80 FR 22168 - Agency Information Collection Activities: Submission for OMB Review; Comment Request

BUREAU OF CONSUMER FINANCIAL PROTECTION

Federal Register Volume 80, Issue 76 (April 21, 2015)

In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB) is proposing a new information collection titled, ``Consumer Complaint Intake System Company Portal Boarding Form Information Collection System.''

[Federal Register Volume 80, Number 76 (Tuesday, April 21, 2015)]
[Notices]
[Pages 22168-22169]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-09251]


=======================================================================
-----------------------------------------------------------------------

BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2014-0008]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB) is proposing a new 
information collection titled, ``Consumer Complaint Intake System 
Company Portal Boarding Form Information Collection System.''

DATES: Written comments are encouraged and must be received on or 
before May 21, 2015 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     OMB: Office of Management and Budget, New Executive Office 
Building, Room 10235, Washington, DC 20503 or fax to (202) 395-5806. 
Mailed or faxed comments to OMB should be to the attention of the OMB 
Desk Officer for the Bureau of Consumer Financial Protection.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or social security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link active on the day following publication of this notice). 
Select ``information Collection Review,'' under ``Currently under 
review, use the dropdown menu ``Select Agency'' and select ``Consumer 
Financial Protection Bureau'' (recent submissions to OMB will be at the 
top of the list). The same documentation is also available at http://www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. Please do not submit comments to this email box.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Consumer Complaint Intake System Company 
Portal Boarding Form Information Collection System.
    OMB Control Number: 3170-XXXX.
    Type of Review: New collection (Request for a new OMB control 
number).
    Affected Public: Private sector.
    Estimated Number of Annual Respondents: 1,500.
    Estimated Total Annual Burden Hours: 1,175.
    Abstract: The Dodd-Frank Wall Street Reform and Consumer Protection 
Act, Public Law 111-203, Title X, provides for CFPB's consumer 
complaint handling function. Among other things, the CFPB is to 
facilitate the centralized collection of, monitoring of, and response 
to complaints concerning consumer financial products and services. To 
support the appropriate routing of complaints to the companies that are 
the subjects of the complaints, the CFPB is developing a form which 
will allow companies to proactively participate in the CFPB's Company 
Portal (Company Portal), a secure, web-based interface between the 
CFPB's Office of Consumer Response (Consumer Response) and companies. 
The Company Portal allows companies to view and respond to complaints 
submitted through the CFPB's complaint handling system. Many companies 
have sought to register with the Company Portal before consumer 
complaints have been submitted to the CFPB about their companies to 
ensure early notice of potential complaints and allow companies' users 
to acclimate to the software and security protocols needed to access 
the Company Portal. The CFPB's proposed Form, the Company Portal 
Boarding Form (Boarding Form), will serve to streamline information 
collection from these companies, result in a greatly enhanced and 
efficient experience from both the consumers and companies' 
perspectives.
    Request for Comments: The CFPB issued a 60-day Federal Register 
notice on December 4, 2014 (79 FR 71984). Comments were solicited and 
continue to be invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the CFPB, 
including whether the information will have practical utility; (b) The 
accuracy of the CFPB's estimate of the burden of the collection of 
information, including the validity of the methods and the

[[Page 22169]]

assumptions used; (c) Ways to enhance the quality, utility, and clarity 
of the information to be collected; and (d) Ways to minimize the burden 
of the collection of information on respondents, including through the 
use of automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for Office of Management and 
Budget (OMB) approval. All comments will become a matter of public 
record.

    Dated: April 14, 2015.
Ashwin Vasan,
Chief Information Officer, Bureau of Consumer Financial Protection.
[FR Doc. 2015-09251 Filed 4-20-15; 8:45 am]
 BILLING CODE 4810-AM-P