80 FR 30288 - Privacy Act of 1974; New System of Records

OVERSEAS PRIVATE INVESTMENT CORPORATION

Federal Register Volume 80, Issue 101 (May 27, 2015)

In accordance with the Privacy Act of 1974, as amended, the Overseas Private Investment Corporation (OPIC) is giving notice of a proposed new system of records. This system, the Salesforce Customer Relationship Management System (``Insight'') is utilized by OPIC as a Customer Relationship Management (CRM) tool. This system, which has gained broad acceptance across federal agencies, supports OPIC in executing its federal function in providing political risk insurance products, financing through direct loans and loan guarantees, and support for private equity funding to eligible investment projects in developing countries and emerging markets. This is executed through the system's ability to facilitate OPIC's insurance, finance, and funds processes. The system generates automated workflows and seamless integration with processes such as application intake. Additionally, the Salesforce customer relationship management system supports Office of Investment Policy clearances and Portfolio Services project monitoring. This system will provide a common platform upon which to conduct key business functions across the agency, thereby gaining efficiencies, enabling integration, collaboration, transparency and establishing a single, authoritative data source.

[Federal Register Volume 80, Number 101 (Wednesday, May 27, 2015)]
[Notices]
[Pages 30288-30289]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-12769]


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OVERSEAS PRIVATE INVESTMENT CORPORATION


Privacy Act of 1974; New System of Records

AGENCY: Overseas Private Investment Corporation (OPIC).

ACTION: Notice of a new system of records.

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SUMMARY: In accordance with the Privacy Act of 1974, as amended, the 
Overseas Private Investment Corporation (OPIC) is giving notice of a 
proposed new system of records. This system, the Salesforce Customer 
Relationship Management System (``Insight'') is utilized by OPIC as a 
Customer Relationship Management (CRM) tool. This system, which has 
gained broad acceptance across federal agencies, supports OPIC in 
executing its federal function in providing political risk insurance 
products, financing through direct loans and loan guarantees, and 
support for private equity funding to eligible investment projects in 
developing countries and emerging markets. This is executed through the 
system's ability to facilitate OPIC's insurance, finance, and funds 
processes. The system generates automated workflows and seamless 
integration with processes such as application intake. Additionally, 
the Salesforce customer relationship management system supports Office 
of Investment Policy clearances and Portfolio Services project 
monitoring. This system will provide a common platform upon which to 
conduct key business functions across the agency, thereby gaining 
efficiencies, enabling integration, collaboration, transparency and 
establishing a single, authoritative data source.

DATES: The proposed new system will be effective without further notice 
on (30 days after submission of notice date), unless comments received 
result in a contrary determination. All capabilities will be 
incrementally implemented following the system's effective date.

ADDRESSES: Send written comments to the Overseas Private Investment 
Corporation, ATTN: W. Philip Gordon, Jr.; Deputy Chief Information 
Officer, Department of Management and Administration, 1100 New York 
Avenue NW., Washington, DC 20527.

FOR FURTHER INFORMATION CONTACT: W. Philip Gordon Jr., Deputy Chief 
Information Officer, 202-336-6212.

SUPPLEMENTARY INFORMATION: OPIC has established a system of records 
pursuant to the Privacy Act (5 U.S.C. 552a).
SYSTEM NUMBER: OPIC-23

SYSTEM NAME:
    Salesforce Customer Relationship Management System (``Insight'').

SYSTEM CLASSIFICATION:
    Unclassified.

SYSTEM LOCATION:
    The system is located in an Enterprise Government Cloud Service 
environment and is a singular component system. It is managed by OPIC's 
Business Systems Modernization division of the Office of the Chief 
Information Officer. The system is hosted at secured Salesforce General 
Services Administration (GSA) data center (NA-21) located in Ashburn, 
Virginia and is replicated to a GSA data center for disaster recovery 
in Oak Park, Illinois.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    The system covers individuals representing, guaranteeing, 
sponsoring, owning or managing a potential or actual OPIC project under 
all of the agency's financing and insurance programs.

CATEGORIES OF RECORDS IN THE SYSTEM:
    This system contains the information needed for processing agency 
insurance and finance projects through all stages including: 
Application, policy clearances, origination, disbursement, and 
monitoring. Depending on the level of connection of an individual to 
the project, personal and financial information on the individual may 
be maintained. This includes: Name, maiden name, date of birth, country 
of birth, citizenship, personally identifying number, address for the 
past ten years, contact information, credit history, financial 
statements, professional experience, compliance and enforcement 
information, and screening results.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    Sections 231 & 231A of the Foreign Assistance Act of 1961, as 
amended; 44 U.S.C. 3103, et seq.; 44 U.S.C. 3501, et seq.; 44 U.S.C. 
3541, et seq.; and Executive Order 937 as Amended by Executive Order 
13478 signed by President George W. Bush on November 18, 2008, Relating 
to Federal Agency Use of Social Security Numbers.

PURPOSE OF THE SYSTEM:
    This system will be used by OPIC to fulfill its statutory mandate 
to prudently provide political risk insurance products, financing 
through direct loans and loan guarantees, and support for private 
equity funding to eligible investment projects. This system will 
facilitate project processing from intake to project closeout and the 
information in the system will be used to administer the project as 
necessary, including in the administration of insurance claims, the 
collection of defaulted obligations, and in arbitration or litigation. 
The system will also be used to internally track and manage client/
contact information of applications for OPIC insurance products, 
financing and investment funding. Data from this system may also be 
used for evaluating

[[Page 30289]]

the effectiveness of OPIC's products and programs and to improve upon 
them.

ROUTINE USE OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGEORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    In addition to those disclosures generally permitted under 5 U.S.C. 
552a(b) of the Privacy Act, all or a portion of the records or 
information contained in this system may be disclosed to authorized 
entities, as determined to be relevant and necessary, outside OPIC as a 
routine use pursuant to 5 U.S.C. 552a(b)(3) as follows:

 Financial project monitoring or collections
 Due diligence background checks and screening
 Litigation or arbitration purposes
 Outside organizations contracted with OPIC for specific 
authorized activities.
 National Archives and Records Administration (NARA) for 
records management purposes.
 Contractors, interns, and government detailed personnel to 
perform OPIC authorized activities.
 Audits and oversight
 Congressional Inquires
 Investigations of potential violations of law.

DISCLOSURE TO CONSUMER REPORTING AGENCIES:
    If it is deemed necessary, a credit check will be run on 
individuals and/or companies. Credit checks are executed using a secure 
credit portal for the consumer (individual) credit checks. For 
companies, a Dun & Bradstreet (D&B) credit portal is used.

STORAGE:
    This system is electronically stored in a government cloud service 
centrally located at a Salesforce GSA data center.

RETRIEVABILITY:
    The records may be retrieved by the project name, project number, 
company name, associated individual's name, or reporting tools provided 
on the system dashboards.

SAFEGUARDS:
    Access to the records is restricted to those authorized government 
personnel and authorized contractors with a specific role in the 
insurance, direct lending or the loan guarantee process. OPIC uses two-
factor authentication for agency specific users to access ``Insight'' 
outside of the agency network. Any changes to the system are 
implemented through a change management process.

RETENTION AND DISPOSAL:
    Records are maintained on an ongoing basis and updated by OPIC 
staff managing the system. These records will follow the OPIC retention 
schedule based on project classification.

SYSTEM MANAGER and ADDRESS:
    Dennis Lauer, Vice President, Department of Management 
Administration and Chief Information Officer; Overseas Private 
Investment Corporation, Office of the Chief Information Officer, 1100 
New York Avenue NW., Washington DC 20527.

NOTIFICATION PROCEDURES:
    Individuals wishing to determine whether this system of records 
contains information about them may do so by writing to the Deputy 
Chief Information Officer, Overseas Private Investment Corporation, 
1100 New York Ave NW., Washington, DC 20527; or to the contact 
specified in the OPIC's Privacy Act regulations at 22 CFR 707. The 
request must include the requestor's full name, current address, the 
name or number of the system to be searched, and if possible, the 
record identification number. The request must be signed by either 
notarized signature or by signature under penalty of perjury under 28 
U.S.C. 1746. The request must also comply with OPIC's Privacy Act 
regulations regarding the verification of identity at 22 CFR 707.21(c).

RECORD ACCESS PROCEDURE:
    Individuals wishing to request a copy of access to records about 
them should follow the same procedures as detailed in the Notification 
Procedures and specify whether they wish to obtain copies or access.

CONTESTING RECORD PROCEDURE:
    Individuals wishing to request an amendment of records about them 
should follow the same procedures as detailed in the Notification 
Procedures and identify the record to be corrected, specify the 
correction to be made, and detail the basis for the requester's belief 
that the records and information are not accurate, relevant, timely, or 
complete. Please include any available evidence.

RECORD SOURCE CATEGORIES:
    Information about individuals is imported from the entries made 
directly by those individuals or the project representative 
coordinating with OPIC. Further information on those individuals may be 
obtained from databases and third parties in the course of OPIC's due 
diligence and stored within the system.

EXEMPTIONS CLAIMED FOR THE SYSTEM:
    None.

    Dated: May 20, 2015.
Salvatore Montemarano,
Senior Agency Official for Privacy, Overseas Private Investment 
Corporation.
[FR Doc. 2015-12769 Filed 5-26-15; 8:45 am]
 BILLING CODE 3210-01-P