80 FR 14148 - Proposed Renewal of Information Collection: OMB Control Number 1040-0001, DOI Programmatic Clearance for Customer Satisfaction Surveys

DEPARTMENT OF THE INTERIOR
Office of the Secretary

Federal Register Volume 80, Issue 52 (March 18, 2015)

Page Range		14148-14150
FR Document		2015-06229

In compliance with the Paperwork Reduction Act of 1995, we (Department of the Interior, DOI) plan to ask the Office of Management and Budget (OMB) to extend the approval for the information collection (IC) described below. This IC is scheduled to expire June 30, 2015. We invite the general public and other Federal agencies to take this opportunity to comment on this IC.

Federal Register, Volume 80 Issue 52 (Wednesday, March 18, 2015)

[Federal Register Volume 80, Number 52 (Wednesday, March 18, 2015)]
[Notices]
[Pages 14148-14150]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-06229]


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DEPARTMENT OF THE INTERIOR

Office of the Secretary

[156D0102DM DLSN00000.000000 DS61200000 DX61201]


Proposed Renewal of Information Collection: OMB Control Number 
1040-0001, DOI Programmatic Clearance for Customer Satisfaction Surveys

AGENCY: Department of the Interior.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act of 1995, we 
(Department of the Interior, DOI) plan to ask the Office of Management 
and Budget (OMB) to extend the approval for the information collection 
(IC) described below. This IC is scheduled to expire June 30, 2015. We 
invite the general public and other Federal agencies to take this 
opportunity to comment on this IC.

DATES: Consideration will be given to all comments received by May 18, 
2015.

ADDRESSES: Mail or hand carry comments to the Department of the 
Interior; Office of Policy Analysis; Attention: Don Bieniewicz; Mail 
Stop 3530; 1849 C Street NW., Washington, DC 20240. If you wish to 
email comments, the email address is: Donald_Bieniewicz@ios.doi.gov. 
Reference ``DOI Programmatic Clearance for Customer Satisfaction 
Surveys, OMB Control Number: 1040-0001'' in your email subject line. 
Include your name and return address in your email message and mark 
your message for return receipt.

FOR FURTHER INFORMATION CONTACT: To request a copy of the information 
collection request, any explanatory information and related forms, see 
the contact information provided in the ADDRESSES section above.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    This notice is for renewal of information collection.
    The Office of Management and Budget (OMB) regulations at 5 CFR part 
1320, which implement the Paperwork Reduction Act of 1995, 44 U.S.C. 
3501 et seq., require that interested members

[[Page 14149]]

of the public and affected agencies have an opportunity to comment on 
information collection and recordkeeping activities (see 5 CFR 
1320.8(d)).
    The Government Performance and Results Act of 1993 (GPRA) (Pub. L. 
103-62) requires agencies to ``improve Federal program effectiveness 
and public accountability by promoting a new focus on results, service 
quality, and customer satisfaction.'' Executive Order 13571 on 
``Streamlining Service Delivery and Improving Customer Service'' 
requires Federal agencies to establish ``mechanisms to solicit customer 
feedback on Government services.'' To fulfill this responsibility, DOI 
bureaus and offices must collect data from their respective user groups 
to better understand the needs and desires of the public and to respond 
accordingly.
    The proposed renewal covers all of the organizational units and 
bureaus in DOI. Bureaus and offices will voluntarily obtain information 
from their customers and stakeholders. No one survey will cover all the 
topic areas; rather, these topic areas serve as a guide within which 
the agencies will develop questions. Topic areas include:
    (1) Communication/information/education. Questions will focus on 
customer satisfaction with aspects of communication/information/
products/education offered. Respondents may be asked for feedback 
regarding the following attributes of the services provided:
    (a) Timeliness.
    (b) Consistency.
    (c) Ease of Use and Usefulness.
    (d) Ease of Information Access.
    (e) Helpfulness and Effectiveness.
    (f) Quality.
    (g) Value for fee paid for information/product/service.
    (h) Level of engagement in communications process (i.e., whether 
respondent feels he/she was asked for input and whether or not that 
input was considered).
    (2) Disability accessibility. This area will focus on customer 
satisfaction data related to disability access to DOI buildings, 
facilities, trails, etc.
    (3) Management practices. This area covers questions relating to 
how well customers are satisfied with DOI management practices and 
processes, what improvements they might make to specific processes, and 
whether or not they feel specific issues were addressed and reconciled 
in a timely, courteous, and responsive manner.
    (4) Resource management. We will ask customers and partners to 
provide satisfaction data related to DOI's ability to protect, 
conserve, provide access to, and preserve natural resources that we 
manage.
    (5) Rules, regulations, policies. This area focuses on obtaining 
feedback from customers regarding fairness, adequacy, and consistency 
in enforcing rules, regulations, and policies for which DOI is 
responsible. It will also help us understand public awareness of rules 
and regulations and whether or not they are explained in a clear and 
understandable manner.
    (6) Service delivery. We will seek feedback from customers 
regarding the manner in which DOI delivers services. Attributes will 
range from the courtesy of staff to timeliness of service delivery and 
staff knowledge of the services being delivered.
    (7) Technical assistance. Questions developed within this topic 
area will focus on obtaining customer feedback regarding attributes of 
technical assistance, including timeliness, quality, usefulness, and 
the skill level of staff providing this assistance.
    (8) Program-specific. Questions for this area will reflect the 
specific details of a program that pertain to its customer respondents. 
The questions will address very specific and/or technical issues 
related to the program. The questions will be geared toward gaining a 
better understanding about how to provide specific products and 
services and the public's attitude toward their usefulness.
    (9) General demographics. Some general demographics may be used to 
augment satisfaction questions so that we can better understand the 
customer and improve how we serve that customer. We may ask customers 
how many times they have used a service, visited a facility within a 
specific timeframe, their ethnic group, or their race.

II. Data

    (1) Title: DOI Programmatic Clearance for Customer Satisfaction 
Surveys.
    OMB Control Number: 1040-0001.
    Current Expiration Date: June 30, 2015.
    Type of Review: Information Collection Renewal.
    Affected Entities: DOI customers. We define customers as anyone who 
uses DOI resources, products, or services. This includes internal 
customers (anyone within DOI) as well as external customers (e.g., the 
American public, representatives of the private sector, academia, and 
other government agencies). Depending upon their role in specific 
situations and interactions, citizens and DOI stakeholders and partners 
may also be considered customers. We define stakeholders to mean groups 
or individuals who have an expressed interest in and who seek to 
influence the present and future state of DOI's resources, products, 
and services. Partners are those groups, individuals, and agencies who 
are formally engaged in helping DOI accomplish its mission.
    Estimated annual number of respondents: 120,000. We estimate 
approximately 60,000 respondents will submit DOI customer satisfaction 
surveys and 60,000 will submit comment cards.
    Frequency of responses: On occasion.
    (2) Annual reporting and recordkeeping burden:
    Total time per response: 15 minutes for a customer survey; 3 
minutes for a comment card.
    Total number of estimated responses: 120,000.
    Total annual reporting: 18,000 hours.
    (3) Description of the need and use of the information: We use 
customer satisfaction surveys to help us fulfill our responsibilities 
to provide excellence in government by proactively consulting with 
those we serve. This programmatic clearance provides an expedited 
approval process for DOI bureaus and offices to conduct customer 
research through external surveys such as questionnaires and comment 
cards. We anticipate that the information obtained could lead to 
reallocation of resources, revisions in certain agency processes and 
policies, development of guidance related to customer services, and 
improvement in the way we serve the American public.

III. Request for Comments

    The Department invites comments on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agencies, including whether 
the information will have practical utility;
    (b) The accuracy of the agency's estimate of the burden of the 
collection of information and the validity of the methodology and 
assumptions used;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (d) Ways to minimize the burden of the collection of information on 
respondents, including through the use of appropriate automated, 
electronic, mechanical, or other collection techniques or other forms 
of information technology.
    ``Burden'' means the total time, effort, and financial resources 
expended by persons to generate, maintain, retain, disclose, or provide 
information to or for a Federal agency. This includes the

[[Page 14150]]

time needed to review instructions; to develop, acquire, install, and 
use technology and systems for the purposes of collecting, validating, 
and verifying information, processing and maintaining information, and 
disclosing and providing information; to train personnel and to be able 
to respond to a collection of information, to search data sources, and 
to complete and review the collection of information; and to transmit 
or otherwise disclose the information.
    All written comments, with names and addresses, will be available 
for public inspection. If you wish us to withhold your personal 
information, you must prominently state at the beginning of your 
comment what personal information you want us to withhold. We will 
honor your request to the extent allowable by law. If you wish to view 
any comments received, you may do so by scheduling an appointment with 
the Department of the Interior; Office of Policy Analysis as indicated 
in the ADDRESSES section above. A valid picture identification is 
required for entry into the Department of the Interior.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: March 12, 2015.
Benjamin Simon,
Assistant Director, Office of Policy Analysis, U.S. Department of the 
Interior.
[FR Doc. 2015-06229 Filed 3-17-15; 8:45 am]
 BILLING CODE 4334-63-P

14148 Federal Register / Vol. 80, No. 52 / Wednesday, March 18, 2015 / Notices

DEPARTMENT OF HOUSING AND Description of the need for the Dated: March 11, 2015.
URBAN DEVELOPMENT information and proposed use: HUD’s Anna Guido,
standardized form for the Collection of Department Reports Management Officer,
[Docket No. FR–5831–N–15]
Race and Ethnic Data complies with Office of the Chief Information Officer.
30-Day Notice of Proposed Information OMB’s revised standards for Federal [FR Doc. 2015–06199 Filed 3–17–15; 8:45 am]
Collection: Standardized Form for Agencies issued, October 30, 1997. BILLING CODE 4210–67–P
Collecting Information Regarding Race These standards apply to HUD Program
and Ethnic Data Office and partners that collect,
maintain, and report Federal Data on DEPARTMENT OF THE INTERIOR
AGENCY: Office of the Chief Information race and ethnicity for program
Officer, HUD. administrative reporting. Office of the Secretary
ACTION: Notice. Members of Affected Public: [156D0102DM DLSN00000.000000
Individuals or Households, Business or DS61200000 DX61201]
SUMMARY: HUD has submitted the
other-for-profit, Not-for-profit
proposed information collection
institutions, State, Local or Tribal Proposed Renewal of Information
requirement described below to the
Government. Collection: OMB Control Number
Office of Management and Budget
Estimation of the total number of 1040–0001, DOI Programmatic
(OMB) for review, in accordance with
hours needed to prepare the information Clearance for Customer Satisfaction
the Paperwork Reduction Act. The
collection including number of Surveys
purpose of this notice is to allow for an
additional 30 days of public comment. responses, frequency of responses, and Department of the Interior.
AGENCY:
DATES: Comments Due Date: April 17,
hours of responses: This proposal will
Notice and request for
ACTION:
2015. result in no significant increase in the
comments.
current information collection burden.
ADDRESSES: Interested persons are An estimation of the total number of SUMMARY: In compliance with the
invited to submit comments regarding hours needed to provide the information Paperwork Reduction Act of 1995, we
this proposal. Comments should refer to for each grant application is 1 hour; (Department of the Interior, DOI) plan to
the proposal by name and/or OMB however, the burden will be assessed ask the Office of Management and
Control Number and should be sent to: against each individual grant program Budget (OMB) to extend the approval
HUD Desk Officer, Office of submission under the Paperwork for the information collection (IC)
Management and Budget, New Reduction Act; number of respondents described below. This IC is scheduled to
Executive Office Building, Washington, is an estimated 11,000; 60% of expire June 30, 2015. We invite the
DC 20503; fax: 202–395–5806. Email: responses will be quarterly and 40% general public and other Federal
OIRA_Submission@omb.eop.gov. annually. agencies to take this opportunity to
FOR FURTHER INFORMATION CONTACT: Status of the Proposed Information comment on this IC.
Anna Guido, Reports Management Collection: Extension of a currently DATES: Consideration will be given to all
Officer, QDAM, Department of Housing approved collection. comments received by May 18, 2015.
and Urban Development, 451 7th Street
SW., Washington, DC 20410; email at Solicitation of Public Comment ADDRESSES: Mail or hand carry
Anna Guido@hud.gov or telephone 202– comments to the Department of the
This notice is soliciting comments Interior; Office of Policy Analysis;
402–5535. Persons with hearing or
from members of the public and affected Attention: Don Bieniewicz; Mail Stop
speech impairments may access this
parties concerning the collection of 3530; 1849 C Street NW., Washington,
number through TTY by calling the toll-
information described in Section A on DC 20240. If you wish to email
free Federal Relay Service at (800) 877–
the following: comments, the email address is:
8339. This is not a toll-free number.
Copies of available documents (1) Whether the proposed collection Donald_Bieniewicz@ios.doi.gov.
submitted to OMB may be obtained of information is necessary for the Reference ‘‘DOI Programmatic Clearance
from Ms. Guido. proper performance of the functions of for Customer Satisfaction Surveys, OMB
the agency, including whether the Control Number: 1040–0001’’ in your
SUPPLEMENTARY INFORMATION: This
information will have practical utility; email subject line. Include your name
notice informs the public that HUD has
(2) The accuracy of the agency’s and return address in your email
submitted to OMB a request for
estimate of the burden of the proposed message and mark your message for
approval of the information collection
collection of information; return receipt.
described in Section A.
The Federal Register notice that (3) Ways to enhance the quality, FOR FURTHER INFORMATION CONTACT: To
solicited public comment on the utility, and clarity of the information to request a copy of the information
information collection for a period of 60 be collected; and collection request, any explanatory
days was published on December 2, information and related forms, see the
(4) Ways to minimize the burden of contact information provided in the
2014 at 79 FR 71443. the collection of information on those ADDRESSES section above.
A. Overview of Information Collection who are to respond; including through
SUPPLEMENTARY INFORMATION:
the use of appropriate automated
Title of Information Collection: collection techniques or other forms of I. Abstract
mstockstill on DSK4VPTVN1PROD with NOTICES

Standardized Form for Collecting information technology, e.g., permitting
Information Regarding Race and Ethnic This notice is for renewal of
electronic submission of responses.
Data. information collection.
OMB Approval Number: 2535–0113. HUD encourages interested parties to The Office of Management and Budget
Type of Request: Reinstatement with submit comment in response to these (OMB) regulations at 5 CFR part 1320,
change of a previously approved questions. which implement the Paperwork
collection. Authority: Section 3507 of the Paperwork Reduction Act of 1995, 44 U.S.C. 3501
Form Numbers: HUD–27061. Reduction Act of 1995, 44 U.S.C. Chapter 35. et seq., require that interested members

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Federal Register / Vol. 80, No. 52 / Wednesday, March 18, 2015 / Notices 14149

of the public and affected agencies have to protect, conserve, provide access to, customers. We define stakeholders to
an opportunity to comment on and preserve natural resources that we mean groups or individuals who have
information collection and manage. an expressed interest in and who seek
recordkeeping activities (see 5 CFR (5) Rules, regulations, policies. This to influence the present and future state
1320.8(d)). area focuses on obtaining feedback from of DOI’s resources, products, and
The Government Performance and customers regarding fairness, adequacy, services. Partners are those groups,
Results Act of 1993 (GPRA) (Pub. L. and consistency in enforcing rules, individuals, and agencies who are
103–62) requires agencies to ‘‘improve regulations, and policies for which DOI formally engaged in helping DOI
Federal program effectiveness and is responsible. It will also help us accomplish its mission.
public accountability by promoting a understand public awareness of rules Estimated annual number of
new focus on results, service quality, and regulations and whether or not they respondents: 120,000. We estimate
and customer satisfaction.’’ Executive are explained in a clear and approximately 60,000 respondents will
Order 13571 on ‘‘Streamlining Service understandable manner. submit DOI customer satisfaction
Delivery and Improving Customer (6) Service delivery. We will seek surveys and 60,000 will submit
Service’’ requires Federal agencies to feedback from customers regarding the comment cards.
establish ‘‘mechanisms to solicit manner in which DOI delivers services. Frequency of responses: On occasion.
customer feedback on Government Attributes will range from the courtesy (2) Annual reporting and
services.’’ To fulfill this responsibility, of staff to timeliness of service delivery recordkeeping burden:
DOI bureaus and offices must collect and staff knowledge of the services Total time per response: 15 minutes
data from their respective user groups to being delivered. for a customer survey; 3 minutes for a
better understand the needs and desires (7) Technical assistance. Questions comment card.
of the public and to respond developed within this topic area will Total number of estimated responses:
accordingly. focus on obtaining customer feedback 120,000.
The proposed renewal covers all of regarding attributes of technical Total annual reporting: 18,000 hours.
the organizational units and bureaus in assistance, including timeliness, quality, (3) Description of the need and use of
DOI. Bureaus and offices will usefulness, and the skill level of staff the information: We use customer
voluntarily obtain information from providing this assistance. satisfaction surveys to help us fulfill our
their customers and stakeholders. No (8) Program-specific. Questions for responsibilities to provide excellence in
one survey will cover all the topic areas; this area will reflect the specific details government by proactively consulting
rather, these topic areas serve as a guide of a program that pertain to its customer with those we serve. This programmatic
within which the agencies will develop respondents. The questions will address clearance provides an expedited
questions. Topic areas include: very specific and/or technical issues approval process for DOI bureaus and
(1) Communication/information/ related to the program. The questions offices to conduct customer research
education. Questions will focus on will be geared toward gaining a better through external surveys such as
customer satisfaction with aspects of understanding about how to provide questionnaires and comment cards. We
communication/information/products/ specific products and services and the anticipate that the information obtained
education offered. Respondents may be public’s attitude toward their could lead to reallocation of resources,
asked for feedback regarding the usefulness. revisions in certain agency processes
following attributes of the services (9) General demographics. Some and policies, development of guidance
provided: general demographics may be used to related to customer services, and
(a) Timeliness. augment satisfaction questions so that improvement in the way we serve the
(b) Consistency. we can better understand the customer American public.
(c) Ease of Use and Usefulness. and improve how we serve that III. Request for Comments
(d) Ease of Information Access. customer. We may ask customers how
(e) Helpfulness and Effectiveness. many times they have used a service, The Department invites comments on:
(f) Quality. visited a facility within a specific (a) Whether the collection of
(g) Value for fee paid for information/ timeframe, their ethnic group, or their information is necessary for the proper
product/service. race. performance of the functions of the
(h) Level of engagement in agencies, including whether the
communications process (i.e., whether II. Data information will have practical utility;
respondent feels he/she was asked for (1) Title: DOI Programmatic Clearance (b) The accuracy of the agency’s
input and whether or not that input was for Customer Satisfaction Surveys. estimate of the burden of the collection
considered). OMB Control Number: 1040–0001. of information and the validity of the
(2) Disability accessibility. This area Current Expiration Date: June 30, methodology and assumptions used;
will focus on customer satisfaction data 2015. (c) Ways to enhance the quality,
related to disability access to DOI Type of Review: Information utility, and clarity of the information to
buildings, facilities, trails, etc. Collection Renewal. be collected; and
(3) Management practices. This area Affected Entities: DOI customers. We (d) Ways to minimize the burden of
covers questions relating to how well define customers as anyone who uses the collection of information on
customers are satisfied with DOI DOI resources, products, or services. respondents, including through the use
management practices and processes, This includes internal customers of appropriate automated, electronic,
mstockstill on DSK4VPTVN1PROD with NOTICES

what improvements they might make to (anyone within DOI) as well as external mechanical, or other collection
specific processes, and whether or not customers (e.g., the American public, techniques or other forms of information
they feel specific issues were addressed representatives of the private sector, technology.
and reconciled in a timely, courteous, academia, and other government ‘‘Burden’’ means the total time, effort,
and responsive manner. agencies). Depending upon their role in and financial resources expended by
(4) Resource management. We will specific situations and interactions, persons to generate, maintain, retain,
ask customers and partners to provide citizens and DOI stakeholders and disclose, or provide information to or
satisfaction data related to DOI’s ability partners may also be considered for a Federal agency. This includes the

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Document Created: 2018-02-21 09:39:37
Document Modified: 2018-02-21 09:39:37

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Consideration will be given to all comments received by May 18, 2015.
Contact		To request a copy of the information collection request, any explanatory information and related forms, see
FR Citation		80 FR 14148

80 FR 14148 - Proposed Renewal of Information Collection: OMB Control Number 1040-0001, DOI Programmatic Clearance for Customer Satisfaction Surveys

DEPARTMENT OF THE INTERIOROffice of the Secretary

Federal Register Volume 80, Issue 52 (March 18, 2015)

DEPARTMENT OF THE INTERIOR
Office of the Secretary