83 FR 44300 - Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; DOI Programmatic Clearance for Customer Satisfaction Surveys
DEPARTMENT OF THE INTERIOR
Office of the Secretary Federal Register Volume 83, Issue 169 (August 30, 2018)
Office of the Secretary
Federal Register Volume 83, Issue 169 (August 30, 2018)
| Page Range | 44300-44302 | |
| FR Document | 2018-18839 |
[Federal Register Volume 83, Number 169 (Thursday, August 30, 2018)] [Notices] [Pages 44300-44302] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-18839] ----------------------------------------------------------------------- DEPARTMENT OF THE INTERIOR Office of the Secretary [189D0102DM DLSN00000.000000 DS61200000 DX61201; OMB Control Number 1040-0001] Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; DOI Programmatic Clearance for Customer Satisfaction Surveys AGENCY: Office of the Secretary, Interior. ACTION: Notice of information collection; request for comment. ----------------------------------------------------------------------- SUMMARY: In accordance with the Paperwork Reduction Act of 1995, we, the Office of the Secretary are proposing to renew an information collection. DATES: Interested persons are invited to submit comments on or before October 1, 2018. ADDRESSES: Send written comments on this information collection request (ICR) to the Office of Management and Budget's Desk Officer for the Department of the Interior by email at [email protected]; or via facsimile to (202) 395-5806. Please provide a copy of your comments to Jeffrey Parrillo, 1849 C Street NW, Washington, DC 20240; or by email to [email protected]. Please reference OMB Control Number 1040-0001 in the subject line of your comments. FOR FURTHER INFORMATION CONTACT: To request additional information about this ICR, contact Jeffrey Parrillo, 1849 C Street NW, Washington, DC 20240; or by email to [email protected]. You may also view the ICR at http://www.reginfo.gov/public/do/PRAMain. SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction Act of 1995, we provide the general public and other Federal agencies with an opportunity to comment on new, proposed, revised, and continuing collections of information. This helps us assess the impact of our information collection requirements and minimize the public's reporting burden. It also helps the public understand our information collection requirements and provide the requested data in the desired format. We published a Federal Register notice with a 60-day public comment period soliciting comments on this collection of information on March 22, 2018 (83 FR 12590). In that notice, we solicited comments for 60 days, ending on May 21, 2018. We received no comments in response to that notice. [[Page 44301]] We are again soliciting comments on the proposed ICR that is described below. We are especially interested in public comment addressing the following issues: (1) Is the collection necessary to the proper functions of the Office of the Secretary; (2) will this information be processed and used in a timely manner; (3) is the estimate of burden accurate; (4) how might the Office of the Secretary enhance the quality, utility, and clarity of the information to be collected; and (5) how might the Office of the Secretary minimize the burden of this collection on the respondents, including through the use of information technology. Comments that you submit in response to this notice are a matter of public record. Before including your address, phone number, email address, or other personal identifying information in your comment, you should be aware that your entire comment--including your personal identifying information--may be made publicly available at any time. While you can ask us in your comment to withhold your personal identifying information from public review, we cannot guarantee that we will be able to do so. Abstract: The Government Performance and Results Act of 1993 (GPRA) (Pub. L. 103-62) requires agencies to ``improve Federal program effectiveness and public accountability by promoting a new focus on results, service quality, and customer satisfaction.'' To fulfill this responsibility, DOI bureaus and offices must collect data from their respective user groups to better understand the needs and desires of the public and to respond accordingly. Executive Order 12862 ``Setting Customer Service Standards'' also requires all executive departments to ``survey customers to determine . . . their level of satisfaction with existing services.'' We use customer satisfaction surveys to help us fulfill our responsibilities to provide excellence in government by proactively consulting with those we serve. This programmatic clearance provides an expedited approval process for DOI bureaus and offices to conduct customer research through external surveys such as questionnaires and comment cards. The proposed renewal covers all of the organizational units and bureaus in DOI. Information obtained from customers by bureaus and offices will be provided voluntarily. No one survey will cover all the topic areas; rather, these topic areas serve as a guide within which the bureaus and offices will develop questions. Questions may be asked in languages other than English (e.g., Spanish) where appropriate. Topic areas include: (1) Delivery, quality and value of products, information, and services. Respondents may be asked for feedback regarding the following attributes of the information, service, and products provided: (a) Timeliness. (b) Consistency. (c) Accuracy. (d) Ease of Use and Usefulness. (e) Ease of Information Access. (f) Helpfulness. (g) Quality. (h) Value for fee paid for information/product/service. (2) Management practices. This area covers questions relating to how well customers are satisfied with DOI management practices and processes, what improvements they might make to specific processes, and whether or not they feel specific issues were addressed and reconciled in a timely, courteous, and responsive manner. (3) Mission management. We will ask customers to provide satisfaction data related to DOI's ability to protect, conserve, provide access to, provide scientific data about, and preserve natural, cultural, and recreational resources that we manage, and how well we are carrying out our trust responsibilities to American Indians. (4) Rules, regulations, policies. This area focuses on obtaining feedback from customers regarding fairness, adequacy, and consistency in enforcing rules, regulations, and policies for which DOI is responsible. It will also help us understand public awareness of rules and regulations and whether or not they are explained in a clear and understandable manner. (5) Interactions with DOI Personnel and Contractors. Questions will range from timeliness and quality of interactions to skill level of staff providing the assistance, as well as their courtesy and responsiveness during the interaction. (6) General demographics. Some general demographics may be gathered to augment satisfaction questions so that we can better understand the customer and improve how we serve that customer. We may ask customers how many times they have used a service, visited a facility within a specific timeframe, their ethnic group, or their race. All requests to collect information under the auspices of this proposed renewal will be carefully evaluated to ensure consistency with the intent, requirements, and boundaries of this programmatic clearance. Interior's Office of Policy Analysis will conduct an administrative and technical review of each specific request in order to ensure statistical validity and soundness. All information collections are required to be designed and deployed based upon acceptable statistical practices and sampling methodologies, and procedures that account for and minimize non-response bias, in order to obtain consistent, valid data and statistics that are representative of the target populations. Title of Collection: DOI Programmatic Clearance for Customer Satisfaction Surveys. OMB Control Number: 1040-0001. Form Number: DI-4010. Type of Review: Extension of a currently approved collection. Respondents/Affected Public: DOI customers. We define customers as anyone who uses DOI resources, products, or services. This includes internal customers (anyone within DOI) as well as external customers (e.g., the American public, representatives of the private sector, academia, other government agencies). Depending upon their role in specific situations and interactions, citizens and DOI stakeholders and partners may also be considered customers. We define stakeholders to mean groups or individuals who have an expressed interest in and who seek to influence the present and future state of DOI's resources, products, and services. Partners are those groups, individuals, and agencies who are formally engaged in helping DOI accomplish its mission. Total Estimated Number of Annual Respondents: 100,000. We estimate approximately 50,000 respondents will submit DOI customer satisfaction surveys and 50,000 will submit comment cards. Total Estimated Number of Annual Responses: 100,000. Estimated Completion Time per Response: 15 minutes for a customer survey; 3 minutes for a comment card. Total Estimated Number of Annual Burden Hours: 15,000. Respondent's Obligation: Voluntary. Frequency of Collection: On occasion. Total Estimated Annual Nonhour Burden Cost: None. An agency may not conduct or sponsor and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. [[Page 44302]] The authority for this action is the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.). Jeffrey Parrillo, Departmental Information Collection Clearance Officer. [FR Doc. 2018-18839 Filed 8-29-18; 8:45 am] BILLING CODE 4334-63-P
![44300 Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices
below. We are especially interested in target population to which DEPARTMENT OF THE INTERIOR
public comment addressing the generalizations will be made, the
following issues: (1) Is the collection sampling frame, the sample design Office of the Secretary
necessary to the proper functions of the (including stratification and clustering), [189D0102DM DLSN00000.000000
Office of the Secretary; (2) will this the precision requirements or power DS61200000 DX61201; OMB Control
information be processed and used in a calculations that justify the proposed Number 1040–0001]
timely manner; (3) is the estimate of sample size, the expected response rate,
burden accurate; (4) how might the methods for assessing potential non- Agency Information Collection
Office of the Secretary enhance the response bias, the protocols for data Activities; Submission to the Office of
quality, utility, and clarity of the Management and Budget for Review
collection, and any testing procedures
information to be collected; and (5) how and Approval; DOI Programmatic
that were or will be undertaken prior
might the Office of the Secretary Clearance for Customer Satisfaction
minimize the burden of this collection fielding the study. Depending on the
Surveys
on the respondents, including through degree of influence the results are likely
the use of information technology. to have, such collections may still be AGENCY: Office of the Secretary, Interior.
Comments that you submit in eligible for submission for other generic ACTION: Notice of information collection;
response to this notice are a matter of mechanisms that are designed to yield request for comment.
public record. Before including your quantitative results.
address, phone number, email address, SUMMARY: In accordance with the
Title of Collection: DOI Generic Paperwork Reduction Act of 1995, we,
or other personal identifying Clearance for the Collection of
information in your comment, you the Office of the Secretary are proposing
Qualitative Feedback on Agency Service to renew an information collection.
should be aware that your entire Delivery.
comment—including your personal DATES: Interested persons are invited to
identifying information—may be made OMB Control Number: 1090–0011. submit comments on or before October
publicly available at any time. While Form Number: DI–4010. 1, 2018.
you can ask us in your comment to Type of Review: Extension of a ADDRESSES: Send written comments on
withhold your personal identifying currently approved collection. this information collection request (ICR)
information from public review, we to the Office of Management and
cannot guarantee that we will be able to Respondents/Affected Public: Budget’s Desk Officer for the
do so. Individuals/households; businesses; Department of the Interior by email at
Abstract: The information collection and, State, local, and Tribal OIRA_Submission@omb.eop.gov; or via
activity will garner qualitative customer governments. facsimile to (202) 395–5806. Please
and stakeholder feedback in an efficient, Total Estimated Number of Annual provide a copy of your comments to
timely manner, in accordance with the Respondents: 78,750 for surveys, 4,250 Jeffrey Parrillo, 1849 C Street NW,
Administration’s commitment to for comment cards, 3,750 for focus Washington, DC 20240; or by email to
improving service delivery. By jeffrey_parrillo@ios.doi.gov. Please
groups.
qualitative feedback we mean reference OMB Control Number 1040–
information that provides useful Total Estimated Number of Annual 0001 in the subject line of your
insights on perceptions and opinions, Responses: 78,750 for surveys, 4,250 for comments.
but are not statistical surveys that yield comment cards, 3,750 for focus groups.
quantitative results that can be FOR FURTHER INFORMATION CONTACT: To
Estimated Completion Time per request additional information about
generalized to the population of study. Response: 15 minutes for surveys, 2
This feedback will provide insights into this ICR, contact Jeffrey Parrillo, 1849 C
minutes for comment cards, 2 hours for Street NW, Washington, DC 20240; or by
customer or stakeholder perceptions, focus groups.
experiences and expectations, provide email to jeffrey_parrillo@ios.doi.gov.
an early warning of issues with service, Total Estimated Number of Annual You may also view the ICR at http://
or focus attention on areas where Burden Hours: 28,605 Hours. www.reginfo.gov/public/do/PRAMain.
communication, training or changes in Respondent’s Obligation: Voluntary. SUPPLEMENTARY INFORMATION: In
operations might improve delivery of accordance with the Paperwork
Frequency of Collection: On occasion. Reduction Act of 1995, we provide the
products or services. These collections
will allow for ongoing, collaborative and Total Estimated Annual Nonhour general public and other Federal
actionable communications between the Burden Cost: None. agencies with an opportunity to
Agency and its customers and An agency may not conduct or comment on new, proposed, revised,
stakeholders. It will also allow feedback sponsor and a person is not required to and continuing collections of
to contribute directly to the respond to a collection of information information. This helps us assess the
improvement of program management. unless it displays a currently valid OMB impact of our information collection
Feedback collected under this generic control number. requirements and minimize the public’s
clearance will provide useful reporting burden. It also helps the
information, but it will not yield data The authority for this action is the public understand our information
that can be generalized to the overall Paperwork Reduction Act of 1995 (44 collection requirements and provide the
population. This type of generic U.S.C. 3501 et seq.). requested data in the desired format.
clearance for qualitative information We published a Federal Register
amozie on DSK3GDR082PROD with NOTICES1
Jeffrey Parrillo,
will not be used for quantitative notice with a 60-day public comment
information collections that are Departmental Information Collection period soliciting comments on this
Clearance Officer.
designed to yield reliably actionable collection of information on March 22,
[FR Doc. 2018–18843 Filed 8–29–18; 8:45 am]
results, such as monitoring trends over 2018 (83 FR 12590). In that notice, we
time or documenting program BILLING CODE 4334–63–P solicited comments for 60 days, ending
performance. Such data uses require on May 21, 2018. We received no
more rigorous designs that address: The comments in response to that notice.
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![44302 Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices
The authority for this action is the Monument to the Secretary of the including per diem in lieu of
Paperwork Reduction Act of 1995 (44 Interior, through the Director of the subsistence, as authorized by 5 U.S.C.
U.S.C. 3501 et seq.). BLM, and the Secretary of Agriculture 5703, in the same manner as persons
through the Chief of the U.S. Forest employed intermittently in Federal
Jeffrey Parrillo,
Service (FS). Committee duties and Government service.
Departmental Information Collection The BENM–MAC will meet
responsibilities are solely advisory in
Clearance Officer.
nature. approximately two to four times
[FR Doc. 2018–18839 Filed 8–29–18; 8:45 am] annually, and at such other times as
The BENM–MAC will consist of 15
BILLING CODE 4334–63–P designated by the DFO.
members to be appointed by the
Secretary of the Interior and the Public Disclosure of Comments:
Secretary of Agriculture as follows: Before including your address, phone
DEPARTMENT OF THE INTERIOR (1) An elected official from San Juan number, email address, or other
Bureau of Land Management County representing the County; personal identifying information in your
(2) A representative of State comment, you should be aware that
[17XL1109AF LLUT98300 government; your entire comment—including your
L10400000.PH0000 241A] (3) A representative with personal identifying information—may
paleontological expertise; be publicly available at any time. While
Notice of Establishment and Call for (4) A representative with you can ask us in your comment to
Nominations for the Bears Ears archaeological or historic expertise; withhold your personal identifying
National Monument Advisory (5) A representative of the information from public review, we
Committee conservation community; cannot guarantee that we will be able to
AGENCY: Bureau of Land Management, (6) A representative of livestock do so.
Interior. grazing permittees within the Certification Statement: I hereby
ACTION: Notice. Monument; certify that the Bears Ears National
(7) Two representatives of Tribal Monument Advisory Committee is
SUMMARY: The Bureau of Land interests; necessary and is in the public interest
Management (BLM) is publishing this (8) Two representatives of developed in connection with the performance of
Notice in accordance with the Federal outdoor recreation, off-highway vehicle duties pursuant to the Department of the
Land Policy and Management Act users, or commercial recreation Interior’s authority under Presidential
(FLPMA) and the Federal Advisory activities, including for example, Proclamation 9558, ‘‘Establishment of
Committee Act (FACA). The BLM gives commercial/charter or recreation the Bears Ears National Monument’’ and
notice that the Secretary of the Interior fishing; Presidential Proclamation 9681,
is establishing the Bears Ears National (9) A representative of dispersed ‘‘Modifying the Bear Ears National
Monument Advisory Committee recreational activities, including, for Monument.’’
(BENM–MAC). This Notice is also example, hunting and shooting sports;
Authority: 43 CFR 1784.4–1.
seeking nominations for individuals to (10) A representative of private
be considered as BENM–MAC members. landowners; Ryan K. Zinke,
DATES: A completed nomination form (11) A representative of local business Secretary of the Interior.
and accompanying nomination/ owners; and, [FR Doc. 2018–18825 Filed 8–29–18; 8:45 am]
recommendation letters must be (12) Two representatives of the public BILLING CODE 4310–DQ–P
received by October 1, 2018. at large, including, for example,
sportsmen and sportswomen
ADDRESSES: Send Nominations to Lance
communities.
Porter, BLM Canyon Country District INTERNATIONAL TRADE
Members will be appointed to
Manager, 82 Dogwood Avenue, Moab, COMMISSION
staggered 3-year terms.
Utah 84532, Attention: BENM–MAC Nominating Potential Members: [Investigation Nos. 701–TA–592 and 731–
Nominations. Nomination forms may be obtained from TA–1400 (Final)]
FOR FURTHER INFORMATION CONTACT: the Canyon Country District Office,
Contact Lisa Bryant, Public Affairs (address listed above) or https:// Plastic Decorative Ribbon From China;
Officer, Canyon Country District, 82 www.blm.gov/sites/blm.gov/files/ Scheduling of the Final Phase of
Dogwood Avenue, Moab, Utah 84532; GetInvolved_RACApplication.pdf. All Countervailing Duty and Antidumping
phone (435) 259–2187, or email: nominations must include a completed Duty Investigations
lmbryant@blm.gov. Resource Advisory Council application AGENCY: United States International
SUPPLEMENTARY INFORMATION: The (OMB Control No. 1004–0204), letters of Trade Commission.
FLPMA (43 U.S.C. 1739) directs the reference from the represented interests ACTION: Notice.
Secretary of the Interior to involve the or organizations, and any other
public in planning and issues related to information that speaks to the SUMMARY: The Commission hereby gives
management of lands administered by candidate’s qualifications. notice of the scheduling of the final
BLM. Section 309 of FLPMA directs the The specific category the nominee phase of antidumping and
Secretary of the Interior to establish 10- would be representing should be countervailing duty investigation Nos.
to-15-member citizen-based advisory identified in the letter of nomination 701–TA–592 and 731–TA–1400 (Final)
councils that are regulated by FACA (5 and in the application form. pursuant to the Tariff Act of 1930 (‘‘the
amozie on DSK3GDR082PROD with NOTICES1
U.S.C. Appendix 2). The BLM rules Members of the BENM–MAC serve Act’’) to determine whether an industry
governing advisory committees are without compensation. However, while in the United States is materially
found at 43 CFR subpart 1784. away from their homes or regular places injured or threatened with material
The BENM–MAC will provide of business, BENM–MAC and injury, or the establishment of an
information and advice regarding the subcommittee members engaged in industry in the United States is
development of the Management Plan BENM–MAC or subcommittee business materially retarded, by reason of
and, as appropriate, management of the may be allowed travel expenses, imports of plastic decorative ribbon
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Document Created: 2018-08-30 01:21:30
Document Modified: 2018-08-30 01:21:30
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice of information collection; request for comment. | |
| Dates | Interested persons are invited to submit comments on or before October 1, 2018. | |
| Contact | To request additional information about this ICR, contact Jeffrey Parrillo, 1849 C Street NW, Washington, DC 20240; or by email to [email protected] You may also view the ICR at http://www.reginfo.gov/public/do/PRAMain. | |
| FR Citation | 83 FR 44300 |
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