Request for Comments on the Renewal of a Previously Approved Information Collection: Generic Clearance of Customer Satisfaction Surveys
MARAD invites public comments on its intention to request Office of Management and Budget (OMB) approval to renew an information collection in accordance with the Paperwork Redu...
Maritime Administration (MARAD), U.S. Department of Transportation (DOT).
ACTION:
Notice.
SUMMARY:
MARAD invites public comments on its intention to request Office of Management and Budget (OMB) approval to renew an information collection in accordance with the Paperwork Reduction Act of 1995. The proposed collection OMB 2133-0546 (Generic Clearance of Customer Satisfaction Surveys) is used to obtain feedback about customer service delivery. MARAD is required to publish this notice in the
Federal Register
to obtain comments from the public and affected agencies.
DATES:
Comments must be submitted on or before
November 2, 2026.
ADDRESSES:
You may submit comments identified by Docket No. MARAD-2026-1354 through one of the following methods:
Federal eRulemaking Portal: www.regulations.gov.
Search using the above DOT docket number and follow the online instructions for submitting comments.
Mail or Hand Delivery:
Docket Management Facility, U.S. Department of Transportation, 1200 New Jersey Avenue SE, West Building, Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday through Friday, except on Federal holidays.
Instructions:
All submissions must include the agency name and docket number for this rulemaking.
Note:
All comments received will be posted without change to
www.regulations.gov
including any personal information provided.
Comments are invited on:
(a) whether the proposed collection of information is reasonable for the Department's performance; (b) the accuracy of the estimated burden; (c) ways for the Department to enhance the quality, utility, and clarity of the information collection; and (d) ways that the burden could be lessened without reducing the quality of the collected information. The agency will summarize or include your comments in the request for OMB's clearance of this information collection.
FOR FURTHER INFORMATION CONTACT:
Tamelia Bolton, 202-366-4623, Office of Management and Administrative Services, Maritime Administration, Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 20590, Email:
Tamelia.Bolton@dot.gov.
SUPPLEMENTARY INFORMATION:
Title:
Generic Clearance of Customer Satisfaction Surveys.
OMB Control Number:
2133-0546.
Type of Request:
Extension without change of a currently approved collection.
Abstract:
OMB 2133-0546 (Generic Clearance Customer Satisfaction Surveys) enables MARAD to garner customer and stakeholder feedback in an efficient and timely manner, in accordance with our commitment to improve service delivery. The collected information ensures that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback also provides insight into customer or stakeholder perceptions, identifies issues with service delivery, and focuses attention on areas where communication, training, and/or changes in operations might improve customer service experience. Additionally, this collection will facilitate ongoing, collaborative, and actionable communication between MARAD and its customers and stakeholders. Public feedback is also expected to contribute directly to the improvement of program operations that directly affect the public.
Respondents:
Individuals and households, business and organizations, State, local or Tribal government.
Affected Public:
Individuals and households, business and organizations, State, local or Tribal government.
Estimated Number of Respondents:
5,900.
Estimated Number of Responses:
5,900.
Estimated Hours per Response:
10-20 mins.
Annual Estimated Total Annual Burden Hours:
1,758.
Use this for formal legal and research references to the published document.
91 FR 56719
Web Citation
Suggested Web Citation
Use this when citing the archival web version of the document.
“Request for Comments on the Renewal of a Previously Approved Information Collection: Generic Clearance of Customer Satisfaction Surveys,” thefederalregister.org (September 3, 2026), https://thefederalregister.org/documents/2026-17999/request-for-comments-on-the-renewal-of-a-previously-approved-information-collection-generic-clearance-of-customer-satisf.
www.regulations.gov
44 U.S.C. Chapter 35
49 CFR 1.49