other consumer and business education products to test their 
appeal and effectiveness), 15 minutes per response; (2) Eight focus 
groups per year, 10 respondents each (to test education products and 
Web sites), 2 hours per response; and (3) Ten usability sessions per 
year, 12 respondents per Web site (to test the usability of FTC Web 
sites by inviting people to complete common tasks on those sites), 1 
hour per response.
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    Frequency of Response: Once per request.
    Annual Responses: 2,200.
    Average Minutes per Response: 21 (rounded to nearest whole minute).
    Burden Hours: 780.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number. The OMB control number assigned to 
the FTC to conduct past activities under this program is 3084-0159.

Request for Comment

    Under the PRA, 44 U.S.C. 3501-3521, federal agencies must obtain 
approval from OMB for each collection of information they conduct or 
sponsor. ``Collection of information'' means agency requests or 
requirements that members of the public submit reports, keep records, 
or provide information to a third party. 44 U.S.C. 3502(3); 5 CFR 
1320.3(c). As required by section 3506(c)(2)(A) of the PRA, the FTC is 
providing this opportunity for public

[[Page 8757]]

comment before requesting that OMB extend the existing paperwork 
clearance for the regulations noted herein.
    Pursuant to Section 3506(c)(2)(A) of the PRA, the FTC invites 
comments on: (1) Whether the proposed information collection is 
necessary, including whether the information will be practically 
useful; (2) the accuracy of our burden estimates, including whether the 
methodology and assumptions used are valid; (3) ways to enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) ways to minimize the burden of the collection of information. All 
comments should be filed as prescribed in the ADDRESSES section above, 
and must be received on or before March 31, 2017.
    You can file a comment online or on paper. For the Commission to 
consider your comment, we must receive it on or before March 31, 2017. 
Write ``FTC Generic Clearance ICR, Project No. P035201'' on your 
comment. Your comment--including your name and your state--will be 
placed on the public record of this proceeding, including, to the 
extent practicable, on the public Commission Web site, at http://www.ftc.gov/os/publiccomments.shtm. As a matter of discretion, the 
Commission tries to remove individuals' home contact information from 
comments before placing them on the Commission Web site.
    Because your comment will be made public, you are solely 
responsible for making sure that your comment doesn't include any 
sensitive personal information, like anyone's Social Security number, 
date of birth, driver's license number or other state identification 
number or foreign country equivalent, passport number, financial 
account number, or credit or debit card number. You are also solely 
responsible for making sure that your comment doesn't include any 
sensitive health information, like medical records or other 
individually identifiable health information. In addition, don't 
include any ``[t]rade secret or any commercial or financial information 
which is obtained from any person and which is privileged or 
confidential . . ., '' as provided in Section 6(f) of the FTC Act, 15 
U.S.C. 46(f), and FTC Rule 4.10(a)(2), 16 CFR 4.10(a)(2). If you want 
the Commission to give your comment confidential treatment, you must 
file it in paper form, with a request for confidential treatment, and 
you have to follow the procedure explained in FTC Rule 4.9(c), 16 CFR 
4.9(c).\5\ Your comment will be kept confidential only if the FTC 
General Counsel grants your request in accordance with the law and the 
public interest.
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    \5\ In particular, the written request for confidential 
treatment that accompanies the comment must include the factual and 
legal basis for the request, and must identify the specific portions 
of the comment to be withheld from the public record. See FTC Rule 
4.9(c), 16 CFR 4.9(c).
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    Postal mail addressed to the Commission is subject to delay due to 
heightened security screening. As a result, we encourage you to submit 
your comments online, or to send them to the Commission by courier or 
overnight service. To make sure that the Commission considers your 
online comment, you must file it at https://ftcpublic.commentworks.com/ftc/genericclearance by following the instructions on the web-based 
form. If this Notice appears at http://www.regulations.gov/#!home, you 
also may file a comment through that Web site.
    If you file your comment on paper, write ``FTC Generic Clearance 
ICR, Project No. P035201'' on your comment and on the envelope, and 
mail or deliver it to the following address: Federal Trade Commission, 
Office of the Secretary, 600 Pennsylvania Avenue NW., Suite CC-5610 
(Annex J), Washington, DC 20580, or deliver your comment to the 
following address: Federal Trade Commission, Office of the Secretary, 
Constitution Center, 400 7th Street SW., 5th Floor, Suite 5610 (Annex 
J), Washington, DC 20024. If possible, submit your paper comment to the 
Commission by courier or overnight service.
    The FTC Act and other laws that the Commission administers permit 
the collection of public comments to consider and use in this 
proceeding as appropriate. The Commission will consider all timely and 
responsive public comments that it receives on or before March 31, 
2017. For information on the Commission's privacy policy, including 
routine uses permitted by the Privacy Act, see http://www.ftc.gov/ftc/privacy.htm.

David C. Shonka,
Acting General Counsel.
[FR Doc. 2017-01901 Filed 1-27-17; 8:45 am]
 BILLING CODE 6750-01-P
Federal Register / Vol. 82, No. 18 / Monday, January 30, 2017 / Notices 8755

Finally, paragraph VII provides that the member will refuse to deal CC–5610 (Annex J), Washington, DC
the consent order will expire in 20 individually (or will deal only through 20580, or deliver your comment to the
years. OftaCoop). Second, the proposed following address: Federal Trade
consent order does not prevent Commission, Office of the Secretary,
B. Impact of New Puerto Rico Law on
OftaCoop from exchanging information Constitution Center, 400 7th Street SW.,
the Proposed Consent Order and
when necessary to conduct joint payor 5th Floor Suite 5610 (Annex J),
Inclusion of a Proviso
contract negotiations on behalf of its Washington, DC 20024.
During the investigation, Puerto Rico members. Such information would not, FOR FURTHER INFORMATION CONTACT: To
passed a new law (Act 228 of December however, ordinarily include whether an request additional information, please
15, 2015) permitting healthcare individual member is participating in a contact Bridget Small at 202–326–3266.
cooperatives such as OftaCoop to jointly particular contract or the terms on SUPPLEMENTARY INFORMATION:
negotiate contracts with payors. Under which it is negotiating with a payor Executive Order 12862 (1993)
this new law, healthcare cooperatives independently of OftaCoop. (‘‘Setting Customer Service Standards’’)
must file their payor agreements with directs all Federal executive
By direction of the Commission.
the Puerto Rico Public Corporation for departments and agencies and requests
the Supervision and Insurance of Donald S. Clark,
independent Federal agencies to
Cooperatives (COSSEC). A committee Secretary.
provide service to ‘‘customers’’ that
whose members are not competitors in [FR Doc. 2017–01899 Filed 1–27–17; 8:45 am]
matches or exceeds the best service
the market will oversee the negotiations, BILLING CODE 6750–01–P
available in the private sector. See also
and must approve or disapprove each Executive Order 13571 (2011)
agreement. (‘‘Streamlining Service Delivery and
Puerto Rico has neither issued any FEDERAL TRADE COMMISSION Improving Customer Service’’). For
regulations nor do we have any record purposes of these orders, ‘‘customer’’
to evaluate how Puerto Rico will Agency Information Collection
Activities: Proposed Collection; means an individual who or entity that
supervise negotiations. Therefore, the is directly served by a department or
Commission is unable to assess to Comment Request; Generic Clearance
for the Collection of Qualitative agency.
whether Act 228 complies with state To the above ends, and to work
action requirements.2 Although it is too Feedback on Agency Service Delivery
continuously to ensure that the FTC’s
early to assess Puerto Rico’s AGENCY: Division of Consumer and programs are effective and meet our
implementation of the new law, the Business Education, Federal Trade customers’ needs, we seek renewed
Commission believes the circumstances Commission (‘‘FTC’’ or ‘‘Commission’’). OMB approval of a generic clearance to
here make it appropriate to defer to ACTION: Notice. collect qualitative feedback on our
Puerto Rico’s expressed intention to service delivery (i.e., the products and
actively supervise joint negotiations SUMMARY: The information collection services that the FTC creates to help
between healthcare cooperatives and requirements described below will be consumers and businesses understand
payors. Puerto Rico officials have only submitted to the Office of Management their rights and responsibilities,
been recently granted that authority, and Budget (‘‘OMB’’) for review, as including Web sites, blogs, videos, print
and it is appropriate to allow them an required by the Paperwork Reduction publications, and other content).
opportunity to utilize that authority. As Act (‘‘PRA’’). The FTC is seeking public ‘‘Qualitative feedback’’ denotes
a result, the proposed consent order comments on its proposal to renew its information that provides useful
does not bar collective price PRA clearance to participate in the OMB insights on public perceptions and
negotiations. This is consistent with the program ‘‘Generic Clearance for the opinions, but are not statistical surveys
consent order in another matter Collection of Qualitative Feedback on that yield quantitative results that can
involving healthcare providers where Agency Service Delivery.’’ This program be generalized to the population of
state officials had authority to actively was created to facilitate federal study. The solicitation of feedback on
supervise private conduct but had not agencies’ efforts to streamline the service delivery will target areas such as
exercised it.3 process to seek public feedback on timeliness, appropriateness, accuracy of
In light of Act 228, the order also service delivery. Current FTC clearance information, courtesy, efficiency of
includes a proviso designed to clarify under this program expires April 30, service delivery, and resolution of
the scope of the prohibitions in 2017. issues with service delivery.
Paragraph II. First, it provides that the The FTC will collect, analyze, and
DATES: Comments must be submitted by
provisions of Paragraph II do not interpret information it gathers through
March 31, 2017.
prohibit OftaCoop, in exercising its this generic clearance program to
business judgment, from rejecting a ADDRESSES: Interested parties may file a
identify strengths and weaknesses of
contract on behalf of its members, so comment online or on paper, by current services and make
long as there is no agreement between following the instructions in the improvements in service delivery based
OftaCoop and any of its members that Request for Comment part of the on feedback.
SUPPLEMENTARY INFORMATION section The types of collections that the
2 The state action doctrine shields certain below. Write ‘‘FTC Generic Clearance proposed generic clearance covers
anticompetitive conduct by the states from federal ICR, Project No. P035201’’ on your include, but are not limited to:
antitrust scrutiny. See Parker v. Brown, 317 U.S. comment, and file your comment online • Customer comment cards/
341 (1943). at https://ftcpublic.commentworks.com/
mstockstill on DSK3G9T082PROD with NOTICES

3 See Minnesota Rural Health Cooperative, complaint forms;
C–4311 (Jan. 4, 2011) (consent order, in settling
ftc/genericclearance by following the • Small discussion groups;
charges that a group of doctors and hospitals used instructions on the web-based form. If • Focus Groups of customers,
coercive tactics in negotiations with payors, you prefer to file your comment on potential customers, delivery partners,
prohibited using coercion in negotiations, but did paper, mail your comment to the or other stakeholders;
not bar joint negotiations), available at https://
www.ftc.gov/news-events/press-releases/2010/06/
following address: Federal Trade • Cognitive laboratory studies, such
minnesota-health-care-provider-group-settles-ftc- Commission, Office of the Secretary, as those used to refine questions or
price-fixing. 600 Pennsylvania Avenue NW., Suite assess usability of a Web site;

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8756 Federal Register / Vol. 82, No. 18 / Monday, January 30, 2017 / Notices

• Qualitative customer satisfaction Consistent with OMB requirements, quantitative information collections that
surveys (e.g., post-transaction surveys; the FTC will only submit a collection are designed to yield reliably actionable
opt-out web surveys); for approval under this generic results, such as monitoring trends over
• In-person observation testing (e.g., clearance if it meets the following time or documenting program
Web site or software usability tests). conditions: performance. Such data uses require
The FTC’s use of this program • The collections are voluntary; more rigorous designs that address: The
contemplates a range of information • The collections are low-burden for target population to which
collections that focus on the awareness, respondents (based on considerations of generalizations will be made, the
understanding, attitudes, preferences, or total burden hours, total number of sampling frame, the sample design
experiences of customers or other respondents, or burden-hours per (including stratification and clustering),
stakeholders (e.g., visitors to FTC Web respondent) and are low-cost for both the precision requirements or power
sites) relating to existing or future the respondents and the Federal calculations that justify the proposed
agency services or communication Government; sample size, the expected response rate,
materials. This feedback will provide • The collections are non- methods for assessing potential non-
insights into customer or stakeholder controversial and do not raise issues of response bias, the protocols for data
perceptions, experiences and concern to other Federal agencies; collection, and any testing procedures
expectations, provide an early warning • Any collection is targeted to the that were or will be undertaken prior
of issues with agency service, or focus solicitation of opinions from
fielding the study.
attention on areas where respondents who have experience with Below is a description of the affected
communication, training or changes in the program or may have experience public and the FTC’s projected average
operations might improve delivery of with the program in the near future;
annual estimates for the next three
services or communication materials. • Personally identifiable information
years:
These collections will allow for (PII) is collected only to the extent
Affected Public: Individuals and
ongoing, collaborative and actionable necessary 1 and is not retained;
• Information gathered will be used Households, Businesses and
communications between the FTC and Organizations, State, Local or Tribal
its customers and stakeholders. It will only internally for general service
improvement and program management Government.
also allow feedback to contribute Average Expected Annual Number of
directly to the improvement of program purposes and is not intended for release
outside of the agency.2 Activities: 3.
management. Respondents: 2,200.4
Through these various types of • Information gathered will not be
used for the purpose of substantially Frequency of Response: Once per
information collections, the FTC’s request.
Division of Consumer and Business informing influential policy decisions; 3
and Annual Responses: 2,200.
Education (‘‘DCBE’’) has, for example, Average Minutes per Response: 21
created and tested www.consumer.gov, • Information gathered will yield
qualitative information; the collections (rounded to nearest whole minute).
an easy-to-use Web site to better reach Burden Hours: 780.
underserved populations with simple will not be designed or expected to
yield statistically reliable results or used An agency may not conduct or
and direct consumer information, sponsor, and a person is not required to
written for people who have trouble as though the results are generalizable to
the population of study. respond to, a collection of information
reading. ‘‘Stakeholders’’ or ‘‘customers’’ unless it displays a currently valid OMB
included legal services attorneys, Under this generic clearance program,
agency submissions of information control number. The OMB control
English for Speakers of Other Languages number assigned to the FTC to conduct
teachers, and community leaders. In collection requests to OMB obtain
automatic approval, unless OMB past activities under this program is
another instance, DCBE conducted 3084–0159.
usability tests of www.ftc.gov to assess identifies issues within 5 business days
the organization of that site’s content by of receipt. Request for Comment
Generic clearance for qualitative
asking respondents to complete an Under the PRA, 44 U.S.C. 3501–3521,
information will not be used for
online card sort. Respondents included, federal agencies must obtain approval
among others, a mix of professions and 1 For example, collections that collect PII in order from OMB for each collection of
professional interests, such as to provide remuneration for participants of focus information they conduct or sponsor.
economists, attorneys, and consumer groups and cognitive laboratory studies will be
‘‘Collection of information’’ means
advocates. Other past examples include submitted under this request. All privacy act
requirements will be met. agency requests or requirements that
requesting feedback on the design of the 2 Feedback collected under this generic clearance members of the public submit reports,
FTC’s Bulk Order Web site provides useful information, but it does not yield keep records, or provide information to
(www.bulkorder.ftc.gov), the FTC’s data that can be generalized to the overall
a third party. 44 U.S.C. 3502(3); 5 CFR
Business Center Web site population. Findings will be used for general
service improvement, but are not for publication or 1320.3(c). As required by section
(www.business.ftc.gov), and other public release. Although the FTC does not 3506(c)(2)(A) of the PRA, the FTC is
OnGuardOnline.gov intend to publish its findings, it may receive providing this opportunity for public
(www.onguardonline.gov), the federal requests to release the information (e.g.,
government’s Web site to help people be congressional inquiry, Freedom of Information Act
4 Projected activities: (1) An average of four
requests). The FTC will disseminate the findings
safe, secure, and responsible online. The when appropriate, strictly following the agency’s customer satisfaction surveys per year, 500
DCBE has also conducted in-depth ‘‘Guidelines for Ensuring the Quality of Information respondents each (surveys to get feedback about
interviews of respondents (e.g., active Disseminated to the Public,’’ and will include major campaigns, publications, Web sites, branding
mstockstill on DSK3G9T082PROD with NOTICES

specific discussion of the limitation of the and other consumer and business education
institutional decision-makers in assisted qualitative results discussed above. products to test their appeal and effectiveness), 15
living facilities, senior residence 3 As defined in OMB and FTC Information minutes per response; (2) Eight focus groups per
communities, local community centers, Quality Guidelines, ‘‘influential’’ means that ‘‘an year, 10 respondents each (to test education
public libraries, among others) to inform agency can reasonably determine that products and Web sites), 2 hours per response; and
dissemination of the information will have or does (3) Ten usability sessions per year, 12 respondents
the design of a consumer education have a clear and substantial impact on important per Web site (to test the usability of FTC Web sites
program to reach older consumers with public policies or important private sector by inviting people to complete common tasks on
messages about fraud. decisions.’’ those sites), 1 hour per response.

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Document Created: 2017-01-28 01:25:56
Document Modified: 2017-01-28 01:25:56
Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Comments must be submitted by March 31, 2017.
Contact		To request additional information, please contact Bridget Small at 202-326-3266.
FR Citation		82 FR 8755