83 FR 42459 - Notice of Request for an Extension of Approval of an Information Collection; Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection Service

Federal Register Volume 83, Issue 163 (August 22, 2018)

Page Range		42459-42460
FR Document		2018-18137

In accordance with the Paperwork Reduction Act of 1995, this notice announces the Animal and Plant Health Inspection Service's intention to request an extension of approval of an information collection associated with qualitative customer and stakeholder feedback on service delivery by the Animal and Plant Health Inspection Service.

Federal Register, Volume 83 Issue 163 (Wednesday, August 22, 2018)

[Federal Register Volume 83, Number 163 (Wednesday, August 22, 2018)]
[Notices]
[Pages 42459-42460]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-18137]


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DEPARTMENT OF AGRICULTURE

Animal and Plant Health Inspection Service

[Docket No. APHIS-2018-0052]


Notice of Request for an Extension of Approval of an Information 
Collection; Qualitative Feedback on Agency Service Delivery

AGENCY: Animal and Plant Health Inspection Service, USDA.

ACTION: Extension of approval of an information collection; comment 
request.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Animal and Plant Health Inspection Service's 
intention to request an extension of approval of an information 
collection associated with qualitative customer and stakeholder 
feedback on service delivery by the Animal and Plant Health Inspection 
Service.

DATES: We will consider all comments that we receive on or before 
October 22, 2018.

ADDRESSES: You may submit comments by either of the following methods:
     Federal eRulemaking Portal: Go to http://www.regulations.gov/#!docketDetail;D=APHIS-2018-0052.
     Postal Mail/Commercial Delivery: Send your comment to 
Docket No. APHIS-2018-0052, Regulatory Analysis and Development, PPD, 
APHIS, Station 3A-03.8, 4700 River Road Unit 118, Riverdale, MD 20737-
1238.
    Supporting documents and any comments we receive on this docket may 
be viewed at http://www.regulations.gov/#!docketDetail;D=APHIS-2018-
0052 or in our reading room, which is located in Room 1141 of the USDA 
South Building, 14th Street and Independence Avenue SW, Washington, DC. 
Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through 
Friday, except holidays. To be sure someone is there to help you, 
please call (202) 7997039 before coming.

FOR FURTHER INFORMATION CONTACT: For more detailed information on this 
information collection, contact Ms. Kimberly Hardy, APHIS' Information 
Collection Coordinator, MRPBS, APHIS, 4700 River Road Unit 123, 
Riverdale, MD 20737; (301) 851-2483.

[[Page 42460]]


SUPPLEMENTARY INFORMATION:
    Title: Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 0579-0377.
    Type of Request: Extension of approval of an information 
collection.
    Abstract: This information collection activity provides a means for 
the Animal and Plant Health Inspection Service (APHIS) to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with APHIS' commitment to improving service 
delivery.
    By qualitative feedback, we mean information that provides useful 
insights on perceptions and opinions, but not statistical surveys that 
yield quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations; provide an early warning of 
issues with service; or focus attention on areas where communication, 
training, or changes in operations might improve delivery of products 
or services. This collection will allow for ongoing, generic 
collaborative and actionable communications between APHIS and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on APHIS' services will be unavailable.
    APHIS will only submit a collection for approval under this generic 
clearance if it meets the following conditions:
     The collection is voluntary;
     The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden hours per respondent) and is low cost for both the respondents 
and the Federal Government;
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies;
     The collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information is collected only to 
the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of APHIS (if released, 
APHIS must indicate the qualitative nature of the information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information 
(i.e. the collection will not be designed or expected to yield 
statistically reliable results or used as though the results are 
generalizable to the population of study).
    As a general matter, this information collection will not result in 
any new system of records containing privacy information and will not 
ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    We are asking the Office of Management and Budget (OMB) to approve 
our use of these information collection activities for 3 years.
    The purpose of this notice is to solicit comments from the public 
(as well as affected agencies) concerning our information collection. 
These comments will help us:
    (1) Evaluate whether the collection of information is necessary for 
the proper performance of the functions of the Agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of our estimate of the burden of the 
collection of information, including the validity of the methodology 
and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, through use, as appropriate, of automated, 
electronic, mechanical, and other collection technologies; e.g., 
permitting electronic submission of responses.
    Estimate of burden: The public reporting burden for this collection 
of information is estimated to average 0.25 hours per response.
    Respondents: Individuals and households; businesses and 
organizations; State, local, or Tribal governments; and foreign federal 
governments.
    Estimated annual number of respondents: 70,000.
    Estimated annual number of responses per respondent: 1.
    Estimated annual number of responses: 70,000.
    Estimated total annual burden on respondents: 17,500 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.

    Done in Washington, DC, this 16th day of August 2018.
Kevin Shea,
Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2018-18137 Filed 8-21-18; 8:45 am]
 BILLING CODE 3410-34-P

42460 Federal Register / Vol. 83, No. 163 / Wednesday, August 22, 2018 / Notices

SUPPLEMENTARY INFORMATION: • Personally identifiable information Estimated annual number of
Title: Qualitative Feedback on Agency is collected only to the extent necessary responses per respondent: 1.
Service Delivery. and is not retained; Estimated annual number of
OMB Control Number: 0579–0377. • Information gathered is intended to responses: 70,000.
Type of Request: Extension of be used only internally for general Estimated total annual burden on
approval of an information collection. service improvement and program respondents: 17,500 hours. (Due to
Abstract: This information collection management purposes and is not averaging, the total annual burden hours
activity provides a means for the intended for release outside of APHIS (if may not equal the product of the annual
Animal and Plant Health Inspection released, APHIS must indicate the number of responses multiplied by the
Service (APHIS) to garner qualitative qualitative nature of the information); reporting burden per response.)
customer and stakeholder feedback in • Information gathered will not be All responses to this notice will be
an efficient, timely manner, in used for the purpose of substantially summarized and included in the request
accordance with APHIS’ commitment to informing influential policy decisions; for OMB approval. All comments will
improving service delivery. and also become a matter of public record.
By qualitative feedback, we mean • Information gathered will yield Done in Washington, DC, this 16th day of
information that provides useful qualitative information (i.e. the August 2018.
insights on perceptions and opinions, collection will not be designed or Kevin Shea,
but not statistical surveys that yield expected to yield statistically reliable Administrator, Animal and Plant Health
quantitative results that can be results or used as though the results are Inspection Service.
generalized to the population of study. generalizable to the population of [FR Doc. 2018–18137 Filed 8–21–18; 8:45 am]
This feedback will provide insights into study). BILLING CODE 3410–34–P
customer or stakeholder perceptions, As a general matter, this information
experiences, and expectations; provide collection will not result in any new
an early warning of issues with service; system of records containing privacy DEPARTMENT OF AGRICULTURE
or focus attention on areas where information and will not ask questions
communication, training, or changes in of a sensitive nature, such as sexual Rural Utilities Service
operations might improve delivery of behavior and attitudes, religious beliefs,
and other matters that are commonly Information Collection Activity;
products or services. This collection
considered private. Comment Request
will allow for ongoing, generic
collaborative and actionable We are asking the Office of Rural Utilities Service, USDA.
AGENCY:
communications between APHIS and its Management and Budget (OMB) to Notice and request for
ACTION:
customers and stakeholders. It will also approve our use of these information comments.
allow feedback to contribute directly to collection activities for 3 years.
the improvement of program The purpose of this notice is to solicit SUMMARY: In accordance with the
management. comments from the public (as well as Paperwork Reduction Act of 1995, the
The solicitation of feedback will target affected agencies) concerning our Rural Utilities Service, an agency of the
areas such as: Timeliness, information collection. These comments U.S. Department of Agriculture (USDA),
appropriateness, accuracy of will help us: invites comments on this information
information, courtesy, efficiency of (1) Evaluate whether the collection of collection for which approval from the
service delivery, and resolution of information is necessary for the proper Office of Management and Budget
issues with service delivery. Responses performance of the functions of the (OMB) will be requested.
will be assessed to plan and inform Agency, including whether the DATES: Comments on this notice must be
efforts to improve or maintain the information will have practical utility; received by October 22, 2018.
quality of service offered to the public. (2) Evaluate the accuracy of our FOR FURTHER INFORMATION CONTACT:
If this information is not collected, vital estimate of the burden of the collection Michele Brooks, Team Lead, Rural
feedback from customers and of information, including the validity of Development Innovation Center—
stakeholders on APHIS’ services will be the methodology and assumptions used; Regulatory Team, USDA, 1400
unavailable. (3) Enhance the quality, utility, and Independence Ave., SW, STOP 1522,
APHIS will only submit a collection clarity of the information to be Room 5162 South Building,
for approval under this generic collected; and Washington, DC 20250–1522.
clearance if it meets the following (4) Minimize the burden of the Telephone: (202) 690–1078. Email:
conditions: collection of information on those who Michele.Brooks@wdc.usda.gov.
• The collection is voluntary; are to respond, through use, as SUPPLEMENTARY INFORMATION: The Office
• The collection is low-burden for appropriate, of automated, electronic, of Management and Budget’s (OMB)
respondents (based on considerations of mechanical, and other collection regulation (5 CFR 1320) implementing
total burden hours, total number of technologies; e.g., permitting electronic provisions of the Paperwork Reduction
respondents, or burden hours per submission of responses. Act of 1995 (Pub. L. 104–13) requires
respondent) and is low cost for both the Estimate of burden: The public that interested members of the public
respondents and the Federal reporting burden for this collection of and affected agencies have an
Government; information is estimated to average 0.25 opportunity to comment on information
• The collection is non-controversial hours per response. collection and recordkeeping activities
amozie on DSK3GDR082PROD with NOTICES1

and does not raise issues of concern to Respondents: Individuals and (see 5 CFR 1320.8(d)). This notice
other Federal agencies; households; businesses and identifies an information collection that
• The collection is targeted to the organizations; State, local, or Tribal will be submitted to OMB for approval.
solicitation of opinions from governments; and foreign federal Comments are invited on: (a) Whether
respondents who have experience with governments. the proposed collection of information
the program or may have experience Estimated annual number of is necessary for the proper performance
with the program in the near future; respondents: 70,000. of the functions of the agency, including

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Document Created: 2018-08-22 00:38:39
Document Modified: 2018-08-22 00:38:39

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Extension of approval of an information collection; comment request.
Dates		We will consider all comments that we receive on or before October 22, 2018.
Contact		For more detailed information on this information collection, contact Ms. Kimberly Hardy, APHIS' Information Collection Coordinator, MRPBS, APHIS, 4700 River Road Unit 123, Riverdale, MD 20737; (301) 851-2483.
FR Citation		83 FR 42459

83 FR 42459 - Notice of Request for an Extension of Approval of an Information Collection; Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF AGRICULTUREAnimal and Plant Health Inspection Service

Federal Register Volume 83, Issue 163 (August 22, 2018)

DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection Service