80_FR_27079 80 FR 26989 - Agency Information Collection Activities: Information Collection Renewal; Comment Request; Customer Complaint Form

80 FR 26989 - Agency Information Collection Activities: Information Collection Renewal; Comment Request; Customer Complaint Form

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency

Federal Register Volume 80, Issue 90 (May 11, 2015)

Page Range26989-26990
FR Document2015-11346

The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a continuing information collection, as required by the Paperwork Reduction Act of 1995 (PRA). Under the PRA, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension of an existing collection of information, and to allow 60 days for public comment in response to the notice. In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. Currently, the OCC is soliciting comment concerning the renewal of an existing collection titled ``Customer Complaint Form.''

Federal Register, Volume 80 Issue 90 (Monday, May 11, 2015)
[Federal Register Volume 80, Number 90 (Monday, May 11, 2015)]
[Notices]
[Pages 26989-26990]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-11346]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Information Collection 
Renewal; Comment Request; Customer Complaint Form

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

-----------------------------------------------------------------------

SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995 (PRA).
    Under the PRA, Federal agencies are required to publish notice in 
the Federal Register concerning each proposed collection of 
information, including each proposed extension of an existing 
collection of information, and to allow 60 days for public comment in 
response to the notice.
    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number. Currently, the OCC is 
soliciting comment concerning the renewal of an existing collection 
titled ``Customer Complaint Form.''

DATES: You should submit written comments by July 10, 2015.

ADDRESSES: Because paper mail in the Washington, DC area and at the OCC 
is subject to delay, commenters are encouraged to submit comments by 
email, if possible. Comments may be sent to: Legislative and Regulatory 
Activities Division, Office of the Comptroller of the Currency, 
Attention: 1557-0232, 400 7th Street SW., Suite 3E-218, Mail Stop 9W-
11, Washington, DC 20219. In addition, comments may be sent by fax to 
(571) 465-4326 or by electronic mail to [email protected]. 
You may personally inspect and photocopy comments at the OCC, 400 7th 
Street SW., Washington, DC 20219. For security reasons, the OCC 
requires that visitors make an appointment to inspect comments. You may 
do so by calling (202) 649-6700. Upon arrival, visitors will be 
required to present valid government-issued photo identification and 
submit to security screening in order to inspect and photocopy 
comments.
    All comments received, including attachments and other supporting 
materials, are part of the public record and subject to public 
disclosure. Do not include any information in your comment or 
supporting materials that you consider confidential or inappropriate 
for public disclosure.

FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance 
Officer, (202) 649-5490, for persons who are deaf or hard of hearing, 
TTY, (202) 649-5597, Legislative and Regulatory Activities Division, 
Office of the Comptroller of the Currency, 400 7th Street SW., 
Washington, DC 20219.

SUPPLEMENTARY INFORMATION: The OCC is requesting that OMB extend its 
approval of the following collection:
    Title: Customer Complaint Form.
    OMB Control No.: 1557-0232.
    Description: The customer complaint form was developed as a 
courtesy for customers who contact the OCC's Consumer Assistance Group 
(CAG) and wish to file a formal, written complaint. The form offers a 
template for consumers to use to focus their issues and identify the 
information necessary to provide a complete picture of their concerns. 
Use of the form is entirely voluntary; however, use of the form helps 
to avoid the processing delays associated with incomplete complaints 
and allows CAG to process complaints more efficiently.
    CAG uses the information included in a completed form to create a 
record of the consumer's contact, capture information that can be used 
to resolve the consumer's issues, and provide a database of information 
that is incorporated into the OCC's supervisory process.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 18,000.
    Total Annual Responses: 18,000.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 1,494.
    Comments submitted in response to this notice will be summarized 
and

[[Page 26990]]

included in the request for OMB approval. All comments will become a 
matter of public record.
    Comments are invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information shall have practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Date: May 6, 2015.
Mary H. Gottlieb,
Regulatory Specialist, Legislative & Regulatory Activities Division.
[FR Doc. 2015-11346 Filed 5-8-15; 8:45 am]
 BILLING CODE 4810-33-P



                                                                              Federal Register / Vol. 80, No. 90 / Monday, May 11, 2015 / Notices                                             26989

                                              1966 [49 U.S.C. 303], Section 106 of the                finding of no adverse effect; project-                DC 20219. In addition, comments may
                                              National Historic Preservation Act [16                  level air quality conformity; and                     be sent by fax to (571) 465–4326 or by
                                              U.S.C. 470f], and the Clean Air Act [42                 Amended Record of Decision, dated                     electronic mail to regs.comments@
                                              U.S.C. 7401–7671q]. This notice does                    April 16, 2015. Supporting                            occ.treas.gov. You may personally
                                              not, however, alter or extend the                       documentation: TEX Rail Reevaluation                  inspect and photocopy comments at the
                                              limitation period for challenges of                     of Project Changes, dated March 2015,                 OCC, 400 7th Street SW., Washington,
                                              project decisions subject to previous                   and Final Environmental Impact                        DC 20219. For security reasons, the OCC
                                              notices published in the Federal                        Statement, dated May 19, 2014.                        requires that visitors make an
                                              Register. The projects and actions that                   Issued on: May 5, 2015.                             appointment to inspect comments. You
                                              are the subject of this notice are:                                                                           may do so by calling (202) 649–6700.
                                                                                                      Lucy Garliauskas,
                                                 1. Project name and location: Provo-                                                                       Upon arrival, visitors will be required to
                                              Orem Bus Rapid Transit, Provo City and                  Associate Administrator Planning and
                                                                                                      Environment.
                                                                                                                                                            present valid government-issued photo
                                              Orem City, Utah County, UT. Project                                                                           identification and submit to security
                                              sponsor: Utah Transit Authority (UTA).                  [FR Doc. 2015–11313 Filed 5–8–15; 8:45 am]
                                                                                                                                                            screening in order to inspect and
                                              Project description: UTA proposes to                    BILLING CODE P
                                                                                                                                                            photocopy comments.
                                              construct and operate a 10.5-mile long                                                                           All comments received, including
                                              bus rapid transit project through Orem                                                                        attachments and other supporting
                                              City and Provo City in Utah County. The                 DEPARTMENT OF THE TREASURY                            materials, are part of the public record
                                              project includes 18 stations, exclusive                                                                       and subject to public disclosure. Do not
                                              bus lanes, pedestrian ramp                              Office of the Comptroller of the
                                                                                                                                                            include any information in your
                                              improvements, transit signal priority,                  Currency
                                                                                                                                                            comment or supporting materials that
                                              and other necessary improvements.                                                                             you consider confidential or
                                              Final agency actions: Section 4(f) de                   Agency Information Collection
                                                                                                      Activities: Information Collection                    inappropriate for public disclosure.
                                              minimis impact determination; Section
                                                                                                      Renewal; Comment Request;                             FOR FURTHER INFORMATION CONTACT:
                                              106 finding of no adverse effect; project-
                                                                                                      Customer Complaint Form                               Shaquita Merritt, OCC Clearance
                                              level air quality conformity; and
                                                                                                                                                            Officer, (202) 649–5490, for persons
                                              Finding of No Significant Impact, dated                 AGENCY: Office of the Comptroller of the              who are deaf or hard of hearing, TTY,
                                              March 27, 2015. Supporting                              Currency (OCC), Treasury.                             (202) 649–5597, Legislative and
                                              documentation: Environmental                            ACTION: Notice and request for comment.               Regulatory Activities Division, Office of
                                              Assessment, dated December 2014.
                                                 2. Project name and location: TEX                                                                          the Comptroller of the Currency, 400 7th
                                                                                                      SUMMARY:   The OCC, as part of its                    Street SW., Washington, DC 20219.
                                              Rail Corridor Project, Tarrant County,                  continuing effort to reduce paperwork
                                              TX. Project sponsor: Fort Worth                                                                               SUPPLEMENTARY INFORMATION: The OCC
                                                                                                      and respondent burden, invites the
                                              Transportation Authority. Project                                                                             is requesting that OMB extend its
                                                                                                      general public and other Federal
                                              description: The proposed project is                                                                          approval of the following collection:
                                                                                                      agencies to take this opportunity to
                                              27.2 miles of commuter rail transit                                                                              Title: Customer Complaint Form.
                                                                                                      comment on a continuing information
                                              operating in an exclusive right-of-way                                                                           OMB Control No.: 1557–0232.
                                                                                                      collection, as required by the Paperwork
                                              with at-grade and aerial sections                                                                                Description: The customer complaint
                                                                                                      Reduction Act of 1995 (PRA).
                                              between downtown Fort Worth, west of                                                                          form was developed as a courtesy for
                                                                                                         Under the PRA, Federal agencies are
                                              the Texas and Pacific Station, and the                                                                        customers who contact the OCC’s
                                                                                                      required to publish notice in the
                                              Dallas/Fort Worth International Airport                                                                       Consumer Assistance Group (CAG) and
                                                                                                      Federal Register concerning each
                                              at the Terminal A/B Station. The FTA                                                                          wish to file a formal, written complaint.
                                                                                                      proposed collection of information,
                                              issued a Record of Decision (ROD) for                                                                         The form offers a template for
                                                                                                      including each proposed extension of an
                                              the project on September 29, 2014. After                                                                      consumers to use to focus their issues
                                                                                                      existing collection of information, and
                                              issuance of the ROD, the project sponsor                                                                      and identify the information necessary
                                                                                                      to allow 60 days for public comment in
                                              proposed two changes to the project’s                                                                         to provide a complete picture of their
                                                                                                      response to the notice.
                                              design. Specifically, the project sponsor                                                                     concerns. Use of the form is entirely
                                                                                                         In accordance with the requirements
                                              proposed to implement two stations,                                                                           voluntary; however, use of the form
                                                                                                      of the PRA, the OCC may not conduct
                                              which had been deferred, in the City of                                                                       helps to avoid the processing delays
                                                                                                      or sponsor, and the respondent is not
                                              North Richland Hills, TX and to                                                                               associated with incomplete complaints
                                                                                                      required to respond to, an information
                                              construct a separate equipment                                                                                and allows CAG to process complaints
                                                                                                      collection unless it displays a currently
                                              maintenance facility in the City of Fort                                                                      more efficiently.
                                                                                                      valid Office of Management and Budget
                                              Worth, TX, instead of developing a                                                                               CAG uses the information included in
                                                                                                      (OMB) control number. Currently, the
                                              shared equipment maintenance facility                                                                         a completed form to create a record of
                                                                                                      OCC is soliciting comment concerning
                                              with the Trinity Railway Express as                                                                           the consumer’s contact, capture
                                                                                                      the renewal of an existing collection
                                              described in the Final Environmental                                                                          information that can be used to resolve
                                                                                                      titled ‘‘Customer Complaint Form.’’
                                              Impact Statement (FEIS) and ROD. After                                                                        the consumer’s issues, and provide a
                                              a re-evaluation of the three proposed                   DATES: You should submit written                      database of information that is
                                              changes, FTA determined that the                        comments by July 10, 2015.                            incorporated into the OCC’s supervisory
                                              environmental impacts associated with                   ADDRESSES: Because paper mail in the                  process.
                                              the project changes did not warrant a                   Washington, DC area and at the OCC is                    Type of Review: Regular.
                                              Supplemental Environmental Impact                       subject to delay, commenters are                         Affected Public: Businesses or other
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                                              Statement. This notice only applies to                  encouraged to submit comments by                      for-profit.
                                              the discrete actions taken by FTA at this               email, if possible. Comments may be                      Number of Respondents: 18,000.
                                              time. Nothing in this notice affects the                sent to: Legislative and Regulatory                      Total Annual Responses: 18,000.
                                              FTA’s previous decisions, or notice                     Activities Division, Office of the                       Frequency of Response: On occasion.
                                              thereof, for this project. Final agency                 Comptroller of the Currency, Attention:                  Total Annual Burden Hours: 1,494.
                                              actions: No use determination of                        1557–0232, 400 7th Street SW., Suite                     Comments submitted in response to
                                              Section 4(f) resources; Section 106                     3E–218, Mail Stop 9W–11, Washington,                  this notice will be summarized and


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                                              26990                           Federal Register / Vol. 80, No. 90 / Monday, May 11, 2015 / Notices

                                              included in the request for OMB                         Parkersburg, WV 26106–1328, or                          Dated: April 30, 2015.
                                              approval. All comments will become a                    bruce.sharp@fiscal.treasury.gov.                      Bruce A. Sharp,
                                              matter of public record.                                FOR FURTHER INFORMATION CONTACT:                      Bureau Clearance Officer.
                                                Comments are invited on:                              Requests for additional information or                [FR Doc. 2015–11202 Filed 5–8–15; 8:45 am]
                                                (a) Whether the collection of                         copies of the form(s) and instructions                BILLING CODE 4810–AS–P
                                              information is necessary for the proper                 should be directed to Ron Lewis; 200
                                              performance of the functions of the                     Third Street Room 527, Parkersburg,
                                              OCC, including whether the information                  WV 26106–1328, or ron.lewis@                          U.S.-CHINA ECONOMIC AND
                                              shall have practical utility;                           fiscal.treasury.gov.
                                                (b) The accuracy of the OCC’s                                                                               SECURITY REVIEW COMMISSION
                                                                                                      SUPPLEMENTARY INFORMATION:
                                              estimate of the burden of the collection                                                                      Notice of Open Public Hearing
                                                                                                         Titles: Application for Relief on
                                              of information;
                                                (c) Ways to enhance the quality,                      Account of Loss, Theft, or Destruction of             AGENCY:  U.S.-China Economic and
                                              utility, and clarity of the information to              United States Savings and Retirement                  Security Review Commission
                                              be collected;                                           Securities and Supplemental Statement
                                                                                                                                                            ACTION: Notice of open public hearing—
                                                (d) Ways to minimize the burden of                    Concerning United States Securities.
                                                                                                         OMB Number: 1530–0021 (Previously                  May 13, 2015, Washington, DC.
                                              the collection on respondents, including
                                              through the use of automated collection                 approved as 1535–0013 as a collection                 SUMMARY:   Notice is hereby given of the
                                              techniques or other forms of information                conducted by Department of the                        following hearing of the U.S.-China
                                                                                                      Treasury/Bureau of the Public Debt.)                  Economic and Security Review
                                              technology; and
                                                                                                         Transfer of OMB Control Number:                    Commission.
                                                (e) Estimates of capital or start-up
                                                                                                      The Bureau of Public Debt (BPD) and                     Name: William A. Reinsch, Chairman
                                              costs and costs of operation,
                                                                                                      the Financial Management Service                      of the U.S.-China Economic and
                                              maintenance, and purchase of services
                                                                                                      (FMS) have consolidated to become the                 Security Review Commission. The
                                              to provide information.
                                                                                                      Bureau of the Fiscal Service (Fiscal                  Commission is mandated by Congress to
                                                Date: May 6, 2015.                                    Service). Information collection requests             investigate, assess, and report to
                                              Mary H. Gottlieb,                                       previously held separately by BPD and                 Congress annually on ‘‘the national
                                              Regulatory Specialist, Legislative &                    FMS will now be identified by a 1530                  security implications of the economic
                                              Regulatory Activities Division.                         prefix, designating Fiscal Service.                   relationship between the United States
                                              [FR Doc. 2015–11346 Filed 5–8–15; 8:45 am]                 Form Number: FS Form 1048 and FS
                                                                                                                                                            and the People’s Republic of China.’’
                                              BILLING CODE 4810–33–P                                  Form 2243.
                                                                                                                                                            Pursuant to this mandate, the
                                                                                                         Abstract: The information is
                                                                                                      requested to issue owners substitute                  Commission will hold a public hearing
                                                                                                      securities or payment in lieu of lost,                in Washington, DC on Wednesday, May
                                              DEPARTMENT OF THE TREASURY
                                                                                                      stolen or destroyed securities.                       13, 2015, on ‘‘Hearing on China’s
                                              Bureau of the Fiscal Service                               Current Actions: Extension of a                    Relations with Southeast Asia.’’
                                                                                                      currently approved collection.                          Background: This is the sixth public
                                              Proposed Collection of Information:                        Type of Review: Regular.                           hearing the Commission will hold
                                              Request by Fiduciary for Distribution                      Affected Public: Individuals or                    during its 2015 report cycle to collect
                                              of United States Treasury Securities                    Households.                                           input from academic, industry, and
                                                                                                         Estimated Number of Respondents:                   government experts on national security
                                                    Notice and request for
                                              ACTION:                                                 72,000.                                               implications of the U.S. bilateral trade
                                              comments.                                                  Estimated Time per Respondent: 20                  and economic relationship with China.
                                                                                                      minutes.                                              The hearing will focus on key
                                              SUMMARY:   The Department of the
                                                                                                         Estimated Total Annual Burden                      developments in the security,
                                              Treasury, as part of its continuing effort
                                                                                                      Hours: 24,000.                                        diplomatic, and economic spheres of
                                              to reduce paperwork and respondent                         Request for Comments: Comments                     China’s relations with countries in
                                              burden, invites the general public and                  submitted in response to this notice will             Southeast Asia and with the Association
                                              other Federal agencies to take this                     be summarized and/or included in the                  of Southeast Asian Nations (ASEAN). It
                                              opportunity to comment on a proposed                    request for OMB approval. All                         will seek to understand how China’s
                                              and/or continuing information                           comments will become a matter of                      relations with the region may be
                                              collection, as required by the Paperwork                public record. Comments are invited on:               changing and the implications of
                                              Reduction Act of 1995, Public Law 104–                  (a) Whether the collection of                         developments in China-Southeast Asia
                                              13 (44 U.S.C. 3506(c)(2)(A). Currently                  information is necessary for the proper               relations for the United States. The
                                              the Bureau of the Fiscal Service within                 performance of the functions of the                   hearing will be co-chaired by
                                              the Department of the Treasury is                       agency, including whether the                         Commissioners Carolyn Bartholomew
                                              soliciting comments concerning the                      information shall have practical utility;             and Daniel M. Slane. Any interested
                                              ‘‘Application for Relief on Account of                  (b) the accuracy of the agency’s estimate             party may file a written statement by
                                              Loss, Theft, or Destruction of United                   of the burden of the collection of                    May 13, 2015, by mailing to the contact
                                              States Savings and Retirement                           information; (c) ways to enhance the                  below. A portion of each panel will
                                              Securities’’ and ‘‘Supplemental                         quality, utility, and clarity of the                  include a question and answer period
                                              Statement Concerning United States                      information to be collected; (d) ways to              between the Commissioners and the
                                              Securities’’.                                           minimize the burden of the collection of              witnesses.
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                                              DATES: Written comments should be                       information on respondents, including                   Location, Date And Time: Room:
                                              received on or before July 10, 2015 to be               through the use of automated collection               TBA. Wednesday, May 13, 2015, start
                                              assured of consideration.                               techniques or other forms of information              time TBA. A detailed agenda for the
                                              ADDRESSES: Direct all written comments                  technology; and (e) estimates of capital              hearing will be posted to the
                                              and requests for further information to                 or start-up costs and costs of operation,             Commission’s Web site at
                                              Bureau of the Fiscal Service, Bruce A.                  maintenance, and purchase of services                 www.uscc.gov. Also, please check our
                                              Sharp, 200 Third Street A4–A,                           to provide information.                               Web site for possible changes to the


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Document Created: 2018-02-21 10:26:03
Document Modified: 2018-02-21 10:26:03
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice and request for comment.
DatesYou should submit written comments by July 10, 2015.
ContactShaquita Merritt, OCC Clearance Officer, (202) 649-5490, for persons who are deaf or hard of hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW., Washington, DC 20219.
FR Citation80 FR 26989 

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