80 FR 23303 - Notice of Information Collection

NATIONAL AERONAUTICS AND SPACE ADMINISTRATION

Federal Register Volume 80, Issue 80 (April 27, 2015)

Page Range		23303-23304
FR Document		2015-09613

The National Aeronautics and Space Administration, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on the ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.). This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection,

Federal Register, Volume 80 Issue 80 (Monday, April 27, 2015)

[Federal Register Volume 80, Number 80 (Monday, April 27, 2015)]
[Notices]
[Pages 23303-23304]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-09613]


=======================================================================
-----------------------------------------------------------------------

NATIONAL AERONAUTICS AND SPACE ADMINISTRATION

[Notice: 15-030]


Notice of Information Collection

AGENCY: National Aeronautics and Space Administration (NASA).

ACTION: Notice of information collection.

-----------------------------------------------------------------------

SUMMARY: The National Aeronautics and Space Administration, as part of 
its continuing effort to reduce paperwork and respondent burden, 
invites the general public to take this opportunity to comment on the 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' for approval under the Paperwork Reduction 
Act (PRA) (44 U.S.C. 3501 et seq.). This collection was developed as 
part of a Federal Government-wide effort to streamline the process for 
seeking feedback from the public on service delivery. This notice 
announces our intent to submit this collection to OMB for approval and 
solicits comments on specific aspects for the proposed information 
collection,

DATES: Consideration will be given to all comments received within 30 
days after from the date of this publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, 725 17th Street 
NW., Washington, DC 20503. Attention: Desk Officer for NASA.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Frances Teel, NASA PRA Clearance Officer, NASA 
Headquarters, 300 E Street SW., Mail Code JF0000, Washington, DC 20546 
or [email protected].
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: This notice reflects a revision to a currently approved 
information. NASA plans to engage more members of the public in small 
discussion groups, focus groups, usability testing, and qualitative 
customer feedback which will result in an increase in burden hours. The 
proposed information collection activity provides a means to garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;

[[Page 23304]]

     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: Revision of a currently approved collection.
    Type of Review: Regular.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local, or Tribal Government.
    Average Expected Annual Number of activities: 1,720.
    Average number of Respondents per Activity: Variable.
    Annual responses: Variable.
    Frequency of Response: Variable.
    Average minutes per response: Variable.
    Burden hours: 142,000.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection at: 
Regulations.gov.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Frances Teel,
NASA PRA Clearance Officer.
[FR Doc. 2015-09613 Filed 4-24-15; 8:45 am]
 BILLING CODE 7510-13-P

Federal Register / Vol. 80, No. 80 / Monday, April 27, 2015 / Notices 23303

Signed at Washington, DC, on April 22, Management (ASAM), and Chief customer feedback which will result in
2015. Operating Officers (COOs) communities. an increase in burden hours. The
David Michaels, proposed information collection activity
Tony Scott,
Assistant Secretary of Labor for Occupational provides a means to garner qualitative
Safety and Health. Administrator, Office of Information customer and stakeholder feedback in
Technology and E-Government.
[FR Doc. 2015–09699 Filed 4–24–15; 8:45 am] an efficient, timely manner, in
[FR Doc. 2015–09560 Filed 4–24–15; 8:45 am] accordance with the Administration’s
BILLING CODE 4510–26–P
BILLING CODE 3110–01–P commitment to improving service
delivery. By qualitative feedback we
mean information that provides useful
OFFICE OF MANAGEMENT AND NATIONAL AERONAUTICS AND insights on perceptions and opinions,
BUDGET SPACE ADMINISTRATION but are not statistical surveys that yield
[Notice: 15–030] quantitative results that can be
Request for Comments on FITARA generalized to the population of study.
Implementation Guidance Notice of Information Collection This feedback will provide insights into
customer or stakeholder perceptions,
AGENCY: Office of Management and AGENCY: National Aeronautics and experiences and expectations, provide
Budget (OMB). Space Administration (NASA). an early warning of issues with service,
ACTION: Notice. ACTION: Notice of information collection. or focus attention on areas where
communication, training or changes in
SUMMARY: OMB’s Office of E- SUMMARY: The National Aeronautics and operations might improve delivery of
Government & Information Technology Space Administration, as part of its products or services. These collections
(E-Gov) is seeking public comment on continuing effort to reduce paperwork will allow for ongoing, collaborative and
draft guidance to implement the Federal and respondent burden, invites the actionable communications between the
Information Technology Acquisition general public to take this opportunity Agency and its customers and
Reform Act (FITARA). to comment on the ‘‘Generic Clearance stakeholders. It will also allow feedback
DATES: Interested parties may submit
for the Collection of Qualitative to contribute directly to the
comments and feedback by the deadline Feedback on Agency Service Delivery’’ improvement of program management.
listed on management.cio.gov. for approval under the Paperwork The solicitation of feedback will target
Reduction Act (PRA) (44 U.S.C. 3501 et areas such as: Timeliness,
ADDRESSES: Interested parties should seq.). This collection was developed as appropriateness, accuracy of
provide comments at the following link: part of a Federal Government-wide information, courtesy, efficiency of
management.cio.gov. effort to streamline the process for service delivery, and resolution of
FOR FURTHER INFORMATION CONTACT: Mr. seeking feedback from the public on issues with service delivery. Responses
Ben Sweezy, OMB at egov@ service delivery. This notice announces will be assessed to plan and inform
omb.eop.gov. our intent to submit this collection to efforts to improve or maintain the
OMB for approval and solicits quality of service offered to the public.
SUPPLEMENTARY INFORMATION: The comments on specific aspects for the If this information is not collected, vital
Federal Information Technology proposed information collection, feedback from customers and
Acquisition Reform Act (FITARA) was
DATES: Consideration will be given to all stakeholders on the Agency’s services
enacted on December 19, 2014. FITARA
comments received within 30 days after will be unavailable.
outlines specific requirements related The Agency will only submit a
to: from the date of this publication.
ADDRESSES: Interested persons are collection for approval under this
1. Chief Information Officer (CIO) generic clearance if it meets the
Authority Enhancements invited to submit written comments on
the proposed information collection to following conditions:
2. Enhanced Transparency and
the Office of Information and Regulatory • The collections are voluntary;
Improved Risk Management in • The collections are low-burden for
Affairs, Office of Management and
Information Technology Investments respondents (based on considerations of
Budget, 725 17th Street NW.,
3. Portfolio Review total burden hours, total number of
Washington, DC 20503. Attention: Desk
4. Expansion of Training and Use of respondents, or burden-hours per
Officer for NASA.
Information Technology Cadres respondent) and are low-cost for both
FOR FURTHER INFORMATION CONTACT: the respondents and the Federal
5. Federal Data Center Consolidation Requests for additional information or
Initiative Government;
copies of the information collection • The collections are non-
6. Maximizing the Benefit of the Federal instrument(s) and instructions should controversial and do not raise issues of
Strategic Sourcing Initiative be directed to Frances Teel, NASA PRA concern to other Federal agencies;
7. Government-wide Software Clearance Officer, NASA Headquarters, • Any collection is targeted to the
Purchasing Program 300 E Street SW., Mail Code JF0000, solicitation of opinions from
To implement the requirements of Washington, DC 20546 or respondents who have experience with
FITARA, combined with the need to frances.c.teel@nasa.gov. the program or may have experience
update policy and guidance related to Title: Generic Clearance for the with the program in the near future;
other modern IT practices, OMB is Collection of Qualitative Feedback on • Personally identifiable information
Rmajette on DSK2VPTVN1PROD with NOTICES

establishing this guidance. This Agency Service Delivery. (PII) is collected only to the extent
guidance reflects input from a diverse Abstract: This notice reflects a necessary and is not retained;
group of stakeholders, including revision to a currently approved • Information gathered will be used
representatives from the Chief Financial information. NASA plans to engage only internally for general service
Officer (CFO), Chief Human Capital more members of the public in small improvement and program management
Officer (CHCO), Chief Acquisition discussion groups, focus groups, purposes and is not intended for release
Officer (CAO), Assistant Secretaries for usability testing, and qualitative outside of the agency;

VerDate Sep<11>2014 14:41 Apr 24, 2015 Jkt 235001 PO 00000 Frm 00051 Fmt 4703 Sfmt 4703 E:\FR\FM\27APN1.SGM 27APN1

Document Created: 2015-12-16 08:29:35
Document Modified: 2015-12-16 08:29:35

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice of information collection.
Dates		Consideration will be given to all comments received within 30 days after from the date of this publication.
Contact		Requests for additional information or copies of the information collection instrument(s) and instructions should be directed to Frances Teel, NASA PRA Clearance Officer, NASA Headquarters, 300 E Street SW., Mail Code JF0000, Washington, DC 20546 or [email protected]
FR Citation		80 FR 23303