83 FR 63912 - Privacy Act of 1974; System of Records
POSTAL SERVICE Federal Register Volume 83, Issue 238 (December 12, 2018)
Federal Register Volume 83, Issue 238 (December 12, 2018)
| Page Range | 63912-63914 | |
| FR Document | 2018-26868 |
[Federal Register Volume 83, Number 238 (Wednesday, December 12, 2018)] [Notices] [Pages 63912-63914] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-26868] ======================================================================= ----------------------------------------------------------------------- POSTAL SERVICE Privacy Act of 1974; System of Records AGENCY: Postal ServiceTM. ACTION: Notice of a modified system of records. ----------------------------------------------------------------------- SUMMARY: In accordance with the Privacy Act of 1974, the United States Postal Service[supreg] (Postal Service) is revising the notice for Privacy Act System of Records USPS 830.000, Customer Service and Correspondence. DATES: These revisions will become effective without further notice on January 11, 2019 unless comments received on or before that date result in a contrary determination. ADDRESSES: Comments may be mailed or delivered to the Privacy and Records Management Office, United States Postal Service, 475 L'Enfant Plaza SW, Room 1P830, Washington, DC 20260-1101. Copies of all written comments will be available at this address for public inspection and photocopying between 8 a.m. and 4 p.m., Monday through Friday. FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and Records Management Officer, Privacy and Records Management Office, 202- 268-3069 or [email protected]. SUPPLEMENTARY INFORMATION: This notice is in accordance with the Privacy Act requirement that agencies publish their systems of records in the Federal Register when there is a revision, change, or addition, or when the agency establishes a new system of records. As detailed below, the Postal ServiceTM has determined that USPS 830.000, Customer Service and Correspondence should be revised to modify Purpose(s), Retention and Disposal, and System Manager(s) and Address. These changes are being made to: a. Support the new Address Matching Database, which will be used to identify, prevent and mitigate fraudulent activity within the Change of Address and Hold Mail processes. b. Support the Operation Santa program, a long-standing program that collects the thousands of letters to Santa the USPS receives each year and allows customers to collect and fulfill gift requests for underprivileged children. The new Address Matching Database is being implemented to identify, prevent and mitigate fraudulent activity within the Change of Address and Hold Mail processes. Postal Service is establishing a dataflow between existing customer systems and the Address Matching Database. This dataflow will allow the Address Matching Database to: Confirm if there is an address match when a new Hold Mail request is submitted; confirm the presence of a Change of Address request when a Hold Mail request is submitted during a 30 [[Page 63913]] day time frame; and confirm the presence of a Hold Mail request when a Change of Address request is submitted during a 30 day time frame. The Address Matching Database will also send confirmation notifications to customers who submit a Hold Mail request. Operation Santa is a long-standing program that collects the thousands of letters to Santa the Postal Service receives each year and allows customers to collect and fulfill gift requests for underprivileged children. In 2017 USPS digitalized the program in a Pilot test out of the Farley, NY building to continue to protect children's PII while allowing more letters to be adopted. In 2018 the Pilot program will be expanded to 7 markets while performing a volume test in hopes of expanding the program nationally in the coming years. The Letters from Santa program also adds to the excitement of Christmas and is ideal for interesting youngsters in letter writing, stamps and penmanship. Pursuant to 5 U.S.C. 552a(e)(11), interested persons are invited to submit written data, views, or arguments on this proposal. A report of the proposed revisions has been sent to Congress and to the Office of Management and Budget for their evaluations. The Postal Service does not expect these amended systems of records to have any adverse effect on individual privacy rights. The notice for USPS 830.000, Customer Service and Correspondence, provided below in its entirety, is as follows: SYSTEM NAME AND NUMBER: USPS 830.000, Customer Service and Correspondence. SYSTEM CLASSIFICATION: None. SYSTEM LOCATION: USPS Consumer and Industry Affairs, Headquarters; Integrated Business Solutions Services Centers; the National Customer Support Center (NCSC); districts, Post Offices, contractor sites; and detached mailing units at customer sites. SYSTEM MANAGER(S): Chief Customer and Marketing Officer and Executive Vice President, United States Postal Service, 475 L'Enfant Plaza SW, Washington, DC 20260-5005; (202) 268-7536. AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 39 U.S.C. 401, 403, and 404. PURPOSE(S) OF THE SYSTEM: 1. To enable review and response services for customer inquiries and concerns regarding USPS and its products and services. 2. To ensure that customer accounts and needs are attended to in a timely manner. 3. To enhance the customer experience by improving the security of Change of Address (COA) and Hold Mail processes. 4. To protect USPS customers from becoming potential victims of mail fraud and identity theft. 5. To identify and mitigate potential fraud in the COA and Hold Mail processes. 6. To verify a customer's identity when applying for COA and Hold Mail services. 7. To support (or facilitate) the administration of Operation Santa, Letters to Santa, or similar programs. CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: This system contains records relating to customers who contact customer service by online and offline channels. This includes customers making inquiries via email, 1-800-ASK-USPS, other toll-free contact centers, or the Business Service Network (BSN), as well as customers with product-specific service or support issues. CATEGORIES OF RECORDS IN THE SYSTEM: 1. Customer information: Customer and key contact name, mail and email address, phone and/or fax number; customer ID(s); title, role, and employment status; company name, location, type and URL; vendor and/or contractor information. 2. Identity verification information: Last four digits of Social Security Number (SSN), username and/or password, D-U-N-S Number, mailer ID number, publisher ID number, security level and clearances, and business customer number. 3. Product and/or service use information: Product and/or service type, product numbers, technology specifications, quantity ordered, logon and product use dates and times, case number, pickup number, article number, and ticket number. 4. Payment information: Credit and/or debit card number, type, and expiration date; billing information; checks, money orders, or other payment method. 5. Customer preferences: Drop ship sites and media preference. 6. Service inquiries and correspondence: Contact history; nature of inquiry, dates and times, comments, status, resolution, and USPS personnel involved. RECORD SOURCE CATEGORIES: Customers and, for call center operations, commercially available sources of names, addresses, and telephone numbers. ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES OF USERS AND PURPOSES OF SUCH USES: Standard routine uses 1. through 7., 10., and 11. apply. POLICIES AND PRACTICES FOR STORAGE OF RECORDS: Automated databases, computer storage media, and paper. POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS: By customer name, customer ID(s), mail or email address, phone number, customer account number, case number, article number, pickup number, and last four digits of SSN, ZIP Code, or other customer identifier. POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS: 1. Customer care records for usps.com products are retained 90 days. 2. Records related to 1-800-ASK-USPS, Delivery Confirmation service, Special Services, and international call centers are retained 1 year. 3. Customer complaint letters are retained 6 months and automated complaint records are retained 3 years. 4. Business Service Network records are retained 5 years. 5. Records related to Operation Santa, Letters to Santa, or similar programs are retained 6 months after the new calendar year. 6. Other records are retained 2 years after resolution of the inquiry. Records existing on paper are destroyed by burning, pulping, or shredding. Records existing on computer storage media are destroyed according to the applicable USPS media sanitization practice. ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS: Paper records, computers, and computer storage media are located in controlled-access areas under supervision of program personnel. Access to these areas is limited to authorized personnel, who must be identified with a badge. Access to records is limited to individuals whose official duties require such access. Contractors and licensees are subject to contract controls and unannounced on-site audits and inspections. Computers are protected by mechanical locks, card key systems, or other physical access control methods. The use of computer systems is regulated with installed security software, computer logon identifications, and operating system [[Page 63914]] controls including access controls, terminal and transaction logging, and file management software. Online data transmissions are protected by encryption. RECORD ACCESS PROCEDURES: Requests for access must be made in accordance with the Notification Procedure above and USPS Privacy Act regulations regarding access to records and verification of identity under 39 CFR 266.6. CONTESTING RECORD PROCEDURES: See Notification Procedure below and Record Access Procedures above. NOTIFICATION PROCEDURE: Customers wanting to know if information about them is maintained in this system of records must address inquiries to the system manager in writing. Inquiries should include name, address, and other identifying information. EXEMPTIONS PROMULGATED FOR THE SYSTEM: None. HISTORY: June 27, 2012, 77 FR 38342; April 29, 2005, 70 FR 22516. Ruth Stevenson, Attorney, Federal Compliance. [FR Doc. 2018-26868 Filed 12-11-18; 8:45 am] BILLING CODE 7710-12-P
![63912 Federal Register / Vol. 83, No. 238 / Wednesday, December 12, 2018 / Notices
ACTION: Notice. The Commission invites comments on ACTION: Notice of a modified system of
whether the Postal Service’s request(s) records.
SUMMARY: The Commission is noticing a in the captioned docket(s) are consistent
recent Postal Service filing for the with the policies of title 39. For SUMMARY: In accordance with the
Commission’s consideration concerning request(s) that the Postal Service states Privacy Act of 1974, the United States
a negotiated service agreement. This concern market dominant product(s), Postal Service® (Postal Service) is
notice informs the public of the filing, applicable statutory and regulatory revising the notice for Privacy Act
invites public comment, and takes other requirements include 39 U.S.C. 3622, 39 System of Records USPS 830.000,
administrative steps. U.S.C. 3642, 39 CFR part 3010, and 39 Customer Service and Correspondence.
DATES: Comments are due: December CFR part 3020, subpart B. For request(s) DATES: These revisions will become
14, 2018. that the Postal Service states concern effective without further notice on
ADDRESSES: Submit comments competitive product(s), applicable January 11, 2019 unless comments
electronically via the Commission’s statutory and regulatory requirements received on or before that date result in
Filing Online system at http:// include 39 U.S.C. 3632, 39 U.S.C. 3633, a contrary determination.
www.prc.gov. Those who cannot submit 39 U.S.C. 3642, 39 CFR part 3015, and ADDRESSES: Comments may be mailed
comments electronically should contact 39 CFR part 3020, subpart B. Comment or delivered to the Privacy and Records
the person identified in the FOR FURTHER deadline(s) for each request appear in Management Office, United States
INFORMATION CONTACT section by section II. Postal Service, 475 L’Enfant Plaza SW,
telephone for advice on filing Room 1P830, Washington, DC 20260–
II. Docketed Proceeding(s)
alternatives. 1101. Copies of all written comments
1. Docket No(s).: MC2019–38 and will be available at this address for
FOR FURTHER INFORMATION CONTACT: CP2019–40; Filing Title: USPS Request public inspection and photocopying
David A. Trissell, General Counsel, at to Add Priority Mail Contract 487 to between 8 a.m. and 4 p.m., Monday
202–789–6820. Competitive Product List and Notice of through Friday.
SUPPLEMENTARY INFORMATION: Filing Materials Under Seal; Filing FOR FURTHER INFORMATION CONTACT:
Table of Contents Acceptance Date: December 6, 2018; Janine Castorina, Chief Privacy and
Filing Authority: 39 U.S.C. 3642, 39 CFR Records Management Officer, Privacy
I. Introduction 3020.30 et seq., and 39 CFR 3015.5; and Records Management Office, 202–
II. Docketed Proceeding(s) Public Representative: Kenneth R. 268–3069 or privacy@usps.gov.
I. Introduction Moeller; Comments Due: December 14, SUPPLEMENTARY INFORMATION: This
2018. notice is in accordance with the Privacy
The Commission gives notice that the
2. Docket No(s).: MC2019–39 and Act requirement that agencies publish
Postal Service filed request(s) for the
CP2019–41; Filing Title: USPS Request their systems of records in the Federal
Commission to consider matters related
to Add Priority Mail Contract 488 to Register when there is a revision,
to negotiated service agreement(s). The
Competitive Product List and Notice of change, or addition, or when the agency
request(s) may propose the addition or
Filing Materials Under Seal; Filing establishes a new system of records. As
removal of a negotiated service
Acceptance Date: December 6, 2018; detailed below, the Postal ServiceTM has
agreement from the market dominant or
Filing Authority: 39 U.S.C. 3642, 39 CFR determined that USPS 830.000,
the competitive product list, or the
3020.30 et seq., and 39 CFR 3015.5; Customer Service and Correspondence
modification of an existing product
Public Representative: Kenneth R. should be revised to modify Purpose(s),
currently appearing on the market
Moeller; Comments Due: December 14, Retention and Disposal, and System
dominant or the competitive product
2018. Manager(s) and Address. These changes
list.
3. Docket No(s).: MC2019–40 and are being made to:
Section II identifies the docket
CP2019–42; Filing Title: USPS Request a. Support the new Address Matching
number(s) associated with each Postal
to Add Priority Mail Contract 489 to Database, which will be used to
Service request, the title of each Postal
Competitive Product List and Notice of identify, prevent and mitigate
Service request, the request’s acceptance
Filing Materials Under Seal; Filing fraudulent activity within the Change of
date, and the authority cited by the
Acceptance Date: December 6, 2018; Address and Hold Mail processes.
Postal Service for each request. For each
Filing Authority: 39 U.S.C. 3642, 39 CFR b. Support the Operation Santa
request, the Commission appoints an
3020.30 et seq., and 39 CFR 3015.5; program, a long-standing program that
officer of the Commission to represent
Public Representative: Kenneth R. collects the thousands of letters to Santa
the interests of the general public in the
Moeller; Comments Due: December 14, the USPS receives each year and allows
proceeding, pursuant to 39 U.S.C. 505
2018. customers to collect and fulfill gift
(Public Representative). Section II also
establishes comment deadline(s) This Notice will be published in the requests for underprivileged children.
Federal Register. The new Address Matching Database
pertaining to each request.
Stacy L. Ruble, is being implemented to identify,
The public portions of the Postal
Secretary.
prevent and mitigate fraudulent activity
Service’s request(s) can be accessed via
within the Change of Address and Hold
the Commission’s website (http:// [FR Doc. 2018–26885 Filed 12–11–18; 8:45 am]
Mail processes. Postal Service is
www.prc.gov). Non-public portions of BILLING CODE 7710–FW–P
establishing a dataflow between existing
the Postal Service’s request(s), if any,
customer systems and the Address
amozie on DSK3GDR082PROD with NOTICES1
can be accessed through compliance
Matching Database. This dataflow will
with the requirements of 39 CFR
allow the Address Matching Database
3007.301.1 POSTAL SERVICE
to: Confirm if there is an address match
1 See Docket No. RM2018–3, Order Adopting Privacy Act of 1974; System of when a new Hold Mail request is
Final Rules Relating to Non-Public Information, Records submitted; confirm the presence of a
June 27, 2018, Attachment A at 19–22 (Order No. Change of Address request when a Hold
4679). AGENCY: Postal ServiceTM. Mail request is submitted during a 30
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![63914 Federal Register / Vol. 83, No. 238 / Wednesday, December 12, 2018 / Notices
controls including access controls, through (11) are effective January 1, monthly compensation base’’ is
terminal and transaction logging, and 2019. The determination made in notice $4,012.50 for base year (calendar year)
file management software. Online data (12) is effective for registration periods 2019;
transmissions are protected by beginning after June 30, 2019. 10. The amount described in section
encryption. ADDRESSES: Secretary to the Board, 4(a–2)(i)(A) of the Act as ‘‘2.5 times the
Railroad Retirement Board, 844 N Rush monthly compensation base’’ is
RECORD ACCESS PROCEDURES: $4,012.50 with respect to
Street, Chicago, Illinois 60611–1275.
Requests for access must be made in disqualifications ending in calendar
FOR FURTHER INFORMATION CONTACT:
accordance with the Notification year 2019;
Procedure above and USPS Privacy Act Michael J. Rizzo, Bureau of the Actuary 11. The amount described in section
regulations regarding access to records and Research, Railroad Retirement 2(c) of the Act as ‘‘an amount that bears
and verification of identity under 39 Board, 844 N Rush Street, Chicago, the same ratio to $775 as the monthly
CFR 266.6. Illinois 60611–1275, telephone (312) compensation base for that year as
751–4771. computed under section 1(i) of this Act
CONTESTING RECORD PROCEDURES: SUPPLEMENTARY INFORMATION: The RRB bears to $600’’ is $2,073 for months in
See Notification Procedure below and is required by section 8(c)(1) of the calendar year 2019;
Record Access Procedures above. Railroad Unemployment Insurance Act 12. The maximum daily benefit rate
(Act) (45 U.S.C. 358(c)(1)) as amended under section 2(a)(3) of the Act is $78
NOTIFICATION PROCEDURE:
by Public Law 100–647, to proclaim by with respect to days of unemployment
Customers wanting to know if October 15 of each year certain system- and days of sickness in registration
information about them is maintained in wide factors used in calculating periods beginning after June 30, 2019.
this system of records must address experience-based employer contribution
inquiries to the system manager in rates for the following year. The RRB is Surcharge Rate
writing. Inquiries should include name, further required by section 8(c)(2) of the A surcharge is added in the
address, and other identifying Act (45 U.S.C. 358(c)(2)) to publish the calculation of each employer’s
information. amounts so determined and proclaimed. contribution rate, subject to the
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
The RRB is required by section 12(r)(3) applicable maximum rate, for a calendar
of the Act (45 U.S.C. 362(r)(3)) to year whenever the balance to the credit
None. of the RUI Account on the preceding
publish by December 11, 2018, the
HISTORY: computation of the calendar year 2019 June 30 is less than the greater of $100
June 27, 2012, 77 FR 38342; April 29, monthly compensation base (section 1(i) million or the amount that bears the
2005, 70 FR 22516. of the Act) and amounts described in same ratio to $100 million as the system
sections 1(k), 2(c), 3 and 4(a–2)(i)(A) of compensation base for that June 30
Ruth Stevenson, the Act which are related to changes in bears to the system compensation base
Attorney, Federal Compliance. the monthly compensation base. Also, as of June 30, 1991. If the RUI Account
[FR Doc. 2018–26868 Filed 12–11–18; 8:45 am] the RRB is required to publish, by June balance is less than $100 million (as
BILLING CODE 7710–12–P 11, 2019, the maximum daily benefit indexed), but at least $50 million (as
rate under section 2(a)(3) of the Act for indexed), the surcharge will be 1.5
days of unemployment and days of percent. If the RUI Account balance is
RAILROAD RETIREMENT BOARD sickness in registration periods less than $50 million (as indexed), but
beginning after June 30, 2019. greater than zero, the surcharge will be
2019 Railroad Experience Rating Pursuant to section 8(c)(2) and section 2.5 percent. The maximum surcharge of
Proclamations, Monthly Compensation 12(r)(3) of the Railroad Unemployment 3.5 percent applies if the RUI Account
Base and Other Determinations Insurance Act (Act) (45 U.S.C. 358(c)(2) balance is less than zero.
and 45 U.S.C. 362(r)(3), respectively), The ratio of the June 30, 2018 system
AGENCY: Railroad Retirement Board. the Board gives notice of the following: compensation base of $4,148,935,149.55
ACTION: Notice. 1. The balance to the credit of the to the June 30, 1991 system
Railroad Unemployment Insurance compensation base of $2,763,287,237.04
SUMMARY: As required by the Railroad (RUI) Account, as of June 30, 2018, is is 1.50144911. Multiplying 1.50144911
Unemployment Insurance Act (Act), the $118,064,725.00; by $100 million yields $150,144,911.00.
Railroad Retirement Board (RRB) hereby 2. The September 30, 2018, balance of Multiplying $50 million by 1.50144911
publishes its notice for calendar year any new loans to the RUI Account, produces $75,072,455.50. The Account
2019 of account balances, factors used including accrued interest, is zero; balance on June 30, 2018, was
in calculating experience-based 3. The system compensation base is $118,064,725.00. Accordingly, the
employer contribution rates, $4,148,935,149.55 as of June 30, 2018; surcharge rate for calendar year 2019 is
computation of amounts related to the 4. The cumulative system unallocated 1.5 percent.
monthly compensation base, and the charge balance is ($433,831,623.64) as of
maximum daily benefit rate for days of Monthly Compensation Base
June 30, 2018;
unemployment or sickness. 5. The pooled credit ratio for calendar For years after 1988, section 1(i) of the
DATES: The balance in notice (1) and the year 2019 is zero; Act contains a formula for determining
determinations made in notices (3) 6. The pooled charged ratio for the monthly compensation base. Under
through (7) are based on data as of June calendar year 2019 is zero; the prescribed formula, the monthly
amozie on DSK3GDR082PROD with NOTICES1
30, 2018. The balance in notice (2) is 7. The surcharge rate for calendar year compensation base increases by
based on data as of September 30, 2018. 2019 is 1.5 percent; approximately two-thirds of the
The determinations made in notices (5) 8. The monthly compensation base cumulative growth in average national
through (7) apply to the calculation, under section 1(i) of the Act is $1,605 wages since 1984. The monthly
under section 8(a)(1)(C) of the Act, of for months in calendar year 2019; compensation base for months in
employer contribution rates for 2019. 9. The amount described in sections calendar year 2019 shall be equal to the
The determinations made in notices (8) 1(k) and 3 of the Act as ‘‘2.5 times the greater of (a) $600 or (b) $600 [1 + {(A
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Document Created: 2018-12-12 01:39:48
Document Modified: 2018-12-12 01:39:48
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice of a modified system of records. | |
| Dates | These revisions will become effective without further notice on January 11, 2019 unless comments received on or before that date result in a contrary determination. | |
| Contact | Janine Castorina, Chief Privacy and Records Management Officer, Privacy and Records Management Office, 202- 268-3069 or [email protected] | |
| FR Citation | 83 FR 63912 |
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