SUPPLEMENTARY INFORMATION:

Comments Invited

In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The ICR documentation will be available at https://www.reginfo.gov upon its submission to OMB. Therefore, in preparation for OMB review and approval of the following information ( printed page 48921) collection, TSA is soliciting comments to—

(1) Evaluate whether the proposed information requirement is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility;

(2) Evaluate the accuracy of the agency's estimate of the burden;

(3) Enhance the quality, utility, and clarity of the information to be collected; and

(4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology.

Information Collection Requirement

OMB Control Number 1652-0030; TSA Customer Comment Card. TSA provides airport passengers with paper and electronic methods of providing feedback to TSA regarding their experiences with TSA security procedures. The collection of information allows TSA to evaluate and address customer concerns about security procedures and policies.

Passengers may request paper TSA Customer Comment Cards to provide feedback, complaints, or compliments. For passengers who deposit their cards in the designated drop-boxes, TSA staff at airports collect the cards, categorize comments, enter the results into an online system for reporting, and respond to passengers as appropriate. If the passenger voluntarily provides contact information, TSA will use the contact information to respond to the passenger's comments.

In addition, passengers may make comments or requests, or file complaints, via online submission forms available at www.tsa.gov/​contact/​contact-forms. The electronic forms, which the TSA Contact Center handles, include the following forms:

• Complaint and Compliment. Like the paper comment card, the electronic Complaint and Compliment form is intended to allow passengers to provide feedback to TSA regarding their experiences with TSA security procedures. Passengers may also use this form to file Disability or Civil Rights and Civil Liberties complaints.
• TSA PreCheck®. This electronic form allows passengers to share concerns about not receiving TSA PreCheck on their boarding pass or other concerns.
• Request for Information. This electronic form allows passengers to submit an inquiry about TSA policies and procedures, such as traveling with medical conditions, prohibited and permitted items, or security screening.
• TSA Cares. This electronic form allows passengers to request assistance at the TSA screening checkpoint. The program was developed for passengers with disabilities, medical conditions, and other special circumstances who may need additional assistance during the security screening process.^[1]

• Security Issue. This electronic form allows passengers to play a critical role in identifying and reporting suspicious activities and threats.

The TSA Contact Center provides a receipt to any person who submits an electronic form or email to TSA as required by 49 CFR 1503.3(a).

TSA is revising the TSA Cares information collection to include the question, “Are you a veteran?” TSA is adding this question to better support veteran-related initiatives and enhance TSA's ability to track and report on the utilization of programs designed for veterans. By collecting this information, TSA aims to identify veterans who may benefit from specialized resources, services, or assistance, and ensure these programs are meeting their intended goals. Additionally, the data gathered will enable TSA to assess program effectiveness, identify areas for improvement, and fulfill reporting requirements related to veteran engagement and participation.

TSA estimates it will receive 12,304 paper customer comment card submissions, 292,943 electronic comment submissions, and 3,178 Disability and Civil Rights complaints annually.

The following provides TSA's estimates for time needed to complete these forms:

• Approximately 3 minutes to complete the comment card submission.
• Approximately 5 minutes to complete the electronic comment submission.
• Approximately 8 minutes to complete the Disability and Civil Rights complaint.

Over a 3-year period, TSA estimates there will be an average of 308,425 respondents per year, resulting in a 3-year total of 925,275 respondents. TSA estimates an average annual hour burden of 25,451 hours, for a 3-year total of 76,353 hours.

91 FR 48920