Document
Agency Information Collection Activity Under OMB Review: Survey of Healthcare Experiences of Patients-Dental Care Patient Satisfaction Survey (DPSS)
In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the Veterans Health Administration (VHA), Department of Veterans Affairs (VA), will subm...
SUPPLEMENTARY INFORMATION:
Title:
Survey of Healthcare Experiences of Patients—Dental Care Patient Satisfaction Survey (DPSS) (VA Form 10-10070).
OMB Control Number:
2900-0764.
https://www.reginfo.gov/public/do/PRASearch.
Type of Review:
Revision of a currently approved collection.
Abstract:
The mission of the Veterans Health Administration (VHA) is to provide high quality medical and dental care to eligible veterans. Executive Order 12862, dated September 11, 1993, calls for the establishment and implementation of customer service standards, and for agencies to “survey customers to determine the kind and quality of services they want and their level of satisfaction with current services.” The overall purpose of the Dental Care Patient Satisfaction Survey (DPSS) is to systematically obtain information from patients, which can be used to identify problems or complaints that need attention and to improve the quality of dental health care services.
This information will be collected through the DPSS, VA Form 10-10070, and may be submitted either on paper or electronically by Veterans. The DPSS questions have minor changes, to include updates to the Race and Ethnicity data collection fields to reflect current requirements. VHA also is prepared to implement an additional mode of collecting the information utilizing a web-based access system for Veterans to submit the survey responses. Information obtained from this dental survey will be made readily available to VA Central Office (VACO), Veterans Integrated Service Network (VISN), VHA field staff, and stakeholders as part of the Network Performance Report and via the VA Intranet. This data will be used to demonstrate that VA is providing timely, high quality dental health care services to patients and to measure improvement toward performance goals.
An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The
Federal Register
Notice with a 60-day comment period soliciting comments on this collection of information was published at 89 FR 92740, November 22, 2024.
Affected Public:
Individuals or Households.
Estimated Annual Burden:
12,600 hours.
Estimated Average Burden per Respondent:
15 minutes.
Frequency of Response:
Once annually.
Estimated Number of Respondents:
50,400.
Authority:44 U.S.C. 3501
et seq.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration, Data Governance Analytics, Department of Veterans Affairs.