83 FR 22275 - Proposed Collection; 60-day Comment Request; Collection of Customer Service, Demographic, and Smoking/Tobacco Use Information From the National Cancer Institute's Contact Center (CC) Clients (National Cancer Institute)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health

Federal Register Volume 83, Issue 93 (May 14, 2018)

In compliance with the requirement of the Paperwork Reduction Act of 1995 to provide opportunity for public comment on proposed data collection projects, the National Cancer Institute (NCI) will publish periodic summaries of propose projects to be submitted to the Office of Management and Budget (OMB) for review and approval.

[Federal Register Volume 83, Number 93 (Monday, May 14, 2018)]
[Notices]
[Pages 22275-22276]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-10136]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; 60-day Comment Request; Collection of 
Customer Service, Demographic, and Smoking/Tobacco Use Information From 
the National Cancer Institute's Contact Center (CC) Clients (National 
Cancer Institute)

AGENCY: National Institutes of Health, Department of Health and Human 
Services.

ACTION: Notice.

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SUMMARY: In compliance with the requirement of the Paperwork Reduction 
Act of 1995 to provide opportunity for public comment on proposed data 
collection projects, the National Cancer Institute (NCI) will publish 
periodic summaries of propose projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.

DATES: Comments regarding this information collection are best assured 
of having their full effect if received within 60 days of the date of 
this publication.

FOR FURTHER INFORMATION CONTACT: To obtain a copy of the data 
collection plans and instruments, submit comments in writing, or 
request more information on the proposed project, contact: Mary Anne 
Bright, Supervisory Public Health Advisor, CCPIB/OCPL, 9609 Medical 
Center Drive, Rockville, MD 20850, or call non-toll-free number 240-
276-6647 or Email your request, including your address to: 
[email protected]. Formal requests for additional plans and 
instruments must be requested in writing.

SUPPLEMENTARY INFORMATION: Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995 requires: Written comments and/or suggestions 
from the public and affected agencies are invited to address one or 
more of the following points: (1) Whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (3) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (4) Ways 
to minimizes the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Proposed Collection Title: Collection of Customer Service, 
Demographic, and Smoking/Tobacco Use Information from the National 
Cancer Institute's Contact Center (CC) Clients (NCI), 0925-0208 
Expiration Date 04/30/2019, REVISION, National Cancer Institute (NCI), 
National Institutes of Health (NIH).
    Need and Use of Information Collection: The National Cancer 
Institute (NCI) currently collects: (1) Customer service and 
demographic information from clients of the Contact Center (CC) in 
order to properly plan, implement, and evaluate cancer education 
efforts, including assessing the extent by which the CC reaches and 
impacts underserved populations; (2) smoking/tobacco use behavior of 
individuals seeking NCI's smoking cessation assistance through the CC 
in order to provide smoking cessation services tailored to the 
individual client's needs and track their smoking behavior at follow 
up. This is a request for OMB to approve a revised submission for an 
additional three years to provide ongoing customer service collection 
of demographic information, and collection of brief customer 
satisfaction questions from NCI Contact Center Clients for the purpose 
of program planning and evaluation.
    OMB approval is requested for 3 years. There are no costs to 
respondents other than their time. The total estimated annualized 
burden hours are 1,674.

                                        Estimated Annualized Burden Hours
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                                                                               Average time  per
     Type of respondents           Survey         Number of     Frequency of        response      Annual  burden
                                 instrument      respondents      responses      (minutes/hour)        hours
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Telephone Clients...........  Customer                 31,562               1               1/60             526
                               Service.
                              Demographic &            13,100               1               2/60             437
                               Customer
                               Satisfaction
                               Questions.
Smoking Cessation Clients...  Smoking                   3,380               1               4/60             225
                               Cessation
                               ``Intake''
                               Questions.
                              Customer                    676               1               2/60              23
                               Satisfaction
                               Questions.
VA Smoking Cessation Clients  Call Backs.....           1,560               1               1/60              26
VA Follow Up Calls..........  Call Backs.....             936               1               4/60              62
LiveHelp Clients............  Live Help                 6,236               1               2/60             208
                               Questions.
E-mail Clients..............  Email Intake              1,002               1              10/60             167
                               Form.
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    Total...................  ...............          58,452          58,452  .................           1,674
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[[Page 22276]]

    Dated: May 1, 2018.
Karla C. Bailey,
Project Clearance Liaison, National Cancer Institute, National 
Institutes of Health.
[FR Doc. 2018-10136 Filed 5-11-18; 8:45 am]
 BILLING CODE 4140-01-P