Agency Information Collection Activities; Extension of Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
As required by the Paperwork Reduction Act of 1995 (PRA), the Consumer Product Safety Commission (CPSC or Commission) requests comments on a proposed extension of approval of a ...
Notice of information collection; request for comment.
SUMMARY:
As required by the Paperwork Reduction Act of 1995 (PRA), the Consumer Product Safety Commission (CPSC or Commission) requests comments on a proposed extension of approval of a generic clearance for the collection of qualitative feedback on agency service delivery. The Office of Management and Budget (OMB) previously approved the collection of information under control number 3041-0148. OMB's most recent extension of approval will expire on December 31, 2026. The Commission will consider all comments received in response to this notice before requesting an extension of this collection of information from OMB.
DATES:
Submit comments on the collection of information by November 27, 2026.
ADDRESSES:
You may submit comments, identified by Docket No. CPSC-2011-0014, within 60 days of publication of this notice by any of the following methods:
Electronic Submissions:
Submit electronic comments to the Federal eRulemaking Portal at:
www.regulations.gov.
Follow the instructions for submitting comments. Do not submit the following through this website: confidential business information, trade secret information, or other sensitive or protected information that you do not want to be available to the public. The Commission typically does not accept comments submitted by email, except as described below.
Instructions:
All submissions received must include the agency name and docket number for this notice. CPSC may post all comments without change, including any personal identifiers, contact information, or other personal information provided, to:
www.regulations.gov.
If you wish to submit confidential business information, trade secret information, or other sensitive or protected information that you do not want to be available to the public, you may submit such comments by email to
cpsc-os@cpsc.gov.
Docket:
For access to the docket to read background documents or comments received, go to:
www.regulations.gov,
insert docket number CPSC-2011-0014.
FOR FURTHER INFORMATION CONTACT:
Cynthia Gillham, Consumer Product Safety Commission, 4330 East-West Highway, Bethesda, MD 20814; (301) 504-7791, or by email to:
pra@cpsc.gov.
SUPPLEMENTARY INFORMATION:
CPSC seeks to renew the following currently approved collection of information:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
OMB Number:
3041-0148.
Type of Review:
Renewal of collection.
Frequency of Response:
On occasion.
Affected Public:
Individuals and households, businesses and organizations, state, local, or tribal government.
General Description of Collection:Executive Order 12862 (Sept. 11, 1993) directs Federal agencies such as CPSC to provide service to the public that matches or exceeds the best service available in the private sector. To that end, CPSC seeks to renew OMB approval of a generic clearance to collect qualitative feedback on CPSC's service delivery. Qualitative feedback means information that provides useful insights on perceptions and opinions. This does not include statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable CPSC to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with CPSC's commitment to improving service delivery.
This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning of issues with service; and help focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between CPSC and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Estimated Burden:
CPSC will use a variety of instruments and platforms to collect information from respondents. CPSC estimates the burden of the collection of information is as follows:
Estimated Annual Reporting Burden
Type of collection
Number of
respondents
Annual
frequency per
response
Hours per
response
Total
hours
Qualitative Surveys (3)
600
1
.25
150
Focus Groups
200
1
4
800
Customer Satisfaction Surveys (3)
600
1
.25
150
Usability Tests
200
1
.5
100
Online Complaint Forms
2,500
1
.25
625
Based on the above numbers, the total estimated burden for qualitative surveys, focus groups, customer satisfaction surveys, usability tests and complaint forms combined is 1,825 hours annually. Thus, assuming an hourly rate of $49.32 (U.S. Bureau of Labor Statistics, “Employer Costs for Employee Compensation,” All Civilian
( printed page 61212)
Workers, Total compensation,
www.bls.gov/news.release/archives/ecec_06122026.htm,
March 2026) the total burden cost is approximately $90,000 annually ($49.32 per hour × 1,825 hours = $90,009).
Request for Comments:
The Commission solicits written comments from all interested persons about the proposed collection of information. The Commission specifically solicits information relevant to the following topics:
whether the collection of information described above is necessary for the proper performance of the Commission's functions, including whether the information would have practical utility;
whether the estimated burden of the proposed collection of information is accurate;
whether the quality, utility, and clarity of the information to be collected could be enhanced; and
whether the burden imposed by the collection of information could be minimized by use of automated, electronic or other technological collection techniques, or other forms of information technology.
Use this for formal legal and research references to the published document.
91 FR 61211
Web Citation
Suggested Web Citation
Use this when citing the archival web version of the document.
“Agency Information Collection Activities; Extension of Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery,” thefederalregister.org (September 28, 2026), https://thefederalregister.org/documents/2026-19750/agency-information-collection-activities-extension-of-collection-comment-request-generic-clearance-for-the-collection-of.
www.regulations.gov
www.bls.gov/news.release/archives/ecec_06122026.htm