Structure and Practices of the Video Relay Services Program

In this document, the Commission takes steps to further improve the quality of video relay service (VRS) by authorizing skills- based routing and deaf-interpreter trials, directing the publication of speed-of-answer data, permitting assignment of ten-digit telephone numbers to hearing persons for point-to-point video communication in sign language with VRS users, and authorizing a pilot program in which some VRS calls are interpreted by communications assistants (CAs) at home workstations.