83 FR 12590 - Agency Information Collection Activities; DOI Programmatic Clearance for Customer Satisfaction Surveys
DEPARTMENT OF THE INTERIOR Federal Register Volume 83, Issue 56 (March 22, 2018)
Federal Register Volume 83, Issue 56 (March 22, 2018)
| Page Range | 12590-12592 | |
| FR Document | 2018-05842 |
[Federal Register Volume 83, Number 56 (Thursday, March 22, 2018)] [Notices] [Pages 12590-12592] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-05842] ----------------------------------------------------------------------- DEPARTMENT OF THE INTERIOR [189D0102DM DLSN00000.000000 DS61200000 DX61201; OMB Control Number 1040-0001] Agency Information Collection Activities; DOI Programmatic Clearance for Customer Satisfaction Surveys AGENCY: Office of the Secretary, Interior. ACTION: Notice of information collection; request for comment. ----------------------------------------------------------------------- [[Page 12591]] SUMMARY: In accordance with the Paperwork Reduction Act of 1995, we, the Office of the Secretary are proposing to renew an information collection. DATES: Interested persons are invited to submit comments on or before May 21, 2018. ADDRESSES: Send your comments on this information collection request (ICR) by mail to the Jeffrey Parrillo, 1849 C Street NW, Washington, DC 20240; or by email to [email protected]. Please reference OMB Control Number 1090-0011 in the subject line of your comments. FOR FURTHER INFORMATION CONTACT: To request additional information about this ICR, contact Jeffrey Parrillo by email at [email protected], or by telephone at 202-208-7072. SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction Act of 1995, we provide the general public and other Federal agencies with an opportunity to comment on new, proposed, revised, and continuing collections of information. This helps us assess the impact of our information collection requirements and minimize the public's reporting burden. It also helps the public understand our information collection requirements and provide the requested data in the desired format. We are soliciting comments on the proposed ICR that is described below. We are especially interested in public comment addressing the following issues: (1) Is the collection necessary to the proper functions of the Office of the Secretary; (2) will this information be processed and used in a timely manner; (3) is the estimate of burden accurate; (4) how might the Office of the Secretary enhance the quality, utility, and clarity of the information to be collected; and (5) how might the Office of the Secretary minimize the burden of this collection on the respondents, including through the use of information technology. Comments that you submit in response to this notice are a matter of public record. We will include or summarize each comment in our request to OMB to approve this ICR. Before including your address, phone number, email address, or other personal identifying information in your comment, you should be aware that your entire comment--including your personal identifying information--may be made publicly available at any time. While you can ask us in your comment to withhold your personal identifying information from public review, we cannot guarantee that we will be able to do so. Abstract: The Government Performance and Results Act of 1993 (GPRA) (Pub. L. 103-62) requires agencies to ``improve Federal program effectiveness and public accountability by promoting a new focus on results, service quality, and customer satisfaction.'' To fulfill this responsibility, DOI bureaus and offices must collect data from their respective user groups to better understand the needs and desires of the public and to respond accordingly. Executive Order 12862 ``Setting Customer Service Standards'' also requires all executive departments to ``survey customers to determine . . . their level of satisfaction with existing services.'' We use customer satisfaction surveys to help us fulfill our responsibilities to provide excellence in government by proactively consulting with those we serve. This programmatic clearance provides an expedited approval process for DOI bureaus and offices to conduct customer research through external surveys such as questionnaires and comment cards. The proposed renewal covers all of the organizational units and bureaus in DOI. Information obtained from customers by bureaus and offices will be provided voluntarily. No one survey will cover all the topic areas; rather, these topic areas serve as a guide within which the bureaus and offices will develop questions. Questions may be asked in languages other than English (e.g., Spanish) where appropriate. Topic areas include: (1) Delivery, quality and value of products, information, and services. Respondents may be asked for feedback regarding the following attributes of the information, service, and products provided: (a) Timeliness. (b) Consistency. (c) Accuracy. (d) Ease of Use and Usefulness. (e) Ease of Information Access. (f) Helpfulness. (g) Quality. (h) Value for fee paid for information/product/service. (2) Management practices. This area covers questions relating to how well customers are satisfied with DOI management practices and processes, what improvements they might make to specific processes, and whether or not they feel specific issues were addressed and reconciled in a timely, courteous, and responsive manner. (3) Mission management. We will ask customers to provide satisfaction data related to DOI's ability to protect, conserve, provide access to, provide scientific data about, and preserve natural, cultural, and recreational resources that we manage, and how well we are carrying out our trust responsibilities to American Indians. (4) Rules, regulations, policies. This area focuses on obtaining feedback from customers regarding fairness, adequacy, and consistency in enforcing rules, regulations, and policies for which DOI is responsible. It will also help us understand public awareness of rules and regulations and whether or not they are explained in a clear and understandable manner. (5) Interactions with DOI Personnel and Contractors. Questions will range from timeliness and quality of interactions to skill level of staff providing the assistance, as well as their courtesy and responsiveness during the interaction. (6) General demographics. Some general demographics may be gathered to augment satisfaction questions so that we can better understand the customer and improve how we serve that customer. We may ask customers how many times they have used a service, visited a facility within a specific timeframe, their ethnic group, or their race. All requests to collect information under the auspices of this proposed renewal will be carefully evaluated to ensure consistency with the intent, requirements, and boundaries of this programmatic clearance. Interior's Office of Policy Analysis will conduct an administrative and technical review of each specific request in order to ensure statistical validity and soundness. All information collections are required to be designed and deployed based upon acceptable statistical practices and sampling methodologies, and procedures that account for and minimize non-response bias, in order to obtain consistent, valid data and statistics that are representative of the target populations. Title of Collection: DOI Programmatic Clearance for Customer Satisfaction Surveys. OMB Control Number: 1040-0001. Form Number: None. Type of Review: Extension of a currently approved collection. Respondents/Affected Public: DOI customers. We define customers as anyone who uses DOI resources, products, or services. This includes internal customers (anyone within DOI) as well as external customers (e.g., the American public, representatives of the private sector, academia, other government agencies). Depending upon their role in specific situations and interactions, citizens and DOI stakeholders and partners may also be considered customers. We define [[Page 12592]] stakeholders to mean groups or individuals who have an expressed interest in and who seek to influence the present and future state of DOI's resources, products, and services. Partners are those groups, individuals, and agencies who are formally engaged in helping DOI accomplish its mission. Total Estimated Number of Annual Respondents: 120,000. We estimate approximately 60,000 respondents will submit DOI customer satisfaction surveys and 60,000 will submit comment cards. Total Estimated Number of Annual Responses: 120,000. Estimated Completion Time per Response: 15 minutes for a customer survey; 3 minutes for a comment card. Total Estimated Number of Annual Burden Hours: 18,000. Respondent's Obligation: Voluntary. Frequency of Collection: On occasion. Total Estimated Annual Nonhour Burden Cost: None. An agency may not conduct or sponsor and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The authority for this action is the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.). Benjamin Simon, Chief DOI Economist. [FR Doc. 2018-05842 Filed 3-21-18; 8:45 am] BILLING CODE 4334-63-P
![12590 Federal Register / Vol. 83, No. 56 / Thursday, March 22, 2018 / Notices
Dated: February 12, 2018. enhance the quality, utility, and clarity methods for assessing potential non-
Lori H. Nordstrom, of the information to be collected; and response bias, the protocols for data
Assistant Regional Director, Ecological (5) how might the Office of the Secretary collection, and any testing procedures
Services, Midwest Region. minimize the burden of this collection that were or will be undertaken prior
[FR Doc. 2018–05828 Filed 3–21–18; 8:45 am] on the respondents, including through fielding the study. Depending on the
BILLING CODE 4333–15–P the use of information technology. degree of influence the results are likely
Comments that you submit in to have, such collections may still be
response to this notice are a matter of eligible for submission for other generic
DEPARTMENT OF THE INTERIOR public record. We will include or mechanisms that are designed to yield
summarize each comment in our request quantitative results.
Office of the Secretary to OMB to approve this ICR. Before Title of Collection: DOI Generic
including your address, phone number, Clearance for the Collection of
[189D0102DM DLSN00000.000000
DS61200000 DX61201; OMB Control email address, or other personal Qualitative Feedback on Agency Service
Number 1090–0011] identifying information in your Delivery.
comment, you should be aware that OMB Control Number: 1090–0011.
Agency Information Collection your entire comment—including your Form Number: None.
Activities; DOI Generic Clearance for personal identifying information—may Type of Review: Extension of a
the Collection of Qualitative Feedback be made publicly available at any time. currently approved collection.
on Agency Service Delivery While you can ask us in your comment Respondents/Affected Public:
to withhold your personal identifying Individuals/households; businesses;
AGENCY: Office of the Secretary, Interior. information from public review, we and, State, local, and Tribal
ACTION: Notice of information collection; cannot guarantee that we will be able to governments.
request for comment. do so. Total Estimated Number of Annual
Abstract: The information collection Respondents: 11,000 for surveys, 6,000
SUMMARY: In accordance with the activity will garner qualitative customer
Paperwork Reduction Act of 1995, we, for comment cards, 500 for focus
and stakeholder feedback in an efficient, groups.
the Office of the Secretary are proposing timely manner, in accordance with the
to renew an information collection. Total Estimated Number of Annual
Administration’s commitment to Responses: 11,000 for surveys, 6,000 for
DATES: Interested persons are invited to improving service delivery. By comment cards, 500 for focus groups.
submit comments on or before May 21, qualitative feedback we mean Estimated Completion Time per
2018. information that provides useful Response: 15 minutes for surveys, 2
ADDRESSES: Send your comments on insights on perceptions and opinions, minutes for comment cards, 2 hours for
this information collection request (ICR) but are not statistical surveys that yield
focus groups.
by mail to the Jeffrey Parrillo, 1849 C quantitative results that can be
Total Estimated Number of Annual
Street NW, Washington, DC 20240; or by generalized to the population of study.
Burden Hours: 3,950.
email to jeffrey_parrillo@ios.doi.gov. This feedback will provide insights into
Respondent’s Obligation: Voluntary.
Please reference OMB Control Number customer or stakeholder perceptions,
Frequency of Collection: Once per
1090–0011 in the subject line of your experiences and expectations, provide
request.
comments. an early warning of issues with service,
Total Estimated Annual Nonhour
or focus attention on areas where
FOR FURTHER INFORMATION CONTACT: To Burden Cost: None.
communication, training or changes in
request additional information about An agency may not conduct or
operations might improve delivery of
this ICR, contact Jeffrey Parrillo by products or services. These collections sponsor and a person is not required to
email at jeffrey_parrillo@ios.doi.gov, or will allow for ongoing, collaborative and respond to a collection of information
by telephone at 202–208–7072. actionable communications between the unless it displays a currently valid OMB
SUPPLEMENTARY INFORMATION: In Agency and its customers and control number.
accordance with the Paperwork stakeholders. It will also allow feedback The authority for this action is the
Reduction Act of 1995, we provide the to contribute directly to the Paperwork Reduction Act of 1995 (44
general public and other Federal improvement of program management. U.S.C. 3501 et seq.).
agencies with an opportunity to Feedback collected under this generic Benjamin Simon,
comment on new, proposed, revised, clearance will provide useful Chief DOI Economist.
and continuing collections of information, but it will not yield data [FR Doc. 2018–05838 Filed 3–21–18; 8:45 am]
information. This helps us assess the that can be generalized to the overall
BILLING CODE 4334–63–P
impact of our information collection population. This type of generic
requirements and minimize the public’s clearance for qualitative information
reporting burden. It also helps the will not be used for quantitative DEPARTMENT OF THE INTERIOR
public understand our information information collections that are
collection requirements and provide the designed to yield reliably actionable [189D0102DM DLSN00000.000000
requested data in the desired format. results, such as monitoring trends over DS61200000 DX61201; OMB Control
We are soliciting comments on the time or documenting program Number 1040–0001]
proposed ICR that is described below. performance. Such data uses require
We are especially interested in public more rigorous designs that address: The Agency Information Collection
daltland on DSKBBV9HB2PROD with NOTICES
comment addressing the following target population to which Activities; DOI Programmatic
issues: (1) Is the collection necessary to generalizations will be made, the Clearance for Customer Satisfaction
the proper functions of the Office of the sampling frame, the sample design Surveys
Secretary; (2) will this information be (including stratification and clustering), AGENCY: Office of the Secretary, Interior.
processed and used in a timely manner; the precision requirements or power
ACTION: Notice of information collection;
(3) is the estimate of burden accurate; calculations that justify the proposed
request for comment.
(4) how might the Office of the Secretary sample size, the expected response rate,
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![12592 Federal Register / Vol. 83, No. 56 / Thursday, March 22, 2018 / Notices
stakeholders to mean groups or the museum, institution, or Federal Commission requests written
individuals who have an expressed agency that has control of the Native submissions, under the schedule set
interest in and who seek to influence American human remains. The National forth below, on remedy, public interest,
the present and future state of DOI’s Park Service is not responsible for the and bonding concerning the previously
resources, products, and services. determinations in this notice. defaulted respondents subject to the
Partners are those groups, individuals, This notice corrects a Notice of false designation of origin claim.
and agencies who are formally engaged Inventory Completion published in the FOR FURTHER INFORMATION CONTACT:
in helping DOI accomplish its mission. Federal Register (83 FR 8101–8102, Megan M. Valentine, Office of the
Total Estimated Number of Annual February 23, 2018). The paragraph General Counsel, U.S. International
Respondents: 120,000. We estimate summarizing the determinations made Trade Commission, 500 E Street SW,
approximately 60,000 respondents will by TVA was inadvertently left out of the Washington, DC 20436, telephone (202)
submit DOI customer satisfaction original notice. 708–2301. Copies of non-confidential
surveys and 60,000 will submit Correction documents filed in connection with this
comment cards. investigation are or will be available for
Total Estimated Number of Annual In the Federal Register (83 FR 8101, inspection during official business
Responses: 120,000. February 23, 2018), column 3, under the hours (8:45 a.m. to 5:15 p.m.) in the
Estimated Completion Time per heading ‘‘Determinations Made by the Office of the Secretary, U.S.
Response: 15 minutes for a customer Tennessee Valley Authority,’’ the International Trade Commission, 500 E
survey; 3 minutes for a comment card. following paragraph is inserted after Street SW, Washington, DC 20436,
Total Estimated Number of Annual paragraph 7: telephone (202) 205–2000. General
Burden Hours: 18,000. • Pursuant to 43 CFR 10.11(c)(1), the information concerning the Commission
Respondent’s Obligation: Voluntary. disposition of the human remains may be to may also be obtained by accessing its
Frequency of Collection: On occasion. the Cherokee Nation, Eastern Band of internet server at https://www.usitc.gov.
Total Estimated Annual Nonhour Cherokee Indians, The Chickasaw Nation, The public record for this investigation
Burden Cost: None. and United Keetoowah Band of Cherokee
may be viewed on the Commission’s
An agency may not conduct or Indians in Oklahoma.
electronic docket (EDIS) at https://
sponsor and a person is not required to The Tennessee Valley Authority is edis.usitc.gov. Hearing-impaired
respond to a collection of information responsible for notifying the Cherokee persons are advised that information on
unless it displays a currently valid OMB Nation, Eastern Band of Cherokee this matter can be obtained by
control number. Indians, The Chickasaw Nation, and contacting the Commission’s TDD
The authority for this action is the United Keetoowah Band of Cherokee terminal on (202) 205–1810.
Paperwork Reduction Act of 1995 (44 Indians in Oklahoma that this notice has SUPPLEMENTARY INFORMATION: The
U.S.C. 3501 et seq.). been published. Commission instituted Inv. No. 337–
Benjamin Simon, Dated: February 28, 2018. TA–1002 on June 2, 2016, based on a
Chief DOI Economist. Melanie O’Brien, complaint filed by complainant U.S.
[FR Doc. 2018–05842 Filed 3–21–18; 8:45 am] Manager, National NAGPRA Program. Steel, alleging a violation of section 337
BILLING CODE 4334–63–P [FR Doc. 2018–05854 Filed 3–21–18; 8:45 am] of the Tariff Act of 1930, as amended,
BILLING CODE 4312–52–P
19 U.S.C. 1337 (‘‘section 337’’). See 81
FR 35381 (June 2, 2016). The complaint
DEPARTMENT OF THE INTERIOR alleges violations of section 337 based
upon the importation into the United
INTERNATIONAL TRADE
National Park Service States, or in the sale after importation of
COMMISSION
certain carbon and alloy steel products
[NPS–WASO–NAGPRA–NPS0025151;
[Investigation No. 337–TA–1002] by reason of: (1) A conspiracy to fix
PPWOCRADN0–PCU00RP14.R50000]
prices and control output and export
Certain Carbon and Alloy Steel volumes, the threat or effect of which is
Notice of Inventory Completion:
Products; Commission Determination to restrain or monopolize trade and
Tennessee Valley Authority, Knoxville,
To Terminate the Investigation With commerce in the United States; (2)
TN; Correction
Respect to the Antitrust Claim; misappropriation and use of trade
AGENCY: National Park Service, Interior. Request for Written Submissions on secrets, the threat or effect of which is
ACTION: Notice; correction. Remedy, the Public Interest, and to destroy or substantially injure an
Bonding With Respect to Defaulting industry in the United States; and (3)
SUMMARY: The Tennessee Valley Respondents false designation of origin or
Authority (TVA) has corrected a Notice manufacturer, the threat or effect of
of Inventory Completion published in AGENCY: U.S. International Trade
Commission. which is to destroy or substantially
the Federal Register on February 23, injure an industry in the United States.
2018. This notice adds a paragraph that ACTION: Notice.
Id. The notice of investigation identified
was inadvertently left out. SUMMARY: Notice is hereby given that forty (40) respondents that are Chinese
ADDRESSES: Dr. Thomas O. Maher, TVA, the U.S. International Trade steel manufacturers or distributors, as
400 West Summit Hill Drive, WT11D, Commission has determined to well as some of their Hong Kong and
Knoxville, TN 37902–1401, telephone terminate the investigation with respect United States affiliates. Id. In addition,
daltland on DSKBBV9HB2PROD with NOTICES
(865) 632–7458, email tomaher@tva.gov. to a claim by complainant United States the Office of Unfair Import
SUPPLEMENTARY INFORMATION: This Steel Corporation of Pittsburgh, Investigations is also a party in this
notice is published as part of the Pennsylvania (‘‘U.S. Steel’’) for violation investigation. Id. Eighteen (18)
National Park Service’s administrative of section 337 based on a conspiracy to respondents participated in the
responsibilities under NAGPRA, 25 fix prices and control output and export investigation and all other respondents
U.S.C. 3003(d)(3). The determinations in volumes in violation of the antitrust were found in default, including fifteen
this notice are the sole responsibility of laws of the United States. The (15) respondents that are subject to the
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Document Created: 2018-03-22 01:24:54
Document Modified: 2018-03-22 01:24:54
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice of information collection; request for comment. | |
| Dates | Interested persons are invited to submit comments on or before May 21, 2018. | |
| Contact | To request additional information about this ICR, contact Jeffrey Parrillo by email at [email protected], or by telephone at 202-208-7072. | |
| FR Citation | 83 FR 12590 |
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