SUPPLEMENTARY INFORMATION:

Table of Contents

I. Introduction

II. Request for Comments

III. Ordering Paragraphs

I. Introduction

Each year the Postal Service must submit to the Commission its most recent annual performance plan and annual performance report.^[1] On December 29, 2023, the Postal Service filed its FY 2023 Annual Report to Congress in Docket No. ACR2023.^[2] The FY 2023 Annual Report consists of four reports that include the Postal Service's FY 2023 annual performance report (FY 2023 Report) and FY 2024 annual performance plan (FY 2024 Plan).^[3]

The FY 2024 Plan reviews the Postal Service's plans for FY 2024. The FY 2023 Report discusses the Postal Service's progress during FY 2023 toward its four performance goals:

• High-Quality Service
• Excellent Customer Experience
• Safe Workplace and Engaged Workforce
• Financial Health

Each year, the Commission must evaluate whether the Postal Service met the performance goals established in the ( printed page 2989) annual performance plan and annual performance report. 39 U.S.C. 3653(d). The Commission may also “provide recommendations to the Postal Service related to the protection or promotion of public policy objectives set out in” Title 39. Id.

Since Docket No. ACR2013, the Commission has evaluated whether the Postal Service met its performance goals in reports separate from the Annual Compliance Determination.^[4] The Commission continues this current practice to provide a more in-depth analysis of the Postal Service's progress toward meeting its performance goals and plans to improve performance in future years. To facilitate this review, the Commission invites public comment on the following issues:

• Did the Postal Service meet its performance goals in FY 2023?
• Do the FY 2023 Report and the FY 2024 Plan meet applicable statutory requirements, including39 U.S.C. 2803 and 2804?
• What recommendations should the Commission provide to the Postal Service that relate to protecting or promoting public policy objectives in Title 39?
• For the Excellent Customer Experience performance goal, are there any customer experience (CX) metrics the Postal Service should add to measure CX? ^[5]

• What recommendations or observations should the Commission make concerning the Postal Service's strategic initiatives? ^[6]

• What other matters are relevant to the Commission's analysis of the FY 2023 Report and the FY 2024 Plan under39 U.S.C. 3653(d)?

II. Request for Comments

Comments by interested persons are due no later than March 15, 2024. Reply comments are due no later than March 29, 2024. Pursuant to 39 U.S.C. 505, Kenneth R. Moeller is appointed to serve as Public Representative to represent the interests of the general public in this proceeding with respect to issues related to the Commission's analysis of the FY 2023 Report and the FY 2024 Plan.

III. Ordering Paragraphs

It is ordered:

1. The Commission invites public comment on the Postal Service's FY 2023 Report and FY 2024 Plan.

2. Pursuant to 39 U.S.C. 505, the Commission appoints Kenneth R. Moeller to serve as Public Representative to represent the interests of the general public in this proceeding with respect to issues related to the Commission's analysis of the FY 2023 Report and the FY 2024 Plan.

3. Comments are due no later than March 15, 2024.

4. Reply comments are due no later than March 29, 2024.

5. The Secretary shall arrange for publication of this Order in the Federal Register .

89 FR 2988